Service supervisor jobs in West Palm Beach, FL - 540 jobs

Responsibilities The Ambulatory Team Lead is responsible for overseeing and leading day‐to‐day operations and supporting clinical and administrative staff. This role ensures efficient clinic operations, and serves as a liaison between providers, staff, and management promoting efficiency, compliance, and positive patient experience. Team Leadership: Serve as the first point of contact for staff issues and workflow questions. Lead and support front desk staff and other team members. Monitor daily operations and support the Practice Manager and/or Office Manager in delegating tasks Operations & Workflow: Ensure efficient patient scheduling, check‐in/check‐out, and front desk coverage. Oversee medical records management, scheduling, insurance verifications, and prior authorizations. Troubleshoot scheduling conflicts or operational disruptions. Patient experience: Model and promote excellent patient service and satisfaction. Address escalated patient concerns and resolve issues promptly. Compliance & Standards: Ensure staff follow HIPAA, OSHA and SOX guidelines and office policies. Support quality initiatives and monitor consistency in documentation and patient interaction. Participate in audits and help implement compliance improvements. Assist with incident reporting and follow‐up Collaboration: Assist with onboarding new hires and orienting them to practice standards Administrative Duties Manage supply inventory and order clinical/office materials Assist manager with payroll/timekeeping and schedule adjustments Collaborate with billing and referral teams to resolve issues Qualifications Education: High school diploma or GED required; associate's or bachelor's degree preferred. Experience Industry: Healthcare Experience: Minimum 3 years of experience in a medical office setting. Prior experience in a lead or supervisory role strongly preferred. Skills/Abilities: Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols. Excellent communication, leadership, and problem‐solving skills. Ability to multitask and manage competing priorities in a fast‐paced environment. Bilingual Spanish/English Required Benefits and Compensation Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU. We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families. About Us Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality improvement and safety initiatives. Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: ************************** #PedNC Pediatrix is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Meta Power Solutions is seeking a Service Dispatch and Client Relations Manager to handle customer-facing issue resolution and service dispatch. This role blends case management, technical understanding of Power Generation/electrical equipment, and outstanding customer service to resolve issues efficiently while preserving client trust. This position is on site M-F 8:30 am to 5:00 pm at our Lake Park, Florida office. Key responsibilities: Manage service calls and dispatch for 3 service technicians. Receive, triage, and manage customer-facing issues related to transformers, switchboards, and associated equipment; document case details, severity, remediation and document in Salesforce. Documentation of every aspect of cases in Salesforce. Act as the primary liaison between customers, field technicians, engineering, and operations to investigate, diagnose, and resolve issues. Lead root cause analysis for escalated cases; coordinate corrective actions, preventive measures, and follow-up to ensure issue closure. Provide timely case updates to customers and internal stakeholders; communicate clearly about timelines, actions taken, and expected resolutions and document in Salesforce accordingly. Coordinate warranty, service, and repair activities; manage service level agreements (SLAs) and customer expectations. Proactively identify patterns or recurring problems; initiate continuous improvement initiatives (training, process changes, documentation updates). Maintain a customer-centric mindset, demonstrating empathy, responsiveness, and professionalism in all interactions. Prepare post-resolution reports and summary communications for customers and internal leadership. Required qualifications: Bachelor's Degree or equivalent experience of 5-10 years Electrical Industry customer service or Project Management experience. 3-5 years of experience dealing with electrical equipment installations or service, with a focus on transformers and switchboards, including hands-on or field service background (preferred). Local to Lake Park, Florida, or within a reasonable commutable distance. Salesforce experience required (minimum 5 years) for case management, ticketing, and customer data management; ability to create, track, and close cases efficiently. Exceptional organizational skills with meticulous attention to detail and ability to manage multiple cases simultaneously. Outstanding responsiveness and communication skills; ability to translate technical information for non-technical customers. Strong problem-solving and analytical abilities; proactive in driving timely resolutions. Customer service mindset with a calm, professional demeanor under pressure. Preferred qualifications: Background in electrical engineering, electrical trade, or technical field service. Certification in customer service management or problem-solving methodologies (e.g., ITIL, Six Sigma) a plus. Experience with field service scheduling, dispatch, and technician coordination. Job Type: Full-time

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning · Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager. 30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week Job Tag #WD

