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Customer Service Specialist
Krosswood Doors
Service representative job in Salt Lake City, UT
About the Role:
Krosswood Doors is a fast‑growing, industry‑leading e‑commerce brand crafting premium interior and exterior doors. With over $30M in annual revenue, we're expanding rapidly and delivering exceptional quality directly to customers and building professionals nationwide.
We are looking for a Customer Service Specialist who takes ownership of each interaction with professionalism and empathy, excels at problem-solving and customer advocacy, and represents our brand with integrity and ownership. You will guide a homeowner through selecting the perfect entryway and help a contractor track job-site delivery. You will be the frontline for our brand, bridging the gap between our manufacturing floor and the customer's front door.
Why Join Krosswood?
Growth: We are a high-growth company scaling our internal sales and customer support teams.
Impact: You aren't a cog in a machine; your ability to solve problems directly impacts our brand reputation and bottom line.
Modern Environment: Our beautiful Salt Lake City office provides a bright, collaborative space, and we equip our team with modern tools (HubSpot, Aircall, AI) that minimize busy work so you can stay focused on helping customers.
Key Responsibilities:
Omni-Channel Support: Manage high-volume inquiries via phone, email, and live chat from both homeowners and professional contractors.
Shipment Tracking Updates: Coordinate with our shipping and warehouse teams to track shipments, resolve shipping damages, and manage returns/claims efficiently.
Technical Consultation: Assist customers with our door product specifications, associated with product installation. Training provided, but the ability and willingness to learn is required.
Who You Are:
Customer Oriented - You are customer-obsessed, lead with empathy, and take full ownership of each interaction - committed to delivering clear, professional, and high-quality service every time.
The Translator: You can explain complex product terms to a novice homeowner with patience and clarity.
The Detective: You don't just read a script. If a customer says a door arrived damaged, you investigate why and solve it.
Tech-Savvy & Adaptable: You are comfortable working in multiple software platforms simultaneously. You are open to using new technologies, including AI tools, to help draft responses and improve your efficiency.
Requirements:
Experience: 2+ years of experience in Customer Service, E-commerce Support, or Inside Sales.
Communication: Excellent written communication skills for email and chat support, as well as strong verbal communication abilities for phone interactions.
Learning Agility: Willingness to learn our specific product lines and new productivity tools (AI) quickly.
Industry Exposure (Nice to Have): Prior experience in doors, construction, or building materials is helpful but not necessary. We value customer service experience and will train the right candidate. Lowe's or Home Depot Pro Desk experience is also a plus.
Software Experience: Familiarity with modern CRM tools is a significant advantage (HubSpot, NetSuite, and Aircall preferred). Proficient in Microsoft Office tools, with strong working knowledge of Excel, Word, and Outlook.
Benefits:
Competitive hourly wage ($21.50 - $26.00/hr)
Health, Dental, and Vision insurance
Paid Time Off (PTO)
401(k)
$21.5-26 hourly 5d ago
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Customer Service Liaison
Addison Group 4.6
Service representative job in Salt Lake City, UT
Provide excellent customer service by communicating with customers and internal sales teams while managing every aspect of the customer order lifecycle. This role supports assigned sales representatives and acts as a liaison between customers, sales, and operations to ensure timely and accurate order fulfillment.
Key Responsibilities:
Receive and process customer orders, coordinate purchase order details, and enter orders into the ERP system
Answer incoming customer calls and respond to inquiries related to pricing, order status, shipments, tracking, credits, scheduling, cancellations, adjustments, quotes, and warehousing
Prepare and review open order reports with sales representatives and customers on a recurring basis
Maintain and manage customer contracts, including product releases and coordination with product managers and sales
Arrange freight and secure rates through a TMS, collaborating with customers on shipment logistics
Support sales with new customer leads and ongoing account needs
Assist assigned sales representatives to ensure customer satisfaction
Occasionally assist warehouse staff with labeling or related tasks as needed
Perform additional duties as assigned by the Customer Service Manager
Qualifications:
2+ years of customer service experience in a product-based environment
Full-cycle CSR experience with order entry
Manufacturing or distribution industry background strongly preferred
High school diploma required; associate's or bachelor's degree preferred
Advanced proficiency in Microsoft Word and Excel
Experience working within an ERP system
Strong math skills, including use of decimals and units of measure
Ability to multitask, problem-solve, and work efficiently in a fast-paced environment
Professional, confident customer service presence
$32k-39k yearly est. 5d ago
Call Center Customer Service Representative
Russell Tobin 4.1
Service representative job in South Jordan, UT
We're Hiring: Call Center Customer ServiceRepresentative
📅 Contract: 6-12 months - Contract-to-Hire
💲 Pay: $21.00-$22.00/hour
Are you an experienced call center or customer service professional with an interest in financial services?
