Service manager jobs in Addison, IL - 5,078 jobs

Commercial & Industrial Field Service Manager Company Overview: Culligan is a global leader in water treatment solutions, committed to providing innovative, high-quality products and services to meet the water needs of commercial and industrial customers. With a focus on sustainability, Culligan offers comprehensive water treatment solutions that help businesses improve efficiency, reduce costs, and ensure compliance with industry standards. Description: The Field Service Manager is a hands-on leader responsible for building, coaching, and motivating a high-performing team of Field Service Technicians to deliver exceptional customer experiences while meeting financial and operational goals. This involves technical expertise with strong leadership and business acumen to ensure that service operations run efficiently, customers remain satisfied, and the department achieves its budgeted performance. This is a player/coach role -the successful candidate will both lead and participate in field activities (system startups, troubleshooting, repairs, training). The position requires close collaboration with Commercial, Engineering, Operations, and Finance teams. Travel may reach up to 50% for short durations, including occasional international assignments. Responsibilities: Lead, mentor, and develop a team of Field Service Technicians/Engineers to achieve excellence in performance, professionalism, and customer service to commercial and industrial businesses. Drive accountability through goal setting, coaching, performance reviews, and training programs. Maintain an organized log of open service issues (email, phone, and field) to ensure timely resolution and proactive customer communication. Track and report KPI metrics on responsiveness, resolution time, and customer satisfaction. Ensure service reports are completed with accuracy, detail, and timeliness for every site visit. Oversee service trip quoting, billing, and cost allocation to ensure accuracy and profitability. Monitor and manage the department budget, including forecasting, cost control and revenue. Partner with the Commercial team to expand revenue streams through spare parts, proactive maintenance, and customer training programs. Develop and enforce service policies, safety procedures, and standard operating practices. Promote a culture of continuous improvement, focusing on process efficiency, cost reduction, and customer value enhancement. Provide direct (or phone/e-mail) technical support to clients and service technicians in the field for start-ups, troubleshooting and repairs. Maintain professional, courteous communication with customers-especially in high-pressure or urgent situations. Respond to emergency service calls, including after-hours or weekend support when necessary. Ensure adherence to all company and customer safety policies during field activities. Perform other projects and duties as assigned to support organizational goals. Requirements: Bachelor's degree in a technical discipline (Engineering preferred); equivalent technical and managerial experience may be considered. Minimum 5 years of management experience in a technically complex, B2B environment. Prior water treatment industry experience strongly preferred. Strong mechanical and electrical troubleshooting skills, with proven ability to diagnose and resolve equipment issues both on-site and remotely. Ability to read and interpret technical drawings, blueprints, electrical schematics, and P&IDs. Excellent communication, organization, and customer relationship management skills. Physical capability to lift up to 50 lbs unassisted and work in varying site conditions. Willingness to travel up to 50%, including international travel as required. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity, Resourcefulness, Customer Focus, Team Player, Adaptability, Commitment to Excellence Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.

Primary Function: Has overall responsibility for the strategic leadership and operational excellence of the service department. Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth. Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives. Primary Responsibilities: Strategic Service Leadership Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations. Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience. Establish and monitor service performance metrics, driving accountability and operational excellence. Service Operations Management Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution. Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness. Ensures compliance with warranty policies, service agreements, and industry regulations. Customer Experience & Satisfaction Champions a customer-centric approach across all service functions. Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality. Serves as a senior escalation point for complex service issues and high-value customer relationships. Secondary Responsibilities: Process & Infrastructure Development Designs and implements scalable service processes, workflows, and systems to support growth and efficiency. Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs. Leads digital transformation efforts within the service department, including CRM and service management platforms. Team Development & Leadership Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities. Conducts performance evaluations, succession planning, and professional development initiatives. Reporting & Analytics Delivers executive-level reporting on service performance, customer satisfaction, and operational trends. Uses data-driven insights to inform strategic decisions and continuous improvement efforts. Cross-Functional Collaboration Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration. Represents the service function in leadership meetings and strategic planning sessions. Position Requirements: Education & Experience Bachelor's degree in Engineering, Business Administration, or related field desired. Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager. Proven experience managing technical service teams and developing service infrastructure. Skills & Competencies Strategic thinker with strong operational execution capabilities. Exceptional leadership, communication, and interpersonal skills. Proficiency in CRM, ERP, and service management platforms. Strong analytical skills and ability to interpret complex data sets. Deep understanding of machinery, industrial equipment, or technical service environments. Other Requirements Ability to travel to customer sites, manufacturing facilities, and industry events as needed. Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists. Demonstrated resilience and adaptability in navigating change and leading through uncertainty. HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Our client in the manufacturing industry is seeking a Customer Service Manager to lead the customer support function and serve as a key liaison between customers, production, sales, and shipping The Customer Service Manager will oversee day-to-day service operations, ensure exceptional customer experiences, and help strengthen internal communication to support on-time delivery, product quality, and customer satisfaction. Key Responsibilities Manage and lead a small customer service team, including hiring, coaching, training, and performance development. Serve as the primary escalation point for customer issues, ensuring timely and effective resolution. Develop and implement customer service standards, metrics, and best practices tailored to a manufacturing environment. Oversee order entry, changes, cancellations, and status updates to ensure accuracy and timely processing. Partner with production scheduling, purchasing, and shipping to resolve order delays, inventory issues, or lead-time challenges. Monitor open orders, backlogs, and fulfillment performance to ensure transparency and customer alignment. Build strong relationships with customers through proactive communication, responsiveness, and problem-solving. Provide product information, pricing support, and technical guidance as needed in collaboration with engineering and sales. Maintain clear documentation of customer interactions, service issues, and resolutions. Identify service gaps and opportunities to improve processes, tools, and communication across departments. Implement systems or workflows to strengthen accuracy in order handling, customer follow-up, and internal coordination. Partner with leadership to support continuous improvement initiatives, potentially including ERP enhancements or customer portals. Qualifications 5-10+ years of customer service experience, ideally within a manufacturing, distribution, or industrial environment. Prior experience supervising or managing customer service teams. Strong understanding of order management, production workflows, and supply chain. Bachelors Degree preferred

