Senior operations manager jobs in Marysville, WA

Senior Manager, Machine Learning Science - Travel Search & Discovery Introduction to Team: Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. We're hiring a Senior Manager, Machine Learning Science to lead our Travel Search & Discovery team. In this role, you'll drive the development and optimization of Expedia's AI models, powering natural language search, multi-modal search, and generative AI-based discovery experiences. We're looking for a deep learning expert with both hands-on technical expertise and proven leadership experience in building high-impact AI solutions. You'll guide a team that designs and deploys cutting-edge models, setting the standard for innovation in search and discovery. Your leadership will directly shape the technology that helps millions of travelers and partners explore, plan, and experience the world every year. What you will do: Lead and mentor a team of Machine Learning scientists to develop state-of-the-art search and discovery algorithms, enhancing the relevance and personalization of our travel offerings Oversee the research, design, and implementation of scalable machine learning models that improve user engagement and satisfaction, while aligning with business objectives Collaborate with cross-functional teams, including product management, engineering, and UX design, to integrate machine learning solutions seamlessly into the overall user experience Analyze large datasets to extract actionable insights, utilizing advanced statistical and machine learning techniques to inform business strategies and feature development Stay updated with the latest advancements in machine learning and AI, especially in the field of Search & Discovery, incorporating relevant innovations to maintain the company's competitive edge in the industry Evaluate and ensure the quality, performance, and fairness of models in production, implementing best practices in model development and deployment Communicate sophisticated concepts and the results of the analyses in a clear and effective manner Collaborate with other machine learning scientists, data scientists, and machine learning engineers to formulate innovative solutions to experiment and implement sophisticated modeling techniques Minimum Qualifications: Bachelor's or Master's degree in computer science, computer engineering or equivalent work experience 8+ years of proven work experience in the field of Software Engineering; and experience in applying machine learning techniques to real-world problems 2+ years management experience; with the ability to inspire and guide a team toward achieving ambitious goals in a fast-paced environment Deep expertise in machine learning, data mining, and information retrieval Hands-on experience in deploying models in production at scale Strong programming skills in Python Proficiency in frameworks like TensorFlow and PyTorch Preferred Qualifications: Excellent problem-solving abilities and a keen analytical mindset, capable of navigating complex datasets and deriving meaningful insights Strong communicator, capable of articulating complex concepts to both technical and non-technical audiences, and fostering collaboration across diverse teams Passionate about travel and dedicated to transforming the online travel shopping experience through innovative machine learning solutions

Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE's estimates as needed, and lock final estimates Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities Qualifications Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers Aptitude in decision-making and problem solving Ability to lead and work collaboratively with others to meet shared objectives Demonstrated ability to meet deadlines and achieve successful results Proficient knowledge and use of estimating software, CCC ONE Total Repair Software Proficient with Computers and other technology Valid driver's license required Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Crash From Crash”) 5 Paid Holidays We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. Posted Min Pay Rate USD $80,250.00/Yr. Posted Max Pay Rate USD $150,000.00/Yr.

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals The base salary range for this role is between $90,000 and $100,000. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts. At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are seeking an experienced commercial leader with experience of successfully working with or for Amazon. This role requires a deep understanding of e-commerce platforms and digital marketing strategies. This role involves managing a team that interacts directly with our customers, driving sales strategies, ensuring customer satisfaction, and driving business growth. You will be expected to contribute to the development of new ideas, techniques, procedures, services, or products for various P&G Brands within Beauty and Personal Care Categories. The role requires strategic thinking, excellent communication skills, and a strong commitment to team development. Key Responsibilities: + Define and execute eComm strategies to drive total Sales of the Amazon business. + Identify and lead developments of new ideas, techniques, procedures, services, or products. + Analyze sales data to identify opportunities for growth and improvement. + Collaborate with cross-functional teams to improve online customer experience. + Stay updated on latest e-commerce trends and apply relevant insights to our strategy. + Develop internal and external customer strategic relationships. + Work with minimal supervision while determining work priorities and defining how work should be accomplished. + Manage and leading a team to accomplish results; allocate individuals as per business needs, strengths & aspirations. + Ensure compliance with relevant external (legal, tax) and internal (e.g. decision authority, procure to pay) stewardship requirements. Job Qualifications + Bachelor's degree in Business, Marketing, or a related field. + Proven experience in e-commerce role with a minimum of 5 years of experience working with or for Amazon. + Knowledge of SEO best practices. + Strong analytical skills with the ability to interpret data and make data-driven decisions. + Demonstrated ability to drive sales strategies and achieve growth objectives. + Demonstrated leadership skills with experience in managing customer-oriented teams. + Strong communication skills with the ability to influence both internally and externally. + Proven ability to identify and lead developments of new ideas, techniques, procedures, services or products. + Experience in developing strategic relationships within an organization. + Able to work independently and make decisions within the scope of the role. + Prior experience in managing & leading a team is preferred. Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please click HERE (******************************************************* . Procter & Gamble participates in e-verify as required by law. Qualified individuals will not be disadvantaged based on being unemployed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Schedule Full time Job Number R000142345 Job Segmentation Experienced Professionals Starting Pay / Salary Range $164,000.00 - $210,000.00 / year

Logistics Experience Operations team is dedicated to enhancing the end-to-end consumer logistics experience in our international e-commerce business. With a strong emphasis on consumer experience metrics, the team leverages data-driven insights, market research, and benchmarking to continuously optimize logistics operations and processes. By driving innovation in logistics models and solution design, the team ensures that every touchpoint in the consumer journey is seamless, efficient, and trustworthy. Responsibilities * Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams. * Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction. * Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes. * Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment. * Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.Minimum Qualifications * Bachelor's degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis. * Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions. * Excellent communication, collaboration, and stakeholder management skills, with the ability to thrive under pressure. * Customer-oriented mindset with strong ownership, adaptability, and curiosity. Preferred Qualifications * Prior experience in international e-commerce logistics is a plus. * Fast learner with demonstrated ability to adapt to evolving business needs.