We're hiring Account Representatives to support clients at a top-tier investment banking firm, providing high-quality account assistance in a fast-paced, metrics-driven environment.
✅ What We're Looking For:
1+ year of call center or customer service experience
Experience handling high-volume inbound calls
Strong communication, problem-solving, and organizational skills
Ability to navigate account systems and follow established procedures
Banking, financial services, or regulated industry experience is a plus
Associate's or Bachelor's degree in Business, Finance, or a related field preferred, not required
💼 What You'll Be Doing:
Handle inbound client calls regarding account-related inquiries
Deliver accurate, timely, and professional customer support
Troubleshoot and resolve issues efficiently
Maintain detailed and accurate documentation of all interactions
Meet and exceed individual and team performance metrics
🌟 Why Join Us?
Gain experience with a well-known financial institution
Structured onboarding and ongoing training
Fast-paced, team-oriented call center environment
Opportunity for contract-to-hire conversion based on performance
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
👉 Apply now to continue growing your customer service career in financial services.
$21-22 hourly 5d ago
Customer Retention Specialist
AAPC
Service representative job in Salt Lake City, UT
This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value.
Responsibilities
Execute outbound and inbound renewal outreach across multiple channels (phone, email, text)
Deliver outstanding customer service while resolving concerns that may impact retention
Identify and surface upsell and upgrade opportunities during renewal conversations
Generate qualified leads and warm handoffs to Sales teams
Maintain accurate activity, notes, and pipeline updates within CRM systems
Support retention campaigns, communication schedules, and outreach initiatives
Meet or exceed individual renewal, retention, and activity goals
Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes
Actively participate in coaching, training, and performance feedback sessions
Qualifications
Self-motivated with the ability to manage daily outreach and follow-up independently
Associate's degree or equivalent professional experience
Energetic, optimistic, and resilient in a goal-oriented environment
Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles
Strong prioritization and time-management skills
Demonstrated ability to deliver excellent customer service and build rapport
Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools)
Technically proficient with the ability to learn new systems quickly
Clear, professional phone and written communication skills
Open to feedback, coaching, and continuous improvement
What we offer:
Base pay + incentive potential
Fun and diverse team environment
Hybrid in-office/WFH schedule
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan and company match
Who we are:
AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.
AAPC Values:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
$32k-41k yearly est. Auto-Apply 20d ago
Customer Success Rep C
Simco Electronics 4.1
Service representative job in Draper, UT
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
• Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
• Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
• Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
• Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
• Proactively identify potential issues and resolve them before escalation.
Communication and Support
• Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
• Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
• Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
• Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
• Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
• Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
• Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
• Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
• Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
• Proactively share customer feedback and insights with the team to improve overall service quality.
• Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to guide, motivate, and develop team members.
• Expertise in managing and resolving disputes effectively.
• Flexible and creative problem-solving skills and a proactive, customer-focused mindset
• Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
• Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
• Comfort in presenting ideas and solutions to management and stakeholders.
• Exceptional active listening skills and the ability to empathize with customers.
• Time management and multitasking skills to handle multiple requests efficiently.
• Build trust and rapport with both customers and internal teams.
• Positive, solution-focused attitude with a commitment to accountability and self-improvement.
• Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
• Associate degree or equivalent experience.
• Minimum of 5 years of relevant customer service experience required.
• Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
• Prolonged periods of sitting while working on a computer.
• Occasional standing, bending, and other physical activities to support office or service-related tasks.
• Repetitive hand movements associated with data entry and computer work.
• Ability to lift and move up to 45 lbs. without assistance.
Working Environment
• Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
• Minimal travel may be required for training or customer support activities
$43k-58k yearly est. Auto-Apply 60d+ ago
Strategic Inbound Sales Representative
Hire Integrated
Service representative job in Lehi, UT
About the job
Our sales team is competitive and passionate about helping small businesses attract, engage, and retain customers. We create opportunities for the company to grow, not only in our current verticals but also by exploring new industries that would benefit from our platform. Our quick sales cycle allows you to interact with more customers in your vertical (Dental, Medical, Veterinary, Home Services, etc.) who call our product a “game-changer.” This team leads and encourages the best out of each other. We give feedback, take feedback, and want people who take initiative to reach their goals. We care about each other and thrive on seeing others succeed.
Schedule: Monday-Wednesday in office / Thursday-Friday flexible
Reports to: Sales Director
What You Will Own
Manage a high-volume pipeline of net new inbound leads and drive new customer acquisition. This position will focus more on conversion over creation (lead to demo and demo to closed won).