Supervisor, G/L Accounting Job Number: Reports To: Director, Client Reporting Department: Client Accounting FLSA Status: Exempt Last Updated (Date): 1/20/2026 Perform functions to, supervise, monitor and provide direction to a team of Accountants in the preparation, review and revision of accurate monthly Financial Statements for an assigned group of Condominium and /or Homeowners Associations, within the guidelines of statutory requirements and the frameworks of the established policies and procedures of the department, while ensuring all contractual due dates are met. Assist the Financial Reporting Leadership Team in maintaining compliance with accounting principles, policies, procedures and regulations. Essential Duties & Responsibilities * Supervise the daily functions of the assigned team, confirm processes and procedures are followed, monitor and review financial statements and related work product to ensure departmental standards of quality are maintained. * Ensure timeliness is a priority and deadlines are met. Communicate with your team, peers, leadership and the operations team to ensure client expectations are consistently met. * Prioritize, track and review accountants' work, and monitor quality control of all transactions performed by team members. * Provide direction and assist in the investigation and resolution of internal and external problems and concerns. Ensure prior month outstanding open items have been resolved. Follow up and work on resolution of outstanding items within financial statements. * Communicate timely the potential issues that may affect the accuracy of the financial statements. * Provide on-going training to ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines. * Track and communicate goals for individual and department performance. * Assist independent CPA audit firm in their audit and review of associations on a year-end, turnover, and/or periodic audit/review. Analyze and post end-of-year audit adjusting entries. * Provide ad-hoc reporting as needed by researching and interpreting data to answer accounting and financial questions. * Provide assistance to Property Managers, Regional Directors and Field support on accounting matters related to the assigned portfolio by timely responding to requests. * Approve associations budgets according to department standards. * Complete various projects as requested by leadership and to assist your peers, participate in testing and system implementations as needed. Additional Duties & Responsibilities * Conduct business at all times with the highest standards of personal, professional and ethical conduct. * Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned Supervisory Responsibility Supervise a team assigned accountants. Education & Experience Bachelor's degree in Accounting from an accredited college or university, minimum of five years of general ledger accounting experience. Supervisory experience a plus, CAM license; CPA certification a plus. Prior experience in the field of property management, real estate and/or residential management preferred. Knowledge, Skills & Proficiencies * Critical thinking, complex problem solving, judgment and decision-making abilities. * Strong organization, motivation, leadership, supervisory and interpersonal skills. * Strong verbal and written communication skills. * Detail oriented and strong organizational skills and multi-tasking skills. * Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills. * Must have strong excel skills along with proficiency in Windows and Microsoft Office, including but not limited to Word, PowerPoint and Outlook. * Ability to work with sensitive or confidential information. * Ability to meet deadlines and work well under pressure. * Ability to work in a team environment as well as independently and be self-driven Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements/Working Environment This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Work involves no or minimal travel. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Page 1 Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value. Qualifications: Proven track record of ALL of the following: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Empathetic and active listening Excellent communication skills: concision and clarity Passion for coaching, providing feedback and developing talent Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role Thrives in a fast-paced environment with changing priorities and goals Able to commute to our office in Ft. Lauderdale Responsibilities: Model Inktel's Passion for People in every interaction. Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. Implement strategies to keep attrition low. Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. Drive a culture of accountability, continuous improvement, and personal excellence. Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have prior baggage service or airline experience. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass a pre-employment drug test. 5. Must pass a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area. 2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored. 4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly. 5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available. 6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags. 7. Must be familiar with all FAA/Airline/Company regulations. 8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs. 9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 10. Attend meetings and in-services as required. 11. Utilize appropriate communications channels and maintain records, reports and files as required. 12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Assign daily assignments to agents and follow up to ensure duties are correct and complete. 16. Complete Supervisor Checklist daily. 17. Ensure Queues are checked and responded to each hour. 18. Ensure that all agents have been properly trained to complete daily assignments and duties. 19. Ensure that proper on hand inventories are completed correctly and completely each shift. 20. Ensure that all agents are dressed properly and professionally. 21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc. 22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly. 23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file. 24. Ensure that agents are 100% compliant on recurrent/ongoing training. 25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate. 26. Perform other duties as requested.