The Organisation Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team. Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland. What is the purpose of this role? This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America. The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America. This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry Service Manager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders. The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers. Reporting Structure This role reports to the President of North America, Combilift. Responsibilities Manage the field service personnel who perform Aftersales support including on-site installation, and technical support. Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning. Address customer enquiries, resolve issues and obtain customer feedback proactively. Demonstrate outstanding customer service through high quality support and integrity at the work environment. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations. Oversee the scheduling and training of field service representatives to meet objectives. Assist in interviewing and hiring new professionals. Proven track record in the material handling Industry. Typically requires 3+ years of managerial experience.

On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company near Elk Grove Village, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction. 7:30am-4:00pm Compensation: $80k-$100k + 0%-20% of the base salary based on performance 3 days in office 2 days WFH Medical, Dental, Vision, 401k 15 Days PTO Responsibilities: • Build and maintain strong relationships • Monitor and manage customer credit in collaboration • Supervise customs declarations and clearance processes • Lead and manage the assigned product team • Review sales contracts and purchase orders • Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork. • Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms. • Identify and recommend improvements to operational procedures Requirements: • Must have manufacturing experience •Proven experience in a supervisory role within customer service or related fields. • Exceptional communication and interpersonal skills • Ability to manage and prioritize multiple tasks while maintaining attention to detail. • Familiarity with preparing and reviewing contracts, invoices, and other trade-related documentation. • Proficiency in managing customer credit and payment follow-ups. • Experience in customs declaration and clearance processes. • Analytical skills to identify risks and implement solutions for process improvements.

