Server and certified trainer vs customer service and serving

Differences between server and certified trainer and customer service and serving duties and responsibilities

Server and certified trainer example responsibilities.

• Shape potential employees into becoming quality salespeople by increasing sales through upselling and providing excellent customer service.
• Train and execute all aspects of restaurant depending upon need, including cooking, bartending, etc.
• Task of serving guess needs and training the new hire at bartending if do not know how to.
• Train new employees in wine and food knowledge, use of POS computer systems, handling cash/reports, and guest service etiquette
• Develop variety of menu items catering to customers with food allergies and diet restrictions such as gluten free or vegetarian options.
• Collaborate POS operation-training sessions for new employees.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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