TITLE: Operations Program Manager (TerraPower Isotopes ) The TerraPower Isotopes (TPI™) division has been established to pursue medical isotopes development: advancing nuclear science for significant human health benefits. We seek to support revolutionary radiotherapies for treatments of various cancers through the supply of radioisotopes, notably actinium-225. TerraPower currently has unique access to a supply of thorium for the long-term production of actinium-225 in the growing Targeted Alpha Therapy (TAT) market and may expand into other nuclear related medical treatments in the future. The TerraPower Isotopes program is an integral part of the Washington State based TerraPower team, a company working to raise living standards globally. In 2006, the company originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. TerraPower's mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced radiopharmaceutical applications and influencing change within nuclear medicine. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. In addition, as a federal contractor, TerraPower has instituted an Affirmative Action Plan (AAP) to proactively recruit, hire, and promote women, minorities, disabled persons and veterans. TPI Operations Program Manager The TPI Operations Program Manager reports directly to the Director of TPI Operations and ensures ongoing work is well aligned and coordinated with program practices and policies. This role focuses on building structured workflows for radiopharmaceutical production, developing and maintaining administrative infrastructure, and ensuring alignment with corporate functions such as procurement, document management, training management, and process improvement. The Operations Program Manager plays a key role in driving program governance that can be scaled while facilitating strong coordination between cross-functional departments. This position is immersed in a dynamic interdisciplinary, highly technical environment in which effective communication, teamwork and collaboration is required. A strong applicant is one who demonstrates good judgement, technical acumen, and team building while ensuring regulatory compliance in delivering on commercial production needs. Responsibilities: Process Development & Optimization • Design, implement, and refine production workflows and programmatic structures to ensure operational efficiency and scalability in a radiopharmaceutical environment. • Build and document standardized operating procedures (SOPs), policies, work instructions, and process maps under a current good manufacturing processes (cGMP) umbrella. • Collaborate cross-functionally to ensure scalable solutions are integrated into broader operational planning and business objectives. • Continuously assess and improve systems, workflows, and vendor relationships to support future demand Training & Documentation • Develop and manage onboarding and ongoing training programs for relevant operational roles to include working with radioactive materials in a radiopharmaceutical environment. • Maintain and update training materials to reflect process and policy changes. • Collaborate with the corporate training team to implement and manage the training material workflow, ensuring alignment with organizational goals and compliance requirements. Contracts & Vendor Management • Initiate and manage operational and logistics-related contracts. This includes supplier related as well as radiopharmaceutical shipments to customers. • Collaborate with the legal and procurement teams to draft and negotiate favorable terms • Oversee the development of scalable shipping and logistics processes, with a focus on future growth and international expansion. • Manage relationships with couriers and third-party logistics providers to optimize performance and service levels. Key Qualifications and Skills: • Minimum of bachelor's degree in nuclear, pharmaceutical, engineering or laboratory sciences. • Minimum 5 years relevant experience • PMP or AACE certification is highly preferred. • Strong administrative skills in procedure writing and recordkeeping. • Strong organizational and interpersonal skills in planning and coordinating disparate organizations. • Excellent computer-based skills, particularly Microsoft Office Suite in creating operating procedures, visual reports, and in conducting analysis and forecasting. Familiarity with artificial intelligence tools is a plus. • Military experience is a plus. • Ability to work flexible hours. • The successful candidate will possess a high degree of trust and integrity, communicate openly while displaying respect and a desire to foster teamwork. • Actual position starting level and title will be determined based on assessment of qualifications. Job Functions: Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. The information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed, and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards. • Motor Abilities: Sitting and/or standing for extended periods, bending/stooping. • Physical exertion and/or requirements: Minimal, with ability to safely lift up to 30+ pounds • Repetitive work: Intermittent • Special Senses: Visual and audio focused work. • Work Conditions: The work will normally consist of prolonged computer work but will often require material inspection and work supervision. Must be sufficiently mobile to examine work sites and equipment conditions to include climbing ladders and work around radiation. • Travel required TerraPower's technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower's export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval. Job details: Salary Range Level 9: $99,041 - $148,561 Salary Range Level 10: $113,605 - $170,408 *Typically, our employee salaries are within .90 - 1.0 of the mid-point of the posted salary bands. Any salary offered within the posted salary band is based on market data and commensurate with the selected candidate's qualifications and experience. This range is specific to Washington State. Benefits: • Competitive Compensation • Salary, eligible to participate in discretionary short-term incentive payments • Comprehensive Medical and Wellness Benefits for family or individual o Vision o Dental o Life o Life and Disability o Gender Affirmation Benefits o Parental Leave • 401k Plan • Generous Paid Time Off (PTO) o 21 days of annually accrued PTO • Generous Holiday Schedule o 10 paid holidays • Relocation Assistance • Professional and Educational Support Opportunities • Flexible Work Schedule TerraPower Career and Benefits information: **********************************************

Meta is seeking a highly experienced and strategic Program Manager to join the Product Data Operations (PDO) team. PDO delivers the data and insights that power machine learning and AI at the core of all Meta products. As a Program Manager, you will play a critical leadership role in driving the success of GenAI programs, providing strategic direction, operational prowess, and cross-functional collaboration. You will leverage your expertise in managing large-scale annotation operations and workforce management to ensure the successful execution of complex, high-impact initiatives. This is a unique opportunity to shape the future of AI at Meta by leading cutting-edge programs and scaling global data operations. **Required Skills:** Program Manger, Product Data Operations: MSL Operations Responsibilities: 1. Provide strategic leadership and oversight for the planning, execution, and delivery of MSL programs, including initiating and scaling 0-to-1 efforts 2. Drive alignment of program objectives with organizational goals by collaborating with MSL research, engineering, and product teams 3. Oversee large-scale data annotation operations, including managing relationships with onshore and offshore annotation vendors and leading a distributed workforce 4. Develop, implement, and continuously improve annotation project guidelines, ensuring alignment with product and research requirements 5. Proactively identify program risks, develop mitigation strategies, and communicate updates and rationale to stakeholders at all levels 6. Establish and monitor key performance indicators (KPIs) to ensure program success, quality, and efficiency 7. Report program progress, insights, and recommendations to internal and external stakeholders, including executive leadership 8. Foster a environment of continuous improvement, and innovation within the team and across vendor partners **Minimum Qualifications:** Minimum Qualifications: 9. 10+ years of program or project management experience, with a proven track record of delivering complex, large-scale programs in fast-paced environments 10. Demonstrated experience working at an annotation vendor or managing large-scale data annotation operations, including workforce management of distributed teams 11. Prioritize, drive key initiatives forward, and manage multiple cross-functional stakeholders with urgency and accountability 12. Exceptional critical thinking, analytical, and problem-solving skills 13. Navigate ambiguity and lead teams through change 14. Bachelor's degree **Preferred Qualifications:** Preferred Qualifications: 15. Experience in consulting, product strategy, or building and scaling operations from 0 to 1 to 100 16. Demonstrated success in delivering large-scale programs on time and within budget 17. Advanced proficiency with SQL and/or Excel/Google Sheets for data analysis and reporting 18. Experience in AI, machine learning, or related technical fields **Public Compensation:** $143,000/year to $202,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

