Senior teller vs bank representative

The differences between senior tellers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior teller has an average salary of $45,334, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a senior teller include team support, excellent client and quality customer service. The most important skills for a bank representative are bank products, customer service, and bank policies.

Senior teller vs bank representative overview

	Senior Teller	Bank Representative
Yearly salary	$45,334	$34,417
Hourly rate	$21.80	$16.55
Growth rate	-12%	-12%
Number of jobs	8,846	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 53%
Average age	39	39
Years of experience	-	-

What does a senior teller do?

A senior teller oversees banking operations, mainly focusing on the performance of tellers. Aside from designating tasks, they are also responsible for maintaining ATMs and cash drawers, providing vault access, and coordinating with other bank officials. A senior teller must address and investigate any discrepancies or concerns, resolving them in a timely and professional manner. Furthermore, as a senior on the team, they must lead junior tellers into being an efficient part of the workforce, all while implementing its policies and regulations.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Senior teller vs bank representative salary

Senior tellers and bank representatives have different pay scales, as shown below.

	Senior Teller	Bank Representative
Average salary	$45,334	$34,417
Salary range	Between $23,000 And $87,000	Between $28,000 And $41,000
Highest paying City	Arlington, VA	Albany, NY
Highest paying state	New Jersey	New York
Best paying company	Northern Trust	Advancial Federal Credit Union
Best paying industry	Finance	Finance

Differences between senior teller and bank representative education

There are a few differences between a senior teller and a bank representative in terms of educational background:

	Senior Teller	Bank Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Senior teller vs bank representative demographics

Here are the differences between senior tellers' and bank representatives' demographics:

	Senior Teller	Bank Representative
Average age	39	39
Gender ratio	Male, 21.2% Female, 78.8%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.1% Unknown, 3.4% Hispanic or Latino, 23.2% Asian, 7.0% White, 56.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between senior teller and bank representative duties and responsibilities

Senior teller example responsibilities.

Achieve quarterly sale goals through upselling and referrals to financial specialist.
Uncover additional cross-sell opportunities with current clients
Handle additional teller responsibilities including ATM balancing and coin machine operations.
Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel.
Reconcile daily accounts to balance ATM transactions, including preparing and analyzing relevant reports.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.

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Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

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Senior teller vs bank representative skills

Common senior teller skills

Team Support, 9%
Excellent Client, 8%
Quality Customer Service, 8%
Loan Payments, 7%
ATM, 6%
Cash Handling, 6%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Updated January 8, 2025

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