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit *********************** or follow us on LinkedIn. **Position Summary:** Responsible for planning, implementing, and managing the activities of the Commercial Service workforce. **Duties and Responsibilities:** + Responsible for planning, implementing, and managing the activities of the Commercial Service workforce. + Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs. + Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential. + Supervises all indirect cost and expense below budget levels. + Accomplishes all commercial Service work within client and company agreed parameters. + Provides timely and adequate sales support to ensure service field technicians are fully productive. + Responsible for preparing proposals for potential clients. + Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks. + Direct coordinate activities of work force to generate sales at or above company standards. + Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner. + Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results. + Authorize all expenditures handled directly by the department in adherence to company policy. + May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels. + Other duties as assigned. **_Qualifications - External_** **Education/Certification:** + 4 year degree required. Master's Degree preferred. **Experience:** + 5 - 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing. **Skills/Requirements:** + Knowledge and experience in organizational effectiveness and operations management. + Knowledge of financial and accounting principles and practices. + Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills. + Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills. + Must demonstrate ability to work with and influence peers and management. + Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72). + Available for travel, which may include nights and weekends to accommodate customer's schedule. + Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer. + Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Job Description Customer Service Manager APP Jet Center Stuart We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring efficiency, accuracy, and customer satisfaction. Responsibilities: Customer Service Supervise lobby area and phone communications to ensure quality service. Manage CSR schedules in collaboration with the General Manager (GM), covering desk when necessary. Assist customers and address issues during peak activity periods. Customer Desk Coordination Coordinate customer handling during high operational periods. Monitor vehicle movements and manage issues promptly. Ensure effective communication between desk and ramp staff. Verify accuracy of data input and billing of ancillary services. Invoice Monitoring Review invoices before forwarding to accounting. Monitor transient hangar invoicing and address issues promptly. Identify root causes of invoice errors and provide staff training as needed. Review invoice cancellations and implement corrective actions. Services Accounts Receivables Review accounts receivable with GM weekly, addressing payment collection and account issues. Ensure proper setup of new accounts and communicate relevant information to staff. Address new client needs and update customer records accordingly. Training Train new CSRs and assist in training new line techs on procedures and systems. Review training materials regularly to ensure compliance and effectiveness. Qualifications: Proven experience in customer service management role. Strong leadership and communication skills. Ability to multitask and thrive in a fast-paced environment. Proficiency in Microsoft Office Suite and customer service software. Benefits: Competitive salary Health insurance Retirement plan Paid time off Professional development opportunities If you are a motivated individual with a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply. Join us in shaping the future of our company and making a positive impact on our customers' experiences.

Full-time Description The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Establish and manage a team of qualified and trained Teammates Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director Maintain a safe working environment and educate Teammates on practicing safe procedures Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards Report liability hazards found in the community to Property Director and or, Regional Director Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc. Respond to all service requests in a timely manner to ensure resident satisfaction Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service Responsible for service follow-ups and team's success in service delivery and completion Prepare and inspect apartments for move-in readiness after becoming vacant Conduct all work in compliance of OSHA and Equal Housing Opportunity Monitor storing of equipment, supplies, and tools in a secure area Delegate+ inventory of supplies and tools Manage budget for equipment and supplies for maintenance and order supplies from vendors Manage and authorize overtime for non-exempt teammates Ensure that all work is performed according to Crown Residential's procedures and standards Make recommendations and modifications regarding property performance, business needs, etc. Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget Attend all required Crown Residential maintenance trainings Ability to effectively work in a team setting and collaborate with administrative staff Possess and practice exceptional safety skills while on the job. Be highly motivated and have a positive attitude Valid Driver's License and reliable transportation Ability to prioritize multiple tasks, follow-up, and follow through Ability to provide coverage on a rotating basis for property on an on-call basis as needed Awareness of working long hours outdoors and in the elements Professional appearance and demeanor Have a thorough knowledge of safety and the proper operation of all tools and equipment. Ability to effectively manage and lead a team of Service Teammates Have excellent customer service skills when talking to residents about service needs. Hands on working knowledge of typical apartment maintenance Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements EDUCATION, EXPERIENCE, CERTIFICATION: Required: High school diploma or equivalent EPA Section 608 HVAC Type I Preferred: Bachelor or Teammates degree Previous experience in a maintenance supervisory role in the multi-family/hospitality industry CFC/EPA, CPO certifications North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC)

