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  • Customer Service Specialist

    Krosswood Doors

    Service representative job in Salt Lake City, UT

    About the Role: Krosswood Doors is a fast‑growing, industry‑leading e‑commerce brand crafting premium interior and exterior doors. With over $30M in annual revenue, we're expanding rapidly and delivering exceptional quality directly to customers and building professionals nationwide. We are looking for a Customer Service Specialist who takes ownership of each interaction with professionalism and empathy, excels at problem-solving and customer advocacy, and represents our brand with integrity and ownership. You will guide a homeowner through selecting the perfect entryway and help a contractor track job-site delivery. You will be the frontline for our brand, bridging the gap between our manufacturing floor and the customer's front door. Why Join Krosswood? Growth: We are a high-growth company scaling our internal sales and customer support teams. Impact: You aren't a cog in a machine; your ability to solve problems directly impacts our brand reputation and bottom line. Modern Environment: Our beautiful Salt Lake City office provides a bright, collaborative space, and we equip our team with modern tools (HubSpot, Aircall, AI) that minimize busy work so you can stay focused on helping customers. Key Responsibilities: Omni-Channel Support: Manage high-volume inquiries via phone, email, and live chat from both homeowners and professional contractors. Shipment Tracking Updates: Coordinate with our shipping and warehouse teams to track shipments, resolve shipping damages, and manage returns/claims efficiently. Technical Consultation: Assist customers with our door product specifications, associated with product installation. Training provided, but the ability and willingness to learn is required. Who You Are: Customer Oriented - You are customer-obsessed, lead with empathy, and take full ownership of each interaction - committed to delivering clear, professional, and high-quality service every time. The Translator: You can explain complex product terms to a novice homeowner with patience and clarity. The Detective: You don't just read a script. If a customer says a door arrived damaged, you investigate why and solve it. Tech-Savvy & Adaptable: You are comfortable working in multiple software platforms simultaneously. You are open to using new technologies, including AI tools, to help draft responses and improve your efficiency. Requirements: Experience: 2+ years of experience in Customer Service, E-commerce Support, or Inside Sales. Communication: Excellent written communication skills for email and chat support, as well as strong verbal communication abilities for phone interactions. Learning Agility: Willingness to learn our specific product lines and new productivity tools (AI) quickly. Industry Exposure (Nice to Have): Prior experience in doors, construction, or building materials is helpful but not necessary. We value customer service experience and will train the right candidate. Lowe's or Home Depot Pro Desk experience is also a plus. Software Experience: Familiarity with modern CRM tools is a significant advantage (HubSpot, NetSuite, and Aircall preferred). Proficient in Microsoft Office tools, with strong working knowledge of Excel, Word, and Outlook. Benefits: Competitive hourly wage ($21.50 - $26.00/hr) Health, Dental, and Vision insurance Paid Time Off (PTO) 401(k)
    $21.5-26 hourly 2d ago
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  • Baggage Service Agent

    G2 Secure Staff 4.6company rating

    Service representative job in Salt Lake City, UT

    Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.
    $25k-30k yearly est. 5d ago
  • Customer Service Liaison

    Addison Group 4.6company rating

    Service representative job in Salt Lake City, UT

    Provide excellent customer service by communicating with customers and internal sales teams while managing every aspect of the customer order lifecycle. This role supports assigned sales representatives and acts as a liaison between customers, sales, and operations to ensure timely and accurate order fulfillment. Key Responsibilities: Receive and process customer orders, coordinate purchase order details, and enter orders into the ERP system Answer incoming customer calls and respond to inquiries related to pricing, order status, shipments, tracking, credits, scheduling, cancellations, adjustments, quotes, and warehousing Prepare and review open order reports with sales representatives and customers on a recurring basis Maintain and manage customer contracts, including product releases and coordination with product managers and sales Arrange freight and secure rates through a TMS, collaborating with customers on shipment logistics Support sales with new customer leads and ongoing account needs Assist assigned sales representatives to ensure customer satisfaction Occasionally assist warehouse staff with labeling or related tasks as needed Perform additional duties as assigned by the Customer Service Manager Qualifications: 2+ years of customer service experience in a product-based environment Full-cycle CSR experience with order entry Manufacturing or distribution industry background strongly preferred High school diploma required; associate's or bachelor's degree preferred Advanced proficiency in Microsoft Word and Excel Experience working within an ERP system Strong math skills, including use of decimals and units of measure Ability to multitask, problem-solve, and work efficiently in a fast-paced environment Professional, confident customer service presence
    $32k-39k yearly est. 2d ago
  • Call Center Customer Service Representative