At Mongoose, we believe every conversation matters. We're on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it's helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported-our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide. We know that conversations aren't just a feature-they're the foundation of connection. That's why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we're transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes. Join us and be part of a team that's making a real difference in education-one conversation at a time. As the Director of Customer Success & Growth, you'll lead the strategy and execution that shape the entire post-sale customer experience-from onboarding and adoption to renewal and expansion. You'll drive the operating model, coaching systems, and cross-functional alignment that ensure customers realize value quickly, remain healthy and engaged, and grow with us year over year. In this role, you'll play a critical part in protecting gross retention, accelerating net revenue retention, and creating a predictable rhythm of outcomes across the customer lifecycle. This role sits at the intersection of Revenue, Product, Marketing, and RevOps, serving as the connective tissue that ensures every customer understands our value, every handoff is clean, and every expansion opportunity is identified and acted on with discipline. Over time, you'll scale this function into a unified growth engine-deepening customer insights, strengthening our team's coaching and performance, and elevating how we deliver value and outcomes to institutions across higher ed.What You'll Do: Lead the Post-Sale Operating Model: Build and scale a consistent, predictable operating rhythm across onboarding, adoption, renewal, and expansion. You'll define lifecycle stages, exit criteria, health signals, and playbooks that give the team clarity, focus, and repeatability. Own Retention & Expansion Outcomes: Build and operationalize a clear expansion strategy that turns customer value into revenue growth. You'll define how the organization identifies expansion signals, sizes opportunities, qualifies commercial handoff, and executes renewals and upsell plays. Through strong coaching and disciplined inspection, you'll protect gross retention and deliver consistent, segment-level NRR performance. Elevate Customer Onboarding & Adoption: Ensure customers realize value quickly through a structured, outcomes-focused onboarding motion. You'll strengthen success planning, usage improvement strategies, and adoption plays that deepen product engagement and health. Provide Leadership Across CS & AM Functions: Offer strategic and operational leadership across Customer Success and Account Management, working through managers and team leads to elevate performance, coaching, accountability, and customer outcomes. Run the Post-Sale Inspection Cadence: Evaluate existing strategy for QBRs, health reviews, renewal/expansion forecast calls, and performance inspections to ensure they create visibility, remove blockers, and drive proactive decision-making. Develop a High-Performing Team: Coach and enable the post-sale organization to consistently deliver value. You'll strengthen capability across onboarding, adoption, commercial execution, and client relationship management. Partner Across Revenue, Product, Marketing, and RevOps: Serve as the connective tissue that aligns teams around a unified customer journey. You'll bring customer insights into roadmap decisions, lifecycle communications, and forecasting. Own Executive-Level Customer Engagement: Act as a senior escalation point for high-impact or at-risk accounts, strengthening alignment with institutional leaders and ensuring customers understand the value Mongoose delivers. Forecast Retention & Expansion with Precision: Partner with Revenue Leadership and RevOps to forecast renewal and expansion performance, diagnose gaps, and ensure predictable outcomes across segments. Champion the Voice of the Customer: Surface insights that inform product expansion opportunities, marketing narratives, customer advocacy, and strategic planning-ensuring every decision reflects what customers need to be successful. What You'll Bring to the Table: Deep Post-Sale Leadership Experience: You bring meaningful experience leading Customer Success organizations in B2B SaaS, with hands-on ownership of onboarding, adoption, renewal, and expansion motions. A demonstrated track record of owning GRR and NRR outcomes with clear, measurable improvements at scale. Strength in Building Operating Models: You know how to design and scale the systems, playbooks, lifecycle stages, health scoring, and inspection rhythms that bring clarity, consistency, and predictability to a post-sale organization. Commercial Acumen & Expansion Mindset: You understand how to translate customer value into renewal stability and expansion opportunity. You can size, qualify, and sequence expansions, and you know how to coach teams to execute them with discipline. Leadership Through Managers & Team Leads: You've developed leaders and high-performing teams by creating role clarity, building coaching systems, and elevating performance through accountability, empowerment, and clear expectations. Data-Driven Decision Making: You're comfortable diagnosing gaps through metrics and dashboards, using KPIs, forecasting, and coverage models to guide decisions-and ensuring your team acts on insights, not anecdotes. Executive Presence & Customer Credibility: You can step into complex situations with senior stakeholders, manage escalations with steadiness, and reinforce value in a way that builds trust, alignment, and confidence. Cross-Functional Collaboration: You work naturally across Revenue, Product, Marketing, Finance, and RevOps to create a unified customer journey, shared success metrics, and cohesive execution across the full lifecycle. Ability to Navigate Complex Environments: You thrive in multi-stakeholder settings-like higher education or similarly complex industries-where value must be tailored, proven, and reinforced across diverse personas and decision makers. A Builder's Mindset: You enjoy bringing structure to evolving environments. You balance empathy and accountability, and you know how to create clarity, raise the bar, and scale systems as the team and business grow. We Offer: Comprehensive medical, dental, and vision coverage 401K with company match: 100% of the 1st 3% and 50% of the next 2% Flexible PTO Competitive Leave Policies 13 paid holidays, plus a week off between Christmas and New Year's Eligible for up to a 10% annual bonus based on company and individual performance At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know-we're here to help.

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com. Additional information The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include: * Paid Family Care for parents and caregivers for 12 weeks or more * Monetary assistance and support for Adoption, Surrogacy and Fertility * Monetary assistance and support for pet adoption * Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance * Tuition Assistance * Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more * Matching Gifts programs * Flexible working arrangements * 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) * Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact *****************************. All your information will be kept confidential according to EEO guidelines. Compensation Range: $<> - $<> <>. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be <>.