Job Description A Call Center Supervisor serves as a coach, mentor, and subject matter expert to the Call Center team. Under the guidance of the Call Center Manager, the Supervisor will provide coaching and support to assist in ensuring the immediate needs of the team, business and customers have been properly addressed. Duties and Responsibilities Assist the Contact Center Manager in managing day-to-day operations and serve as a liaison for the Storage Services Specialists. Support QA standards for staff, ensuring calls are compliant with standards, escalating issues as needed, and maintaining communication with customers and management. Monitor attendance of agents to ensure punctuality from lunches and breaks. Serve as a subject matter expert regarding Self-Storage processes, including move-in guidelines, customer satisfaction, payment options, and billing cycle verification. Contribute a culture of accountability, continuous improvement, and personal excellence by coaching and mentoring employees, who may need additional training and/or support. Provide floor support, including escalated calls or to assist in queue busting, as needed and when directed by the manager. Complete regular reports to management and offer new ideas to improve performance at the call center. Develop knowledge and understanding of the entire SROA organization to answer questions and direct calls appropriately; in particular, maintain familiarity with properties, vendors, and fee structures. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Oversee and work with remote employees as needed. Serve as a manager on duty when the manager is out of the office or conduct training for new hires. Coach and mentor call center team to ensure they are adhering to all performance expectations. Qualifications HS Diploma or equivalent required. Associate's degree is preferred 3+ years in a Contact Center environment, of which 2+ years in a leadership role Supervisory experience: previous self-storage organization preferred Microsoft Office knowledge required Team management experience Strong organization, communication, and leadership skills Ability to deal with demanding customers and escalations Must have a positive outlook, willingness to lead by example, sense of responsibility, and a high level of motivation Creative Thinking Flexibility in working hours, including the ability to work nights and weekends SROA Offers: UKG Wallet - on-demand pay option 100% paid medical coverage options for employee-only Dental and vision plans for optimal care Eight (8) paid holidays Generous Paid Time Off (PTO), increasing with years of service Paid Maternity and Parental Leave for growing families 401(k) with substantial employer match and 100% immediate vesting Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings GAP Insurance for added financial protection Employer-paid Life Insurance and Short-Term Disability coverage Long-Term Disability (LTD) coverage for added peace of mind Pet insurance - because your pets are family too Storage Discounts to help you declutter and organize Access to Voluntary Benefits for personalized coverage Learning and development opportunities to maximize your potential and excel in your career A great culture that values collaboration, innovation, and inclusivity Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 660 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers. At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting from within. SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

The Customer Service Manager leads a team of Customer Service Specialists and Lead Generation Specialists in delivering exceptional service and consistent communication to borrowers. This role oversees borrower interactions, manages escalations, and ensures consistent, clear, and professional messaging across all channels. The Customer Service Manager trains and mentors team members, maintains accurate and updated communication resources, and collaborates with other departments to improve processes and borrower satisfaction. Acting as both a team leader and strategic contributor, this position drives operational excellence and fosters a positive, high-performing team culture aligned with the organization's mission and values. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 5+ years of experience managing a team of at least 15 - Moderate to advanced level Excel knowledge required - Experience in financial services sector preferred - Quick learner and ability to adapt to situations Excellent leadership skills to develop and motivate others; must demonstrate experience leading and developing team members - Bachelors Degree - Prior experience at another fintech - Experience managing an offshore call center team - Bilingual (Spanish) preferred

Job Description The Manager of MRO Customer Service is responsible for owning, leading, standardizing, and elevating the end-to-end customer service experience, from initial customer engagement through order execution, repair turnaround, delivery, and post-delivery support, ensuring a consistent, First Class experience for customers while supporting profitable growth. This is a hands-on leadership role focused on team management, customer communication, improving operational efficiency, and services as the first escalation point for key customers. The Manager partners closely with Operations, Sales, Supply Chain, Quality, and Finance to ensure customer commitments are met while supporting efficiency, margin, and on-time delivery. Essential Job Functions: Build, coach, and lead a high-performing customer service team, ensuring consistent service standards Define clear roles, responsibilities, performance expectations, and career paths Establish onboarding, training, and continuous development programs Foster a culture of accountability, collaboration, and customer-centric thinking Monitor daily workflow and workloads to ensure priorities are met Ensure customers receive proactive, professional, and transparent updates throughout the repair order lifecycle Maintain strong customer relationships by understanding customer priorities and expectations Ability to address customer inquiries, issues, and concerns effectively Assist with responding to customer RFQs, proposals, and service information in a professional and timely manner Establish structured escalation channels for customer concerns, ensuring resolution paths are consistent and documented Proactively identify risks to turnaround time, cost, or delivery and communicate impacts to customers early Develop, document, and implement standardized processes (work order quoting, order management, RMAs, warranty) Drive improvement