Job Title: District Manager - Dealer Operations Payroll Status: Exempt/Salaried Reports to: Whole sale operations manager-west Purpose: To develop and implement sales strategies for assigned area that produces results and grows our portfolio of fuel customers. Works to set and achieve target performance standards; provides feedback and takes appropriate action to achieve sales results. Able to generate sales and builds sales and marketing infrastructure for the organization. Develops and builds lasting relationships with customers and prospects to develop future growth. Duties and Responsibilities: Develop and maintain marketing and account penetration plans to identify and monitor opportunities. Plans include, but are not limited to, assessment of current state of account, competition within the target, key decision-makers, overall fuel budget, issues/pain points within the target and within the customer's marketplace, current solutions, technologies and products, opportunities for new product and service offerings, and action plan to optimize spend potential throughout the assigned account. Acts as primary negotiator on behalf of True North in contract negotiations, renewal negotiations, terms and execution. Ability to evaluate all aspects of a customer's business to negotiate the best deal possible. Further develop existing relationships and establish new business relationships throughout current or target markets. Monitors competition by gathering current marketplace information on pricing, products, marketing, techniques, etc. Establishes new accounts by planning and organization of daily work schedule to call on existing or potential customers/prospects. Manage assigned dealer network in all aspects of the business including credit, delivery, software, hardware, sales, promotion, maintenance, capital and insurance. Develop annual goals and initiatives and report on progress. Ensure assigned dealers maintain required image standards; ensure expectations are met by visiting each location and performing MMP and White Glove inspections. Ability to problem solve when equipment, site, software needs repair or replacement. Ability to guide dealers in direction to maintain and /or purchase new equipment. Achieve weekly, monthly, quarterly and yearly new business goals. Prepare weekly/monthly/quarterly reports as required. Other duties as assigned. Qualifications and Requirements Bachelor's Degree in Marketing or related field preferred. Previous sales experience in the oil and energy industry. Previous point of sale experience required. Must be proficient in Microsoft Office software, word and excel. Demonstrated ability to work with/through others to achieve desired results. Excellent negotiation and communication skills. Must possess and maintain a valid driver's license and eligibility for coverage under the company's motor vehicle insurance policy. Must be highly motivated, have a strong sense of urgency, initiative and able to work independently with little supervision. Must be able to lift and move objects weighing up to 75 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, stooping, climbing and reaching throughout the course of the shift. Frequent use of hands and fingers to handle or feel and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. True North LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Starting Range: $100,000-$110,000 per year, depending on experience. Hybrid Schedule: 2 days in office required. /Essential Function Primary focus includes the management of all scheduled programs, from soliciting, reviewing and negotiating of all hotels, convention center and vendor contracts to the facilitation of meeting logistics. Provide direct leadership and guidance to the Meeting Services Department, and collaborates with the Education and Exhibits Departments, to plan and produce high-quality and cost-effective educational activities in accordance with ACCME, AMA, AdvaMed, and international guidelines where appropriate. Organizes, analyzes, and recommends locations for education and business meetings. Assist in creating strategic marketing plans, responsible for the overall logistical management of meetings, both educational and committee. Develops and manages activity budgets; provides financial reporting and performance tracking. Basic Functions and Responsibilities 1. Administer the solicitation and negotiation of all meeting-related contracts. Can delegate specific contracts to other team members to initiate. 2. Manage meeting logistics and RFPs for all meetings, educational or committee, including but not limited to hotel, convention center, and vendor contracts, meeting room assignment and set-up, food and beverage, audiovisual, signage, destination management, special events, board, faculty and staff travel, and registration. 3. Directly responsible for the overall Annual Meeting city selection, convention center and hotel contracting. Control all logistics for the Annual Meeting provides support for the technical exhibition. 4. Work directly in partnership procurement and contracting between NASS and other related medical societies, as needed. 5. All duties as assigned by Executive Director and/or Associate Executive Director of Event Services to achieve NASS goals and objectives in promoting the values and mission. 6. Delegate and assign projects to Meeting Services department staff. 7. Maintain a working knowledge of all NASS service areas and provides peer support/back-up as needed. 8. Assists in establishing a productive relationship with members, staff, and volunteers. 9. Track meeting schedules of other spine-related societies and groups to try to prevent overlap of events. 10. Assist in writing, proofing and editing marketing copies and supporting text. 11. Assist in establishing a productive relationship with volunteers, members, staff, as well as contractors, site personnel (hotel and convention center) while striving to enhance the image and reputation of NASS as a pre-eminent, high-quality medical specialty society. 12. Develop and accurately maintain historical / statistical database for all meetings assigned and generate reports as requested. 13. Preparation of the annual and individual program budgets as assigned, monitor financial condition of the programs for cost-effectiveness, approves all expenditures. 14. Provide feedback in developing a marketing strategy for CME activities and products. Analyze member's past annual meeting comments, to identify improvements. Meet with internal resources regularly to coordinate CME educational resource efforts, and to integrate marketing strategy into overall NASS promotional plan. 15. Delegate faculty arrangements, vendor, and logistical needs to various NASS staff. 16. Write, proof, and edit marketing copy and supporting text. 17. Edit, proof, and prepare reference materials for distribution onsite. 18. Evaluate work performance of Meeting Services Department staff. 19. Update conflict calendars as required. Minimum Education/Experience Requirements 1. Bachelor's degree required. 2. Nine years+ of meeting planning experience required. 3. CMP preferred Supervision Received Directly supervised and reviewed by Associated Executive Director of Event Services. Independent in determining work methods and deadlines. Minimal supervision required. Deadlines set by Meeting Services or Education Department, Committees or Board of Directors. Supervision Exercised Meeting Services Department staff Staff and volunteers assigned to off-site programs Relationships Close Contact Meeting Services Department Exhibits Department Education Department IT Department Marketing Department Moderate Contact All other support teams. Volunteer / Member Contact 1. Program committees 2. Board of Directors, President's family 3. Other collaborative partnering organizations and support personnel for assigned individual program activities and projects. Service Providers/Other Partners 1. Primary interface with convention center/hotel/meeting facility for all contractual items, concessions and an effective meeting administration schedule. Other Requirements 1. Highly developed oral, written, and interpersonal communications skills required. 2. Strong sense of commitment and the ability to handle multiple projects with overlapping and simultaneous deadlines efficiently and effectively. 3. Creativity, resourcefulness, and problem-solving skills are a must. 4. Analytical and organizational skills required. 5. Computer literacy is essential (proficiency with Microsoft Office Suites); average to heavy computer usage. 6. Group facilitation skills required. 7. Ability to lift boxes weighing up to 20 lbs. 8. Travel 5-10 times per year required, night and weekend work as needed.

About Ebco Ebco is a global leader in engineered rubber products, providing innovative solutions to Fortune 500 companies across various industries. Headquartered in Elgin, Illinois, with facilities worldwide, we are expanding our quality team to support our growing business. Job Overview The Operations Manager is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The Operations Manager will ensure safe and efficient operations at Ebco's Elgin, Illinois location. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws. Essential Functions This job will be expected to complete the following functions. This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only. Plans and organizes daily activities related to warehouse and quality operations. Measures productivity by analyzing performance data, financial data, and activity reports. Coordinates with other support departments such as human resources, finance, and logistics to ensure successful operations. Oversees the daily operations including: quality assurance, warehouse, and invoicing functions. Determines labor needs to meet production goals. Assists with budget preparation for operations unit. Assists with, or prepares and updates, organizations operations manual and policies. Participate in Management Review. Identify and log opportunities for improvement. Initiate corrective action for any products or processes affecting customers. Other duties as assigned. Requirements Bachelor's degree in engineering, Business Management, Business Administration, or related field required; M.B.A. preferred. 5+ Years of prior experience in Operations Management required. Excellent managerial and supervisory skills. Extensive knowledge of operations and production management. Ability to interpret financial data as needed to set production goals. Excellent organizational skills and attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite or similar software. Strong Understanding of Global Supply Chain, including ocean and air shipments.