Purpose The Medical Operations Manager provides strategic and operational leadership for Medical Assistants (MAs) across multiple clinical sites. This role oversees all medical back-office operations, including staff supervision, daily clinic scheduling, workflow standardization, and medical supply management. The Manager is responsible for optimizing patient care delivery and supporting positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement. Health, Wellness & Retirement Benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $83,699.20 to $102,232.00 annually. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities: * Provide direct supervision, coaching, and professional development for a regional team of 10-25 MAs (including Float MAs) * Lead recruitment, onboarding, orientation, annual evaluations, and corrective actions in partnership with HR and site leadership. * Conduct regular 1:1s and learning conversations to support staff growth, retention, and performance. * Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation. * Establish, implement, and monitor standardized workflows for all back-office clinical operations, ensuring alignment with organizational standards and regulatory requirements. * Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning. * Oversee site-level medical supply ordering, inventory control, and clinical equipment maintenance in partnership with facilities and site leadership. * Support clinic sites as points of contact for lab-related operations, including relationships with LabCorp and internal stakeholders. * Ensure all MAs are current in required skills training, competencies, and documentation, in alignment with patient safety and care standards. * Review, maintain and coordinate the MA Float pool calendar to account for vacations, illness, long and short-term absences, and meetings while maintaining adequate clinic coverage * Coordinate and support onboarding, training, and evaluation of float pool staff, students, and volunteers placed at clinics within the region. * Monitor changes in MA Scope of Practice in state or federal law and implement practice changes in accordance with laws. * Act as a resource for MA staff and leaders regarding clinical practice, policies and procedures; develop and implement new policies and procedures in collaboration with clinical and operations leadership. * Ensure timely completion of credentialing and recredentialing by tracking deadlines, resolving barriers, and coordinating with credentialing, HR, and site leadership to maintain compliance and prevent care disruptions. * Facilitate training and support staff in pursuing advanced skills and leadership pathways. * Develop and implement comprehensive training plans and curricula tailored to the needs of MA apprentices, ensuring alignment with industry standards and regulatory requirements. * Coordinate and oversee the recruitment, selection, and onboarding processes for new apprentices, fostering a supportive and inclusive learning environment. Required Knowledge: * Knowledge of HIPAA and privacy regulations related to handling confidential staff and patient information. * Understanding of team supervision, performance management, and staff development best practices. * In-depth knowledge of medical back-office workflows and procedures, including patient rooming, vital signs, point-of-care testing, immunizations, infection control standards, and documentation requirements. * Understanding of medical terminology, clinical instruments, common ambulatory procedures, and patient care needs in a primary care setting. * Familiarity with Medical Assistant scope of practice, certification standards, and regulatory requirements in Washington State, including DOH and WAC guidelines. * Knowledge of electronic medical records systems (Epic preferred), including charting workflows, encounter documentation, care team tasking, and basic reporting capabilities. * Understanding of team-based care models in outpatient clinics and the supervisory needs of Medical Assistants and support staff. * Knowledge of principles of staff development, performance evaluation, and change leadership in clinical settings. * Awareness of cultural humility, equity, and inclusion practices when working with diverse staff and patient populations. * Knowledge of effective communication techniques for team facilitation, coaching, and performance-related documentation. * Understanding clinic inventory and supply chain processes, including ordering cycles, usage monitoring, and cost control strategies. Required Skills: * Demonstrated ability to supervise, coach, and support large or dispersed teams (10-25 staff), including performance management and engagement. * Strong leadership and interpersonal skills to guide, motivate, and develop effective teams across multiple clinical locations. * Proven ability to lead operational changes, standardize workflows, and implement clinical process improvements. * Effective verbal and written communication skills, including the ability to lead meetings, conduct trainings, and convey information clearly. * Proficient with Microsoft Office Suite and other business applications (e.g., Word, Excel, Outlook, Teams, PowerPoint) as well as scheduling tools. * Strong organizational and time management skills, including the ability to balance long-term planning with urgent operational needs. * Sound judgment and prioritization skills in high-pressure, fast-paced environments. Preferred Skills: * Proficiency using scheduling software or comparable operational tools. * Experience using electronic medical records (Epic preferred), including navigation and reporting functions. Required Abilities: * Ability to build collaborative relationships across teams and matrix departments while maintaining appropriate professional boundaries. * Ability to handle sensitive conversations with empathy and discretion from a trauma informed lense (TIC), including those involving staff performance or interpersonal concerns. * Ability to work with individuals of diverse racial, ethnic, cultural, gender, and socioeconomic backgrounds, with demonstrated cultural humility. * Ability to navigate change, demonstrate resilience, and adapt to evolving priorities, staffing needs, and clinic operations. * Ability to identify issues, develop solutions, and lead others through problem-solving processes. Preferred Abilities: * Ability to supervise across multiple sites or service lines and coordinate among geographically dispersed teams. Education/Experience Requirements: * High School diploma or equivalent experience * Completed an accredited Medical Assistant program * Active WA state Medical Assistance licensure * 2 years of clinical experience with required licensure * 2 years of leadership of Medical Assistants * Active CPR/BLS Preferred Requirements: * Bachelor's degree in healthcare administration, health care, or health sciences * Relevant health care/leading certifications * 3 years of clinical experience with required licensure, and 3 years or more of leadership of Medical Assistants. About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Now Hiring Vice President of Operations Ferndale, WA Our quality products have a heritage dating back to the early 1800's at the Hempler's family sausage kitchen in Borken, Germany. Hans Hempler worked in the family sausage business in Germany as a youngster. He served as an apprentice sausage maker and learned first-hand the family's old secret recipes becoming a master sausage maker before moving to the United States. Hans came to the United States in 1928 and, in those early years, worked hard and saved his money. It is our mission, and passion, to produce and distribute the highest quality products, while operating with the highest integrity and standards for personalized service to our customers. We strive to achieve these results by purchasing high quality ingredients and by employing passionate people, training them well, and developing an extended “family” of employees dedicated to accomplishing our mission. The VP of Operations is responsible for overseeing the day-to-day administrative and operational functions of the Hempler Foods Group LLC. The VP of Operations works closely with the CEO and other executive team members to develop and implement business strategies and ensure the organization meets its operational goals. The position is 30% Tactical and 70% Strategic. This role provides effective leadership and strategic direction of all manufacturing operations activities to facilitate a customer driven, accelerated growth business environment. This is a hands-on role responsible for orchestrating the development and implementation of operations strategy. Wage: $215,000.00 - $230,000.00 annually, with a bonus package, subject to all required taxes and withholdings. Location of Position: 5470 Nielsen Ave, Ferndale, WA 98248 Relocation: Available for position. PRIMARY RESPONSIBILITIES: Key Responsibilities: • Strategic Planning and Execution: Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs for the manufacturing group. Translate strategy into actionable steps for growth, goal setting, performance management, and annual operations planning. • Operational Management: Oversee daily manufacturing operations of the company and collaborate closely with other cross functional teams (IT, Marketing, Sales, Finance, etc.). Ensure the creation and implementation of a strategy designed to grow the business. Coordinate the development of key performance goals for functions and direct reports. Oversee key projects, processes, and performance reports, data, and analysis. • Financial Performance: Develop and manage the manufacturing operational budget. Monitor performance metrics, receive and respond to regular performance updates, and ensure alignment with business objectives. • Leadership and Development: Provide direct supervision and mentorship to senior managers and department heads. Foster a success-oriented, accountability focused environment within the company. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. • Risk Management: Identify and manage key risks and issues impacting the business. Ensure compliance with national and local business regulations and take appropriate action when necessary. Performs other related duties as assigned. Supports safety as a top priority in training, ergonomics, and regulatory compliance. Implements solutions to solve root cause problems. Creates an environment that encourages and rewards teamwork and collaboration. QUALIFICATIONS: Bachelor's degree in business, Engineering, Food Science, or related field (MBA preferred). Better Process Control School (BPSC) certification preferred. Minimum of 10 years of experience in operational leadership roles, preferably within the same industry. Proven track record of successful strategic planning and execution. Experience in managing complex projects and cross-functional teams. Food protein production experience required. Knowledge of methodologies, tools and techniques for designing, building, and managing the manufacture of new products. Must have working knowledge of Food Safety and Regulatory business standards, practices, policies, and procedures. Must have working knowledge of state and federal laws and regulations including but not limited to HACCP, GMP's, SSOP's, Food Labeling, Import/Export Regulations, GFSI Certification Programs (SQF & BRC). Passion for new ideas and change; ability to promote and gain support for innovative concepts internally and externally. Leadership ability to inspire and motivate teams; strong team player and results oriented. Financial acumen and budget management experience. Proficiency in using business management software and tools, including Microsoft Office at a medium-to-experienced user level. Strong oral and written communication skills with the ability to communicate effectively at all levels. Ability to analyze and interpret data, develop action plans, and manage projects to effectively complete and execute new programs as required. Well-organized, able to set priorities/goals and maintain focus, following through on multiple tasks simultaneously. Innovative, open-minded, flexible thinker capable of developing original, imaginative ideas into practical, manufacturing prototypes. Detail-oriented and disciplined, with the ability to clearly document activities and discoveries for organizational value. Ability to exercise independent judgment and make decisions to meet company timelines and product quality expectations in both product extensions and new innovative product development. Works cross-functionally as part of a large or small project team. Exhibits a professional attitude at all times; demonstrates a cooperative demeanor and willingness to help others. Core Competencies: Strategic Thinking: Ability to think strategically and manage long-term goals. Decision Making: Strong decision-making skills with a focus on results. Leadership: Demonstrated leadership and team-building abilities. Adaptability: Capacity to adapt to a rapidly changing business environment. Communication: Exceptional communication skills, both verbal and written. Integrity: High level of integrity and ethical standards. ABOUT HEMPLER: We offer a creative environment filled with other talented people. We are committed to rewarding our teammates for their hard work, enthusiasm, and professional excellence. Company perks include: BENEFITS: Excellent benefits including medical, dental, vision, prescription coverage. Annual bonus 10 Paid holidays, generous paid time off. 401K Life Insurance Wellness Plan Employee Discount TO APPLY: Hempler's Food Group is committed to a diverse and inclusive workplace. Hempler's Food Group is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veterans' status, disability, age, or other legally protected status. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact us at **************.

