Service supervisor jobs in West Palm Beach, FL

Our Opportunity: Chewy is looking for a Manager, Veterinary Customer Care, to join our Healthcare Team. Come join our growing organization and be a part of revolutionizing the pet health industry! Join a team that cares deeply about improving pet health and providing best in class customer service for both pet parents and the veterinarian community. What You'll Do: Develop, lead and coach a team of virtual veterinary customer service representatives supporting Chewy customers, primarily for Chewy Vet Care Clinics. Research and problem-solve to determine appropriate solutions for the customer and partners, and follow-up as needed to resolve issues. Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance. Schedule will rotate to provide a consistent presence and ensure support is available during all hours of operation. Ability to identify inefficiencies, implement improvements, and lead teams through process changes in a rapidly evolving business environment Ability to analyze performance metrics (e.g., CSAT, first-call resolution, handle time) to improve customer service outcome Collaborate with other managers to establish and build SOPs for existing processes and procedures. Assist in providing insights on program improvements including triaging, adjusting SOPs for changes, and providing feedback to the engineering, IT, product and design teams as necessary. What You'll Need: Active Vet Tech License (CVT, LVT, or RVT) in a state eligible for hire within Chewy or 3-5+ years of small animal veterinary experience or equivalent industry experience. 2+ years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 100+ headcount environments Proficiency in computer systems, ability to learn new software, and strong analytical skills to interpret data and operational trends. Strong leadership, coaching, and mentoring abilities, with outstanding oral and written communication skills. Exemplary listening and problem-solving skills, ability to multitask in a fast-paced environment. Passion for helping professionals and pets, working effectively in a team-oriented setting with empathy and a customer-first approach. High-speed internet, a quiet designated workspace, and commitment to a full-time schedule, including potential evenings, weekends, and holidays. Position may require travel. Preferred: A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is preferred. Experience in Telehealth or Remote Veterinary Support: Given the virtual nature of this role, prior experience in telemedicine, remote triage, or virtual veterinary services would be beneficial. Regulatory Compliance Awareness: Understanding of veterinary regulations, including VCPR (Veterinary-Client-Patient Relationship) and telemedicine laws, to ensure compliance when advising customers. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Responsibilities Provide support to the General Manager in leading airport personnel in operational performance in a safe and efficient manner. To oversee all aspects of the ground operation and to oversee that all safety policies and procedures are adhered to. * Provide Superior Operational Support: Ensure operational support by communicating with upper management to provide maximum operational performance while minimizing customer impact. * Build and Maintain Excellent Ramp Service Team: Assemble an exceptional team of employees by training and mentoring on Spirit's policies and procedures. * Ensure adequate staffing levels in all areas relating to daily flight schedule and adjust during irregular operations. * Create a work culture that rewards teamwork and cooperation. Align team goals with those of the organization. * Preserve Excellent Ramp Service: Provide exceptional ramp service in a respectful manner by managing teams, processes, and polices while ensuring a safe and timely operation. * Maintain Detailed Reporting Accuracy: Ensure safe and reliable equipment by communicating with the GSE vendor. Provide precise reporting on APU usage. Convey operational staffing needs to TSA. * May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments) Qualifications * Bachelor's Degree or equivalent experience. * Thorough knowledge of ticketing, reservations, gate, ramp, and operational functions. * Required current valid Florida driver's license. * FAA, airport, and/or Customs identification, seals, and, authorizations preferred. * Frequently stands, walks, sits, and uses eye/hand coordination. * Must be able to lift 100 pounds on a regular basis. * Knowledge of Microsoft Office including Outlook, Word, and Excel. * Needed to work nights, weekends, and holidays. Overview At Spirit, we live "More Fly." It's not just about getting from point A to B-it's about feeling fly while you're at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel. Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn't the limit-it's just the beginning! EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

Our Company All Ways Caring HomeCare AllWays Caring Home Care is seeking a self-motivated professional with prior scheduling and management or supervisory experience to fill our Customer Service Manager (CSM) role. The right candidate is a people person with the ability to thrive in a fast-paced environment and efficiently manages client or employee needs with urgency. Experience in Home Care preferred. The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $18.00 - $20.00 / Hour