The successful candidate will be a hands-on leader that brings the functional departments together within the company to achieve our strategic and customer service goals. This position will oversee the entire organization and be a peer to leaders of other companies within the steel group. You will direct and coordinate activities of the organization to obtain optimum efficiency and maximize profits. This role will have companywide support and work closely with dedicated team members, who will give their all to ensure that the customer's needs are being met. The current President of over 30 years is retiring allowing for a training period to facilitate success. ESSENTIAL DUTIES & RESPONSIBILITIES: Must be hands on and willing to solve bottlenecks by being hands on and develop and execute plans to reduce or prevent bottlenecks in the future. Plans, develops and implements organization policies and goals to improve the overall performance of the company. Manages the KPI's and Continuous Improvement Process. Works closely with the Manufacturing Manager to improve manufacturing operations, product design and driving production goals. Have a working knowledge of the fit/form and function of how our products are used in the industry. Develops and monitors performance and efficiency metrics, identifying areas for improvement and reporting results to the Steel Segment CEO. Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals. Oversee and work closely with the national Sales Manager and participate in sales as needed. Works with the company's ERP and Network Administrator to streamline information flow and highlight opportunities. Make recommendations/present proposals to the best way to spend available capital to the Steel Segment CEO. Review and negotiate customer and/or vendor contracts/agreements. Help promote a company culture that encourages top performance, high morale, accountability, and empowerment amongst decision makers. Oversight of all Supply Chain activities. Maintain proper on-hand quantities of all raw material, purchased items, and finished goods so they are available for manufacturing, assembly and/or sale. Works with vendors at a high level to achieve the best price, service, and quality. Track changes in the market, new product developments or processes. Demonstrate the ability to conduct cost analysis and identify areas of potential improvement and leveraging of best practices including make v. buy analysis. Oversee compliance maintenance to ISO9001 standard. Oversight of all project engineering and product design including new and existing products. PRESIDENT REQUIREMENTS: Bachelor's degree in business, operations management, engineering, or related field. 8 or more years' experience in a related management position required. Two to three years related experience and/or training in network, telecom installation industry is ideal but not required. Preferred experience with Solidworks software. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Understanding of CNC production Understanding of financial management and budgeting, including profit and loss, balance sheet and cash-flow management. Strong communication, interpersonal, public speaking, and leadership skills. An innovative and motivational mentality. Excellent management, decision-making, and problem-solving skills. Valid driver's license. Ability to visit customers and suppliers throughout North America and occasional visits to other Steel Group Companies as needed (Overall overnight travel is less than 10% of the time) Experienced with Microsoft Package and ERP systems. SUPERVISORY RESPONSIBILITIES: Manages individuals who supervise employees in Production, Shift Supervision, Engineering, Shipping, Warehousing and Administration. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include: interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor's Degree required with an engineering, strategy, operational management focus preferred. Has successfully managed in a manufacturing and warehousing environment and has shown an ability to continually improve processes and methods. Advanced degree preferred but not required. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and understand English fluently. Bi-Lingual in Spanish is preferred but not required. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Knowledge of fractions and decimal equivalents required. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of ERP software; Database software; Internet software; Inventory software; Manufacturing software; Order Processing systems; Project Management software; Spreadsheet software and Word Processing software. REASONING ABILITY: To define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a valid Driver's License. Ability to obtain a US Passport. OTHER QUALIFICATIONS: Must be willing to travel occasionally including overseas travel. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Areas in this facility contain electromagnetic radiation that may interfere with the operation of implanted defibrillators, pacemakers or other medical devices. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Problem solving - Identifies and resolves problems in a timely manner. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; keeps others adequately informed. Teamwork - Able to build morale and group commitments to goals and objectives. Team Leadership - Ensures progress toward goals. Change Management - Communicates changes effectively. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; provides regular performance feedback; improves processes, products and services. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Business Acumen - Displays orientation to profitability; demonstrates knowledge of market and competition. Recruitment & Staffing - Analyzes and forecasts staffing needs. Ethics - Keeps commitments. Planning/Organizing - Prioritizes and plans work activities; organizes or schedules other people and their tasks.