initiatives to reduce cycle times, improve responsiveness, and increase customer satisfaction Improve utilization and discipline within ERP/CRM systems to ensure data accuracy and visibility Identify and implement enhancements to systems, tools, and workflows that strengthen team productivity Define and own customer service KPIs (response time, quote turnaround, TAT, on-time delivery, NPS, escalation rates) Create dashboards, reports, and analytics that provide clear visibility into customer service's performance and efficiency Work with Finance to improve order-to-cash performance, billing accuracy, and dispute resolution Additional tasks and responsibilities as directed by management, adapting to changing priorities and requirements Requirements: Bachelor's degree in Business, Sales Management, or related field 5+ years of experience in customer service, sales, or similar role Proven ability to lead and manage cross-functional teams Strong analytical, organizational, and problem-solving skills Advanced proficiency in Excel, Quantum (ERP), and experience using CRM systems (Salesforce preferred) Excellent communication skills and the ability to present data-driven insights to senior leadership High attention to detail and a proactive approach to identifying and solving operational challenges

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning · Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager. 30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week Job Tag #WD

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you. Exterminating experience not needed but sales experience preferred! Ready to take the next step in your career? Apply in minutes from your mobile phone! Pay: $60k-$65k Responsibilities With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team! Why You'll Love Being a Service Supervisor at Northwest: * Freedom to Move: In this role, you'll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families. * Training & Support: We believe in investing in YOU. We'll provide all the training you need to succeed. * Strong Team Community: At Northwest, we value strong relationships-both with our team and the communities we serve. You'll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team. Your Responsibilities: * Reflects the Northwest Way. * Builds strong relationships with internal and external customers to create "Customer's for Life." * Ensure that vehicles and equipment are maintained to manufacturer's and company standards. * Resolve customer complaints. * Responsible for inventory control. * Performs QC inspections in the field. * Performs production work as needed. * Assist with the routing and supervision of the techs to achieve high levels of productivity. * Assist with training of new technicians and refresher training for experienced technicians. * Self-motivated and able to work in a fast-paced environment * Acts with integrity by keeping commitments * Excellent organizational, problem-solving, and customer service skills * Demonstrate coaching and development ability through strong written and verbal communication What We Expect From You: * Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care. * As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction. What We Offer * Pay: $60k-$65k * A company vehicle, cell phone, and iPad are provided for all route assignments. * Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. * 401(k) plan with company match, employee stock purchase plan. * Paid vacation, holidays, and sick leave. * Employee discounts. * Industry-leading, quality training program. Why Choose Northwest Exterminating? You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself! Qualifications What You Need to Succeed: * High School Diploma or equivalent required * Pest experience preferred * Ability to obtain a pesticide license within 90 days of employment (company paid) * Ability to work in the field independently & manage a team Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Lift and carry up to 50 lbs. * Ability to use a ladder within manufacturer's weight capacity * Work safely in crawl spaces, attics, confined spaces, and rooftops * Ability to work in all weather conditions Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer What You Need to Succeed: * High School Diploma or equivalent required * Pest experience preferred * Ability to obtain a pesticide license within 90 days of employment (company paid) * Ability to work in the field independently & manage a team Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Lift and carry up to 50 lbs. * Ability to use a ladder within manufacturer's weight capacity * Work safely in crawl spaces, attics, confined spaces, and rooftops * Ability to work in all weather conditions Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team! Why You'll Love Being a Service Supervisor at Northwest: * Freedom to Move: In this role, you'll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families. * Training & Support: We believe in investing in YOU. We'll provide all the training you need to succeed. * Strong Team Community: At Northwest, we value strong relationships-both with our team and the communities we serve. You'll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team. Your Responsibilities: * Reflects the Northwest Way. * Builds strong relationships with internal and external customers to create "Customer's for Life." * Ensure that vehicles and equipment are maintained to manufacturer's and company standards. * Resolve customer complaints. * Responsible for inventory control. * Performs QC inspections in the field. * Performs production work as needed. * Assist with the routing and supervision of the techs to achieve high levels of productivity. * Assist with training of new technicians and refresher training for experienced technicians. * Self-motivated and able to work in a fast-paced environment * Acts with integrity by keeping commitments * Excellent organizational, problem-solving, and customer service skills * Demonstrate coaching and development ability through strong written and verbal communication What We Expect From You: * Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care. * As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction. What We Offer * Pay: $60k-$65k * A company vehicle, cell phone, and iPad are provided for all route assignments. * Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. * 401(k) plan with company match, employee stock purchase plan. * Paid vacation, holidays, and sick leave. * Employee discounts. * Industry-leading, quality training program. Why Choose Northwest Exterminating? You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!