**Manager Of Program Operations Job Posting** **Who we're looking for:** The Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has a fantastic opportunity for a **Manager Of Program Operations.** The Manager of Program Operations will function as the financial and administrative point person for the department's sponsored funding. They will be responsible for maintaining the financial well-being of the department's sponsored research by providing financial projections, expert grants management, and directing staff, through leadership of all aspects of fiscal activities pertaining to research. Under the delegated authority of the Associate Director of Research, this position oversees the direction of the research administration of for all research activities. The scope of the position includes administration of pre- and post- grant awards, including grant and contract budget preparation, reconciliation of accounts receivable, general ledger implementation and transaction level approval activities for over $45M in extra-mural funding. The position has direct reports who work with the faculty and program managers to maintain budgetary control of the Department's research activities (including research planning, budgeting and forecasting). The position leads the Department in negotiations with affiliate institutions and must demonstrate effective project management analysis and sound business judgment. **Work schedule:** + 100% FTE + Hybrid - 2 days in office + Monday - Friday + Day shift **What you'll contribute:** + Oversee end-to-end research administration, including proposal development, budget creation, award setup, financial monitoring, and compliance. + Serve as a subject matter expert for departmental research policies, providing guidance to investigators and staff on grant and contract requirements. + Monitor sponsored project finances, prepare monthly projections, and recommend corrective actions when needed. + Lead process improvements to streamline research administration workflow and enhance compliance. + Supervise and support research administration staff, providing training, performance management, and workforce planning. + Review and approve eGC1s in SAGE to ensure proposals align with sponsor and university requirements. + Coordinate pre-award submissions and ensure timely, accurate completion of all grant application materials. + Manage post-award activities, including salary distributions, ECC certification, no-cost extensions, cost share tracking, and financial transaction approvals. + Provide regular financial reports and updates to department leadership. + Support internal and external audits and mentor new investigators through the research funding process. **What you'll need:** + Master's Degree in Business, Policy or related field, or an equivalent combination of education and work experience. + 5+ years of progressively responsible experience within research focused private industry or academic research setting. **Additional Requirements.** + In depth knowledge of pre and post award compliance including NIH policies and NIH salary cap. + Experience managing teams including directing work, mentoring growth and managing performance. + Candidates must have strong leadership, management, financial analysis and oral/written communication, team building, systems expertise, organization assessment, decision-making and interpersonal skills and staff development skills. + Candidate must demonstrate a high degree of initiative, financial analysis, and human resource management, and a functional working knowledge of academic institutions. **Desired qualifications:** + Experience with UW online systems (SAGE, Workday, etc.) + Experience managing NIH T32 awards. + 2 years supervisory experience **About the Department of Laboratory Medicine & Pathology:** A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the **Department of Laboratory Medicine & Pathology** combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally. Please visit our website (******************** to learn more about our department. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $90,576.00 annual **Pay Range Maximum:** $135,864.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit ****************************************************** **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** Not Applicable **About the UW** Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** . To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

As Operations Director at Paladin Technologies, you will plan, organize, direct, and control the activities required for effective management of the Operations Department, to include supervision of the Field Team. The primary goal is to ensure quality installations and client satisfaction. You will have full financial accountability and responsibility for the business results of the Portland branch. SPECIFIC ACCOUNTABILITIES: * Develop Operations Department short and long range goals to coincide Company objectives. * Forecast department requirements, expenditures, and develop annual budgets. * Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions. * Provide reports to senior management to include but not limited to: revenue forecasting and staff performance. * Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures. * Establish and implement productivity standards and communicate job expectations to staff. * Establish and maintain procedures and standards for quality installations and service. * Monitor installations for on time on budget performance. * Maintain accurate project information with in Company shared files and system. * Evaluate and negotiate Department-related contracts for products and services. * Maintain, monitor, and update departmental policies and procedures. * Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other. * Monitor and amend departmental documentation as needed including invoices, credits, time cards, expense reports, and PTO/UTO schedules. * Maintain knowledge of current industry standards and emerging technologies. * Ensure accurate project information is maintained in company shared files and systems GENERAL ACCOUNTABILITIES: * Maintain and protect assigned Company assets. * Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction. * Work in compliance with the Company's policies and procedures including safety manual with safety of self and others in mind at all times. * Maintain professional licensing as required by State and Local jurisdictions. * Available to work outside of, or in addition to, normal businesses hours. * Work proactively and in a positive manner with co-workers. * Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests. SUPERVISORY DUTIES: In accordance with applicable Company policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. * Supervise, develop, evaluate, and discipline Operations Department personnel in accordance with PTI policies and procedures. Required Qualifications: * 5 - 8 years' experience as an Operations Leader overseeing complex security integration technology projects * Previous and progressive experience in Project Management and Project Management leadership * Post-secondary education (Diploma or bachelor's degree in management desirable) * Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI's as demonstrated by 5 + years of relevant experience * A valid Driver's License and ability to pass pre-employment screens Preferred Qualifications: * Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects. * Previous experience in Business Development * Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone * Previous direct commercial sales, estimating, or design experience * Project Management Professional (PMP) certification * Experience with Microsoft Dynamics 365 DEMONSTRATED PROFESSIONAL COMPETENCIES: * Excellent time-management and organizational skills. * Ability to work in a high volume atmosphere * Ability to solve technical problems and carry out responsibilities under minimal supervision. * Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints * Excellent interpersonal skills including customer service skills. * Proven track record in building and developing effective teams. * Ability to write simple correspondence and present information in one-on-one and small group situations. * Ability to interact effectively at all levels and across diverse cultures. * Ability to function as an effective team member. * Ability to adapt as the external environment and organization evolves. * Has a strong knowledge of engineering fundamentals, security system functions and operations. Good subcontracting skills required. * An understanding of job financial reports and the ability control costs in the handling of projects * Adapt to changes in the work environment, manage competing demands and able to deal with frequent changes, delays or unexpected events PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. * Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers * Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment * Sitting, standing, walking in office environments and construction sites * The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet) WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. * The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate * Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction. * Driving to customer sites is required * Limited overnight travel may be required Pay Range: $160,000 - $175,000 (DOE) BENEFITS: Associates and their eligible family members are offered comprehensive medical, dental, and vision plan options as well as company-provided basic life insurance, AD&D, short-term and long-term disability, and access to the employee assistance program. Voluntary benefit options include supplemental life and AD&D insurance, accident, critical illness, and hospital indemnity insurance plans, identity theft protection, pet insurance, and HSA and FSA account options. Associates also have the option to enroll in the company's 401(k) plan. In addition, associates receive PTO (paid time off), state-mandated sick leave, and 9 paid holidays.