ModMed is hiring a driven Supervisor, Patient Services to join our positive, passionate, and high-performing RCM BOOST team focused on leading and developing their team to ensure exceptional performance and alignment with the company's mission. This is an exciting opportunity to actively support and coach team members, fostering a positive work environment and culture of high performance by ensuring effective call center operations, analyzing processes, and driving continuous improvement within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: * Work closely with senior leaders and talent on all aspects of staffing non-exempt team members, including hiring, training, supervision, and preparing and delivering performance reviews. * Prepare performance reports and action plans to meet KPIs by collecting, analyzing, and summarizing data and trends. * Spearhead and lead special projects to support and enhance our patient/client-facing activities, escalations, along with other duties and responsibilities as assigned. * Analyze departmental processes and recommend resolutions based on metrics, trends, and reporting. While developing and implementing strategies to improve call center benchmarks * Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported, and provide a strong floor presence, all while fostering a positive work environment that maximizes individual and team performance through communication. * Maintains operational consistency and quickly identifies and resolves trouble spots. * Strives to make meaningful and challenging contributions to the betterment of the Patient Services department. * Develop a climate that fosters motivation, encourages participation, and provides opportunities for employee initiative. * Utilize and explore the use of the training curriculum for ways to improve, enhance, and evaluate the onboarding process of the new hire and existing team members. * Effectively make sound decisions and manage diverse personalities with skill. * Develop strong credibility with all levels in the department by taking prompt measures to prevent performance and behavior problems Skills & Requirements: * Bachelor's Degree preferred. * 4+ years of previous healthcare, customer service, and call center supervisory experience. * Strong critical thinking, analytical, and problem-solving skills. * Expert knowledge of the medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs). * Intermediate Excel and Word skills, such as the ability to perform basic calculations with formulas and functions, format spreadsheets, visualize data through charts and graphs, and create presentations. * Proven ability to work effectively within a team to create a positive work environment. * A solid professional demeanor is required, such as the ability to remain calm in a demanding call environment. * Strong working knowledge of business software applications, including Google Sheets, Microsoft Word, Excel, and PowerPoint. * High level of competency/Subject Matter Expert in Modernizing Medicine's PM product line (preferred)/or related EHR/EMR systems. * Excellent communication (Verbal/Written) and interpersonal skills #LI-LM1 #REMOTE

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Center Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. The Center Supervisor assists in planning, organizing, and coordinating day-to-day operations and provides supervision to administrative staff members. Essential Duties & Responsibilities: Supervises daily operations of the center; to include working with administrative team, technologists, and Radiologists Proactively monitoring the optimization of patient flows and cycle time Work with Center Manager to set goals as needed to meet expectations. Communicates with team to ensure all center goals are clear, understandable, and achievable Contribute to development or enhancement or operational and recovery procedures, policies, and tools Advises Center Manager of operational training gaps, staff development issues and other observation and areas or opportunity that may involve training Provides feedback coaching and training to team members Maintain daily/monthly employee schedules Reconcile of daily revenue cycle patient collection, document, and maintain journal entries Effectively manage multiple projects and tasks Assist in the continual development of RAYUS' systems and processes Attends administrative meetings and participates in committees as requested Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations Maintain and upkept reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply Uphold the RAYUS Values

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Empathetic and active listening * Excellent communication skills: concision and clarity * Passion for coaching, providing feedback and developing talent * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing priorities and goals * Able to commute to our office in Ft. Lauderdale Responsibilities: * Model Inktel's Passion for People in every interaction. * Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. * Implement strategies to keep attrition low. * Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. * Drive a culture of accountability, continuous improvement, and personal excellence. * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. * Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. * Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit *********************** or follow us on LinkedIn. **Position Summary:** Responsible for planning, implementing, and managing the activities of the Commercial Service workforce. **Duties and Responsibilities:** + Responsible for planning, implementing, and managing the activities of the Commercial Service workforce. + Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs. + Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential. + Supervises all indirect cost and expense below budget levels. + Accomplishes all commercial Service work within client and