Maintain an understanding of the competitive market space and speak to our value proposition.
Conduct 40+ demos per month.
Maintain an extremely detailed and organized process in Salesforce.
Exceed monthly sales quotas and expectations.
What You Will Need to Accomplish the Job
4+ years of closing experience in an inside sales motion.
Consistent performance metrics and track record of meeting quota.
Excellent closing skills within an inside sales motion.
Strong desire to win and initiative in driving personal success.
Excellent organization with the ability to handle 50+ leads at any given time.
Strong history of achieving sales metrics and quotas.
Resilient attitude in an evolving work environment.
What Will Make Us Love You
Small business sales experience.
Proven success in prospecting new markets and closing new business.
Excellent communication/presentation skills and ability to build relationships.
Excellent interpersonal skills.
$37k-61k yearly est. 60d+ ago
Client Specialist
Barry's 3.7
Service representative job in Salt Lake City, UT
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customer service in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$36k-59k yearly est. 3d ago
Eaglewood Golf Course Front of House Customer Service 21 and Older
City of North Salt Lake
Service representative job in North Salt Lake, UT
GRILL CUSTOMER SERVICE
DEPARTMENT: GOLF DEPARTMENT
GL: 55-5586-41102
JOB CLASSIFICATION: SEASONAL
PAY GRADE 1
2025 YEAR ($10-$12 PER HOUR + TIPS)
GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED
This is a job description for Front of House/Customer Service team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customer service, efficient restaurant operations, and a pleasant dining environment.
Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team.
ESSENTIAL FUNCTIONS
Greet and welcome guests with a friendly and professional demeanor.
Assist guests in making reservations, seating arrangements, and answering their inquiries.
Take and accurately relay food and drink orders to the kitchen.
On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course.
Provide friendly and prompt service, engaging golfers in a professional and courteous manner.
Maintain accurate inventory of beverages, snacks, and supplies on the cart.
Handle cash and credit card transactions accurately, providing change as needed.
Keep detailed records of sales and reconcile cash at the end of each shift.
Ensure compliance with all cash handling and reporting procedures.
Keep the beverage cart clean, organized, and fully stocked throughout the shift.
Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently.
Report any mechanical issues or maintenance needs promptly.
Build rapport with golfers, offering a friendly and welcoming atmosphere.
Assist golfers w/ menu selections and provide information about course amenities and services.
Address any customer inquiries or concerns with professionalism and courtesy.
Ensure prompt and attentive service throughout the guest's dining experience.
Build rapport with guests, anticipate their needs, and address any concerns or special requests.
Handle guest feedback and complaints with professionalism and empathy.
Collaborate with other front-of-house staff to ensure seamless service.
Set up and maintain dining areas, ensuring tables are clean and properly set.
Clear and reset tables efficiently to accommodate incoming guests.
Assist in maintaining overall cleanliness and organization in the dining area.
Operate the point-of-sale (POS) system to input orders and process payments.
Accurately handle cash, credit card transactions, and provide change as needed.
Follow cash handling and reporting procedures accurately.
Familiarize yourself with the menu items, specials, and beverage selections.
Provide recommendations and descriptions of dishes to guests.
Communicate with the kitchen regarding guest dietary preferences and special requests.
Work closely with fellow front-of-house staff and kitchen team for efficient service.
Participate in pre-shift meetings and training sessions.
Support a positive and collaborative work environment.
JOB REQUIREMENTS
Previous customer service or restaurant experience is a plus.
A genuine passion for providing excellent customer service.
Effective communication and interpersonal skills.
Ability to remain calm and professional in high-pressure situations.
Ability to stand and walk for extended periods.
Lift and carry trays or items as needed.
Adherence to the restaurant's dress code and grooming standards.
Maintaining a clean and professional appearance.
Minimum age requirements as per local regulations.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Maintain a positive and friendly demeanor, enhancing the overall guest experience.
Active Food Handler's Permit upon Hiring.
Active Alcohol Service License.
As Front of House/Customer Service team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customer service, we invite you to join our team and contribute to the success of our establishment.
$10-12 hourly 60d+ ago
Fulfillment Team B
The Good & The Beautiful
Service representative job in Lehi, UT
We are looking for positive and proactive individuals to be a part of our fulfillment team.