Are you a champion of operational excellence, skilled in transforming organizational processes into models of efficiency and effectiveness? Can you navigate the intricate dynamics of a criminal defense firm, orchestrating synergy between legal teams, to align with our mission of client advocacy? Do you excel at building a culture of collaboration and accountability, ensuring that every team member is engaged, empowered, and aligned with the firm's goals? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email **************** only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** At The Law Offices of Lance R. Fryrear, we believe that being charged with a crime is one of the most challenging experiences a person can face. For over 25 years, our mission has been to fix more than just the case-we aim to restore our clients' lives. With a team that has defended over 5,000 clients, we stand as a beacon of hope and expertise in the legal community. Our ethos is rooted in integrity, communication, and transparency, principles that have guided us to numerous accolades and a reputation for unrivaled legal expertise. Beyond our legal prowess, we're known for our impactful community engagement, reflecting a deep commitment to societal well-being beyond the courtroom. Our firm's dedication to our clients and community is further exemplified through our comprehensive client communication strategies, including informative blogs and newsletters. These platforms not only keep our clients and community informed about legal developments and insights but also demonstrate our commitment to education and empowerment. The positive reviews and testimonials from our clients are a testament to our success not only in legal advocacy but in building lasting relationships based on trust and understanding. As a potential Director of Operations at our firm, you would be joining a team that not only excels in the legal arena but also makes a tangible difference in people's lives, fostering a culture of growth, empathy, and excellence. This is an opportunity to be part of a legacy that transcends traditional legal practice, one that is deeply rooted in community, compassion, and a relentless pursuit of justice. As The Law Offices of Lance R. Fryrear continues to grow, so does the need for stronger operational efficiency to support our expanding team and client base. Navigating the complexities of a high-performing criminal defense firm requires more than just legal expertise-it demands a structured, well-executed operational strategy to ensure our attorneys can focus on advocacy without being hindered by inefficiencies. The Director of Operations is a key leadership role designed to bring clarity to the chaos, refining workflows, optimizing internal processes, and fostering a culture of accountability and continuous improvement. By streamlining day-to-day operations and driving strategic initiatives, this role is instrumental in elevating the firm to its next stage of success, ensuring we remain a pillar of excellence and client advocacy in the legal field. What you'll do: Operational Oversight: Oversee and optimize the firm's day-to-day operations, ensuring effective management of case workflows and administrative processes, and addressing any existing inefficiencies to enhance productivity. Team Leadership: Directly manage the team, fostering a collaborative and high-performing culture built on trust, accountability, and continuous improvement. Work closely with team members to understand their challenges, needs, and motivations, ensuring that new processes and initiatives are implemented with their buy-in and support. Process Improvement: Assess the firm's unique operational needs, especially within the nuanced workflows of criminal defense, to determine what processes and KPIs make the most sense. Identify inefficiencies, refine workflows to align with the firm's specific needs, and implement improvements that enhance efficiency without disrupting the firm's established legal approach. Training and Development: Conduct training sessions to educate staff on new processes and systems, ensuring alignment with company-wide operational expectations and promoting a culture of growth and development. Stakeholder Collaboration: Work closely with legal teams and leadership to ensure cross-functional processes are aligned with the firm's operational goals and client service standards. Performance Metrics and Special Projects: Develop and monitor key performance indicators (KPIs) related to operational efficiency, case management timelines, and staff performance, and oversee new initiatives aimed at enhancing operational effectiveness. Bonus Program Development: Design and implement a performance-based bonus program for attorneys and case resolution, ensuring it aligns with firm goals, motivates the team, and enhances efficiency. What we're looking for: Experience: At least 3-5 years in operations management, with at least 2 years at the director level, preferably in a legal setting. Emotional Intelligence: High level of emotional intelligence with the ability to navigate complex interpersonal dynamics, gain staff buy-in, and foster a positive organizational culture. Process Development and Implementation: Proven track record in creating, implementing, and driving transformative operational processes and programs, with the ability to effectively track and report on their success using data-driven insights. Strategic Thinking and Problem-Solving: Demonstrated ability to identify potential operational blind spots and preemptively devise solutions, with adept critical thinking and analytical skills to foresee and resolve challenges before they escalate. Innovative Management and Communication Skills: Expertise in developing and implementing innovative management strategies and communication plans that enhance staff engagement and operational efficiency. Technology Proficiency: Strong understanding of current technological trends and tools relevant to operations management and legal practices, with the ability to leverage technology to improve operational workflows. Why you should work here: Collaborative and Supportive Culture: We don't just practice law-we operate as a tight-knit, mission-driven team. Our office values open communication, teamwork, and a shared commitment to justice, ensuring a workplace where your contributions are valued. Leadership and Growth Opportunity: With over 25 years of success and thousands of cases handled, our firm is expanding, and so are the opportunities. This role is not just about managing operations-it's about shaping the future of our firm, providing leadership, and driving continuous improvement. Meaningful Work: At The Law Offices of Lance Fryrear, we believe in fixing more than just the case-we help people reclaim their lives. We challenge assumptions, fight for second chances, and believe no one should be defined by a single moment. If you want to work in a firm that values compassion, advocacy, and fairness, this is the place for you. Additional perks: Unmatched Health Coverage: The firm provides a Platinum Regions health plan, the same top-tier coverage offered by companies like Meta, with 100% of premiums fully covered by the firm. Financial Protection: The firm offers long-term disability insurance and life insurance to provide financial security and peace of mind. Paid Time Off (PTO) & Sick Leave: PTO increases over time, with flexibility depending on experience and role. Employees also receive unlimited sick leave, starting at 10 days for new hires. Unlimited Transit Pass: Enjoy fully covered transportation with an unlimited transit pass, ensuring seamless commuting. At The Law Offices of Lance Fryrear, your role as Director of Operations transcends traditional job definitions; it is a pivotal opportunity to shape the firm's operational processes and culture. You won't just oversee operations-you will refine workflows, drive efficiency, and ensure that our internal systems empower our attorneys and staff to focus on legal advocacy. Your work will be the foundation upon which the team builds trust in our processes, turning operational challenges into victories marked by precision and respect. By embracing this role, you join a journey of continuous evolution, leadership, and innovation. Your contributions will directly impact the firm's success by fostering a culture of collaboration and accountability, ensuring that every team member has the structure and support needed to serve our clients effectively.