ADRESA is a Chicago-based short-term rental investment and management company. We are seeking an Operations Manager to oversee and scale day-to-day operations across our growing portfolio of short-term rental properties. This role is responsible for ensuring smooth execution across cleaning, maintenance, quality control, guest readiness, and building operations. The Operations Manager will work closely with field teams, vendors, and leadership to maintain high service standards, strong operational controls, and consistent performance as the portfolio grows. The ideal candidate is highly organized, process-driven, and comfortable managing multiple moving parts. Experience in short-term rentals, hospitality, property management, or facilities operations is strongly preferred. Key Responsibilities Portfolio Operations Own full operational performance across all buildings and STR units Build and scale operating systems across cleaning, maintenance, guest support, security, and supply chain Develop and enforce SOPs, workflows, and escalation paths Implement KPIs for cleaners, maintenance techs, QC managers, and concierges Lead weekly operations reviews and report performance to leadership Building & Facilities Management Serve as point person for building-level issues including HVAC, plumbing, electrical, elevators, and access control. Manage preventative maintenance schedules and oversee unit upgrades and resets Logistics & Workforce Coordination Own daily operational scheduling: check-ins, check-outs, cleanings, maintenance, inspections, and special projects Ensure proper staffing coverage and on-time execution Anticipate high-volume periods and proactively allocate labor Streamline coordination between cleaning, maintenance, QC, and concierge teams Guest Experience Uphold ADRESA's premium hospitality standards across all units Support concierge and CSR teams with escalated on-site guest issues Enforce house rules, noise policies, and security protocols Coordinate with overnight monitoring and security partners Vendor & Team Management Recruit, onboard, and manage cleaners, maintenance techs, contractors, and vendors Negotiate pricing, manage contracts, and hold vendors accountable to quality and timelines Oversee procurement and inventory for linens, amenities, supplies, and furniture Maintain cost discipline without sacrificing service standards Systems & Data Manage operational platforms including Hostaway, PriceLabs, Breezeway, Google Suite, and reporting tools Ensure accuracy across listings, calendars, automations, and communications Build dashboards and reporting to track performance, margins, and workflow efficiency Lead adoption of tools and integrations to support scale Growth & Expansion Support onboarding of new buildings, units, and renovation projects Create launch playbooks including staffing, SOPs, and supply setups Identify inefficiencies and drive margin and process improvements Partner directly with ownership on operations strategy and scaling roadmap Qualifications 2+ years of experience running multi-unit operations, ideally in short-term rentals, hospitality, or property management Proven ability to manage complex operations with high accuracy and minimal oversight Strong leadership, communication, and decision-making skills Comfortable operating in a fast-growing, evolving environment Tech-savvy with experience using PMS platforms, scheduling tools, and reporting dashboards Flexible schedule with the ability to respond quickly to high-priority operational issues Why Join ADRESA Competitive USD compensation with commission incentives. Opportunity to be at the forefront of a fast-growing STR investment platform. Clear path to growth into a senior or partnerships role as the company expands.

Job Title: Operations Manager About Us: SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development. About Your Role at SABIN: The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company. What You'll Do: Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions. ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management. Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time. Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Desired Qualifications: Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered. Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role. Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs. Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success. Desired Characteristics: Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness. Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability. Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning. Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team. Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator. Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best. Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative. Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates. Team sports experience and experience in losing / hardship is a strong plus. Our Commitment to You: We offer competitive pay and benefits, and the space to do great work. SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us. We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another. Why Join Us? This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours. To learn more about SABIN and our products, please visit SABIN.DESIGN

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

Assistant Store Manager - ESQ (Bespoke Menswear) - Winnetka, IL Company: ESQ Assistant Store Manager Employment Type: Full-Time About ESQ ESQ is Chicago's finest high-end bespoke clothing company dedicated to crafting exceptional, tailored experiences for our discerning clientele. Rooted in quality, elegance, and personalized service, ESQ sets the standard for luxury menswear and women's tailored fashion in the North Shore. We're seeking an enthusiastic and experienced Assistant Store Manager to help elevate our retail operations and champion our brand values. Role Overview As Assistant Store Manager, you'll be a key leader within the ESQ store. You will support the Store Manager in daily operations, team execution, and customer relationship building, ensuring every guest receives an unparalleled shopping experience. This role is perfect for someone passionate about luxury menswear and delivering exceptional service. Key Responsibilities Support daily store operations and ensure outstanding customer service Coach, develop, and mentor sales associates to deliver brand-defining experiences Drive sales performance and contribute to achieving store goals Manage inventory, merchandising, and visual standards Assist with hiring, training, scheduling, and performance evaluations Represent ESQ with professionalism and luxury service standards What We're Looking For Strong attention to detail, communication, and organizational skills Passion for menswear, style, and elevated customer experiences Ability to work a flexible schedule, including weekends and holidays A team player who thrives in a high-touch environment Compensation & Benefits We're offering a competitive salary that reflects the prestige of our brand, the cost of living in the North Shore, and market rates for comparable roles in the region. Salary Range: $50,000 - $60,000 Benefits Include: Competitive base salary + performance incentives Full health benefits Employee discount on bespoke and ready-to-wear merchandise Paid time off & holiday pay Career growth and professional development opportunities Why ESQ At ESQ, we do more than sell clothes - we craft confidence and individuality. You'll be part of a team that values creativity, collaboration, and excellence. If you're a polished communicator with a passion for luxury retail and team leadership, this is the perfect next step in your career. How to Apply: Send your resume and a brief cover letter to ********************** with the subject line Assistant Store Manager - ESQ