Job Highlights
Set weekly schedule
Weekend or Holiday work not required
Work up to 5 shifts per week but only 3 shifts are required
Positive and clean work environment
Schedule:
Monday - Thursday, 2:15pm (semi-flexible start time until 3:00pm) - 8:00pm
Friday, 2:15pm (semi-flexible start time until 3:00pm) - 6:00pm
Employees required to work a minimum of 3 shifts a week
JOB DESCRIPTION
This position pulls, checks, packs and labels customer orders. Additionally, assembles course sets and book packs, stocks the “pulling area,” and is responsible for the cleanliness of the facility. This position will be responsible for ensuring accuracy and timeliness of all job functions.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read customer orders, work orders, shipping orders to determine items to be moved, gathered or distributed and/or shipped.
Move materials and items from receiving or storage areas to shipping or to other designated areas.
Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department.
Mark materials with identifying information using appropriate methods.
May be assigned facilities maintenance duties as needed.
Prepare parcels for mailing.
Sweep, dust and mop. Organize warehouse and work area for orderliness at all times.
Wear the proper safety equipment.
Competencies
Communication Proficiency.
Organizational Skills.
Thoroughness.
Time Management.
Detail Oriented.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This position works in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters and tape dispensers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 30 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
This is a part-time position. Days and hours of work are between Monday through Friday, between 2:15pm (semi-flexible start time until 3:00pm) - 8:00pm.
Expected hours: 18-29 per week. A minimum of 3 full shifts a week.
Requirement: Must be 16 years of age or older.
Please note: We participate in E-Verify; this program verifies workers are authorized to work in the United States.
$29k-38k yearly est. 60d+ ago
LOWA - Dealer and Consumer Service Representative
Tecnica Group USA Corporation
Service representative job in Salt Lake City, UT
Since 1923, LOWA has earned a reputation for crafting premium outdoor boots and shoes that blend outstanding quality and fit through innovative design and proprietary technology. As part of Tecnica Group North America, a family of leading outdoor brands, we are committed to a best-in-class employee experience rooted in connection, growth, passion, and purpose.
POSITON OVERVIEW
The Dealer and Consumer ServiceRepresentative will serve as a frontline point of contact for dealers, consumers, and sales representatives, ensuring timely, professional, and solution-oriented support. This role is responsible for handling daily inquiries, managing order flow, and processing after-sales services such as returns and warranties.
The role requires strong attention to detail, proactive problem solving, and the ability to manage multiple priorities in a fast-paced environment. By mastering the company's ERP system and working cross-functionally with Sales, Operations, and the 3PL warehouse, the Dealer and Consumer ServiceRepresentative will help ensure orders, returns, and deliveries flow seamlessly through the system, supporting the company's commitment to premium service and operational excellence.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Service & Support
Respond to dealer and consumer inquiries via phone, email, and other channels with professionalism and efficiency.
Troubleshoot and resolve issues promptly, escalating as needed to ensure customer satisfaction.
Represent the company's brand values by delivering consistent, high-quality service in all interactions.
Order & After-Sales Management
Process after-sales services including returns, exchanges, and warranty claims.
Support order book management, ensuring orders are entered, updated, and fulfilled accurately.
Proactively monitor potential delivery delays, backorders, and required order extensions to minimize disruption.
Ensure smooth order flow in partnership with the warehouse, logistics, and finance teams.
Sales & Business Development Support
Collaborate with Sales Representatives to provide account updates, order support, and customer insights.
Assist in business development initiatives by ensuring accounts receive accurate and timely service.
Make outbound calls to the dealer base to provide account management and
identify opportunities for growth.
Provide updates and reporting to the Dealer and Consumer Service Manager as required.
Systems & Process Mastery
Become an expert in the ERP system used to manage orders, warranties, and service requests.
Maintain accurate data entry and documentation for all customer transactions.
Contribute to the continuous improvement of customer service processes and best practices.
QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
Bachelor's degree preferred; associate degree or equivalent work experience considered.
2+ years of customer service or account support experience, preferably within footwear, apparel, outdoor, or consumer goods industries.
Experience with ERP systems or order management platforms required.
Strong written and verbal communication skills.
Detail-oriented and organized with the ability to manage multiple priorities.
Customer-first mindset with strong problem-solving capabilities.
Team-oriented and collaborative, with the ability to work cross-functionally.
Tech-savvy and able to quickly learn new systems and processes.
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this role, the employee is regularly required to sit, stand, walk, talk, and hear. The employee may occasionally kneel, stoop, crouch, twist, and lift up to 30 pounds, with or without accommodations.
The work environment is typically office-based with moderate noise levels but may involve occasional exposure to warehouse environments with variable noise and lighting.
$25k-30k yearly est. 8d ago
Customer Experience Representative
Silac Insurance Company
Service representative job in Salt Lake City, UT
Job Description
About SILAC
SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.
