Senior operations manager jobs in West Bloomfield, MI - 3,386 jobs

We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are:A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: + Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. + Develop and oversee functional designs and manage hand-offs with technical development teams. + Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. + Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. + Act as the primary SAP Supply Chain capability contact and support project governance. + Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. + Contribute to business development, proposal submissions, and client presentations. + Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. + Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: + You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. + You are known in the market by partners, customers, and SAP as a thought leader in supply chain. + You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. + You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. + You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Employment Type: Full-Time, Permanent How to Apply 1. Current Resume 2. Cover Letter detailing your interest in and qualifications: Personal motivation tied to community impact, youth development, equity, or public space Lived experience or sustained engagement with community-serving work About Merit & Merit Park For 14 years, Merit has helped young people create their own future. We remove barriers to success through individually-focused programs, products, and places that transform mindsets and skills. Using a youth-centered approach, we provide innovative programming that keeps young people engaged, using fashion, entrepreneurship, and athletics as tools for learning and growth. Merit Park is where Detroit youth will come to learn, explore career opportunities, aspire, connect, and have fun. There will be a lot to do. We'll host games, programs, and events within our technology-packed gymnasium, all-ages splash pad, obstacle course, miniature turf field, and outdoor shipping container park. More than a sports and media facility, Merit Park is a stake in the ground. A change agent. It will be a place for the 7,000 young people in our area to spend time in a safe, enriching environment. A place for gatherings and family activities, connection, and support. It will show the world that our community-our people-are worth investing in. Merit Park is more than a place. It's the next chapter in our story of community transformation. Our Core Tenets It Feels Like Home - Merit Park is a community sanctuary where young people feel seen, supported, and empowered. It's the neighborhood's backyard, where names are remembered, and encouragement is always present. It's Built to Move You - Physically, emotionally, and mentally, Merit Park brings energy. Our high-quality spaces invite youth to push themself and try something new. This place lifts them up. It's Powered by People - team, partners, and community, are our secret sauce. We prioritize service, strong relationships, and relentless positivity. Everything we do reflects our mission: to inspire, prepare, and empower Detroit's youth. Position Summary As a key leader at Merit Park, you will shape the daily experience, culture, and long-term success of the park. You lead by doing, working alongside your team and staying connected to the community we serve. No task is too small or too large; our most effective leaders are hands-on, visible, and deeply involved in the rhythm of park operations. Your energy sets the tone, your collaboration builds team pride, and your commitment ensures exceptional experiences for every visitor and staff member. Every initiative you drive and every moment you support contributes directly to the impact, sustainability, and spirit of Merit Park. Key Responsibilities Leads the establishment of operational functions at Merit Park to ensure quality and consistency across programs and operations. Codevelops the facility's quarterly business plan with the VP of Merit Park. Assists department leads in the execution of facility regular programming and special events. Performs daily walk-through inspections to ensure that all areas of the facility are clean, neat, organized, and like new. Studies member feedback to ensure the best member experience. Monitors budgets, grants, and forecasts revenue and expenses for each department monthly/quarterly/annually. Monitors supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually. Mentors the Directors to ensure continuous growth through training, developing, assessing performance, and providing feedback. Co-facilitates Weekly Director Meetings. Participates in a quarterly assessment in partnership with the VP, Merit Park, and Co-Founders. Supports new hires, promotions, employee status changes, and terminations with the Department Managers. Supports fundraising initiatives, strategic partnerships, or operational efficiencies Guides and executes monthly staff development Qualifications Required Skills & Experience Must be a U.S. Citizen or Green Card Holder & live within commuting distance. HS Graduate or Equivalent 7+ years of operational experience in the fitness, hospitality, healthcare, or retail industry 3+ years of management experience required Understanding of computer software such as Microsoft Excel, Word, Google Drive, and Project Management Software. Excellent interviewing techniques Ability to sit, stand, walk, reach, climb, and raise up to 50 pounds Strong problem-solving and analytical abilities Preferred Skills & Experience Bachelor's Degree in Business or a related field CPR and AED Certified Experienced athlete or experience working with youth As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications. Compensation & Benefits $100k-115K annually. Exact compensation may vary based on skills and experience. Complimentary Merit Park Family Membership Generous vacation days, sick time, and holidays Opportunities for career development and further education are available Why Work at Merit Park This role offers a unique opportunity to help launch and lead a transformational space for Detroit youth. The Senior Director of Operations will play a critical role in shaping a safe, welcoming environment where young people can explore, connect, and imagine new futures.