Job Description Starting Salary: $63,999 The Broward County Tax Collector's Office is seeking an experienced Call Center Supervisor to lead our fast-paced call center operations. This professional supervisory role is responsible for overseeing daily activities, guiding staff, and ensuring that Broward residents receive efficient, accurate, and courteous service. If you have proven leadership experience, a passion for client service, and the ability to inspire a high-performing team, we invite you to join us in our mission of Serving with Excellence. What You'll Do Supervise and direct call center staff to achieve operational goals. Set individual and team performance targets.. Provide coaching, feedback, and motivation to enhance performance. Handle escalated customer calls and resolve issues effectively. Monitor call center performance metrics (abandonment rate, wait times, service levels). Ensure compliance with policies, schedules, and attendance standards. Prepare and present monthly and annual performance reports. Collaborate with leadership to optimize processes and improve client satisfaction. Qualifications At least 60 college credit hours and prior experience in client service, office work, cashiering, or training. Proven experience as a Call Center Supervisor or similar leadership role. Strong background in customer service with excellent communication skills. Proficiency in Microsoft Office and knowledge of call center systems. Ability to work under pressure, manage multiple priorities, and lead a team effectively. Must hold and maintain a valid Florida Driver's License. What Makes You Successful Leadership & Team Development: Ability to motivate, coach, and build a strong team culture. Client Service Mindset: Commitment to delivering excellent service both internally and externally. Critical Thinking: Skilled in problem-solving, decision-making, and using data to drive performance. Adaptability & Initiative: Thrives in a fast-paced, evolving environment with changing procedures. Collaboration: Works cooperatively with peers and provides constructive feedback. Why Join Us? At the Broward County Tax Collector's Office, we value integrity, efficiency, and transparency. As part of our team, you'll enjoy: Florida Retirement System (FRS) participation Medical, dental, and vision coverage Generous paid time off, including 14 paid holidays Career development opportunities and professional training A meaningful role in serving your community In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103. This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment. This position requires occasional evening hours, and infrequent weekend hours. Powered by JazzHR zw G2LcUHuZ

We have an exciting opportunity to join our team as a Patient Access Center Supervisor. This Supervisor role is responsible and accountable for supervising a team of Access Center Representatives (ACRs) and their activities to ensure that the organizations vision and business objectives are met. This position will lead, manage and support a team of ACRs to achieve consistent results. Provides direct supervision of and support to ACRs via the monitoring of quality, performance, and availability. This includes, but is not limited to participating in the development of ACRs, coaching and establishing individual development plans and routine performance reviews, assisting in managing workflow; reporting on trends; and collaborating with other Patient Access Center (PAC) leaders. Job Responsibilities: Ensure that ACRs are trained appropriately, follow correct procedures, and maintain a high degree of quality work. Work with other PAC leaders to manage daily work assignments and workflow. Provide support to the PAC by participating in regular quality monitoring, supporting Patient Access Center metrics and performance management, report generation, intra-day schedule adherence, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC applications. Assist in ensuring all scripts and critical directives for scheduling remain current ; ensures constant feedback loop between ACR's and leadership on changes made Keep up-to-date on all communications/updates within the Patient Access Center and cascade to their teams when appropriate and in a manner that ensures understanding and compliance. Serve as the first point of escalation and respond to ACR inquiries via group chat or in person interactions directly related to answering questions while agents are taking calls. Ensure adherence to quality calibration sessions which ensure consistency with departmental standards of quality assurance. Supervisors will continue to build upon these sessions with daily feedback and weekly/monthly coaching. Responsible for supporting advanced scheduling workflows and processes inclusive of supporting multispecialty and specialty initiatives. Report trending errors to PAC leadership. Promote best practices with regard to physician protocols to schedule appointments for NYU FGP specialties and meet established Access Center performance goals. Assist in hiring and onboarding new employees as required. Understands and continuously monitors Key Performance Indicator (KPI) standards including but not limited After Call Work (ACW), Average Handle Time (AHT), etc. Able to assist team members in managing conversations with a high level of sensitivity and uses good judgment when determining and documenting appropriate disposition. Motivates and inspires their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. Promote and enforce the utilization of NYU FGP Healthcare systems, Patient Access Center (PAC) applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. Lead and ensure compliance in multidisciplinary quality and service improvement teams, as appropriate. May be called upon to lead trainings to agents on new practices or refresher trainings. Provide an excellent experience to NYU FGP patients, customers, and providers. Demonstrate regular, consistent, and punctual attendance and enforce the same adherence with their team members. Adheres to and enforces uniformly Access Center policies and procedures. Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate. Works collaboratively with colleagues and site leadership to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.). Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Perform other duties as assigned particularly as it relates to the demands of the Patient Access Center. Minimum Qualifications: To qualify you must have a Associates degree with 1-3 years work experience or a High School Diploma with 3 years work experience preferably in a Contact center Setting. At least 1 year of direct experience in a Supervisory/leadership role, preferably in an inbound Contact center. Must be able to work a full-time schedule between the hours of 5:00am-5:00pm Preferred Qualifications: Experience managing within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