With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.
We hold true to our core values:
Adaptability & Continuous Improvement
Transparency & Trust, Honesty & Integrity
Teamwork & Collaboration
Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Customer Experience Representative
Department Overview: The Customer Experience Department at SILAC supports policyholders, agents, and internal partners by delivering efficient, accurate, and compassionate service. We manage incoming inquiries, process policy-related transactions, and provide education on our annuity products. Our department values collaboration, consistency, and a commitment to delivering excellent service. By focusing on clear communication and problem-solving, we support SILAC's mission to be a trustworthy and responsive partner.
Job Overview: The Level 1 Customer Experience Representative is responsible for supporting incoming service needs with the majority of the work through incoming phone calls. This role serves as the first point of contact for customers and agents with issued policies or pre-sale questions, assisting with questions related to policy status, basic transactions, and general information. Representatives must demonstrate strong listening skills, accurate documentation, and a customer-first mindset. This role also acts as a gateway for professional development within the department.
Job Details
Starting Pay Rate: $21.75
Full Time or Part Time: Full-Time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: In-Office with potential to go Hybrid in the future.
What you'll do:
Customer Support (Phone & Written):
Respond to incoming calls and messages from policyholders, agents, and internal teams.
Provide accurate, policy-level information in a professional and timely manner.
Provide information and resources via email to agents and policyowners.
Processing:
Review and complete basic service requests such as address changes, annual reallocation of funds, and beneficiary updates.
Ensure all requests meet internal and regulatory guidelines prior to processing.
Documentation & System Navigation:
Accurately record customer interactions and transaction details in appropriate systems.
Navigate multiple internal platforms to locate policy data and job aids.
Collaboration & Communication:
Partner with teammates and cross-functional departments to resolve issues.
Communicate updates, escalations, and service impacts to appropriate channels.
Learning & Development:
Participate in regular training and coaching sessions.
Stay informed of product changes, procedural updates, and customer experience initiatives.
Job Requirements
Who you are:
Required
High school diploma or equivalent
1+ year of experience in a customer service, administrative, or call center environment
Strong verbal and written communication skills
Comfortable using multiple systems and following defined procedures
Willingness to learn annuity products and financial service regulations
Desired
Experience in the annuity or life insurance industry
Experience in a Customer Service
Experience in a call or service center environment
Familiarity with financial service terminology and processes
BENEFITS:
Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement
Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins.com email address.
At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.
Job Posted by ApplicantPro
$21.8 hourly 9d ago
Inbound Sales Representative
Nuvia MSO LLC
Service representative job in Orem, UT
Job Description
Do you have a keen eye for detail and a passion for sales? Then this opportunity is for you! Our growing teams are looking for enthusiastic Inbound Sales Representatives to join our growing sales team. This in office role plays a crucial role in managing the flow of hundreds of warm leads from prospective patients interested in dental implant treatment. The Inbound Sales Representative's main goal is to schedule and confirm attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly.
Come Join our amazing team at Nuvia Dental Implants, where we provide dental implants to patients, literally changing their lives. We'd love to show you why our teams love working here!
This Inbound Sales Representative comes with a $50k base annual salary plus commissions, and the opportunity would include eligibility for our full range of benefits and perks that include health, dental, and vision, parental leave, employer contributions to 401K and PTO, holiday pay, and more!
Responsibilities:
Live Company Core Values: Patient Obsessed, MVP Teamwork, Operational Excellence, and Eagerness to Invent
The Inbound Sales Representative's main goal is to schedule and confirm the attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly
Handle a high volume of inbound lead forms daily, ensuring timely follow-up to generate productive conversations with prospective patients
Use persuasive, motivational skills to inspire patients to take the next step toward their dental health journey
Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management
Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks
Prioritize the patient's experience and ensure clear communication, empathy, and a helpful attitude throughout the process
Qualifications:
Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and/or In-person direct sales experience
Basic tech literacy is required, and experience working with CRM systems is a plus
Excellent written and verbal communication skills
High confidence in yourself and Nuvia's services
Proactive self-starter with the ability to work independently.
Integrity and dedication to providing the best patient experience
40 hours a week. Monday - Friday with potential/optional Saturdays
In-Office from 8 am to 5 pm in all time-zones; hours may need to be flexible at times
$50k yearly 10d ago
Customer Service Management
The University of Utah 4.0
Service representative job in Salt Lake City, UT
Customer Service Management Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Senior Supervisor, Customer Service Management Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization. Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Senior Supervisor, Customer Service Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
$25k-42k yearly est. 7d ago
Customer Success Representative
EVO Pest Control
Service representative job in Orem, UT
Come work with the highest-rated and fastest-growing Pest Control Company in the Midwest! We are looking for a qualified Customer Success Representative for our office in Orem, UT. We have full-time positions available. Your role is to provide quality customer service via email, phone, and text to the thousands of customers in the Midwest.