The Director of Operations is responsible for the overall successful achievement of targeted operational performance and financial management of the manufacturing plants of North America. This high-impact role is responsible for ensuring performance meets or exceeds targets in Safety, Quality, Delivery, Scrap, and Inventory Management, as well as achievement of annual financial plans. Responsibilities Coach and collaborate with direct reports and Plant Managers to develop their leadership capabilities and build highly capable plant management teams. Maintain the business structure's cadence and focus on building strong, effective teams within that structure. Facilitate the development of annual operational and financial plans for each plant, including the critical prioritization of annual capital investments. Monitor daily, weekly, and monthly operational and financial performance (e.g., scrap, labor, inventory, freight). Drive the development and implementation of corrective actions and continuous improvement plans to neutralize risks and capitalize on opportunities. Partner with the Quality Director to maintain alignment on initiatives that exceed customer expectations (scorecards). Lead the Manufacturing Engineering Manager to drive initiatives that substantially reduce scrap percentage of COGS. Work with the Regional Material Manager to ensure robust systems are functioning to control and reduce total inventory dollars. Collaborate on new product launch execution to ensure seamless planning and successful implementation at all plant levels. Establish continuous improvement and employee involvement culture and drive excellence into each facility. Establish and maintain a work environment where the Safety and Health of all employees is paramount, meeting or surpassing all regulatory requirements. Ensure full compliance with all QMS, EMS, and ISO procedures and standards. Qualifications Bachelor's Degree with Technical Degree being preferred (e.g., Engineering). 5-10 years in senior operations leadership roles within a complex manufacturing environment. Expert knowledge of Lean Manufacturing, Continuous Improvement, and functional plant areas (Materials, Finance, Capacity, Program Management). Proven ability to build and lead team-oriented environments. Strong communication, interpersonal, and presentation skills.

McClays Transportation LLC is a family operated transportation provider, committed to ensuring the safety of all our team. We respect our drivers as committed professionals, and we aim to support every driver through every mile of their working day. And we know the importance of well-deserved home time with the family as well as a quality experience on the road. So, together we work as a team to maintain our excellent safety record, keep that work life balance, and provide excellent, cost-effective services for all our clients, big or small. This is a newly created role for the company as we continue to grow and expand we need additional support for our operations. Objectives of this role Devise fleet management strategies for the company, and ensure its timely execution Ensure efficiency and cost-effectiveness of the fleet management system in place, and make changes to improve the same Use KPIs for the supply-chain network and ensure that the return on investment is maximized Monitor and update all kinds of records of fleet tracking systems Adhere to national, regional and company-wide rules and regulations while performing fleet management services Oversee the repairs and maintenance of the vehicles by devising a sound vehicle management system Responsibilities: Manage the A-Z of the logistics for the fleet, from GPS tracking for fleet trucks to fleet administration and servicing of the carriers or vehicles. Conduct periodic surveys and inspections of the vehicles and ensure that they are up to par to maximize productivity. Monitor the compliance, quality control and assurance standards for all areas of fleet management. Maintain proper documentation and records for all the areas of fleet activities. Oversee and schedule vehicle inspection, maintenance, and servicing to minimize downtime. Procure vehicles, whether through lease, purchase, or other means, according to company needs. Ensure lease compliance requirements are being met, including but not limited to, IFTA reporting. Regularly review fleet leasing invoices to ensure accuracy. Collaborate with management personnel in various locations to ensure fleet availability is optimal to meet customer needs. Maintain fleet insurance coverage by adding and removing vehicles as necessary Oversee and manage the ELD software from initial vehicle installation to ensuring driver HOS and DVIR compliance. Provide regular reporting to management through use of the ELD software. Required skills and qualifications: Prior experience working as a fleet manager, logistics manager or in a similar job role involving asset management. Knowledge of fleet servicing, fleet scheduling, and fleet analysis. Compile and submit IFTA data / due fuel/distance reports Commercial Auto Claims management experience Experience reviewing CSA/SMS profile and DATAQ submissions In-depth knowledge of the transportation industry and its current trends. Proficiency in using computerized fleet management software/tools. Outstanding analytical, decision-making and leadership skills. Microsoft Office / Excel is a must. Excellent written and verbal communication. Preferred skills and qualifications: BS Degree in logistics, supply-chain management, or a similar discipline. Expertise in budgeting and cost control Knowledge of commercial vehicle leasing obligations and expectations Solid customer service skills Job Type: Full-time

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Your role. Your work will include, but notbe limited to: High level of demonstrated technical proficiency to review and develop lesser experienced staff in the areas of client engagement management and applied technical knowledge in individual, trust, partnership, corporate, federal, state, and local tax returns, estimated payments and extensions, and federal and state tax audits Determine appropriate tax objectives, scope and methodology and actively participate in decision making with client's management to understand the broader impact of current decisions and possible solutions Effectively leverage available technology and other resources to maximize technical application to project, and holds the engagement team to the same standard Serve as the primary engagement manager with economic responsibilities for billing, realization, and collections Develop and execute a practice development plan which includes networking, new client development and client expansion activities Stay abreast on thelatest developments tax trends and legislation, along with any Firm standards and policies The qualifications: 5+ years of recent, related tax experience in public accounting; specializing with clientsin the manufacturing and distribution industries Bachelor's Degree in Accounting required CPA or Bar License required Prior experience working with multi-state, internationally active middle-market clients is helpful Demonstrated experience in engagement management, e.g. project planning, managing and developing staff, technical tax execution, review and billing Japanese language skills required- verbal and written What makes us different? On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time. The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL, OH, and MA. Please review theposition description for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market-based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent. Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation. The compensation range for this role in CO, IL, OH, and MA is: $100,000-$145,000