operates on-site in Boca Raton, FL. This is not a Cybersecurity position. Security Operations Center (SOC) Supervisor Who We Are Looking For The SOC Supervisor must be detail oriented, have strong skills in communication, writing, critical thinking, and display a "team-first" mentality. Daily responsibilities will focus on managing day-to-day SOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data. The Supervisor will be the SOC expert and supervisor on shift, executing clear command and control of SOC activities to ensure all deliverables are completed in a timely and quality manner. In addition to Crisis24 Leadership, this supervisor position will also report directly to client Corporate Security stakeholders. Essential Functions Include: • Quality Assurance -TheSupervisormust oversee the quality of work performed by their Team of Analysts and ensure that all deliverables meet the client's and Crisis24's standards. They must also conduct regular quality audits and provide feedback and coaching to improve performance. • Client Relationship Management - The Supervisor must establish and maintain positive relationships with the client's representatives and ensure that all communication is professional and respectful. They must also identify and address any concerns raised by the client and ensure that all issues are resolved in a timely and satisfactory manner. • SOC Meetings - The Supervisor must attend meetings involving the SOC and generate meeting notes for future reference and record-keeping purposes. They must also participate in other meetings assigned to represent the SOC and ensure that all relevant information is communicated to their Team. In the event the Supervisor cannot attend a client leadership meeting - designated Crisis24 leadership or an approved Lead will represent the SOC. • Project Management - The Supervisor must manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction. They must also provide regular project updates to the client and Crisis24's management team. • Seek Continuous Improvement - TheSupervisormust continuously evaluate and improve the SOC's processes and procedures to increase efficiency, effectiveness, and customer satisfaction. They must also ensure that all employees are trained in improvements and that feedback is solicited and acted upon. • Personnel Issues - TheSupervisor must assess and provide support and guidance to employees who approach them with personal problems that may impact on their work performance. They must also provide feedback to the Crisis24 Operations Manager & Director level leadership for HR escalations and ensure that employee privacy is maintained. • Procedural Updates - TheSupervisor must review Analyst suggestions for updating processes or procedures and determine whether it is feasible to implement the proposed changes. They must also communicate these changes to their Team and ensure that they are properly trained in the updated procedures. • Sick Leave: TheSupervisormust make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. They must also communicate with Crisis24 and client management as appropriate via email all changes made and ensure that proper documentation for sick leave is maintained. • Investigation and Follow-Up: TheSupervisor must investigate and follow up on any "misses" highlighted by the client's Management. They must ensure that all incidents are properly documented and that corrective actions are taken to prevent future incidents. What You Will Work On • Operational supervision of all Analysts providing services and deliverables • Support Analysts with escalations • Support the creation of market, neighborhood, city, and location risk assessments • Assist in collecting and reviewing metrics and reporting requirements • Coordination efforts, including but not limited to: o Assisting in emergency response o Tracking of critical equipment checks o Distribution of emergency and non-emergency communications to Client personnel and key stakeholders • Perform quality assurance activities What You Will Bring • Bachelor's degree in a related field is required. • Master's degree in a related field is preferred. • 3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments. • Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management • Must be well-versed in current technologies and open-source search methodologies • Must be a competent user of Microsoft Suite and Google Suite • Must be willing to sign an NDA and maintain strict confidentiality • Must be able to communicate effectively, both verbally and in writing • Ability to maintain a professional demeanor during stressful situations • Must be able to quickly adapt and excel in dynamic situations • Demonstrated organizational and time management skills • Successful client management experience • A demonstrated history of effective conflict resolution skills • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations • Ability to attend training events and mandatory meetings that fall outside normal work hours • Ability to work 8 to 12-hour shifts both days and nights Work Environment With or without reasonable accommodation, requires the physical and Mental capacity to Effectively perform all essential functions. In addition to other demands, the demands of the job include: • Undergoing and meet company standards for background and reference checks, and drug tests if required • Exposure to sensitive and confidential information • Regular computer usage • Ability to handle multiple tasks concurrently • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment • Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling • Must be flexible with the ability to work evenings, odd hours, and weekends with little notice • Frequent sitting and/or standing Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Medical Center Supervisor will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic sites. They provide all medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. The main focus of the Supervisor is to support a team of highly qualified and dedicated staff to provide quality medicine while creating and maintaining the “Sanitas Culture” for patient care. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Patient Experience - Achieve NPS (Net Promoter Score) goal. Physical presence in the waiting room during operating hours. Informing patients of any delays beyond appointment time. Make sure that patients leave informed of all their next steps and care treatment. Talks to patients randomly to ask about their experience and identifies promoters for Google reviews. Deescalate potential patient complaints - those patients that seem inpatient and/or had a bad experience. Reduces the complaints ratio (per 500 visits). Address the complaints. Identifies causes to avoid future similar complaints. Increases Social Media reviews. Scheduling - Ensures appointment availability per provider and center meets established goals. Reviews and coordinates action plan with providers and/or medical director/lead to resolve any challenges with appointment availability. Pre-Visit - Leads daily Huddles with clinical and operational staff. Ensures clinical and administrative Pre-Visit Planning Completion. Visit - Ensure PCP Visits satisfaction. PCP Cycle time: Total time a patient spends in the medical center from check-in until check-out for PCP visits. Optimize utilization of the providers. Achieves Access Metrics goals. Reduces No-Show rate. Monitors that operational processes like check in and check out are followed according to established workflows and requests training for staff if necessary. Reduces patient's cancellations. Ensures referrals and HIM processes are followed according to established workflows. Urgent Care - Ensures patient satisfaction and operational excellence during UC Visits. Laboratory - Ensures patient satisfaction and operational excellence during LAB Visits. Diagnosing Imaging - Ensures patient satisfaction and daily operational excellence during DI Visits and with DI techs. Ensure the best use of the Installed Capacity and its utilization in the DI Service. Coordinates with the DI transversal lead the plan to improve LAB service results and performance. Ensure patient navigation between medical centers, Keralty Hospital and Preferred DI Centers Network. Ensures goals accomplishment at the regional level. Structure action plan between OM and Regional to achieve defined KPI goals set forth by DI leadership. Management of eCW schedules by OM. Management of day-to-day tech schedules, payroll and PTO requests. Collaboration with DI leadership and OM for HR dept needs and budgets based on reported volume and growth. Telephone Encounters - Assures Telephone Encounters buckets are addressed daily within 24 hours. Human Resources - Ensures required staffing for Clinical Ops positions are met based on budget needs. Monitors and approves OT only as necessary vs budget. Identifies and Recognizes employee of the month based on patient experience, patient feedback, staff feedback and performance. Strives and promotes Teamwork. Assures dress code company policy is followed according to guidelines - orders uniforms for staff. Promotes a healthy work environment with open lines of communication. Facilities Maintenance - Ensures facility cleaning and Order. Address equipment issues. Coordinates with Facilities department preventive tasks for the infrastructure. Reports - Generates and analyzes the reports to guarantee patient and staff satisfaction. New Products and Services - Supports new products and services implementation at the Medical Center. Administrative - Packing Slips. Ensures inventories for Office and Medical Supplies. Develop specialist Timesheets. Perform Inventory Management. Report System issues to IT in a timely manner. Growth - Encourage growth. Emergency Preparedness - Activates the emergency plan in the medical center. Safety - Ensure that the employees are trained and informed about the company safety policy. Enforce safe work practices and procedures. Encourage employees to identify and report unsafe or unhealthy workplace conditions or hazards. Take the proper actions to correct or prevent the unsafe or unhealthful conditions present in the workplace. Ensure the proper conditions of the safety emergency/rapid response equipment. Perform safety walkthroughs of the facility to identify possible unsafe or unhealthy conditions. Verify that the employee's performance meets the safety expectations. Ensure all the patients feel in a safe and healthy environment. Qualifications Supervisory Responsibilities Monitors how center staff are servicing patients. Responsible and accountable for all facets of facility performance and oversight of all facility-level teammates. Reports to Regional Ops the staff that are not engaged with service standards/expectations and creates an action plan to put in place. Monitors that CCAs are calling and welcoming patients from the waiting area properly. Leads daily Huddles with clinical and operational staff. Ensures required staffing for Clinical Ops positions are met based on budget needs. Creates Staff schedules: shifts (monthly) PTO/Coverage while maintaining patient satisfaction and operational excellence. Ensure that the employees are trained and informed about the company safety policy. Required Education Bachelor's degree. Required Experience Minimum 5 years supervisory experience. Required Knowledge, Skills, and Abilities Computer knowledge required (Word, Excel, Internet). Customer Service skills and training. HIPAA testing required. Responsible for compliance with on-call rotation. Knowledge and skills with payroll systems. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Preferred Qualifications Previous experience in healthcare preferred. INDCorp

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. will serve as the Passenger Service Supervisor representing Frontier Airlines. General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities Prepare timely written and verbal reports, training demonstrations, etc. Follow oral and written instructions Communicate effectively both verbally and in writing Deal effectively and courteously with co-workers and customers Exercise sound, independent judgment Analyze situations and problems with a results-oriented focus Resolve conflict effectively Identify and evaluate solutions, and effectively implement determined action Approach problem-solving creatively and with a team orientation Present an overall professional image Perform the essential functions of the job without posing a threat to the health and safety of others Model and promote acceptance and respect for differences among employees Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client's goals and objectives. Be pleasant with others on the job and display a good-natured, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Develop one's own way of doing things abiding by TDA/Airline's policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done Be persistent in the face of obstacles Physical Demands: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Requires one year of experience in the aviation industry. At least 6 months of your experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.