company agreed parameters. + Provides timely and adequate sales support to ensure service field technicians are fully productive. + Responsible for preparing proposals for potential clients. + Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks. + Direct coordinate activities of work force to generate sales at or above company standards. + Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner. + Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results. + Authorize all expenditures handled directly by the department in adherence to company policy. + May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels. + Other duties as assigned. **_Qualifications - External_** **Education/Certification:** + 4 year degree required. Master's Degree preferred. **Experience:** + 5 - 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing. **Skills/Requirements:** + Knowledge and experience in organizational effectiveness and operations management. + Knowledge of financial and accounting principles and practices. + Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills. + Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills. + Must demonstrate ability to work with and influence peers and management. + Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72). + Available for travel, which may include nights and weekends to accommodate customer's schedule. + Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer. + Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

We have an exciting opportunity to join our team as a Customer Service Team Supervisor. Coordinate all aspects of charge submission, coding review, accounts receivable, authorizations, or customer service and assigned work queues. Provide financial and/or operational analyses and reports, and audit current procedures to monitor and improve efficiency of operations. Review and advise physicians and staff with regard to local and national coding and reimbursement policies. Work with patients and guarantors to clarify financial responsibilities. Job Responsibilities: Perform other duties as needed. Manage a team responsible for performing important revenue cycle functions. Monitor reports and work queues, ensuring charge submission and accounts receivable follow-up is occurring on a timely basis. Identify issues and suggest improvements and available tools to physicians and admin support staff to address issues. Escalate issues as needed to practice and FGP Leadership. Interact with vendors as it relates to billing and collections. Work with front-end staff to ensure patient insurance information and benefits are verified accurately and timely. Act as a resource to front end practice staff to identify gaps in clearance processes. Review and respond to practice, physician, and patient inquiries following CBO guidelines. Serve as resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Educate physicians, staff, and management on new policies and changes to existing policies. Collaborate with coders to understand CPT and ICD-10 manuals, payer policy and procedure manuals, updates, and CMS publications to ensure practices are compliant with current policies and procedures. Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality. Review unbilled charge reports and follow up with physicians and/or practice management for unbilled services. Meet CBO quality and productivity targets. Review practice Action Plans and/or reports on a timely basis. Analyze issues to identify trends in denial rates to focus improvement initiatives on, and charges that requires action. May act as a financial counselor to patients who require assistance understanding their benefits and financial options. Act as the patient advocate with the patient and/or family members and liaison with the insurance companies to assist in obtaining insurance information. Take initiative to teach and share new information and provide constructive feedback; Communicate delays and workqueue issues to management daily. Work with practice operations to implement changes to improve revenue where necessary. Ensure timely and accurate collection, preparation, and verification of billing information submitted to the outsourced billing service. Review billing collection and denial reports from the vendor and identify trends and recommend changes on how to improve issues. Serve as a liaison to the outside billing for questions, data request, and other inquiries. Review charge encounter forms for complete CPT code, ICD-10 code, and other required billing information on a daily basis. Compare coding to notes/documentation and communicate with providers to clarify errors. Analyze/audit notes and ensure the appropriate codes are charged in order to maintain billing compliance and prevent denials. Identify denial trends and train staff accordingly to avoid in the future, emphasizing improvement of accurate charge capture. Develop supporting training documentation as needed with FGP management. Maintain current Certified Procedural Coder (CPC) certificate. Meet or exceed the accountabilities of the Billing Coordinator I and II, and serve as a role model and resource to entry-level team members. May assist with leading and coordinating all aspects of charge submission and accounts receivable in defined FGP(s) for other Billing Coordinators. Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews. Lead and collaborate with practice personnel and administration to implement change to practice operations where necessary. Serve as primary resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Delegate, coordinate, and evaluate the charge submission and/or accounts receivable work of Billing Representatives or Billing coordinators in multiple groups. Communicate responsibilities and expected performance to staff. Determine and establish the explanation to complex claims, issues, and questions not covered by specific instructions or common practice. Review outstanding accounts receivable to maintain minimal level of open accounts. Compile statistical data as requested and reports data monthly to appropriate parties. Prepare reports and analyses to assist in identification of cash flow variances, physician referral patterns, physician volume, and any other issues identified by Management. Meet or exceed internal standards for accuracy and timeliness in charge documentation preparation and submission. Directly supervise billing employees, establish priorities, assign work, and follow up to ensure assignments are complete. Select, orient, and evaluate staff. Provide initial and ongoing guidance. Resolve employee issues and address procedure and performance related issues. Train staff and clearly explain proper work procedures and methods and office policy. Minimum Qualifications: Associates' degree with 1-3 years or a H.S. Diploma with 3 years work experience preferably in a Call Center or Medical billing/Healthcare setting. At least 1 year of direct experience in a supervisory/leadership role, preferably in a Call Center or Medical billing/Healthcare setting and/or has been a Team Lead for at least 6 months within the Central Billing Office. Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings. Ability to develop and maintain effective working relationships with staff and patients. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Job Details Palm Beach - West Palm Beach - West Palm Beach, FL Full Time Up to 5% Any OperationsDescription “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Medical Center Supervisor will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic sites. They provide all medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. The main focus of the Supervisor is to support a team of highly qualified and dedicated staff to provide quality medicine while creating and maintaining the “Sanitas Culture” for patient care. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Patient Experience - Achieve NPS (Net Promoter Score) goal. Physical presence in the waiting room during operating hours. Informing patients of any delays beyond appointment time. Make sure that patients leave informed of all their next steps and care treatment. Talks to patients randomly to ask about their experience and identifies promoters for Google reviews. Deescalate potential patient complaints - those patients that seem inpatient and/or had a bad experience. Reduces the complaints ratio (per 500 visits). Address the complaints. Identifies causes to avoid future similar complaints. Increases Social Media reviews. Scheduling - Ensures appointment availability per provider and center meets established goals. Reviews and coordinates action plan with providers and/or medical director/lead to resolve any challenges with appointment availability. Pre-Visit - Leads daily Huddles with clinical and operational staff. Ensures clinical and administrative Pre-Visit Planning Completion. Visit - Ensure PCP Visits satisfaction. PCP Cycle time: Total time a patient spends in the medical center from check-in until check-out for PCP visits. Optimize utilization of the providers. Achieves Access Metrics goals. Reduces No-Show rate. Monitors that operational processes like check in and check out are followed according to established workflows and requests training for staff if necessary. Reduces patient's cancellations. Ensures referrals and HIM processes are followed according to established workflows. Urgent Care - Ensures patient satisfaction and operational excellence during UC Visits. Laboratory - Ensures patient satisfaction and operational excellence during LAB Visits. Diagnosing Imaging - Ensures patient satisfaction and daily operational excellence during DI Visits and with DI techs. Ensure the best use of the Installed Capacity and its utilization in the DI Service. Coordinates with the DI transversal lead the plan to improve LAB service results and performance. Ensure patient navigation between medical centers, Keralty Hospital and Preferred DI Centers Network. Ensures goals accomplishment at the regional level. Structure action plan between OM and Regional to achieve defined KPI goals set forth by DI leadership. Management of eCW schedules by OM. Management of day-to-day tech schedules, payroll and PTO requests. Collaboration with DI leadership and OM for HR dept needs and budgets based on reported volume and growth. Telephone Encounters - Assures Telephone Encounters buckets are addressed daily within 24 hours. Human Resources - Ensures required staffing for Clinical Ops positions are met based on budget needs. Monitors and approves OT only as necessary vs budget. Identifies and Recognizes employee of the month based on patient experience, patient feedback, staff feedback and performance. Strives and promotes Teamwork. Assures dress code company policy is followed according to guidelines - orders uniforms for staff. Promotes a healthy work environment with open lines of communication. Facilities Maintenance - Ensures facility cleaning and Order. Address equipment issues. Coordinates with Facilities department preventive tasks for the infrastructure. Reports - Generates and analyzes the reports to guarantee patient and staff satisfaction. New Products and Services - Supports new products and services implementation at the Medical Center. Administrative - Packing Slips. Ensures inventories for Office and Medical Supplies. Develop specialist Timesheets. Perform Inventory Management. Report System issues to IT in a