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans. Job Overview We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager. What You Will Achieve Manage a team of Brand Associates setting expectations, goals, and develop talent Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience Maintain a clean, organized, and safe store environment for customers, employees, and store products Focused on providing positive customer and employee experience Set high store standards that reflects company brand image, values, and culture Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information Support company on marketing events such as in store events, Pop-up events, conventions, new store openings Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends Drive sales of company key products such as Blind boxes, MEGA, and accessories Must be able to work flexible hours including nights, weekends, holidays Visual Merchandising & Inventory Management (1 or the other depending on store size) Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs Works closely with Inventory ASM to determine BOH and warehouse inventory levels Required to work specific days of the week depending on Visual/Inventory Management responsibilities Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing. Qualifications: Retail industry knowledge, skills, and abilities Confident and comfortable engaging customers to deliver great customer experience More than 2 years of store leadership experience in retail High level of ethics, values, integrity, and trust Experience working independently in an ambiguous environment with minimal supervision. Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions Ability to adapt to a fast-paced environment and implement new standardization directives High School Diploma Must be 18 years old or older Physical Requirements Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Able to work in a fast-paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters) Benefits: Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc. Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge Career development: we work with you to advance your career through short-term assignments, new experiences, etc. You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Woodfield Mall in Schaumburg, Illinois, this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

General Manager - Freight Forwarding Operations -Multi-State Leadership | $75K-$85K + Fully paid Benefit premium Elk Grove Village, 100% on site / Multi-State Oversight (15-20% Travel, including International) Reports to COO | Oversees 7 Branches (U.S. & Toronto) $75,000 - $85,000 Annually | Full Benefits + Auto Allowance or Company Vehicle Must have experience in air shipment in freight forwarding or logistics to be considered , Ability to read financials, help with budgeting, where to focus on to improve, cost etc. and have experience negotiating with airlines and trucking companies - national contracts Compensation & Benefits Salary: $75,000-$85,000 (Exempt) Medical, Dental, Vision, Term Life/AD&D, and HRA - 100% Company Paid 401(k) with Company Match 16 Days PTO + 6 Paid Holidays Auto Allowance ($500/month) or Company Vehicle Opportunities for international training and development About the Role We're seeking an experienced and strategic General Manager to join our growing organization and provide leadership across multiple branch locations in the U.S. and Canada. Reporting directly to the COO, this role will play a pivotal part in driving operational excellence, financial performance, and national vendor partnerships within our air and ocean freight forwarding operations. This individual will oversee two direct reports, with indirect leadership responsibility for seven branch managers across multiple states - and will have an expanding leadership scope as the organization grows. Travel will average around 15-20%, including monthly visits to domestic branches and occasional international travel (Toronto and Japan for training sessions). Key Responsibilities Lead, coach, and develop branch leadership teams to meet performance and profitability goals. Create and implement strategic business plans aligned with company objectives and growth targets. Oversee branch budgets, financial performance, and cost optimization efforts. Negotiate and manage national contracts with airlines and trucking companies to ensure competitive pricing and reliable service. Analyze financials and performance metrics to identify areas of improvement and operational efficiency. Ensure safe, compliant, and effective inbound/outbound logistics and warehouse operations. Partner with senior leadership to drive process consistency and performance across all branches. Foster a professional, collaborative, and goal-driven workplace culture that aligns with company values. Qualifications Minimum 7 years of experience in air and/or ocean freight forwarding, domestic cargo movement, or 3PL operations. Proven experience negotiating large-scale transportation or logistics contracts (airlines, trucking, or freight partners). Strong financial acumen with the ability to read and interpret financial statements, budgets, and P&L reports. Exceptional leadership skills with the ability to manage across multiple locations. Excellent communication, analytical, and problem-solving abilities. Bachelor's degree preferred (High School Diploma or GED required). Why Join Us This is a unique opportunity to join a well-established, logistics organization known for precision, professionalism, and long-term growth. If you thrive in a structured yet global environment and excel at driving results through leadership and strategy, we'd love to meet you. Apply today to join our leadership team and help shape the future of our logistics network. Alternative job title: Regional Operations Supervisor - Freight Forwarding Logistics Operations Supervisor Transportation Operations Manager Branch Operations Supervisor Supervisor of Freight Operations National Operations Supervisor - Logistics & Transport Operations Supervisor - Freight Forwarding Logistics Operations Supervisor Transportation Supervisor Warehouse & Logistics Supervisor Freight Operations Supervisor Branch Operations Supervisor ✈️ Freight Forwarding / Air Cargo Focus Freight Forwarding Manager Freight Forwarding Supervisor Air & Ocean Freight Operations Manager International Freight Director Air Cargo Operations Manager Global Logistics Manager Global Logistics Supervisor Air Freight Supervisor Air & Ocean Export Supervisor Import/Export Supervisor Freight Forwarding Team Lead Cargo Operations Supervisor International Logistics Supervisor