Must have strong attention to detail. Must have the ability to multitask and work in a fast-paced environment. Must be able to learn new systems and protocols on a computer, be tech-literate, and be adaptable to technology.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits: Health insurance, paid time off
Responsibilities
- Answer inbound phone calls and assist customers with questions, concerns, and service requests
- Schedule, reschedule, and confirm service appointments
- Develop and maintain strong relationships with clients
- Provide technical support to customers
- Provide clear information about services, treatments, billing, and warranties
- Resolve customer issues with professionalism, empathy, and follow-through
- Accurately document customer interactions and updates in the system
- Negotiate contracts and close agreements to maximize profits
- Work closely with technicians and internal teams to ensure a smooth customer experience
Experience
- Previous customer service or call center experience preferred, but not required
- Strong communication, service, and negotiation skills
- Strong work ethic, reliability, and a willingness to learn
- Positive attitude and genuine desire to help customers
- Comfortable speaking with customers over the phone
- Ability to remain calm, professional, and solution-focused with customers
- Strong attention to detail and ability to document information accurately
- Open to learning new systems, skills, and receiving feedback
If you are a results-driven individual with a passion for customer success and communication, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Benefits:
401(k) matching
Health insurance
Paid time off
Work Location: In person
$16-20 hourly 6d ago
Restaurant Reservations Agent - Promontory - Food and Beverage
Promontory Club Master 4.1
Service representative job in Park City, UT
Elevated above the Distractions
Promontory has received universal acclaim as a destination where life's greatest moments naturally play out thanks to its unrivaled depth and breadth of extraordinary family experiences. This established community - which spans more than 11 square miles - features an investment of more than $400 million in exceptional and award-winning amenities for every season. No other community comes close.
The Promontory Club is looking to fill a vacancy for a Restaurant Reservation Agent. Part time and full-time position available. Shifts are weekdays 9:00-5:00, weekends 9:00-3:30. Full-time and part-time available.
The main responsibilities of the Restaurant Reservation Agent are to meet the Member's needs in a friendly and professional manner that is consistent with the highest standards of Promontory Club restaurants. Handling all aspects of reservations between our three fine dining restaurants. Ensuring a smooth and efficient phone experience for patrons. The reservation agent is the primary point of contact for guests interested in making reservations, handling inquiries, processing bookings, and managing the reservation system.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Taking reservations:
Receiving and recording reservations via phone, email, or online platforms, ensuring accurate details are captured for each member.
Managing the reservation system:
Updating and maintaining the reservation database, ensuring accuracy and availability for members.
Handling guest inquiries:
Answering questions about the restaurant, menu, and reservation policies, providing helpful and courteous information.
Processing cancellations and modifications:
Handling requests for cancellation, modification, or changes to existing reservations, ensuring smooth adjustments.
Customer service:
Providing exceptional customer service, resolving any issues or concerns guests may have in a timely and professional manner.
Communication:
Effectively communicating with members, colleagues, and manager, ensuring clear and concise information exchange.
Essential skills for a restaurant reservation agent include:
Strong communication and interpersonal skills:
The ability to effectively communicate with members, both verbally and in writing, demonstrating a friendly and professional demeanor.
Customer service orientation:
A genuine desire to provide excellent service and ensure a positive guest experience.
Attention to detail:
Accuracy and precision in recording members information, managing reservations, and handling inquiries.
Organizational skills:
The ability to manage multiple tasks simultaneously, maintain a clear record of reservations, and prioritize tasks effectively.
Computer proficiency:
Familiarity with reservation software, online booking systems, and other relevant technology (word & excel).
Problem-solving skills:
The ability to handle guest complaints, resolve conflicts, and address unexpected challenges effectively.
Qualifications
EDUCATIONAL REQUIREMENTS AND CERTIFICATIONS: High school diploma or general education degree (GED) preferred; must be proficient in the English language, must be at least 16 years of age.
PREVIOUS EXPERIENCE REQUIRED: Previous reservations or hosting experience preferred; previous experience working with a P.O.S. system is preferred; must have good written and verbal communication skills; must have a high attention to detail and the ability to multitask in a fast-paced environment all while maintaining a high level of professionalism.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Must be able to seat on a desk most of the day; must be willing to work holidays and weekends.
Must be authorized to work in the United States without sponsorship.