timely manner. Growth - Encourage growth. Emergency Preparedness - Activates the emergency plan in the medical center. Safety - Ensure that the employees are trained and informed about the company safety policy. Enforce safe work practices and procedures. Encourage employees to identify and report unsafe or unhealthy workplace conditions or hazards. Take the proper actions to correct or prevent the unsafe or unhealthful conditions present in the workplace. Ensure the proper conditions of the safety emergency/rapid response equipment. Perform safety walkthroughs of the facility to identify possible unsafe or unhealthy conditions. Verify that the employee's performance meets the safety expectations. Ensure all the patients feel in a safe and healthy environment. Qualifications Supervisory Responsibilities Monitors how center staff are servicing patients. Responsible and accountable for all facets of facility performance and oversight of all facility-level teammates. Reports to Regional Ops the staff that are not engaged with service standards/expectations and creates an action plan to put in place. Monitors that CCAs are calling and welcoming patients from the waiting area properly. Leads daily Huddles with clinical and operational staff. Ensures required staffing for Clinical Ops positions are met based on budget needs. Creates Staff schedules: shifts (monthly) PTO/Coverage while maintaining patient satisfaction and operational excellence. Ensure that the employees are trained and informed about the company safety policy. Required Education Bachelor's degree. Required Experience Minimum 5 years supervisory experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Computer knowledge required (Word, Excel, Internet). Customer Service skills and training. HIPAA testing required. Responsible for compliance with on-call rotation. Knowledge and skills with payroll systems. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Preferred Qualifications Previous experience in healthcare preferred. Financial Responsibilities This position currently handles physical money or negotiates contracts. Cash Reconciliation Report - assure PRC runs report. Weekly Bank Deposits. Take responsibility for petty cash. Open encounters report - assure report running daily. Ensure all the encounters can be claimed. Budget Responsibilities This position has budget responsibilities. Maintain the budget of the medical center. Comply with the administrative cost under the established budget. Languages English Advanced Spanish Preferred Creole Preferred Travel Available for travel for company necessity upon request. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X INDCorp

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you. Exterminating experience not needed but sales experience preferred! Ready to take the next step in your career? Apply in minutes from your mobile phone! Pay: $60k-$65k Responsibilities With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team! Why You'll Love Being a Service Supervisor at Northwest: * Freedom to Move: In this role, you'll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families. * Training & Support: We believe in investing in YOU. We'll provide all the training you need to succeed. * Strong Team Community: At Northwest, we value strong relationships-both with our team and the communities we serve. You'll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team. Your Responsibilities: * Reflects the Northwest Way. * Builds strong relationships with internal and external customers to create "Customer's for Life." * Ensure that vehicles and equipment are maintained to manufacturer's and company standards. * Resolve customer complaints. * Responsible for inventory control. * Performs QC inspections in the field. * Performs production work as needed. * Assist with the routing and supervision of the techs to achieve high levels of productivity. * Assist with training of new technicians and refresher training for experienced technicians. * Self-motivated and able to work in a fast-paced environment * Acts with integrity by keeping commitments * Excellent organizational, problem-solving, and customer service skills * Demonstrate coaching and development ability through strong written and verbal communication What We Expect From You: * Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care. * As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction. What We Offer * Pay: $60k-$65k * A company vehicle, cell phone, and iPad are provided for all route assignments. * Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. * 401(k) plan with company match, employee stock purchase plan. * Paid vacation, holidays, and sick leave. * Employee discounts. * Industry-leading, quality training program. Why Choose Northwest Exterminating? You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself! Qualifications What You Need to Succeed: * High School Diploma or equivalent required * Pest experience preferred * Ability to obtain a pesticide license within 90 days of employment (company paid) * Ability to work in the field independently & manage a team Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Lift and carry up to 50 lbs. * Ability to use a ladder within manufacturer's weight capacity * Work safely in crawl spaces, attics, confined spaces, and rooftops * Ability to work in all weather conditions Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer What You Need to Succeed: * High School Diploma or equivalent required * Pest experience preferred * Ability to obtain a pesticide license within 90 days of employment (company paid) * Ability to work in the field independently & manage a team Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Lift