Inspire Wellness and Connection in Chicago! Grace Management, Inc. is seeking an energetic and compassionate Assistant General Manager (Senior Executive Director) to support the vibrant senior living community The Hallmark in downtown Chicago. In this leadership role, you'll foster a warm, welcoming environment where residents thrive and team members feel supported, valued, and empowered. At Grace Management, we believe “It's not like home. It is home.” With over 40 years of excellence and recognition as one of the nation's top senior living operators, we are committed to a people-first culture built on compassion, collaboration, and meaningful connections. POSITION SUMMARY: Manage daily operations of the senior living community within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization. Maintain compliance with federal, state, and local regulations. Supervise and direct the work activity of department supervisors and associates. Create and maintain a high level of resident, family, and associate engagement and satisfaction. RESPONSIBILITIES: Prepare and enforce policies regarding duties and activities of community associates. Ability to prepare all reports as required by management and home office. Oversee all department supervisors and administrative personnel. Manage the entire personnel function; recruitment, employment, performance, on-going evaluation, promotion and discharge of associates, per Grace Management procedure. Responsibility for all financial transactions; maintain financial records, including petty cash; Participate in accounts receivable and payable functions, as defined by supervisor. Collect (or coordinate with business office manager) all rent and service fees by designated date and ensure deposit in bank, per Grace Management procedure. Assure confidentially of all verbal and written information pertaining to residents and associates. Oversee the confidentiality and safe storage of current and closed resident records, associate records, and physical plant records in compliance with regulatory requirements. Interface with accounting and personnel departments at the Grace Management Home Office to meet objectives pertaining to financial and payroll deadlines. Assist with preparation of an annual budget and adherence within budgeted guidelines. Assure all necessary supplies/equipment are purchased, maintained, and accounted for at all times within the community. Oversee purchase of supplies, equipment, or services; including all vendor contracts and capital improvement requests as assigned by supervisor. Develop, schedule, plan, and procure materials for associate in-services and meetings. Develop relationships with a variety of community agencies that can be of benefit to community. Develop one-on-one relationships with residents, families, and associates. Arbitrate complaints and disputes concerning residents, family, and/or personnel. Meet with and review and evaluate all recommendations of the community's resident council and their meetings. Observe and enforce all sanitation, safety and infection control policies and procedures. Maintain and oversee all community insurance programs. Prepare and/or oversee time reporting of associates and oversee all payroll functions to ensure associates are actually paid on designated payroll dates. Serves as the Sales Leader of the community by assuring sales and marketing objectives are achieved and maintained and occupancy goals are met; and that the community has an effective business development plan and presence in the greater community. Coordinate details related to move-ins and move-outs. Meet with new residents and families to explain residency agreement and process at time of move-in and ongoing if questions arise. If applicable, work with the wellness team to assess resident functional status and social, psychological, and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays; Assure that care plans are completed and arrange services and support to meet resident needs; Refer residents to community-based services and medical services as necessary; Implement approaches and services to maintain or enhance resident independence. Initiate action plans and family conferences for resolving problems identified by associates, residents, or family members. If applicable, initiate resident/family conferences when a change of service level is required; Document goals and action plans and review dates on appropriate forms. Assure final determination on eligibility of continued residency. Assure continuity and consistency in delivery and quality of services. Assure state regulations are met and work closely with state oversight agencies, including review of state deficiencies and the development of plan of corrections. Maintain high degree of resident satisfaction and evaluate resident satisfaction regularly; Implement programs and changes to enhance resident satisfaction with approval of supervisor. Prepare weekly and monthly reports as directed by supervisor. Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems. Organizes, maintains, and participates in weekend Manager on Duty. Ensure appropriate handling of on-the-job injuries as reported by associates and any incidents involving residents and visitors. Maintain and upgrade knowledge and implementation of standards and requirements specified by federal and state laws. Carry-out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents, and security of premises. Supports and participates in the resident centered activity programs. Participates in projects or committees as assigned. Attends all associate meetings including in-service education and associate functions, as requested by supervisor. Assists in a variety of tasks involving residents as assigned. KNOWLEDGE & SKILLS: Bachelor's Degree preferred; Minimum of High School Diploma or GED equivalent and five years of relevant senior living community management experience or comparable post-high school education which may include vocational or college education; and three years of relevant senior living community management experience with proven leadership and management skills. Meet the state specific regulatory requirements for administration of a community; including independent, assisted, and memory care. Excellent computer skills including: Windows, Office, Word, Excel, Outlook, internet based and property management programs. Exceptional grammatical and writing skills, proficient with email process and etiquette. Ability to read, write, and speak English. Ability to comprehend and apply regulations, employment and labor laws, local, state, and federal standards and requirements. Must have the interpersonal skills to work with various levels of people, associates, and residents. Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds. Able to travel for regional meetings and other meetings as requested by supervisor.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: The role of the Assistant Store Manager is to support the Store Manager by leading the store team to meet and exceed all sales and operational goals and ensure KPI's are achieved. In addition, this fashion inclined individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients and partners within their city. This managerial role will act as a key functional support leader in the daily business operations of the store, including training and supervising employees, managing inventory levels and driving for results. The Assistant Store Manager reports to the Store Manager Responsibilities: Strategic: Ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved Support the execution of business plans to accelerate the business forward and remedy opportunities Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally Ensure store atmosphere upholds the image of the brand Client Centric: Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums) Solution oriented approach to finding resolutions to customer service issues Marketing & Community: Create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention Team Leadership: Support a positive work environment with teams and throughout store network including cross functional partners Attract, retain talent from outside of the store Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization Support performance management initiatives with store teams Attend and lead store meetings as required by the business (Store Level and Corporate) Ensure that work schedules are aligned with store goals Ability to manage and resolve conflict in the workplace Visuals: Ensure the image of the store is in line with corporate standards and store team is upholding these standards Support VM of the store is completed in accordance with VM guidelines Operations: Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required Ensure the completion of merchandise receipts and transfer requests Protect all company assets including cash handling, inventory, expenses etc. Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs Ensure that all the processes are being completed in compliance with legal, safety, and internal procedures Partner with cross functional partners as necessary including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forward Additional projects/ responsibilities may arise in accordance with the needs of the business Requirements: At least 2+ years of experience in a retail managerial position Fashion enthusiasts and retail experience within women's and men's apparel preferred Ability to effectively create, manage and adhere to deadlines Familiar with key retail performance indicators Adaptable, a sense of openness, active listener, and compassionate Advanced organizational skills, writing and communication skills Expertise in Microsoft Office 365 Suite Comfortable and savvy with computer technology, including PC and iOS devices Travel approximately 10% of the time Ability to climb ladders Ability to lift 25+ lbs. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