Join Amrize as a Rail Services Manager and help construct whats next. If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North America - we want to hear from you! ABOUT THE ROLE Manage all aspects related to the movement of cement by rail. Help manage all contracts with railroads, as well as manage a fleet of approximately 3,800 rail cars. Ensure product is delivered on time, at the lowest cost possible, and free of exceptions. Manage service providers to Amrize standards. WHAT YOU'LL ACCOMPLISH Assist negotiations all inbound/outbound rail freight contracts Assist negotiating leases, agreements and manage rail car fleet of ~ 3,800 cars (including maintenance) Manage service providers performance to Amrize standards Issue and manage monthly key performance indicators (KPI's) Be part of a team of professionals handling all aspects of rail transportation/tactical planning Ensure timely supply of rail cars and low cost utilization of rail fleet... assist with strategic planning Assist with rail transportation budgets, forecasts, etc. Other duties as assigned. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. WHAT WE'RE LOOKING FOR Education: Bachelor's degree or 3 years of equivalent experience Required Work Experience: 3-5 years of rail experience (Preferred), 3-5 years logistics/supply chain experience Required Technical Skills: Basic Computer Knowledge excel power point; SAP or other ERS systems experience a plus Additional Requirements: Able to interact with all levels of the organization Excellent verbal and written communication skills Excellent analytical and spreadsheet skills Excellent financial and business acumen Excellent negotiation skills Good interpersonal skills Good project management skills Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test. WHAT WE OFFER Competitive salary Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Employee Stock Purchase Plan Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day BUILDING INCLUSIVE WORKSPACES At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition! Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

A major grocery retailer is seeking an experienced Store Director in Westland, Michigan, to oversee store operations and lead a team to deliver exemplary customer service. Ideal candidates will bring a strong retail leadership background with at least 5 years in the industry, including experience managing teams. The position offers a competitive benefits package including weekly pay, paid education assistance, and opportunities for career development. Join a longstanding company committed to serving communities effectively. #J-18808-Ljbffr

M&K Truck Centers is an award-winning commercial vehicle dealer group with over 30 years of industry experience. We are proud to have received numerous accolades, including the 2019 Dealer of the Year for Volvo Trucks in North America and the 2019 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service. Role Overview: As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations. Expectations and Responsibilities: Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience. Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback. Operational Excellence: Take ownership of your service center's performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations. Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company. Essential Qualifications: Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports. Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs. Bachelor's degree or equivalent professional experience. Strong leadership and team collaboration skills. Must have at least 3 years of management experience Background in Sales is a plus. Ability to manage high-pressure situations with exceptional prioritization and time management Strategic and proactive mindset, with a focus on equipping your team for success Self-aware, flexible, and open-minded approach Analytical thinking combined with hands-on problem-solving abilities Advocacy for both customers and team members What We Offer: Competitive Wages: We offer aggressive pay rates to attract top talent. Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role. Training & Development: Opportunities to enhance your skills in a supportive environment. Safe Working Conditions: Work in compliance with DOT and governmental regulations. Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay Life Insurance 401K with matching funds Health insurance AFLAC Employee discounts Tuition Reimbursement You will join an experienced, hard-working team that values communication and strong teamwork abilities Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAAs) and the development and implementation of a plan of care. Evaluates guests responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed Qualifications Current state registered nurse (RN) Current CPR certification and additional certification in a nursing specialty desired Management or supervisor experience in long-term care or geriatric nursing preferred About Ciena Healthcare Ciena Healthcare is Michigans largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123

A Selling General Manager in this role, is responsible for opening a new market location in Detroit, and for hiring a team and growing the business. EXPERIENCE WITH HOME MEDICAL EQUIPMENT, A MUST. Manage and grow a local market with expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility, safety, and independence in the home. As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs. Sales & Marketing Expectations: • Achieve sales goals for number of appointments, conversation rate and total sales revenue. • Timely completion of estimates and contracts with a clear product solution and scope of work. • With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products. Operations Responsibilities: • Review each sale and project to confirm quality standards of product, installation and customer satisfaction. • Local vendor management - find and develop relationships with local and regional subcontractors/vendors as needed. • Point of Escalation - respond to and resolve escalated situations with customers, systems, and processes. • Maintain accurate and adequate inventory for all stocked equipment. • Manage fleet/vehicle maintenance, repairs and cleanliness. • Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests. Leadership Responsibilities: • Lead by example with ride-alongs, mentoring, and developing an understanding of each role (marketing, sales, production). • Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations. • Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met. • Scale and grow your local market. • Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies. Required Industry Experience, Skills, and Travel • Residential Durable Medical Equipment (DME) industry experience required (B2C). • Proven experience as a successful Sales producer and manager. • Excellent spoken and written communication skills, presentation skills, and project management skills. • Strong interpersonal skills and the ability to lead and develop a team. • Excellent leadership and decision-making skills. • Financial acumen including understanding of a budget. • Excellent problem-solving skills. • Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams. • Travel up to 10% as needed. Total Rewards: • Base salary plus incentive = total compensation of $120,000. • Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance. • Paid time off includes paid holidays and three weeks of PTO. • Training includes virtual and in-person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization.