and carry up to 50 lbs. * Ability to use a ladder within manufacturer's weight capacity * Work safely in crawl spaces, attics, confined spaces, and rooftops * Ability to work in all weather conditions Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team! Why You'll Love Being a Service Supervisor at Northwest: * Freedom to Move: In this role, you'll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families. * Training & Support: We believe in investing in YOU. We'll provide all the training you need to succeed. * Strong Team Community: At Northwest, we value strong relationships-both with our team and the communities we serve. You'll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team. Your Responsibilities: * Reflects the Northwest Way. * Builds strong relationships with internal and external customers to create "Customer's for Life." * Ensure that vehicles and equipment are maintained to manufacturer's and company standards. * Resolve customer complaints. * Responsible for inventory control. * Performs QC inspections in the field. * Performs production work as needed. * Assist with the routing and supervision of the techs to achieve high levels of productivity. * Assist with training of new technicians and refresher training for experienced technicians. * Self-motivated and able to work in a fast-paced environment * Acts with integrity by keeping commitments * Excellent organizational, problem-solving, and customer service skills * Demonstrate coaching and development ability through strong written and verbal communication What We Expect From You: * Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care. * As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction. What We Offer * Pay: $60k-$65k * A company vehicle, cell phone, and iPad are provided for all route assignments. * Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. * 401(k) plan with company match, employee stock purchase plan. * Paid vacation, holidays, and sick leave. * Employee discounts. * Industry-leading, quality training program. Why Choose Northwest Exterminating? You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!

Job Description Starting Salary: $63,999 The Broward County Tax Collector's Office is seeking an experienced Call Center Supervisor to lead our fast-paced call center operations. This professional supervisory role is responsible for overseeing daily activities, guiding staff, and ensuring that Broward residents receive efficient, accurate, and courteous service. If you have proven leadership experience, a passion for client service, and the ability to inspire a high-performing team, we invite you to join us in our mission of Serving with Excellence. What You'll Do Supervise and direct call center staff to achieve operational goals. Set individual and team performance targets.. Provide coaching, feedback, and motivation to enhance performance. Handle escalated customer calls and resolve issues effectively. Monitor call center performance metrics (abandonment rate, wait times, service levels). Ensure compliance with policies, schedules, and attendance standards. Prepare and present monthly and annual performance reports. Collaborate with leadership to optimize processes and improve client satisfaction. Qualifications At least 60 college credit hours and prior experience in client service, office work, cashiering, or training. Proven experience as a Call Center Supervisor or similar leadership role. Strong background in customer service with excellent communication skills. Proficiency in Microsoft Office and knowledge of call center systems. Ability to work under pressure, manage multiple priorities, and lead a team effectively. Must hold and maintain a valid Florida Driver's License. What Makes You Successful Leadership & Team Development: Ability to motivate, coach, and build a strong team culture. Client Service Mindset: Commitment to delivering excellent service both internally and externally. Critical Thinking: Skilled in problem-solving, decision-making, and using data to drive performance. Adaptability & Initiative: Thrives in a fast-paced, evolving environment with changing procedures. Collaboration: Works cooperatively with peers and provides constructive feedback. Why Join Us? At the Broward County Tax Collector's Office, we value integrity, efficiency, and transparency. As part of our team, you'll enjoy: Florida Retirement System (FRS) participation Medical, dental, and vision coverage Generous paid time off, including 14 paid holidays Career development opportunities and professional training A meaningful role in serving your community In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103. This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment. This position requires occasional evening hours, and infrequent weekend hours. Powered by JazzHR zw G2LcUHuZ

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. will serve as the Passenger Service Supervisor representing Frontier Airlines. General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities : Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities Prepare timely written and verbal reports, training demonstrations, etc. Follow oral and written instructions Communicate effectively both verbally and in writing Deal effectively and courteously with co-workers and customers Exercise sound, independent judgment Analyze situations and problems with a results-oriented focus Resolve conflict effectively Identify and evaluate solutions, and effectively implement determined action Approach problem-solving creatively and with a team orientation Present an overall professional image Perform the essential functions of the job without posing a threat to the health and safety of others Model and promote acceptance and respect for differences among employees Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client's goals and objectives. Be pleasant with others on the job and display a good-natured, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Develop one's own way of doing things abiding by TDA/Airline's policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done Be persistent in the face of obstacles Physical Demands : Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Requires one year of experience in the aviation industry. At least 6 months of your experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements : Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