    Russell Tobin 4.1company rating

    Service representative job in South Jordan, UT

    We're Hiring: Call Center Customer Service Representative 📅 Contract: 6-12 months - Contract-to-Hire 💲 Pay: $21.00-$22.00/hour Are you an experienced call center or customer service professional with an interest in financial services? We're hiring Account Representatives to support clients at a top-tier investment banking firm, providing high-quality account assistance in a fast-paced, metrics-driven environment. ✅ What We're Looking For: 1+ year of call center or customer service experience Experience handling high-volume inbound calls Strong communication, problem-solving, and organizational skills Ability to navigate account systems and follow established procedures Banking, financial services, or regulated industry experience is a plus Associate's or Bachelor's degree in Business, Finance, or a related field preferred, not required 💼 What You'll Be Doing: Handle inbound client calls regarding account-related inquiries Deliver accurate, timely, and professional customer support Troubleshoot and resolve issues efficiently Maintain detailed and accurate documentation of all interactions Meet and exceed individual and team performance metrics 🌟 Why Join Us? Gain experience with a well-known financial institution Structured onboarding and ongoing training Fast-paced, team-oriented call center environment Opportunity for contract-to-hire conversion based on performance Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. 👉 Apply now to continue growing your customer service career in financial services.
    $21-22 hourly 2d ago
  • Truck Service Advisor I

    Travelcenters of America 4.5company rating

    Service representative job in Salt Lake City, UT

    There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future. Job Summary Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came! In this role, you can expect to: Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded Have extensive knowledge of the products we sell and the services we provide Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer Source parts from outside vendors and coordinate delivery Prepare end of shift drop and shift report; Understand various payment types Ensure the cleanliness of service counters, showroom, and customer restrooms Maintain the safety of both our customers and team members What we'd like to see: A dedicated individual who works well with others and is excited to be part of our team! High School Diploma or GED Good verbal and written communication skills Previous cashier and customer service experience; experience in repair or parts shop preferred Presents self in a professional manner to customers, management, and coworkers. Strong suggestive selling skills Basic computer skills Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions A valid driver's license With us, you'll enjoy: Competitive wages Medical, dental, vision and life insurance 401(k) with a company match Paid vacation and holidays Tuition reimbursement On-site meal discounts A wide variety of discounts on technology, travel, food and fuel Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Typical Physical Demands In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Disclaimer This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
    $28k-32k yearly est. 5d ago
  • Customer Retention Specialist

    AAPC

    Service representative job in Salt Lake City, UT

    This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value. Responsibilities Execute outbound and inbound renewal outreach across multiple channels (phone, email, text) Deliver outstanding customer service while resolving concerns that may impact retention Identify and surface upsell and upgrade opportunities during renewal conversations Generate qualified leads and warm handoffs to Sales teams Maintain accurate activity, notes, and pipeline updates within CRM systems Support retention campaigns, communication schedules, and outreach initiatives Meet or exceed individual renewal, retention, and activity goals Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes Actively participate in coaching, training, and performance feedback sessions Qualifications Self-motivated with the ability to manage daily outreach and follow-up independently Associate's degree or equivalent professional experience Energetic, optimistic, and resilient in a goal-oriented environment Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles Strong prioritization and time-management skills Demonstrated ability to deliver excellent customer service and build rapport Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools) Technically proficient with the ability to learn new systems quickly Clear, professional phone and written communication skills Open to feedback, coaching, and continuous improvement What we offer: Base pay + incentive potential Fun and diverse team environment Hybrid in-office/WFH schedule Comprehensive benefits package including medical, dental and vision insurance Health Savings Account Generous PTO and Holiday Pay 401(k) retirement plan and company match Who we are: AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
    $32k-41k yearly est. Auto-Apply 17d ago
  • Customer Success Rep C

    Simco Electronics 4.1company rating

    Service representative job in Draper, UT

    The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management * Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. * Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. * Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. * Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. * Proactively identify potential issues and resolve them before escalation. Communication and Support * Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. * Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. * Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization * Accurately document all customer interactions, service requests, and status updates in the appropriate systems. * Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. * Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management * Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. * Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration * Collaborate with internal teams to coordinate service workflows and ensure seamless communication. * Proactively share customer feedback and insights with the team to improve overall service quality. * Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies * Proficient in Microsoft Office applications (Word, Excel, Outlook). * Ability to guide, motivate, and develop team members. * Expertise in managing and resolving disputes effectively. * Flexible and creative problem-solving skills and a proactive, customer-focused mindset * Advanced communication skills with the ability to communicate clearly and effectively across different mediums. * Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. * Comfort in presenting ideas and solutions to management and stakeholders. * Exceptional active listening skills and the ability to empathize with customers. * Time management and multitasking skills to handle multiple requests efficiently. * Build trust and rapport with both customers and internal teams. * Positive, solution-focused attitude with a commitment to accountability and self-improvement. * Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications * Associate degree or equivalent experience. * Minimum of 5 years of relevant customer service experience required. * Strong multitasking skills and ability to train and lead team members effectively. Physical Demands * Prolonged periods of sitting while working on a computer. * Occasional standing, bending, and other physical activities to support office or service-related tasks. * Repetitive hand movements associated with data entry and computer work. * Ability to lift and move up to 45 lbs. without assistance. Working Environment * Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. * Minimal travel may be required for training or customer support activities
    $43k-58k yearly est. 60d+ ago
  • Strategic Inbound Sales Representative

    Hire Integrated

    Service representative job in Lehi, UT

    About the job Our sales team is competitive and passionate about helping small businesses attract, engage, and retain customers. We create opportunities for the company to grow, not only in our current verticals but also by exploring new industries that would benefit from our platform. Our quick sales cycle allows you to interact with more customers in your vertical (Dental, Medical, Veterinary, Home Services, etc.) who call our product a “game-changer.” This team leads and encourages the best out of each other. We give feedback, take feedback, and want people who take initiative to reach their goals. We care about each other and thrive on seeing others succeed. Schedule: Monday-Wednesday in office / Thursday-Friday flexible Reports to: Sales Director What You Will Own Manage a high-volume pipeline of net new inbound leads and drive new customer acquisition. This position will focus more on conversion over creation (lead to demo and demo to closed won). Maintain an understanding of the competitive market space and speak to our value proposition. Conduct 40+ demos per month. Maintain an extremely detailed and organized process in Salesforce. Exceed monthly sales quotas and expectations. What You Will Need to Accomplish the Job 4+ years of closing experience in an inside sales motion. Consistent performance metrics and track record of meeting quota. Excellent closing skills within an inside sales motion. Strong desire to win and initiative in driving personal success. Excellent organization with the ability to handle 50+ leads at any given time. Strong history of achieving sales metrics and quotas. Resilient attitude in an evolving work environment. What Will Make Us Love You Small business sales experience. Proven success in prospecting new markets and closing new business. Excellent communication/presentation skills and ability to build relationships. Excellent interpersonal skills.
    $37k-61k yearly est. 60d+ ago
  • Eaglewood Golf Course Front of House Customer Service 21 and Older

    City of North Salt Lake

    Service representative job in North Salt Lake, UT

    GRILL CUSTOMER SERVICE DEPARTMENT: GOLF DEPARTMENT GL: 55-5586-41102 JOB CLASSIFICATION: SEASONAL PAY GRADE 1 2025 YEAR ($10-$12 PER HOUR + TIPS) GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED This is a job description for Front of House/Customer Service team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customer service, efficient restaurant operations, and a pleasant dining environment. Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team. ESSENTIAL FUNCTIONS Greet and welcome guests with a friendly and professional demeanor. Assist guests in making reservations, seating arrangements, and answering their inquiries. Take and accurately relay food and drink orders to the kitchen. On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course. Provide friendly and prompt service, engaging golfers in a professional and courteous manner. Maintain accurate inventory of beverages, snacks, and supplies on the cart. Handle cash and credit card transactions accurately, providing change as needed. Keep detailed records of sales and reconcile cash at the end of each shift. Ensure compliance with all cash handling and reporting procedures. Keep the beverage cart clean, organized, and fully stocked throughout the shift. Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently. Report any mechanical issues or maintenance needs promptly. Build rapport with golfers, offering a friendly and welcoming atmosphere. Assist golfers w/ menu selections and provide information about course amenities and services. Address any customer inquiries or concerns with professionalism and courtesy. Ensure prompt and attentive service throughout the guest's dining experience. Build rapport with guests, anticipate their needs, and address any concerns or special requests. Handle guest feedback and complaints with professionalism and empathy. Collaborate with other front-of-house staff to ensure seamless service. Set up and maintain dining areas, ensuring tables are clean and properly set. Clear and reset tables efficiently to accommodate incoming guests. Assist in maintaining overall cleanliness and organization in the dining area. Operate the point-of-sale (POS) system to input orders and process payments. Accurately handle cash, credit card transactions, and provide change as needed. Follow cash handling and reporting procedures accurately. Familiarize yourself with the menu items, specials, and beverage selections. Provide recommendations and descriptions of dishes to guests. Communicate with the kitchen regarding guest dietary preferences and special requests. Work closely with fellow front-of-house staff and kitchen team for efficient service. Participate in pre-shift meetings and training sessions. Support a positive and collaborative work environment. JOB REQUIREMENTS Previous customer service or restaurant experience is a plus. A genuine passion for providing excellent customer service. Effective communication and interpersonal skills. Ability to remain calm and professional in high-pressure situations. Ability to stand and walk for extended periods. Lift and carry trays or items as needed. Adherence to the restaurant's dress code and grooming standards. Maintaining a clean and professional appearance. Minimum age requirements as per local regulations. Flexibility to work various shifts, including evenings, weekends, and holidays. Maintain a positive and friendly demeanor, enhancing the overall guest experience. Active Food Handler's Permit upon Hiring. Active Alcohol Service License. As Front of House/Customer Service team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customer service, we invite you to join our team and contribute to the success of our establishment.
    $10-12 hourly 60d+ ago
  • Fulfillment Team B

    The Good & The Beautiful

    Service representative job in Lehi, UT

    We are looking for positive and proactive individuals to be a part of our fulfillment team. Job Highlights Set weekly schedule Weekend or Holiday work not required Work up to 5 shifts per week but only 3 shifts are required Positive and clean work environment Schedule: Monday - Thursday, 2:15pm (semi-flexible start time until 3:00pm) - 8:00pm Friday, 2:15pm (semi-flexible start time until 3:00pm) - 6:00pm Employees required to work a minimum of 3 shifts a week JOB DESCRIPTION This position pulls, checks, packs and labels customer orders. Additionally, assembles course sets and book packs, stocks the “pulling area,” and is responsible for the cleanliness of the facility. This position will be responsible for ensuring accuracy and timeliness of all job functions. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Read customer orders, work orders, shipping orders to determine items to be moved, gathered or distributed and/or shipped. Move materials and items from receiving or storage areas to shipping or to other designated areas. Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department. Mark materials with identifying information using appropriate methods. May be assigned facilities maintenance duties as needed. Prepare parcels for mailing. Sweep, dust and mop. Organize warehouse and work area for orderliness at all times. Wear the proper safety equipment. Competencies Communication Proficiency. Organizational Skills. Thoroughness. Time Management. Detail Oriented. Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This position works in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters and tape dispensers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 30 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type and Expected Hours of Work This is a part-time position. Days and hours of work are between Monday through Friday, between 2:15pm (semi-flexible start time until 3:00pm) - 8:00pm. Expected hours: 18-29 per week. A minimum of 3 full shifts a week. Requirement: Must be 16 years of age or older. Please note: We participate in E-Verify; this program verifies workers are authorized to work in the United States.
    $29k-38k yearly est. 60d+ ago
  • LOWA - Dealer and Consumer Service Representative - Professional

    Tecnica Group USA Corporation

    Service representative job in Salt Lake City, UT

    Since 1923, LOWA has earned a reputation for crafting premium outdoor boots and shoes that blend outstanding quality and fit through innovative design and proprietary technology. As part of Tecnica Group North America, a family of leading outdoor brands, we are committed to a best-in-class employee experience rooted in connection, growth, passion, and purpose. Position Summary The Dealer and Consumer Service Representative - Professional will serve as the primary point of contact for professional (tactical, work, and duty) dealers and consumers, ensuring timely, solution-oriented support that reflects the brand's high standards. This role will focus primarily on managing the tactical side of the business while also serving as an overflow resource for the Outdoor segment when needed. The position requires strong attention to detail, proactive communication, and the ability to manage complex order and service requirements. By becoming an expert in the company's ERP system and working cross-functionally with Sales, Operations, and the 3PL warehouse, this role ensures that orders, returns, warranties, and deliveries are managed accurately and efficiently. Essential Duties and Responsibilities Customer Service & Support Serve as the primary contact for tactical dealers and consumers, handling inquiries via phone, email, and other channels with professionalism and efficiency. Troubleshoot and resolve service issues promptly, escalating when necessary to maintain customer satisfaction. Act as a brand ambassador, delivering consistent, high-quality service across all professional accounts. Order & After-Sales Management Manage order book for tactical accounts, ensuring accurate entry, timely updates, and efficient fulfillment. Process after-sales services including returns, exchanges, and warranty claims for professional accounts. Proactively identify and address delivery delays, order extensions, and fulfillment challenges to minimize disruptions. Coordinate with 3PL warehouse and logistics partners to ensure accurate and timely deliveries. Sales & Business Development Support Partner with Sales Representatives focused on the tactical market to provide account updates, service support, and customer insights. Contribute to business development activities by ensuring professional accounts receive accurate and timely service. Make outbound calls to the Professional Dealer base to provide account management and identify opportunities for growth. Support Outdoor dealer and consumer service as needed. Systems & Process Mastery Become an expert in the ERP system to manage tactical orders, returns, and service requests efficiently. Ensure accurate and timely data entry for all transactions. Assist in refining service processes and implementing best practices across the Customer Service team. Qualifications, Skills, Abilities & Competencies Bachelor's degree preferred; associate degree or equivalent work experience considered. 2+ years of customer service or account support experience, preferably within tactical, footwear, outdoor, or consumer goods industries. Experience with ERP systems or order management platforms required. Familiarity with firearms culture and terminology; able to communicate authentically with practitioners. Strong written and verbal communication skills. Detail-oriented, organized, and proactive problem solver. Ability to manage multiple priorities in a fast-paced environment. Customer-first mindset with strong interpersonal skills. Team-oriented with ability to collaborate cross-functionally. Tech-savvy with the ability to learn and master new systems. Physical Demands & Working Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this role, the employee is regularly required to sit, stand, walk, talk, and hear. The employee may occasionally kneel, stoop, crouch, twist, and lift up to 30 pounds, with or without accommodations. The work environment is typically office-based with moderate noise levels but may involve occasional exposure to warehouse environments with variable noise and lighting.
    $25k-30k yearly est. 5d ago
  • Customer Experience Representative

    Silac Insurance Company

    Service representative job in Salt Lake City, UT

    About SILAC SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees. With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees. We hold true to our core values: Adaptability & Continuous Improvement Transparency & Trust, Honesty & Integrity Teamwork & Collaboration Gratitude & Compassion At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Customer Experience Representative Department Overview: The Customer Experience Department at SILAC supports policyholders, agents, and internal partners by delivering efficient, accurate, and compassionate service. We manage incoming inquiries, process policy-related transactions, and provide education on our annuity products. Our department values collaboration, consistency, and a commitment to delivering excellent service. By focusing on clear communication and problem-solving, we support SILAC's mission to be a trustworthy and responsive partner. Job Overview: The Level 1 Customer Experience Representative is responsible for supporting incoming service needs with the majority of the work through incoming phone calls. This role serves as the first point of contact for customers and agents with issued policies or pre-sale questions, assisting with questions related to policy status, basic transactions, and general information. Representatives must demonstrate strong listening skills, accurate documentation, and a customer-first mindset. This role also acts as a gateway for professional development within the department. Job Details Starting Pay Rate: $21.75 Full Time or Part Time: Full-Time Standard Hours Per Week: Monday - Friday, 40 hours/week Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT Schedule Type: In-Office with potential to go Hybrid in the future. What you'll do: Customer Support (Phone & Written): Respond to incoming calls and messages from policyholders, agents, and internal teams. Provide accurate, policy-level information in a professional and timely manner. Provide information and resources via email to agents and policyowners. Processing: Review and complete basic service requests such as address changes, annual reallocation of funds, and beneficiary updates. Ensure all requests meet internal and regulatory guidelines prior to processing. Documentation & System Navigation: Accurately record customer interactions and transaction details in appropriate systems. Navigate multiple internal platforms to locate policy data and job aids. Collaboration & Communication: Partner with teammates and cross-functional departments to resolve issues. Communicate updates, escalations, and service impacts to appropriate channels. Learning & Development: Participate in regular training and coaching sessions. Stay informed of product changes, procedural updates, and customer experience initiatives. Job Requirements Who you are: High school diploma or equivalent 1+ year of experience in a customer service, administrative, or call center environment Strong verbal and written communication skills Comfortable using multiple systems and following defined procedures Willingness to learn annuity products and financial service regulations Desired Experience in the annuity or life insurance industry Experience in a Customer Service Experience in a call or service center environment Familiarity with financial service terminology and processes BENEFITS: Medical Plans, including FSA and HSA Dental and Vision 401(k) (Roth and Traditional) Pet Insurance Parental Leave Paid Time and Sick Time off 10 Paid Holidays and 1 Birthday Pay Paid Volunteer Time College Tuition Reimbursement Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins.com email address. At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.
    $21.8 hourly 6d ago
  • Inbound Sales Representative

    Nuvia MSO LLC

    Service representative job in Orem, UT

    Job Description Do you have a keen eye for detail and a passion for sales? Then this opportunity is for you! Our growing teams are looking for enthusiastic Inbound Sales Representatives to join our growing sales team. This in office role plays a crucial role in managing the flow of hundreds of warm leads from prospective patients interested in dental implant treatment. The Inbound Sales Representative's main goal is to schedule and confirm attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly. Come Join our amazing team at Nuvia Dental Implants, where we provide dental implants to patients, literally changing their lives. We'd love to show you why our teams love working here! This Inbound Sales Representative comes with a $50k base annual salary plus commissions, and the opportunity would include eligibility for our full range of benefits and perks that include health, dental, and vision, parental leave, employer contributions to 401K and PTO, holiday pay, and more! Responsibilities: Live Company Core Values: Patient Obsessed, MVP Teamwork, Operational Excellence, and Eagerness to Invent The Inbound Sales Representative's main goal is to schedule and confirm the attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly Handle a high volume of inbound lead forms daily, ensuring timely follow-up to generate productive conversations with prospective patients Use persuasive, motivational skills to inspire patients to take the next step toward their dental health journey Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks Prioritize the patient's experience and ensure clear communication, empathy, and a helpful attitude throughout the process Qualifications: Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and/or In-person direct sales experience Basic tech literacy is required, and experience working with CRM systems is a plus Excellent written and verbal communication skills High confidence in yourself and Nuvia's services Proactive self-starter with the ability to work independently. Integrity and dedication to providing the best patient experience 40 hours a week. Monday - Friday with potential/optional Saturdays In-Office from 8 am to 5 pm in all time-zones; hours may need to be flexible at times
    $50k yearly 7d ago
  • Customer Service Management

    The University of Utah 4.0company rating

    Service representative job in Salt Lake City, UT

    Customer Service Management Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Responsibilities Senior Supervisor, Customer Service Management Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization. Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience. Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Senior Supervisor, Customer Service Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
    $25k-42k yearly est. 4d ago
  • Customer Success Representative

    EVO Pest Control

    Service representative job in Orem, UT

    Come work with the highest-rated and fastest-growing Pest Control Company in the Midwest! We are looking for a qualified Customer Success Representative for our office in Orem, UT. We have full-time positions available. Your role is to provide quality customer service via email, phone, and text to the thousands of customers in the Midwest. Must have strong attention to detail. Must have the ability to multitask and work in a fast-paced environment. Must be able to learn new systems and protocols on a computer, be tech-literate, and be adaptable to technology. Job Type: Full-time Pay: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: Health insurance, paid time off Responsibilities - Answer inbound phone calls and assist customers with questions, concerns, and service requests - Schedule, reschedule, and confirm service appointments - Develop and maintain strong relationships with clients - Provide technical support to customers - Provide clear information about services, treatments, billing, and warranties - Resolve customer issues with professionalism, empathy, and follow-through - Accurately document customer interactions and updates in the system - Negotiate contracts and close agreements to maximize profits - Work closely with technicians and internal teams to ensure a smooth customer experience Experience - Previous customer service or call center experience preferred, but not required - Strong communication, service, and negotiation skills - Strong work ethic, reliability, and a willingness to learn - Positive attitude and genuine desire to help customers - Comfortable speaking with customers over the phone - Ability to remain calm, professional, and solution-focused with customers - Strong attention to detail and ability to document information accurately - Open to learning new systems, skills, and receiving feedback If you are a results-driven individual with a passion for customer success and communication, we invite you to apply for this exciting opportunity. Job Type: Full-time Benefits: 401(k) matching Health insurance Paid time off Work Location: In person
    $16-20 hourly 3d ago
  • Restaurant Reservations Agent - Promontory - Food and Beverage

    Promontory Club Master 4.1company rating

    Service representative job in Park City, UT

    Elevated above the Distractions Promontory has received universal acclaim as a destination where life's greatest moments naturally play out thanks to its unrivaled depth and breadth of extraordinary family experiences. This established community - which spans more than 11 square miles - features an investment of more than $400 million in exceptional and award-winning amenities for every season. No other community comes close. The Promontory Club is looking to fill a vacancy for a Restaurant Reservation Agent. Part time and full-time position available. Shifts are weekdays 9:00-5:00, weekends 9:00-3:30. Full-time and part-time available. The main responsibilities of the Restaurant Reservation Agent are to meet the Member's needs in a friendly and professional manner that is consistent with the highest standards of Promontory Club restaurants. Handling all aspects of reservations between our three fine dining restaurants. Ensuring a smooth and efficient phone experience for patrons. The reservation agent is the primary point of contact for guests interested in making reservations, handling inquiries, processing bookings, and managing the reservation system. ESSENTIAL DUTIES AND RESPONSIBILITIES: Taking reservations: Receiving and recording reservations via phone, email, or online platforms, ensuring accurate details are captured for each member. Managing the reservation system: Updating and maintaining the reservation database, ensuring accuracy and availability for members. Handling guest inquiries: Answering questions about the restaurant, menu, and reservation policies, providing helpful and courteous information. Processing cancellations and modifications: Handling requests for cancellation, modification, or changes to existing reservations, ensuring smooth adjustments. Customer service: Providing exceptional customer service, resolving any issues or concerns guests may have in a timely and professional manner. Communication: Effectively communicating with members, colleagues, and manager, ensuring clear and concise information exchange. Essential skills for a restaurant reservation agent include: Strong communication and interpersonal skills: The ability to effectively communicate with members, both verbally and in writing, demonstrating a friendly and professional demeanor. Customer service orientation: A genuine desire to provide excellent service and ensure a positive guest experience. Attention to detail: Accuracy and precision in recording members information, managing reservations, and handling inquiries. Organizational skills: The ability to manage multiple tasks simultaneously, maintain a clear record of reservations, and prioritize tasks effectively. Computer proficiency: Familiarity with reservation software, online booking systems, and other relevant technology (word & excel). Problem-solving skills: The ability to handle guest complaints, resolve conflicts, and address unexpected challenges effectively. Qualifications EDUCATIONAL REQUIREMENTS AND CERTIFICATIONS: High school diploma or general education degree (GED) preferred; must be proficient in the English language, must be at least 16 years of age. PREVIOUS EXPERIENCE REQUIRED: Previous reservations or hosting experience preferred; previous experience working with a P.O.S. system is preferred; must have good written and verbal communication skills; must have a high attention to detail and the ability to multitask in a fast-paced environment all while maintaining a high level of professionalism. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Must be able to seat on a desk most of the day; must be willing to work holidays and weekends. Must be authorized to work in the United States without sponsorship. Wages start at $22.00/hr and will be determined upon employment and will be commensurate with experience. Promontory offers competitive wages and benefits including, but not limited to, paid time off (PTO), holiday pay, uniform and equipment allowance, employee meals and golf on two award winning courses. Promontory Club is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
    $22 hourly 6d ago
  • Customer Success Representative

    Evo Pest Office 4.0company rating

    Service representative job in Orem, UT

    Benefits: 401(k) Health insurance Paid time off Come work with the highest-rated and fastest-growing Pest Control Company in the Midwest! We are looking for a qualified Customer Success Representative for our office in Orem, UT. We have full-time positions available. Your role is to provide quality sales and customer service via email, phone, and text to the thousands of customers in the Midwest. Must have strong attention to detail. Must have the ability to multitask and work in a fast-paced environment. Must be able to learn new systems and protocols on a computer, be tech-literate, and be adaptable to technology. Job Type: Full-time Pay: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: Employee discount health insurance, paid time off Responsibilities - Develop and maintain strong relationships with clients - Drive sales growth through account management strategies - Identify new business opportunities and lead generation - Negotiate contracts and close agreements to maximize profits - Collaborate with the sales team to achieve targets - Utilize Salesforce or similar CRM tools for account management - Conduct warm calling to prospective clients - Provide technical sales support to customers Experience - Proven experience in account management, sales, or related field - Strong communication and negotiation skills - Leadership abilities to drive results and motivate teams - Business development expertise to identify growth opportunities - Familiarity with market trends and competitor activities If you are a results-driven individual with a passion for sales and account management, we invite you to apply for this exciting opportunity. Compensation: $16.00 - $20.00 per hour Our Mission No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties Family-Owned. Family-Run. Family-First. At Evo Pest Control, we know what it means to be part of a family. As part of the Evo family we commit to doing whatever it takes to keep unwanted guests out of our customers' homes. That's why we offer a range of effective services to tackle existing pest problems and prevent future infestations before they start.
    $16-20 hourly Auto-Apply 60d+ ago
  • Service Center Representative

    Love Where You Work

    Service representative job in Provo, UT

    Identify and resolve the member needs while providing outstanding member service over the phone. This position requires cross selling credit union products and services that fit the member's needs. 1. Assumes responsibility for the effective and professional performance of member service functions. a. Actively and enthusiastically cross sells credit union products and services. b. Performs account maintenance and account changes as needed. c. Processes a variety of electronic funds transfers such as ACH, Wires, and Card Payments. d. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. e. Provides necessary tools for account use such as check orders, debit cards, credit cards, and access to online banking. f. Answers questions and solves problems for members by listening to concerns, collecting data, securing answers and reporting results to the inquiring party. g. Completes the account opening process as well as the account closure process. h. Identifies and resolves the member's needs while providing outstanding member service over the phone. i. Prevents fraud through proper member verification. j. Provides account services to members by receiving deposits and loan payments, issuing withdrawals, performing monetary transfers, and selling cashier's checks. k. Performs card maintenance and research through the Visa system. l. Processes member disputes. m. Stays current and complies with all UCCU policies/procedures including security protocol by participating in the employee certification program. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Resolves member requests and questions promptly and courteously. b. Keeps members informed of Credit Union products and services. c. Maintains and projects the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and management. a. Completes required paperwork and records accurately and promptly. d. Attends meetings and trainings as required. 4. Assumes responsibility for related duties as required or assigned. a. Actively and professionally cross sells Credit Union products and services. b. Ensures that work area is clean, secure, and well maintained. c. Exudes caring and professional attitude in all interactions with members, prospective members and coworkers. PERFORMANCE MEASUREMENTS 1. Member services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. 2. Good business relations exist with members. Member problems or questions are courteously and promptly resolved. 3. Good working relationships and coordination exist with area personnel and Management. Appropriate assistance is provided to area staff as needed. 4. Required reports and documentation are accurate, complete, and timely. 5. The Credit Union's professional reputation is maintained and conveyed. 6. Works a regular and predictable schedule. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Thorough knowledge of teller functions and credit union products, services, and policies. Understanding of member bookkeeping procedures. EXPERIENCE REQUIRED: Previous related experience is helpful. SKILLS/ABILITIES: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Ability to operate related computer applications and business equipment including 10-key and telephone. Solid math and bookkeeping abilities. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform very simple algebra. LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar. Ability to communicate distinctly with appropriate pauses emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
    $30k-36k yearly est. 56d ago
  • Customer Success Rep C

    Simco Electronics 4.1company rating

    Service representative job in Draper, UT

    Job Description The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities
    $43k-58k yearly est. 7d ago
  • Fulfillment Team A

    The Good & The Beautiful

    Service representative job in Lehi, UT

    We are looking for positive and proactive individuals to be a part of our fulfillment team. Job Highlights Set weekly schedule Weekend or Holiday work not required Work up to 5 shifts per week but only 3 shifts are required Positive and clean work environment Schedule: Monday - Friday, 8:00am - 2:00pm (Employees required to work a minimum of 3 shifts a week) JOB DESCRIPTION This position pulls, checks, packs and labels customer orders. Additionally, assembles course sets and book packs, stocks the “pulling area,” and is responsible for the cleanliness of the facility. This position will be responsible for ensuring accuracy and timeliness of all job functions. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Read customer orders, work orders, shipping orders to determine items to be moved, gathered or distributed and/or shipped. Move materials and items from receiving or storage areas to shipping or to other designated areas. Assemble customer orders from stock and place orders on pallets or shelves or relocate orders to a holding area or shipping department. Mark materials with identifying information using appropriate methods. May be assigned facilities maintenance duties as needed. Prepare parcels for mailing. Sweep, dust and mop. Organize warehouse and work area for orderliness at all times. Wear the proper safety equipment. Competencies Communication Proficiency. Organizational Skills. Thoroughness. Time Management. Detail Oriented. Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This position works in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters and tape dispensers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 30 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type and Expected Hours of Work This is a part-time position. Days and hours of work are between Monday through Friday, between 8:00 a.m. to 2:00 p.m. Expected hours: 18-29 per week. A minimum of 3 full shifts a week. Requirement: Must be 16 years of age or older Please note: We participate in E-Verify; this program verifies workers are authorized to work in the United States.
    $29k-38k yearly est. 60d+ ago

Learn more about service representative jobs

How much does a service representative earn in Taylorsville, UT?

The average service representative in Taylorsville, UT earns between $23,000 and $41,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Taylorsville, UT

$31,000

What are the biggest employers of Service Representatives in Taylorsville, UT?

The biggest employers of Service Representatives in Taylorsville, UT are:
  1. VCA Animal Hospitals
  2. Global Elite Group
  3. Cintas
  4. Clean Harbors
  5. The Hertz Corporation
  6. Vanguard Services
  7. Ao Garcia Agency
  8. The Network 101
  9. Stanley Black & Decker
  10. ESa
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