Responsible for overseeing overall project pipeline, coordinating activities and reporting on success metrics for their regional office. Influences optimization of performance across project platforms to achieve the highest organizational value. Ensures appropriate communication, project support, resources and delivery to meet stakeholder expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides overarching coordination of multiple projections competing for limited resources; integrating activities with other project managers as needed. Identifies and addresses capacity issues; adjusting schedules and expectations as needed. Coordinates timing of communications to staff on all aspects of client services, training and roll out of initiatives. Provides routine reporting on KPIs for all practice areas, programs and products within the Employee Benefits practice group. Partners with internal resources to ensure project-related activities are carried out in accordance with requirements, specifications, schedules, and budgets. Ensures open lines of right-sized communication across cross-functional stakeholders regarding key projects and initiatives to support integrated efficiency and leveragability where possible. Provides consistent project communication comprised of status, key decisions, escalations, risks to schedule and deliverables, and roadblocks on a regular rhythm and format. Tracks project performance, specifically to analyze the successful completion of short term and long term goals. Oversees optimization of performance across project platforms to achieve the best functional value. As needed, creates and manages project implementation plans, which includes but is not limited to, deliverables and milestones. Creates project controls such as action item lists, risk logs, issues logs, change control and decision logs. Acts as point person for project level communications that will keep sponsors, stakeholders, business partners, and team leads informed on matters including, progress to plan, key milestones, integration efforts/needs across the program and/or project, risks, issues, etc. Seeks opportunities to implement process improvements within the department. Translates the vision and requests of functional leadership with accuracy to vendors. Evaluates and provides input and direction in the vendor selection process to support projects and initiatives. Coaches, mentors, and motivates staff in order to meet operational project and departmental goals. Manages all client-required services and maintains client relationships. Acts as the lead representative to an assigned book-of-business. Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information). Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates. Performs other duties as assigned. QUALIFICATIONS Bachelor's Degree equivalent combination of education and experience Ten (10) or more years experience working in a project management capacity Portfolio Management Professional (PMP) Valid Insurance License SKILLS Excellent verbal and written communication skills Good customer service skills, including telephone and listening skills Excellent problem solving and time management skills including the ability to work independently Ability to work within team and to foster teamwork Ability to prioritize work for multiple projects, deadlines and owners Proficient in Microsoft Office Suite #LI-LM1

Who We Are SEIU 775 Benefits Group's mission is to improve the skills, health, and stability of the caregiver workforce. We partner with workers, employers, and industry stakeholders to collectively solve workforce problems through innovation, creativity, and an evidence-based approach. Together, we deliver high-quality benefits that support a growing caregiver workforce. Our Model is Unique: We operate as a high-volume benefits administrator that "owns" the product, providing direct health and retirement benefits to more than 60,000 home caregivers in Washington and Montana. We function similarly to a third-party administrator with a mission-driven focus on building and delivering benefits that improve the health, safety, and financial stability of the workforce. About the Position We are seeking a Director of Benefits Operations to lead the administration of our Health and Retirement plans. Reporting to the Managing Director of Benefit Operations, this role is accountable for developing a comprehensive operational strategy that will improve the quality and value of plan services. The Director oversees benefits administration, the primary focus is on people leadership, Third-party administrator management, and strategic operations. The ideal candidate may not fit the standard corporate benefits mold. We value leaders from Public Sector facilities, State Government, or Community Health backgrounds who understand complex service delivery, and are eager to learn our specific benefits model. Key Responsibilities Strategic Leadership & Resource Allocation Design and execute an operations strategy that pushes the status quo and improves benefit delivery. Ensure department strategy aligns with and supports broader organizational priorities. Develop, execute, and manage comprehensive department budgets, focusing on operational efficiency and long-term sustainability. Utilize plan metrics to identify trends and opportunities to improve operational efficiency. People Leadership & Team Development Serve as a dedicated People Leader, fostering a culture of growth, collaboration, and adaptability. Develop and supervise a team that manages outsourced vendor relationships. Connect the team's daily work to the organization's Mission, Vision, and Values, managing with vision and purpose. Vendor & Program Operations Ensure smooth operations of third-party benefit administrators, including oversight of eligibility, enrollment, revenue collection, and plan administration. Oversee and report transparently to the Benefits Group's boards regarding operations, income, expenses, and product strategies. Negotiate effectively with stakeholders and vendors to ensure the organization maintains a strong position in the market. Qualifications Required Experience & Competencies Operations Experience: 5-8+ years of experience leading healthcare initiatives or benefits administration, with at least 5 years in operations and/or project management. People Management: A demonstrated track record of managing and developing teams equitably. You must be a strong "People Leader" first. Strategic Aptitude: Proven ability to move projects from concept to evaluation, using strategic agility to solve problems. Background: Experience leading benefit delivery or customer service teams in Public Facilities, State Government, Community Health, or similar complex service environments is highly valued. Teachable & Agile: The ability to navigate an autonomous, ambiguous environment, and the willingness to learn the specifics of our unique benefits model. Education: Bachelor's Degree or equivalent experience in healthcare or retirement plan administration. Preferred (But Teachable) Knowledge Note: We are willing to train the right operational leader on the specific technical regulations of our plans. Familiarity with Retirement plan or Self-funded insurance plan administration. Experience working with a Board of Trustees or Taft-Hartley trusts. Familiarity with ERISA rules and regulations. Salary Range: $117,172.77 to $159,694.46 Benefits: Fully Paid Medical, Dental and Vision; 18 days PTO, 15 Sick days, 9 holidays, 1 floating holiday, 2 personal days End of the year winter break; mid-year summer break and earned paid longevity sabbatical Defined Benefit Pension Plan and 401(k) options; Fitness, cell phone, internet and furniture stipends. Statement of Affirmative Action SEIU 775 Benefits Group is proud to be an equal opportunity workplace and is an Affirmative Action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care. Responsibilities Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure Work with clinicians to support staff competency regarding all patient care needs Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership Work with leadership to identify gaps and implement process improvement to ensure optimal patient care Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan. Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Bachelor's degree preferred Some college courses from an accredited college or university or equivalent education and experience In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa Job-Related Experience Customarily has at least three or more years of work leadership or operations management experience Prior healthcare experience and/or customer service-related experience preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Strong service mentality and a focus on achieving all aspects of defined service standards Excellent telephone and personal etiquette Warm, positive, energetic, and professional demeanor Effective oral and written communication skills Tactful and diplomatic communication style Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Performance assessment skills Continued focus on self-development Proficient in computer applications such as Word and Excel Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively Ability to resolve colleague, client, and patient issues in an effective and timely manner Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This position is eligible to earn a base compensation rate in the state range of $81,378 to $107,419 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. External candidates: submit your application on concentra.com/careers Current colleagues: visit the internal career portal on the main page of MyConcentra to apply Incentive Plan This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans #LI-ES2