Wages start at $22.00/hr and will be determined upon employment and will be commensurate with experience.
Promontory offers competitive wages and benefits including, but not limited to, paid time off (PTO), holiday pay, uniform and equipment allowance, employee meals and golf on two award winning courses.
Promontory Club is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
$22 hourly 9d ago
Service Center Representative
Love Where You Work
Service representative job in Provo, UT
Identify and resolve the member needs while providing outstanding member service over the phone. This position requires cross selling credit union products and services that fit the member's needs.
1. Assumes responsibility for the effective and professional performance of member service functions.
a. Actively and enthusiastically cross sells credit union products and services.
b. Performs account maintenance and account changes as needed.
c. Processes a variety of electronic funds transfers such as ACH, Wires, and Card Payments.
d. Presents and explains Credit Union services and products to members and assists in meeting their financial needs.
e. Provides necessary tools for account use such as check orders, debit cards, credit cards, and access to online banking.
f. Answers questions and solves problems for members by listening to concerns, collecting data, securing answers and reporting results to the inquiring party.
g. Completes the account opening process as well as the account closure process.
h. Identifies and resolves the member's needs while providing outstanding member service over the phone.
i. Prevents fraud through proper member verification.
j. Provides account services to members by receiving deposits and loan payments, issuing withdrawals, performing monetary transfers, and selling cashier's checks.
k. Performs card maintenance and research through the Visa system.
l. Processes member disputes.
m. Stays current and complies with all UCCU policies/procedures including security protocol by participating in the employee certification program.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.
a. Resolves member requests and questions promptly and courteously.
b. Keeps members informed of Credit Union products and services.
c. Maintains and projects the Credit Union's professional reputation.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and management.
a. Completes required paperwork and records accurately and promptly.
d. Attends meetings and trainings as required.
4. Assumes responsibility for related duties as required or assigned.
a. Actively and professionally cross sells Credit Union products and services.
b. Ensures that work area is clean, secure, and well maintained.
c. Exudes caring and professional attitude in all interactions with members, prospective members and coworkers.
PERFORMANCE MEASUREMENTS
1. Member services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Good business relations exist with members. Member problems or questions are courteously and promptly resolved.
3. Good working relationships and coordination exist with area personnel and Management. Appropriate assistance is provided to area staff as needed.
4. Required reports and documentation are accurate, complete, and timely.
5. The Credit Union's professional reputation is maintained and conveyed.
6. Works a regular and predictable schedule.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: Thorough knowledge of teller functions and credit union products, services, and policies.
Understanding of member bookkeeping procedures.
EXPERIENCE REQUIRED: Previous related experience is helpful.
SKILLS/ABILITIES: Excellent communication and public relations skills.
Professional appearance, dress, and attitude.
Ability to operate related computer applications and business equipment including 10-key and telephone.
Solid math and bookkeeping abilities.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
MATHEMATICS ABILITY: Ability to perform very simple algebra.
LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and
encyclopedias.
Ability to prepare memos, reports, and essays using proper punctuation, spelling and
grammar.
Ability to communicate distinctly with appropriate pauses emphasis; correct punctuation (or
sign equivalent), and variation in word order; using present, perfect, and future tenses.
INTENT AND FUNCTION OF S
s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed s are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
$30k-36k yearly est. 59d ago
Customer Success Rep C
Simco Electronics 4.1
Service representative job in Draper, UT
Job Description
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
• Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
• Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
• Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
• Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
• Proactively identify potential issues and resolve them before escalation.
Communication and Support
• Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
• Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
• Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
• Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
• Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
• Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
• Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
• Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
• Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
• Proactively share customer feedback and insights with the team to improve overall service quality.
• Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to guide, motivate, and develop team members.
• Expertise in managing and resolving disputes effectively.
• Flexible and creative problem-solving skills and a proactive, customer-focused mindset
• Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
• Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
• Comfort in presenting ideas and solutions to management and stakeholders.
• Exceptional active listening skills and the ability to empathize with customers.
• Time management and multitasking skills to handle multiple requests efficiently.
• Build trust and rapport with both customers and internal teams.
• Positive, solution-focused attitude with a commitment to accountability and self-improvement.
• Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
• Associate degree or equivalent experience.
• Minimum of 5 years of relevant customer service experience required.
• Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
• Prolonged periods of sitting while working on a computer.
• Occasional standing, bending, and other physical activities to support office or service-related tasks.
• Repetitive hand movements associated with data entry and computer work.
• Ability to lift and move up to 45 lbs. without assistance.