Fourgrounds General Manager - Fourgrounds Coffee Studio (Plymouth, MI) About Fourgrounds: Fourgrounds is a new coffee shop and creative media hub in downtown Plymouth, MI-where craft coffee meets local storytelling. As we prepare for launch, we're hiring a General Manager to lead our team, own operations, and build a best-in-class guest experience. This is a ground-floor opportunity to grow with a unique hybrid concept. Position Overview: The General Manager is responsible for all aspects of store operations, from guest service and staff development to inventory management and financial performance. You'll lead a team of baristas and front-of-house staff, while managing costs, enforcing standards, and creating an outstanding environment for customers and employees alike. Job Responsibilities - Front of House: Hire, onboard, train, schedule, and coach a high-performing team Motivate employees to deliver excellent service Provide feedback, coaching, and development to team members Enforce store policies and foster a positive, productive workplace Maintain a clean, welcoming, and well-organized space Address guest concerns promptly and professionally Back of House & Operations: Oversee all store operations and report to ownership/corporate staff Manage P&L, meet sales targets, and control labor and operating costs Maintain accurate par levels, ordering guides, and prep sheets Ensure consistency in food and beverage quality, following recipes and procedures Keep inventory and retail coolers organized, stocked, and visually appealing Maintain high standards for cleanliness, organization, and health code compliance Oversee sanitation of workstations, tools, and storage areas Ensure compliance with food safety, health codes, and cash handling policies Reconcile cash deposits with POS system daily Coordinate event strategy with WDIV events team/coordinator Administrative & Strategic Duties: Create, manage, and adjust team schedules; approve shift changes and fill-in for absences Provide insights and feedback to ownership; help manage workplace change(s) Manage employee relations by addressing conflict resolution, performance challenges, and fostering positive interpersonal dynamics. Represent and promote the Fourgrounds brand in the community Support cross-functional collaboration with the in-house media studio Coordinate store operations with local programming staff and daily broadcast of station lifestyle show Report performance to ownership and help implement operational improvements Key Qualifications: 3+ years of experience managing a café or restaurant preferred Strong understanding of café operations, food safety, and customer service Skilled in balancing supply and demand, ordering, and inventory Ability to manage multiple priorities in a fast-paced environment Strong interpersonal, organizational and problem-solving skills Familiarity with coffee equipment, drinks, and café operations is a plus Effective leader with experience coaching and mentoring teams professionally Proficiency in POS systems and basic financial reporting Skill in maintaining detailed communication and organization in restaurant industry Positive and enthusiastic attitude Experienced in managing budgets, costs, and business metrics (sales, labor, profitability, etc.). ServSafe or food safety certification (or willingness to obtain) Ability to work full-time including early mornings, evenings, weekends and holidays. Location & Schedule: Location: Downtown Plymouth, MI Schedule: Full-time (Includes mornings, evenings, weekends, and holidays) No Phone Calls Please Fourgrounds Coffee is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, Fourgrounds Coffee will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

General Manager - U.S. Division (Global Manufacturing Group) Our client, a global manufacturing organization with a profitable and growing U.S. division, is seeking a General Manager to lead the business with full P&L ownership. With strong operations leadership already in place, this role is centered on commercial performance, customer engagement, and strategic growth. Key Responsibilities: Lead U.S. strategy and financial performance, including P&L, budgeting, forecasting, and investment planning Drive the commercial agenda: sales strategy, key account growth, pipeline development, and pricing Expand new business while deepening senior-level customer relationships, particularly in automotive and adjacent markets Ensure alignment of commercial goals with operational capabilities in partnership with the Head of Operations Build and develop a high-performing leadership team; promote a culture of accountability and continuous improvement Serve as the senior representative with customers, suppliers, and global leadership, ensuring alignment with group strategy Qualifications: Bachelor's degree required; MBA preferred 10+ years of progressive leadership experience in manufacturing Demonstrated success in sales leadership, business development, and key account management Automotive Tier I or Tier II experience preferred; global or matrixed exposure a plus Strong strategic thinking, commercial acumen, and leadership presence If you are interested in exploring this further, please apply to this posting.

We are looking for an experienced Operations Manager, based in Detroit, to plan, direct and coordinate the operations at the facility. This role is for second shift which is 3 PM to 11PM; Monday through Friday .You will be responsible for improving performance, productivity, and efficiency through the implementation of effective methods and strategies. It's an exciting time to join the syncreon team! About the Role How you will contribute * Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer. * Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases. * Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements. * Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed * Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model. * Other duties as assigned. Your Key Qualifications * Bachelor's degree in business, engineering, or related field preferred. * Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry. * Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. * Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Job Segment: Logistics, Supply Chain Manager, Operations Manager, Supply Chain, Facilities, Operations

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities. Job Purpose Dana is seeking a highly analytical and forward-thinking Senior Manager - Operations Analysis to lead financial planning and performance analysis for manufacturing operations. This role will focus on uncovering the key drivers of manufacturing performance across plants and operations, supporting strategic business cases, and driving modernization of FP&A through automation, advanced analytics, and deep business driver analysis. The ideal candidate will be a strong business partner to operations leadership and a catalyst for data-driven decision-making. Job Duties and Responsibilities Manufacturing Performance Analysis * Lead financial analysis of manufacturing operations across multiple plants and business units. * Identify and evaluate key performance drivers, including throughput, labor efficiency, material usage, scrap, downtime, and overhead absorption. * Partner with plant controllers and operations teams to assess cost structures and recommend improvements. Business Case Development & Strategic Projects * Develop and evaluate financial models for capital investments, footprint optimization, and operational initiatives. * Support cross-functional teams with financial insights for special projects, including MFO (Manufacturing Footprint Optimization), restructuring, and strategic sourcing. * Provide scenario analysis and ROI assessments to guide executive decision-making. FP&A Modernization & Analytics * Drive transformation of FP&A processes through automation, lean principles, and advanced analytics. * Implement tools and methodologies to improve forecast accuracy, reporting speed, and insight generation. * Leverage technologies such as Power BI, Python, R, and AI/ML platforms to enhance data visualization and predictive capabilities. Planning & Forecasting * Support the development of monthly forecasts, annual operating plans, and long-range strategic plans for manufacturing operations. * Ensure alignment between plant-level forecasts and corporate financial targets. * Deliver timely and accurate reporting with actionable insights for operations leadership. * Support the monthly, quarterly, and annual consolidation and reporting as required. Qualifications QUALIFICATIONS Experience * Minimum of 10 years of progressive experience in FP&A or manufacturing finance, with a strong understanding of plant operations and cost accounting. * Experience supporting manufacturing leadership and driving operational performance through financial insights. Technical Skills * Proficiency in Power BI, SAP, Hyperion, and advanced Excel. * Experience with Python, R, or other analytics tools preferred. * Familiarity with automation, AI/ML, and digital finance transformation initiatives. Soft Skills * Strong analytical and problem-solving skills with high attention to detail. * Excellent communication and collaboration skills; able to influence across finance and operations. * Self-starter with a continuous improvement mindset and ability to manage multiple priorities. Education * Bachelor's degree in Finance, Accounting, Engineering, or related field required. * MBA or advanced degree preferred. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Unsolicited Resumes from Third-Party Recruiters Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity. Our Values * Value Others * Inspire Innovation * Grow Responsibly * Win Together

Alvarez & Marsal Private Equity Performance Improvement Director: Operations & Manufacturing (OPEN TO ALL U.S. LOCATIONS) Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M. The Team A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving the middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. Our professionals are aligned with a PEPI service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues. We bring a structured and disciplined approach to create and capture value. We provide private equity clients with a broad continuum of knowledge and tools for cost improvements, transformations, mergers, acquisitions, and carve-outs. A&M's Operations professionals assist our clients in analyzing manufacturing operations, supply chain and distribution channels, procurement, SG&A operations, and sales force effectiveness for potential value creation opportunities and help drive them during our client's ownership. From our thorough fact-based analysis, we assess the state of operations, identify key risks to investment and quantify potential EBITDA improvement plans for the buyer and seller. The PEPI Operations group is a growing business targeting high growth in the next two to four years. We offer excellent opportunities for career advancement and leadership skills. The leadership team is focused on providing development opportunities, training, and exposure to international business assignments. How You Will Contribute We are seeking individuals that can lead and deliver large, complex client engagements, working closely with PE leadership to identify, design, and implement creative business solutions for their portfolio companies. Directors frequently lead the following types of engagements: * Gain a comprehensive understanding of a target's manufacturing and distribution operations-- organization design, production capacity, efficiency, quality, planning, warehousing and team capability * Evaluate the maintainability and operability of production facilities * Review current and historical data to understand efficiency & capacity, including equipment conditions, maintenance logs, spare parts and detailed production numbers * Provide shop floor insights by talking with employees and customers and reviewing all available data * Identify potential cost improvement opportunities through lean improvements, outsourcing or consolidation of facilities * Develop transformation plans to drive proposed changes and identify key risks and mitigation strategies * Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Qualifications: * 10-15 plus years of combined professional industry and consulting experience, with a minimum of 4 years specializing in manufacturing and/or distribution functions * Previous advisory experience from a top-tier strategy firm, leading specialist, niche advisory firm, or Big-4 consultancy REQUIRED * Experience working for or with private equity sponsors and portfolio companies. Deep functional expertise in one of more of the following areas: * Supply Chain Operations * Manufacturing Operations, SI&OP * Footprint optimization, plant consolidation and product line transfer * Manufacturing strategy, CapEx planning, Manufacturing 4.0/IIoT * Lean, Six Sigma, TOC and Value Engineering * Demonstrated track record working with C-suite executives as well as private equity deal and operating partners * Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis * Specific experience designing and leading the execution of internally-focused and externally-focused change/communications strategy. * Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis * Previous strategy and change management experience. * MBA a plus Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. The salary range is $150,000--$225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them. Full-time Positions and Part-time Positions Over 30 hours Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k)-retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs. A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-JB1 Inclusive Diversity A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Establishes, implements, and communicates the strategic direction of the organization's operations division. Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems. Collaborates with other divisions and departments to carry out the organization's goals and objectives. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision. Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution. Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects. Establishes and administers the department's budget. Presents periodic performance reports and metrics to the chief executive officer and other leadership. Maintains knowledge of emerging technologies and trends in operations management. Identifies training needs and ensures proper training is developed and provided. Performs other related duties as assigned.