**UW Medicine Patient Financial Services (PFS)** has an outstanding opportunity for a **Manager of Program Operations, Quality and Education.** **WORK SCHEDULE** + 100% FTE + Day Shift **PRIMARY JOB RESPONSIBILITIES** + Manage the Quality and Education Compliance Analysts + Content creation, implementation and maintenance including but not limited to: new hire onboarding, departmental policy, procedures and work instructions, continued education/refresher training, departmental adherence and tracking, staff performance tracking and report outs, etc + Onboarding and training for new employees and existing employees based on performance needs + Perform numerous quality audits based on staff performance needs + Perform a variety of complex professional level compliance analyses of information and data, which requires independent judgment in executing and making decisions and recommendations resulting from that analysis + Think critically about decisions staff make and provide feedback + Act as an expert resource to various stakeholders by anticipating and identifying educational and procedural problems + Use specialized knowledge to make recommendations on policies, plans and projects; participate in the implementation of adopted solutions and projects **REQUIREMENTS** + Revenue Cycle or Healthcare Training Background + A bachelor's degree in a related field and four to five years of experience in patient accounting, customer service, or a related office environment. + OR Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (******************************** Join our mission to make life healthier for everyone in our community. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $90,576.00 annual **Pay Range Maximum:** $135,864.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit ****************************************************** **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** Not Applicable **About the UW** Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** . To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Purpose The Patient Services Operations Manager provides strategic and operational leadership for Patient Services Representatives (PSR) and Patient Services Representatives - Lead across multiple clinical sites. In partnership with Clinic Administrators of assigned sites, this role oversees all front office operations and direct leadership of assigned staff, including day-to-day oversight of clinic schedules to meet patient access needs. The Manager is responsible for optimizing patient care delivery and supporting a positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement. Health, Wellness & Retirement Benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $68,494.40 to $84,926.40 annually. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities: People Leadership (50%): * Provide direct supervision, coaching, and professional development for a regional team of 10-25 PSR, including PSR Leads. * Lead recruitment, onboarding, training, evaluations, and corrective actions with HR and site leaders; coordinate and support onboarding and performance of staff including float pool staff and volunteers at assigned clinics. * Conduct regular 1:1 meetings to support staff growth, retention, and performance. * Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation. * Monitor and adjust staffing and FTE levels across clinics based on operational needs, including same-day coverage coordination and long-term staffing planning. Collaborate with Clinic Administrators on scheduling, timekeeping, and workforce planning. * Ensure direct reports complete required training, competencies, and documentation. * Facilitate training and support staff in pursuing advanced skills and leadership pathways. * Lead and/or facilitate staff and team meetings, including but not limited to creating agenda, tracking deliverables and minutes. Operations Management (50%): * Participate in organizational planning and policies or procedure development with central Operations team and leadership. * Implement and monitor standardized workflows for all Patient Services front office operations, ensuring alignment with organizational standards and regulatory requirements. * Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning. * Ensure compliance with cash handling procedures and complete daily reconciliation. * Complete required Front Office process and financial reports in a timely manner. * Develop training materials and tools for staff. Conduct monthly Revenue Cycle Front Office operations training for new and current staff, in partnership with Director of Revenue Cycle and peer leaders. * Use data and feedback to identify process improvement opportunities. Lead and/or support implementation of solutions to improve patient services operations efficiency, patient access, and clinical quality. * Work with assigned clinic Lead teams to plan for long-term patient and staff needs, resources, and process improvements. * Support resolution of patient issues and/or complaints in a timely manner. Escalating to site leadership, as needed, to ensure effective outcomes. * Champion a culture of equity, safety, and continuous improvement that aligns with Neighborcare's mission and core values. * Partner with assigned clinic site lead team during annual budgeting. Required Skills: * Knowledge of HIPAA and confidentiality regulations as they apply to patient and staff information * Knowledge of electronic medical records (Epic preferred), including navigation, task management, and basic reporting * Knowledge of principles of standardized clinical workflows and performance improvement * Knowledge of culturally responsive practices and an understanding of how identity (race, ethnicity, gender, etc.) intersects with patient and staff experience * Intermediate knowledge of front office operations, including patient check-in, registration, and point-of-service collections * Intermediate knowledge of insurance reimbursement processes, including eligibility verification and authorization workflows. * Knowledge of customer service principles, including service recovery techniques for resolving patient and staff concerns professionally and empathetically Required Abilities: * Ability to maintain confidentiality and comply with HIPAA and privacy regulations * Ability to supervise, coach, and support development for large or dispersed teams (10-25 staff) * Ability to lead and manage through change, including the implementation of standardized workflows * Ability to de-escalate concerns, resolve issues, and maintain professionalism in high-pressure situations * Ability to assess, prioritize, and respond to competing operational needs in a fast-paced, high-pressure clinical environment * Ability to navigate interpersonal and performance-related concerns with empathy, discretion, and professionalism * Ability to work effectively with individuals from diverse backgrounds, including across racial, ethnic, cultural, gender identity, and socioeconomic lines * Ability to adapt and remain resilient in response to staffing fluctuations, evolving priorities, and process changes * Ability to work evenings and weekends, as needed Preferred Skills: * Electronic medical record experience. Experience with Epic preferred. * Experience supervising across multiple clinic locations or service lines Education/Experience Requirements: * AA Degree or equivalent; or high school diploma or GED * 2 years of leadership in a professional setting Preferred Requirements: * Bachelor's Degree * 2 years of leadership experience in medical or dental clinic, specifically overseeing one or more of the following functions: patient check-in, patient scheduling About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request