We are seeking an Assistant Advisor Manager to help lead, coach, and elevate our growing Engel & Völkers network in Illinois, Southwest Michigan and Northern Indiana. This role is ideal for a high-performing, actively licensed real estate broker with 3+ years of successful production who is ready to expand into leadership while staying connected to the business they love. At Engel & Völkers, we believe in quality, collaboration, and the power of one exceptional brand. Our Assistant Advisor Manager will play a central role in developing our talent, reinforcing our culture, and supporting Advisors as they build sustainable, high-volume businesses. Role Overview The Assistant Advisor Manager supports our licensed Advisors through coaching, accountability, training, and strategic guidance. You will begin by leading in the areas where you already have strength, experience, and confidence. As you progress in leadership-and as we gain a deeper understanding of your talents-you will take on broader responsibilities and ultimately oversee the full scope of the Advisor Manager role as outlined below. This position is designed as a pathway toward becoming the Broker of Record for the Shoreline region. (Ultimate) Key Responsibilities Advisor Coaching & Development Provide 1:1 coaching and group training to support business growth, client service, and professional development. Guide Advisors in using the full E&V toolkit: CRM, EV World, marketing platforms, systems, and resources. Reinforce best practices around branding, service standards, marketing, negotiation, and lead management. Business Performance & Accountability Support Advisors in building consistent, sustainable production. Lead monthly shop meetings and regular accountability sessions. Monitor activity and performance to ensure Advisors remain aligned with E&V expectations. Talent Support & Integration Contribute to the recruiting strategy for growing the Shoreline and Northern Indiana Advisor team. Evaluate potential talent and participate in recruitment. Assist with onboarding and integration of new Advisors. Promote a culture of collaboration, consistency, and professional excellence. Shop Leadership Support the Shop's operational rhythm and Advisor experience. Serve as a trusted resource and brand ambassador. Collaborate with leadership to strengthen systems, processes, and overall shop performance. Support compliance by ensuring Advisors adhere to state licensing rules, brokerage procedures, and regulatory standards. Play an active role in strengthening the Shop's operational and financial performance as you grow toward broader leadership responsibilities. Ideal Candidate Profile Licensed real estate broker with 3+ years of successful real estate sales experience. A natural coach with excellent communication and mentoring skills. Strong understanding of local market dynamics and real estate fundamentals. Comfortable with technology (CRM, MLS, Google Workspace, marketing platforms). Motivated by helping others succeed and building a premium, collaborative culture. Holds an active broker license; ideally holds an Michigan or Indiana license as well. Interested in progressing toward becoming the Shop's future Qualifying Broker / Broker in Charge. A strong desire to grow as a leader through coaching, skill development, and hands-on experience. What We Offer A global luxury brand recognized for quality, exclusivity, and elevated experiences. A culture rooted in passion, competence, and exclusivity. A tailored leadership development plan aligned with your strengths and long-term growth into brokerage leadership. Industry-leading tools, technology, marketing, and training resources. A collaborative environment with strong operational and marketing support. Structured mentorship and hands-on guidance to develop the skills required for future Broker of Record responsibilities. Excellent benefits including health care, dental, vision, 401(k), and disability insurance. Ready to Elevate Your Career? If you are a proven licensed real estate broker who wants to grow into leadership and make an impact within a premium global brand, we'd love to connect.