Working Environment
• Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
• Minimal travel may be required for training or customer support activities
$43k-58k yearly est. 10d ago
Client Specialist
Barry's 3.7
Service representative job in Salt Lake City, UT
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
$36k-59k yearly est. 4d ago
Fulfillment Team A
The Good & The Beautiful
Service representative job in Lehi, UT
We are looking for positive and proactive individuals to be a part of our fulfillment team.
Job Highlights
Set weekly schedule
Weekend or Holiday work not required
Work up to 5 shifts per week but only 3 shifts are required
Positive and clean work environment
Schedule: Monday - Friday, 8:00am - 2:00pm (Employees required to work a minimum of 3 shifts a week)
JOB DESCRIPTION
This position pulls, checks, packs and labels customer orders. Additionally, assembles course sets and book packs, stocks the “pulling area,” and is responsible for the cleanliness of the facility. This position will be responsible for ensuring accuracy and timeliness of all job functions.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read customer orders, work orders, shipping orders to determine items to be moved, gathered or distributed and/or shipped.
Move materials and items from receiving or storage areas to shipping or to other designated areas.
Assemble customer orders from stock and place orders on pallets or shelves or relocate orders to a holding area or shipping department.
Mark materials with identifying information using appropriate methods.
May be assigned facilities maintenance duties as needed.
Prepare parcels for mailing.
Sweep, dust and mop. Organize warehouse and work area for orderliness at all times.
Wear the proper safety equipment.
Competencies
Communication Proficiency.
Organizational Skills.
Thoroughness.
Time Management.
Detail Oriented.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This position works in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters and tape dispensers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 30 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
This is a part-time position. Days and hours of work are between Monday through Friday, between 8:00 a.m. to 2:00 p.m.
Expected hours: 18-29 per week. A minimum of 3 full shifts a week.
Requirement: Must be 16 years of age or older
Please note: We participate in E-Verify; this program verifies workers are authorized to work in the United States.
$29k-38k yearly est. 60d+ ago
HR Service Center Representatives
University of Utah 4.0
Service representative job in Salt Lake City, UT
Bookmark this Posting Print Preview | Apply for this Job Announcement Details Open Date 12/12/2025 Requisition Number PRN43824B Job Title HR Service Center Representatives Working Title Human Resources Service Center Representatives Career Progression Track S00 Track Level FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area President Department 00410 - Human Resources Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.50 Close Date 03/20/2026 Priority Review Date (Note - Posting may close at any time) 12/19/2025 Job Summary
Human Resources Service Center Representative
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures.
University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every 4 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.
University of Utah offers a comprehensive benefits package:
Benefits information is available at ************************
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our
Total Compensation Calculator: ******************************************
Responsibilities
Human Resources Service Center Representative, I
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures. Performs routine tasks as directed and under close supervision.
Requires little to no related experience.
Human Resources Service Center Representative, I - Department Specific Responsibilities:
* Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.
* Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options.
* Learn Human Resources Policies: Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.
* Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records.
* Support Human Resource Initiatives: Participate in Human Resource projects and initiatives as directed, providing logistical support.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience)
Human Resources Service Center Representative, I: Requires little to no related experience.
Preferences
* Experience working in a call center or a high-volume customer service role
* Strong active listening and verbal/written communication skills
* Ability to multitask and manage time effectively
* Comfortable with conflict resolution with the ability to deescalate
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at ************** for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at ************** or ************** or University Human Resource Management at ************** if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: ***************************************
Online reports may be submitted at oeo.utah.edu
************************************ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
* * What is your highest level of completed education?
* None
* High School Diploma or Equivalent
* Associate Degree
* Bachelor's Degree
* Master's Degree
* Doctorate Degree
* * How many years of related work experience do you have?
* Less than 2 years
* 2 years or more, but less than 4 years
* 4 years or more, but less than 6 years
* 6 years or more, but less than 8 years
* 8 years or more, but less than 10 years
* 10 years or more, but less than 12 years
* 12 years or more, but less than 14 years
* 14 years or more
* * Please indicate the number of years of customer service experience that you have:
* Less than 1 year
* 1 year or more, but less than 3 years
* 3 year or more, but less than 5 years
* 5 year or more, but less than 8 years
* 8 years or more
* * This position is hybrid in the Salt Lake City area. Are you able to work onsite downtown as required by the position?
* Yes
* No
Applicant Documents
Required Documents
Optional Documents
* Resume
* Cover Letter
How much does a service representative earn in Millcreek, UT?
The average service representative in Millcreek, UT earns between $23,000 and $40,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Millcreek, UT
$31,000
What are the biggest employers of Service Representatives in Millcreek, UT?
The biggest employers of Service Representatives in Millcreek, UT are: