Service supervisor jobs in Cypress, CA - 1,313 jobs

Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Education Requirement: A. High School Diploma or Equivalent Day-to-Day Responsibilities/Workload: Position Summary: We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period. Key Responsibilities: • Supervise daily operations of in-person claims advisor teams at the designated support center. • Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers. • Monitor team performance, customer interactions, and adherence to claims intake protocols. • Provide coaching, real-time support, and conflict resolution for front-line staff. • Escalate complex or sensitive customer issues to appropriate internal teams. • Collaborate with program leadership to ensure service levels meet KPIs. • Maintain accurate documentation of team activities, customer feedback, and operational metrics. • Ensure compliance with safety, privacy, and utility-specific policies. Required Skills/Attributes: Required Qualifications: • High school diploma or equivalent (Associate's or Bachelor's degree preferred). • Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based. • Strong leadership and coaching skills, especially in high-stress or crisis environments. • Excellent interpersonal and communication skills. • Experience working with vulnerable populations or in emergency response settings. • Proficiency in basic digital tools (e.g., CRM systems, document handling platforms). • Experience in utility services, insurance claims, or healthcare. Desired Skills/Attributes: • Bilingual (Spanish or other languages) a plus. • Familiarity with trauma-informed customer service practices.

Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Century Group is partnering with a client who is seeking a Tax Supervisor/Senior to join their team. This is a hybrid role with three days being onsite in their Woodland Hills, CA office. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $85,000 to $90,000 per year. Job Description: Plan and supervise audit and tax engagements, including supervision of staff, monitoring budgets and progress, and reporting status to team members Research and analysis of accounting and tax issues Provide on-the-job training and constructive feedback to professional staff Direct interaction with client personnel to discuss and resolve tax and accounting-related matters Requirements: Computer skills including proficiency with tax and audit software Excellent verbal, written and interpersonal communication skills Able to communicate with professionals at all levels Able to communicate complex information to a variety of audiences Experience: Bachelor's degree in Accounting or Business and a minimum of 3 years' relevant experience REF46485 #LI-POST

A leading HR consulting firm in Los Angeles seeks a skilled consultant to enhance project implementations and train partners. Responsibilities include daily team meetings, analyzing technical issues, ensuring quality checks, and conducting customer training. Ideal candidates should have strong organizational skills and a commitment to delivering excellent consulting services. This role offers opportunities for growth and coordination with senior management. #J-18808-Ljbffr

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services. Essential Functions Participate in relationship management with prospective students and their families, alumni, and active students. Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them. Ensure all students complete Smart Measure and meet with students to discuss results. Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails). Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations. Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan. Develop / support retention strategies effective in both active and inactive students. Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach. Manage Student Event calendar; Update posted schedules, calendars, and monitors each term. Coordinate bi-annual student focus groups and encourage student participation. Prepare and present material at internal workshops; both in person and virtually. Identify opportunities for student life activities to increase student involvement. Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements. Connect students with Instructors/ Program Chair to get additional tutoring when needed. Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed. Active participation in Student Council / Student Groups. Work closely with pending graduates to ensure the completion of exit requirements are met. Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums. Support Career Services in new student job placement initiatives to ensure current students can find work while attending school. Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established. Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees. Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting. Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager. Knowledge, Skills and Ability Required Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations. Knowledge of student advising theory and best practices; ability to implement these practices effectively. Knowledge of obstacles facing non-traditional students and strategies for overcoming them. Thrive in a fast-paced environment and demonstrate a passion for higher education. Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form. Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related. Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize. Excellent problem-solving skills, leadership, and time management skills are necessary. Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds. Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor. Must remain flexible regarding external factors that may affect the work schedule. Qualifications Education and Work Experience High School diploma or GED required. Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required. Master's degree preferred. Experience in an educational setting supporting students' progress toward their educational goals. Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals. Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook Experience with Anthology software preferred . Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook Strong written and verbal communication skills

Career Opportunities with Special Aerospace Services Precise Positioning Service Equipment Certification Office (PECO) Execution Precise Positioning Service Equipment Certification Office (PECO) Execution Who We Are Aurex is a mission-focused aerospace and defense company building the next frontier of deterrence. From hypersonics and missile defense to hardened networks and orbital systems, we design, test, and deliver the platforms that turn unproven ideas into battlefield-ready capability. Born in Huntsville and built for speed, Aurex brings together aerospace veterans, combat-tested operators, and forward-leaning technologists to solve problems that matter-fast. We move from whiteboard to warfighter with precision, clarity, and zero tolerance for fluff. Job Overview The United States Space Force developed the Military Standard Order (MSO) Program which is modeled after the Federal Aviation Administration (FAA) Technical Standard Order (TSO) Authorization (TSOA) process as codified in the United States Code of Federal Regulations (CFR) Title 14 CFR Part 21 Subpart O, Technical Standard Order Approvals. The Precise Positioning Service Equipment Certification Office (PECO) acts as the MSO Program certification authority for customers/applicants who seek MSO Authorization (MSOA) on Global Positioning System (GPS) Precise Positioning Service (PPS) User Equipment (UE). Summary of Job Duties Perform Certification Authority activities per the MSO Program, including: Reviewing customer/applicant Certification Plans and Change Impact Analyses. Conducting Software Reviews on the software development process (e.g., DO-178) (desktop and on-site). Conducting AEH Reviews on the Airborne Electronic Hardware (AEH) development process (e.g., DO-254) (desktop and on-site). Reviewing and approving MSO functional data (e.g., MSO-C145b, DO-229()). Supporting customer/applicant meetings and reviews (desktop and on-site).Developing official PECO correspondence (e.g., Issue Papers, MSOA Letters). Developing MSO standards (e.g., MSO-C145()) and related guidance (e.g., templates) and assisting in their approval. Staying current with certification authority (e.g., FAA, EASA) and industry (e.g., RTCA, SAE) guidance and incorporating guidance into the MSO Program as appropriate. Providing MSO Program technical assistance and advice to government and industry. Communicate with project team members to identify scope of work, schedule, and risks. Identify potential certification issues and any adverse impact; communicate any certification related information to team. Analyze problems and derive appropriate solutions. Maintain accurate and up-to-date certification records. Maintain a safe, secure and legal work environment, adhering to all company policies and procedures. Contribute to team effort by accomplishing related results as needed. Maintain and protect the confidentiality of the Company's information and products. Basic Qualifications Bachelor's Degree in Engineering or similar technical discipline is required. Operational knowledge of RTCA DO-178() and DO-254. Operational knowledge of TSO program processes and general FAA regulations and guidance. Basic knowledge of GPS and how MOPS such as RTCA DO-229() are invoked for equipment certification. Able to analyze FAA regulatory requirements and advisory materials. Exceptional organizational skills, self-motivation, a sense of urgency and sensitivity to deadlines, and detail oriented. Technical writing ability. Ability to communicate and present both orally and written. Ability to work independently and as part of a broader team. Possess strong analytical and problem-solving abilities. Must be able to obtain a U.S. Security clearance. This means that only U.S. citizens are eligible for this position. May be asked to work extended or irregular hours as required. Must be able to travel to customer/applicant locations. Ability to communicate effectively, both verbally and in writing How You Will Be Rewarded We offer a comprehensive total rewards approach to compensation, providing incentives and benefits that extend far beyond the base salary. Compensation is determined by the candidate's work experience, education, training, and relevant skills. We offer a competitive benefits package designed to support our employees' health, well-being, and professional growth. Aurex is an Equal Opportunity Employer. It prohibits discrimination, retaliation, or any type of harassment on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, citizenship, immigration status, or any other legally protected status in employment, including in hiring, firing, and recruiting decisions. All applicants must be authorized to work lawfully in the United States for positions at Aurex. There may be limited circumstances in which a law, regulation, executive order, or government contract would require certain citizenship; only in those limited circumstances would Aurex require certain citizenship status to comply with the relevant law, regulation, executive order, or government contract applicable to that position. For all other positions, Aurex does not consider an applicant's citizenship but only requires that the applicant be authorized to work lawfully in the United States. If a position is one that falls under export control laws and regulations requiring authorization from the U.S. government to access export‑controlled items, any hiring is contingent on the applicant passing the export compliance assessment, which is separate from the I‑9 process, for that specific position. A background check will be required prior to any hire. Elevate your career by joining the Aurex Platform, a leader in aerospace innovation! #J-18808-Ljbffr

International Education Corporation is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - it's an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud. We are currently seeking an Director of Curriculum and Academic Services to join our team. This is a 100% on-site role and works out of our corporate office in Irvine, CA. This position is responsible for providing leadership and direction within the company for planning, administration, supervision, and coordination of programs and courses offered within the IEC. The position is also responsible for development and/or implementation of new courses/programs and accountable for planning, directing, and evaluating assigned functions associated with maintaining quality instructional programs as well as meeting programmatic, and accreditation standards Primary/Essential duties and responsibilities Complies with all Federal, State, accreditation and institutional policies and procedures. Provides leadership in developing a direction and vision for academic programs, which is in line with the strategic direction of the Company. Actively promotes the Company's mission, vision and values statements. Ensures that programs meet accreditation, IEC, and Department of Education compliance standards. Participates in creating academic policies and procedures. Monitors, prepares, develops, and upgrades curriculum for current and new programs. Monitors, manages, and recommends for supplies and equipment for current and new programs. Makes recommendation for identifying, recruiting, and selecting knowledge-based expert and/or interested volunteers for curriculum development activities. Actively participates in market study to stay abreast of changes in program offering and subject matter. Actively works with Compliance Department to prepare and submit documentation for current and new programs. Actively works with Purchasing Department for inventory and maintenance of new program instructional materials. Monitor and manages the program cost to maintain profitability. Monitor and manages the quality of curriculum on UNIFY for program delivery in classrooms, and labs. Monitors changes in accreditation for changes in curriculum requirements. Works closely with Career Services to monitor program outcomes effectiveness for graduate placement. Monitor recommendation of Advisory Board meetings for instructional quality. Monitors Instructor's Quarterly Quality Control Report. Ensures that all faculty members receive ample training on program modifications and new instructional materials and textbooks. Actively works with publishing companies to ensure quality assurance of new technological advances in instructions and training. Works with Directors of Education (DOE) and Program Administrators (PA) to understand and to enforce curriculum policies and procedures. Works with Directors of Education (DOE) and Program Administrators (PA) to manage the quality of curricula delivery and maintains the academic integrity of the institution. Monitors the outcomes of the educational process to ensure programs meet objectives and academic standards. Other duties as assigned. Requirements: Master Degree preferred. Successful track record of effective leadership and team development. Minimum of 3 years management experience in education and experience in classroom teaching. Excellent interpersonal and teambuilding skills. Ability to function as part of the company management team. Ability to work with a diverse population. Excellent communication, conflict resolution, and problem solving skills. Familiarity with student life, learning, services and outcomes assessment. Positive student retention management experience. Successful track record preparing and managing department budgets. PC competency with MS Office. We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more. If changing students' lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!

ID 2026-18076 Element has an opportunity for a Customer Services Supervisor; the primary function is to lead the daily activities of the customer service team, ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues, coordinating with technical and testing departments, and ensuring that all customer interactions comply with aerospace standards, including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Element's reputation for quality and expertise Salary: $65,000 - $80,000/year (Depending on Experience) Responsibilities * Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization's business operating plans and strategic objectives * Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers * Track open customer disputes to solve in a timely manner * First point of escalation for direct reports to assist with resolving complaints / issues * Train team members on communication technics to ensure maximum customer satisfaction is achieved * Resolve discrepancies on purchase orders regarding quantity, specifications, etc. * Address variation from POs, quotations and system pricing with internal business partners * Provide support to the sales team regarding customer concerns and potential new business opportunities. * Create purchase orders for outside processing on items that cannot accommodated at our facility * Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards * Demonstrate the Element Values to ensure an environment of respect and dignity * Other duties as assigned Skills / Qualifications * 5 years minimum experience in customer facing roles (or being the first point of escalation) * 2 years of supervisor experience or managing a team * Solid understanding of invoicing and handling of billing cycles * Aerospace or material testing background preferred * Bilingual a plus * Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point) * Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail. * Develop strong relationships with internal and external clients to resolve issues effectively. * Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

A leading aerospace company seeks a Capture Manager to develop strategies for winning new business in the aerospace sector. This role involves overseeing proposal development, building customer relationships, and leading cross-functional teams. The ideal candidate has over 8 years of experience in aerospace and a strong grasp of government procurement processes. Competitive salary range of $105,000 to $135,000 is offered with extensive benefits. #J-18808-Ljbffr

Inventory Supervisor in a fast-paced manufacturing environment, responsible for kit pulls, ordering materials, experience in MRP, cycle counts, KPI's and managing a stock room. self-starter problem solver computer and communication skills a must

The Team Lead -Kitchen, essentially ensures all associates take their breaks and lunches in accordance to State law and KBF policies. The team Lead also helps the Supervisor set up the Kitchen and assists with running the day operations, though they take guidance from the Supervisor or Chef. Salary Details: $22.06/hr. Responsibilities: The team Lead reviews the schedule for the day and creates a break and lunch plan for all associates to follow. Ensures all associates in the kitchen follow the break and lunch plan and take their time off as required and directed in order to stay withing State requirements. The team lead takes some feedback from associates on scheduling availability requirements, including nights, weekends, and holidays and gives those to the Chef before a schedule is created. Assist with breaks by taking over the role of the associate while they are out on break when no one else is available. Review the Six Flags Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. They will give direction to any associate if they are not following proper grooming or costume policies and report to Supervisor or Chef. Help set up the Kitchen when needed and work on the line as needed. Qualifications: High school diploma / GED required. Food Handlers Card required. At least 2 yearsof prior culinary experience. Must be able to work days, evenings, weekends, and holiday due to business needs.

UDR, Inc. and its affiliated companies are seeking a Resident Services Manager to join our team at Eight 80, our exclusive apartment community (1447 total homes) located in Newport Beach, CA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Resident Services Manager, every single day is an opportunity for you to build a sense of community and rally your team to achieve the community's resident retention and customer service goals. Essential Functions: Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. Plan and manage all community events. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc. Maintain acceptable NPS scores and facilitate Reputation Management Process. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. Smart Rent Management and Package and Parcel Management. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy". Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests. Develop and maintain emergency action procedures for the properties. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal oriented team. Comply with all Company policies and procedures related to employment. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. Perform other duties as assigned or needed. Asset Quality Ensure community is ready for business and meets established physical standards daily as listed below: Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks. Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image. Customer Service Provide the best standard of quality and service through resident relations: Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. Proactively execute and close self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved. Financial Complete various accounting and financial functions associated with driving and supporting community operations: Work closely with Business Manager to complete required financial responsibilities. Conduct Purchase Card (P-card) reconciliation for community. Personnel Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building. Hire and train new staff and develop staff to maximize potential. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. Approve time records and requests for time off. Vendor Management Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems: Manage vendor keys according to UDR's policies and procedures. Source new vendors as needed in order to maintain community appearance and resident services. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems. Education and Experience: Bachelor's degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in property management or related business operations. Property management experience in on-site office operations, leasing, administration, and customer service. Experience in a supervisory/managerial role, such as Assistant Property Manager and/or Property Manager. Experience coaching, mentoring and developing teams. Customer service experience. Career Development and Advancement: We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset. Exceptional Benefits: We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence. Benefits Offered: Medical, Dental, Vision Plans Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life Insurance Voluntary Cancer Insurance Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company match Salary Range: $74,000/yr. - $82,000/yr., depends on experience Bonus Potential: 10% annual bonus potential, paid out quarterly (2.5%/quarter) About UDR, Inc. UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation! *********** UDR Inc. is an Equal Employment Opportunity Employer. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

How would you like to step into a leadership role where your financial expertise directly strengthens a community's essential services? The Utilities Department is seeking a driven and knowledgeable Business Supervisor to guide a team responsible for critical administrative and financial planning functions. This role oversees budget development, revenue forecasting, expenditure analysis, purchasing, and rate studies that support smooth and efficient operations. Candidates with experience in local government or utilities will shine, but a strong background in budgeting and finance is especially valued. You'll play a key role in refining processes, improving efficiency, and ensuring the department's financial strategies are sound and forward-thinking. This position offers the chance to influence long-term planning while mentoring a talented team. If you're motivated by meaningful work and ready to lead with impact, this opportunity offers a chance to make your mark. EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: Equivalent to a bachelor's degree from an accredited college or university with major coursework in public or business administration, accounting, finance, economics, or a related field. Experience: Five (5) years of increasingly responsible professional experience in administrative and management analysis, including two (2) years in a lead or supervisory role. Licenses and Certifications: Possession of a valid California Driver's License, to be maintained throughout employment. To view the full job description, click here. THE DEPARTMENT The Utilities Department is dedicated to providing high-quality water, reclaimed water, sewer, and electric services to the community. With a strong commitment to public health and environmental sustainability, the department ensures reliable infrastructure and innovative solutions for water efficiency. Residents benefit from customer-focused programs, including rebate initiatives and conservation efforts designed to enhance resource management. Whether it's maintaining water quality or powering homes, the department plays a vital role in supporting the city's growth and well-being. APPLICATION PROCESS Applications will be accepted until Thursday, February 5, 2025, at 5:00 PM. Applicants are encouraged to apply early as the recruitment may close at any time without notice. The selection process will consist of a review and evaluation of all applicants' qualifications. Those applicants deemed to possess the most desirable qualifications will be invited to the next step, which will be a review of your application by a Subject Matter Expert. The following step will be an oral interview. The top scoring candidates from the assessment and oral interview will be placed on an eligibility list from which the department may hire. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City. The successful candidate will be required to undergo a reference / background check including livescan and pass a pre-employment medical examination (which will include a drug/alcohol screening). COMMUNITY A City whose heritage spans more than 125 years, the City of Corona, located in Riverside County, California, encompasses approximately 40 square miles and has a vibrant, culturally diverse population of approximately 170,000 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy winter activities such as snowboarding and skiing and summer activities including surfing, boating, or simply relaxing on world class beaches. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong. THE ORGANIZATION The City of Corona is a General Law city operating under a Council-Manager form of government. Policy making and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year. The City is organized into the following departments/organizational units: Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works, and Utilities. Oversight of these departments is divided between the City Manager and an Assistant City Manager. The City's total operating budget for Fiscal Year 2026 is $422.7 million with a General Fund operating budget of $231.3 million. Corona enjoys a workforce of 935 dedicated employees who provide high-quality services to its residents and visitors each day. ESSENTIAL DUTIES AND RESPONSIBILITIES To view the essential duties and responsibilities, click here. QUALIFICATIONS GUIDELINES To view the qualifications guidelines, click here. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT To view the physical/mental demands and work environment, click here.

Who We Are National Equipment and Service (NES) is a premier provider of preventative maintenance, repair, and installation services for industrial warehouse equipment, including roll-up doors and dock levelers. We specialize in ensuring the smooth and efficient operation of critical infrastructure within warehouses and distribution centers, helping businesses maintain safety and productivity. Our commitment to delivering superior service and expert solutions makes us a trusted partner in the industry. Why NES At NES, we are committed to becoming the Best Place to Work where employees are empowered and valued. We invest in our people by offering executive coaching, on and off-site training, industry certifications, and other forms of professional development, competitive pay and benefits, and the opportunity to be part of a team dedicated to delivering excellence in the industrial equipment service industry. Join us at NES, where your skills and contributions help drive the success of our clients and you will help build the core business by being involved in key decisions as we grow - both inside and outside the department. Check out our benefits for field employees! What the Role is The Field Service Supervisor at National Equipment and Service (NES) is a key leader responsible for managing field operations, ensuring quality and safety compliance, and driving both technician training and customer engagement. This role emphasizes hands-on oversight of field activities, guiding and developing technicians, and maintaining high levels of customer satisfaction. Additionally, the Field Service Supervisor manages large and complex projects, coordinates resources and logistics, and ensures that all operations are conducted in accordance with safety protocols and company standards. Key Responsibilities: In-Field Oversight: Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies. Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment. Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed. Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations. Training: Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction. Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets. Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future. Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles. Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field. Customer Engagement: Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings. Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems. Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience. Required Qualifications: Technical: Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems. Software: Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.); all work is logged and processed digitally in our app from your iPhone/iPad. Leadership: Proven experience in supervising and managing field service teams, including leading large and complex projects. Technical Skills: Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance. Training & Development: Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction. Customer Service: Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site. Problem-Solving: Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians. Project Management: Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget. Safety Compliance: In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field. Driver's License: Valid Driver's License with a clean driving record. Additional Qualifications (desired, but not required): Certifications: OSHA certifications, First Aid/CPR/BLS certification, and Aerial Lift and Forklift Certification, or any other relevant certifications. Technical Expertise: Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work. Advanced Leadership Training: Formal training or certification in leadership, team development, or project management. Industry Knowledge: Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment. Customer Engagement: Experience in customer relationship management (CRM) systems or customer experience improvement initiatives. Bilingual: Proficiency in a second language, particularly Spanish, to better serve our diverse customer base. Work Environment: Work in various environments, including warehouses and outdoor customer locations. Use of personal protective equipment (PPE) is required for safety. Travel Requirements: Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required. The company provides a fully equipped van that you can take home, allowing you to be dispatched directly from your residence. Benefits: Health: Medical/Dental/Vision (50% employer contribution for Medical) Additional Insurances: Life, Critical Illness, Accident, etc. Free Employee Assistance Program Financial: Weekly Paychecks Overtime Opportunities Annual Performance and Compensation Reviews Quarterly celebrations and rewards Bonus program based on team goals and field sales 401(k) Time Off: 2 weeks dedicated Vacation Time 5 days dedicated Sick Time 7 Paid Holidays Safety: All necessary PPE provided on day one Personalized OSHA-compliant fire-rated uniforms Aerial Lift and Forklift Certification OSHA certifications First Aid / CPR / BLS Employee Development: Comprehensive paid training program Opportunities for growth and internal advancement Tuition Reimbursement Tools and Equipment: Company-branded gear iPhone and iPad Fully equipped vehicle with welder, tools, and equipment Fuel and maintenance card Equal Opportunity Employment: NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. Job Type: Full-time, Exempt Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required. Work Setting: In-person Location: Employee may be assigned to a base office in Azusa, CA. Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations. Summary of Functions: The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws. Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery Services Supervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below. Duties & Responsibilities: Essential Job Functions: 1. Supports the organizations Mission, Vision, Initiatives and Core Values 2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities. 3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility. 4. Ensures staff are properly trained to perform all assigned tasks and functions. 5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed 6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes. 7. Performs both Annual competencies and General competencies for all surgical recovery coordinators. 8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors. 9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators. 10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO. 11. Represents OneLegacy at any local, regional, or national meetings 11. Works collaboratively with peers and leaders of other departments to improve communication and performance. 12. Audits the recovery process and provides staff with necessary feedback for improvement. 13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies. 14. Ensures the facility maintenance and cleaning. 15. Ensures staff complete UKG/Timesheets Accurately and on time. 16. Provides staff in the moment coaching or mentoring to foster a teamwork environment. 17. Conducts monthly one on one with staff and performs annual reviews. 18. Assists with recruiting and interviewing new staff both internally and externally Supervisor Responsibilities: 1. Oversight and supervision and training of Surgical Recovery Coordinators a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable. 2. Act as Surgical Recovery Resource on call: a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R. d. Participate in twice daily Donor Rounds e. Participate in once daily O.R. Plan Rounds 3. Training a. Didactic and practical hands-on training of new staff b. Ongoing training of current staff c. Review, revision, and development of training documents and competencies 4. Policy development a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies. 5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include. a. Surgical Coordinator b. Scrub Tech at ATRC or RTRC c. Mechanical Perfusion of Organs d. Recovery of research organs e. Education and Training of external partners 6. Mechanical Perfusion a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility. 7. Research Organ Allocation a. Develop and implement training programs for allocation of research organs. b. Ensure effective allocation, recovery, and distribution of research organs. 10. Reviews and audits Recovery Documentation. Skills and Abilities: 1. Must have the ability to delegate, inspire and communicate effectively. 2. Excellent verbal and written communication 3. Strong interpersonal and problem-solving skills 4. Have a commitment to the organization. 5. Ability to coach and mentor staff in career growth. Physical Environment/Working Conditions: Location: Corporate office. Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations. Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required. Job Qualifications and Requirements: Education: Required to have one of the following: Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required. Experience: Two years of experience in tissue or organ recovery is required. Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation. Requirement: Employee must be able to pass a local government agency (coroner's office) background check. Equipment: Reliable automotive transportation required. Salary Range: $95,000 - $140,000 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness

Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society. Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal Position: Supervisor, Adult Day Services Location: Riverside Hours: Full-time - Monday-Friday - 8:00 am - 4:00 pm Hourly Starting Pay Rate: $26.00 per hour *We provide CPR/First Aid certification for Adult Day Services* - Excellent Monday through Friday work schedule. No weekends or evenings - Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc. - We offer a career path providing room to grow! - No driving required - Great work culture & work/life balance OVERVIEW OF POSITION: Monitors the day-to-day operation of assigned services. Supervises, evaluates, and trains associates within scope of authority. Assists with planning of all aspects of service to achieve desired outcomes and assures services comply with person centered service design and with all applicable internal and external oversight. Works collaboratively with Program Directors and direct reports to ensure delivery of high-quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives. Participates in the development of policies and procedures. ESSENTIAL FUNCTION: Ensures health and safety of individuals and associates through following established procedures, standards, guidelines, and best practices in designated services. Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, effective service delivery, and all associated meetings. Responsible for collection, coordination, organization, storage of documentation and data input for individuals who use the services, including use of electronic health records where required. Promotes, models, and supports adherence with person-centered standards and culture by ensuring person-centered planning, opportunities for a variety of experiences selected by and reflective of the interests and preferences of individuals who use the service. Complies with quality assurance standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, accreditations and other regulatory requirements. Evaluates training needs and conducts thorough observations of direct reports; responds to meet identified needs and provides feedback in a manner that is effective, constructive, and conductive to their growth and success. Ensures the proper completion of all required personnel documentation. Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success. Substitutes for Direct Care Associates as needed. Other assignments that may need the associate's expertise, knowledge or ability. EDUCATION: Possess and maintain Valid CPR and First Aid Certifications. EXPERIENCE: Twelve (12) college units in Human Services or related field plus two (2) years of work experience in related field; or four (4) years' work experience in related field. Or the combination of training, experience and education to perform the job successfully. KNOWLEDGE, SKILLS, ABILITIES: Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public. Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately. Ability to interpret and carry out written and/or oral instructions. Ability to properly interpret and implement policies, procedures, and regulations. Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint). Ability to resolve conflicts and remain calm and collective in stressful environment. Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork. Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills. Ability to lift up to 50 pounds repetitively. Ability to walk, stoop, stand, and kneel for extended periods of time. Ability to push wheelchairs on a variety of terrain. Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easter Seals Southern California and/or program requirements. Ability to pass post-offer medical examination and test for tuberculosis. Ability to travel locally, up to 30% of time. Own reliable transportation, proof of valid California driver's license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards. May be required to transport individuals using the service. Ability to pass all drug testing required by ESSC. Carrying/Lifting: Occasional / 0-50 lbs. Standing: Occasional / Up to 3 hours per day Sitting: Constant / Up to 8 hours per day Walking: Occasional / Up to 3 hours per day Repetitive Motion/Activity: Keyboard activity, telephone use, writing Visual Acuity: Ability to view computer monitor and read newsprint Travel: Up to 30% of time Environmental Exposure: Occasional exposure to unpleasant or hazardous working conditions (noise, heat, dust, bio fluids, etc.) up to 20% of the work time

Job Summary: The Supervisor-Oncology Support Services utilizes discretion and independent judgment in providing supervision to a multidisciplinary team of licensed and unlicensed personnel who provide direct and indirect patient care and support for patients eighteen years of age or older with suspected or confirmed malignancies or a hematologic disorder in a fast-paced outpatient clinic. Understands the uniqueness of cancer and cancer-related diseases and the sensitivity of communicating with patients facing the unknown. Demonstrates flexibility and advanced critical thinking skills and adeptly resets priorities as needed to ensure efficient clinic operations and quality patient care is provided. Assists leadership with providing financial management of the clinic, provides input into the capital and operational budgets. Supports quality improvement program, collects data, prepares reports and assists with developing sustainable action plans. Supports and participates in cancer research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC Oncology Clinical Research Program and/or Cancer Control trials. Develops and implements competency-based orientation and ongoing education programs for new and existing staff. Assists with interviewing for new hires. Completes performance appraisals on time and in accordance with established policies and guidelines. Participates in strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Performs other duties as needed. Education and Experience: Bachelor of Science Degree in Nursing required. Minimum three years nursing experience in oncology required. Minimum one year of prior management or supervisory experience preferred. Knowledge and Skills: Advanced knowledge of oncology and hematology required. Knowledgeable of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure and legal aspects of care required. Familiar with adult learning principles, management, and problem-solving methodologies. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: Active California Registered Nurse (RN) License required. Current Basic Life Support (BLS) certification issued by the American Heart Association required. Chemotherapy/Biotherapy certificate required. Oncology Certified Nurse (OCN) preferred. Other competencies as specified in the department-specific Plan for Providing Care required.