Title: Vice President, Revenue Operations Reports To: Chief Transformation Office and Head of Revenue Operations About the Role J.D. Power is at a pivotal stage: we are building a unified Revenue Operations (RevOps) capability to integrate our systems, optimize our go-to-market execution, and lay a scalable foundation for our next phase of growth. We are seeking an experienced, strategic, and hands-on Vice President of Revenue Operations to lead this critical build-out. This role requires an architect who can define the vision, execute the implementation, and drive the cultural adoption of a best-in-class RevOps function. This role reports directly to the Chief Transformation Office and Head of Revenue Operations, making you a central figure in both operational execution and the company's large-scale transformation strategy. The ideal candidate for this role is … You are a strategic revenue operations leader who combines deep sales systems expertise with financial acumen and transformation leadership. You've scaled RevOps functions in high-growth environments and understand how to architect technology stacks that enable revenue acceleration. You bring proven experience with modern revenue technology (Salesforce, CPQ, SPM, quote-to-cash platforms) and know how to optimize the entire lead-to-cash process for efficiency and growth. You excel at translating business strategy into operational execution, leveraging both analytical rigor and systems thinking to drive performance. You can influence across functions without direct authority, partnering effectively with Sales, Finance, Product, and Technology leaders to break down silos and create integrated processes. You're energized by building high-performing teams of RevOps experts, from deal desk to systems administrators to data analysts, empowering them to drive detailed technical work while you focus on business outcomes, financial impact, and strategic alignment. You thrive in complexity, seeing opportunity where others see fragmentation, and have a track record of unifying disparate systems and processes to create scalable revenue operations infrastructure that supports ambitious growth goals. What You'll Be Doing in the Role 1. Leadership, Team Management, and Functional Integration Executive Ownership of RevOps Functions: You will lead and integrate a diverse team of functional leaders across the following areas: Systems, Data & Support Revenue Insights Sales & Client Operations (including Deal Desk) Marketing Operations Enablement GTM Strategy Partnership: Serve as a key strategic partner to Product, Finance, and P&L leaders in shaping and executing go-to-market strategy. Translate market opportunities and product roadmaps into operational capabilities, ensuring RevOps infrastructure, processes, and analytics enable effective market segmentation, pricing strategies, channel optimization, and revenue growth across all business lines. Team Building and Mentorship: Recruit, train, and mentor a high-performing RevOps leadership team, defining the structure, charter, and career paths as we build this capability. Strategic Integration & Transformation: Serve as the RevOps leader for enterprise-wide integration efforts, ensuring all new systems and processes align with the strategic mandate set by the Chief Transformation Officer, Chief Operating Officer, and Chief Financial Officer. 2. Operational Execution and Quote-to-Cash Excellence Quote-to-Cash (QTC) Process Ownership: Drive the design, implementation, and governance of a lean, high-quality, and standardized Quote-to-Cash process that efficiently supports our complex, mixed revenue model (recurring, reoccurring, and one-time). CPQ and Pricing Infrastructure: Partner closely with Pricing to establish and maintain CPQ systems that embed the right pricing standards, approval workflows, and business rules into the technology. Ensure pricing logic, discount guardrails, and product configuration standards flow seamlessly through the quote-to-cash value chain, enabling sales velocity while protecting margin and maintaining pricing discipline. Compensation and Process Management: Own the end-to-end execution of sales and client management functions, specifically: Deliver and manage all commission plans globally, ensuring accuracy, timeliness, and alignment with corporate strategy. Govern and enforce sales processes across the organization to drive consistency and predictability. Oversee Deal Desk operations, ensuring optimal deal structuring, profitability, and adherence to policy. Sales & Client Operations: Partner with Sales and CS leadership to define, deploy, and manage consistent sales and customer success processes, methodologies, and training via the Enablement function. 3. Systems, Data, and Strategic Insights Systems Architecture and Modernization: Architect and execute a comprehensive strategy to integrate disparate revenue systems into a unified, scalable RevOps infrastructure, with Salesforce as the primary CRM. Drive the RevTech roadmap for the Corporate IT team. Data Foundation & Governance: Oversee the implementation of a data lake and Master Data Management (MDM) strategy for customer and product records, ensuring the Systems, Data & Support team establishes a single source of truth that drives critical business intelligence and supports Finance's reporting. Partner closely with Corporate IT and Data organizations to ensure support of RevOps/GTM use cases. Revenue Insights: Direct the Revenue Insights function to establish a rigorous framework for revenue reporting, delivering accurate forecasting, pipeline health analysis, and actionable insights to executive leadership. Finance Alignment: Ensure the RevOps foundation and data structure robustly supports the Finance team's requirements for accurate revenue recognition, auditing, and financial reporting. Qualifications/Experience & Education 10+ years of progressive experience in Revenue Operations, Business Operations, or Sales Operations, with 5+ years in a senior leadership role overseeing multiple sub-functions (e.g., Systems, Data, Deal Desk). Deep experience guiding and building a Revenue Operations function previously, including setting its charter and organizational structure. Expert-level proficiency with Salesforce, with a proven track record of large-scale implementation and multi-instance consolidation. Experience in systems integration and consolidating disparate systems following M&A activity. Proven experience owning and optimizing the full Quote-to-Cash process in a B2B environment. Direct experience overseeing or leading the delivery of complex sales compensation plans. Demonstrated experience reporting to or collaborating closely with C-level executives (COO, CTrO, CFO) on corporate-wide transformation and data governance initiatives Why Join J.D. Power? Lead Critical Transformation: Drive the consolidation and modernization of revenue operations infrastructure across a global enterprise following 11+ acquisitions. Build World-Class Capability: Create a unified revenue operations function from the ground up with the resources and executive support to do it right. Strategic Impact: Shape how J.D. Power goes to market, serves customers, and drives revenue growth across vertical businesses. Executive Visibility: Direct reporting relationship to Chief Transformation Officer with regular exposure to C-suite discussions. Solve Complex Challenges: Navigate the complexity of post-acquisition integration, multi-CRM consolidation, and enterprise-wide process standardization. Develop Exceptional Talent: Build and mentor a high-performing team across five key pillars of revenue operations excellence. Work Environment Remote-first with flexibility to travel as needed for key stakeholder meetings and team development US time zones required with regular collaboration across global locations Senior executive-level role with high visibility and strategic influence Fast-paced, dynamic environment with significant growth and advancement opportunities The Way We Work: Leader Led Remote First Foster Flexibility Reward Performance Time Off Matters Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to **********************. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Physical Security Intelligence and Protection Operations Manager, Sr is a senior leadership role responsible for overseeing Old National Bank's (ONB) protection program and threat intelligence operations. This role ensures the safety of key personnel through proactive intelligence gathering, strategic planning, and operational execution. It also leads the management of the Security Operations Center (SOC), integrating intelligence, and physical security incident response across the enterprise. Salary Range The annual salary range for this position is $81,700 - $165,100. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location. Key Accountabilities Lead the design, implementation, and continuous improvement of ONB's protection program. Oversee the SOC to include threat intelligence; alarm monitoring and response; and incident triage. Manage threat intelligence workflows, including data collection, analysis, and information dissemination. Collaborate with internal and external partners to facilitate seamless SOC and protection program operations. Supervise protection program and SOC team members. Develop and execute protection strategies. Key Competencies for Position Strategy in Action: Anticipates risks and develops plans to manage risks. Develops and communicates a clear vision for threat intelligence and protection programs. Makes Decisions and Solves Problems: Uses effective approaches for selecting a course of action or developing appropriate solutions resulting in sound decisions. Makes effective decisions under pressure by using a blend of analysis and experience based judgment. Compelling Communication: Shares intelligence and protection plans clearly, and actively listens to concerns. Delights Clients: Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs and mitigate risk. Ensures stakeholders receive responsive and effective services. Promotes Change:Communicates what needs to change, why, and the impact while striving for a continuous proactive posture. Develops Talent: Cultivates team capabilities by identifying issues and continuously providing coaching, mentoring, and feedback. Personifies ONB Culture:Consistently demonstrates ONB's culture and values in daily interactions while contributing to a culture of security and trust. Qualifications and Education Requirements Bachelor's degree in Criminal Justice, Intelligence Studies, Security Management, or related field. 10+ years of experience in protection programs, intelligence operations, or law enforcement. Strong analytical, communication, and stakeholder engagement skills. Proven leadership in managing protection teams and intelligence programs, to include threat monitoring technologies. Strong situational awareness and decision-making under pressure. Ability to maintain confidentiality and professionalism in sensitive environments. Willingness to travel and work flexible hours, including evenings and weekends as needed. Keen understanding of physical security regulations (e.g. Bank Security Act) Hold the Certified Protection Professional (CPP) and/or Physical Security Professional (PSP) certifications. Key Measures of Success/Key Deliverables Timely and effective threat intelligence analysis and communication. Stakeholder satisfaction and trust in protective services. Operational readiness and responsiveness to incidents and emerging threats. Successful examinations and audits. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

COMPENSATION $90,000 - $110,000 (Based on Professional Experience) The Manager, Service Support & Operations leads MDT's Service Support Center (Tier I) and Service Operations teams, providing day-to-day leadership and operational oversight across core IT Service Management (ITSM) disciplines. This role oversees 24×7 client coverage (internal and external), ensuring timely response, resolution, and communication for incidents and requests, while proactively monitoring services and driving continuous improvement through metrics and governance. The manager is accountable for Incident, Problem, Request, Knowledge, Service Level, Release & Deployment, and Monitoring/Observability IT Service management practices, and coordinates infrastructure patching and release activities with MDT and client stakeholders. This position is the operational engine behind MDT's strategic drivers, stabilizing operations, improving customer experience, and elevating service reliability and quality. DUTIES & RESPONSIBILITIES Structure and lead day-to-day operations for two functions at MDT: Service Support Center (Tier I) and Service Operations (24x7 Operations Support). Develop hiring plans, coach staff, conduct 1 on 1s with staff Plan and coordinate 24x7 coverage to support operational schedules, on-call rotations, and patching coordination with the release calendar. Manage team capacity, workload to meet SLA times and MDT Service Level Objectives. Build a service-centric culture focusing on humanizing IT experience and support. Develop and support a Major Incident Response plan to designate Major Incident Managers, to coordinate collaborative calls, and coordinate incident response. Enforce triage and escalation playbooks to resolve incidents quickly and restore service. Maintain on-call readiness and after-hours leadership coverage for escalation paths. Run postmortem calls, and lessons learned conversations to document outage root cause. Identify and track post-incident solutions and track corrective actions and remedies to avoid repeat issues in the enterprise. Identify focus areas to reduce incident frequency and work with Tier II stakeholders to eliminate issues and identify operational changes to increase system availability. Conduct monthly incident review calls to identify root cause issues, seek problem management strategies to identify outage causes and reduce MTTR/MTTA for incidents. = Define SLAs for team adherence to meeting service objectives for MDT. Update IT Service Management operational policies, and workflows to keep processes current and auditable. Practice and preach good knowledge Management hygiene practices to keep Knowledgebase up to date and relevant for internal use. Ensure proper ticket categorization, SLA levels, proper use of notes (internal and external notes) in Zendesk to ensure proper routing and communication. Implement and operate a Knowledge-Center Service/Support program to create, maintain, and reuse knowledge in the Service desk. Run continuous improvement discussions (Operational Plan Review, Trend Analysis, Problem/Incident Management Post-Mortems) to develop team responses and keep information current. Work with technical/analytics teams to create dashboards and tune monitoring alerts to track meaningful, and actionable responses. Orchestrate incident/major incident triage, escalation, and ensure proper parties are involved to resolve issues where possible. Explore automated remediation for common/known issues where possible. Maintain runbooks/operations plans for responses to service level indicators and assist technical teams in tuning out alert noise/false positive alerts. Own/Accountable for the change/release calendar at MDT including infrastructure maintenance windows, and holiday freeze windows. Conduct patch/release compliance reviews, including ensuring that technical teams are patching OS systems appropriately. Measure change success rate, and unplanned impact from change/maintenance windows. Publish customer-facing maintenance updates and internal coordination updates. Create and manage reports on Mean Time To Acknowledgement(MTTA), Mean Time To Repair (MTTR), SLA Attainment, CSAT, ticket hygiene, and alert notifications. Produce monthly Executive Summaries with trends and actions relating to Incident, Problem, and KPIs associated with tracking Service Level Objectives. Track financial impact of ticket cost, utilization, and efficiency for staffing workloads. Align Service Operations and Support Objectives to MDT's key drivers. Partner with Enterprise Architecture, Infrastructure & Engineering, Client Solutions, Platform Solutions, Security, and Compliance to meet expectations of Service Objectives and operations. Manage SLAs and Escalations, e.g. paging, monitoring, communication, for vendors and internal teams. Provide insight to Director of Service Operations to develop a roadmap for tooling and growth in Service Operations and Support. Standardize communications for incidents, requests, problems, and maintenance. Focuses on continually staying informed of industry changes, and trends in ITSM. Ensure that all area activities are conducted safely. Oversees special projects as requested. Ensures that all office areas are clean, secure, and well maintained. Promotes goodwill and conveys a positive image of the company. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's degree or equivalent combined experience in Information Systems, Computer Science, Engineering, or related field. ITIL 4 Foundation or similar certification/experience required. Advanced ITIL Certifications preferred. Three or more (3+) years of experience in IT Service Management practices specifically Incident, Problem, Change, Request, Release & Deployment, Knowledge (KCS), Service Level, and Service Catalogue Management. Three or more (3+) years of experience managing teams in a fast paced, service desk environment. Two or more years of experience supporting 24x7 monitoring and response teams. Experience with Incident response, particularly Major Incident Management Response and Problem Management. Experience managing release lifecycles, and publishing with change management lifecycle and release management. Experience working with community Financial Institutions or FinTech support community financial institutions preferred. Experience with tooling Service Management tooling specifically for ITSM (Zendesk), Paging (iPlum/Incident.IO/XMatters), monitoring/observability (Splunk/SolarWinds/Datadog), and communications (MS Teams, StatusPage) preferred. REQUIRED KNOWLEDGE IT Service Management experience including Asset, Configuration (CMDB), Incident, Request, Problem, Service Level, Service Catalogue, Change, Release and Deployment, Knowledge Management activities. Service Desk & 24x7 operations workflows: system performance monitoring, alert tuning, runbook creation/maintenance, on-call coordination, MTTR/Availability, incident management response. Continuous Improvement practices and automation (ITIL, Agile, or Lean Sigma Six practices) WORKING CONDITIONS Special Occasional overnight travel for training, conferences, and to client sites required. On-call responsibilities, available 24/7 via phone or pager. No hazardous or significantly unpleasant conditions (such as in a typical office). Additional hours, including Saturday/Sunday support, as required. Long duration of computer workstation usage. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.