We are seeking an experienced call center supervisor to join our 211 Palm Beach Treasure Coast team. The resource center supervisor provides direct supervision and support to assigned Resource Center staff, ensuring consistent delivery of high-quality services within the 211 Resource Center. Responsibilities include monitoring attendance, assisting with shift scheduling, evaluating productivity, and reviewing call handling for compliance with agency standards. Offer ongoing feedback, coaching, and performance support to team members. This role requires broad availability and flexibility to effectively meet operational needs and uphold the agency's mission. This position supports a 24/7, 365-day operation, and schedule flexibility is essential. Initial training and onboarding-typically lasting 60-90 days-will occur during daytime or varied hours based on operational and training needs. Regular shift assignments will be determined following successful completion of training and may include evenings, overnights, weekends, and holidays based on organizational needs. Responsibilities: Foster a high-performing, supportive team environment within the Resource Center that emphasizes quality service, compliance, and staff well-being. Supervise and support assigned team members, including monitoring performance, reviewing documentation for accuracy and completeness, addressing challenging calls, and providing debriefing and self-care support following crisis interventions. Ensure consistent call center coverage and response to crisis lines by monitoring call volume and coordinating staffing, including managing callouts and scheduling shifts. Assist with the onboarding process for new staff, including training, coaching and support. Conduct regular one-on-one meetings and performance evaluations to address attendance, productivity, quality assurance, and professional development. Enforce agency policies through progressive discipline and corrective actions in collaboration with management. Provide direct and indirect 211 service coverage by handling crisis and information/referral calls as needed, including jumping into the call queue during periods of high volume or when specialists require support. Responsibilities include client assessment, crisis de-escalation, and appropriate resource linkage using the agency's database. Completion of required training is mandatory. Maintain awareness of agency goals, KPIs, and contract deliverables to ensure compliance. Attend mandated monthly staff meetings as well as department meetings and participates in required in-services, training sessions and conferences when appropriate to job responsibilities maintaining all annual training requirements. Participate in on-call supervisory rotation and provide support to center due to unscheduled absences. Responsible for special projects and other duties as assigned. Minimum Requirements: High School Diploma required. Associate's degree in human services, Social Work, or a related field is preferred. Minimum 2 years of supervisory experience and 2 years call center experience required. Experience in a crisis intervention setting, such as a crisis center or related role preferred. This may include direct crisis response work, formal education or training in crisis theory or suicidology, or a combination of equivalent experience and education. Familiarity with community resources preferred. Bilingual (English/Spanish or English/Creole) Preferred. Knowledge/Skills/Training Strong interpersonal and communication skills to effectively engage with staff, clients, and community members Proven ability to coach, mentor, and lead team members Knowledge of crisis intervention, including suicidology and crisis management techniques Demonstrates sound judgment, professionalism, tact, and adaptability Effective organizational and time-management skills Proficient in computer use, including databases and word processing software Reliable attendance and punctuality *** Continued employment is contingent upon the successful completion of all relevant training programs, associated requirements, and any recurrent training obligations. The Agency: 211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. The agency cultivates a caring and dynamic team to serve Palm Beach County and the Treasure Coast (five counties). Additional partners provided funding to support a quality, centralized access point for health, and human services information and crisis services. 2-1-1 was designated nationally by the FCC for information and referral purposes, and it became the telephone number for the agency's helpline. 211 Palm Beach/Treasure Coast's mission is to save lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day. The position: Full time Benefits: Health insurance Dental insurance Vision insurance Employee assistance program Life insurance Paid time off

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India. OVERVIEW Provides leadership, supervision, and support to the Call Center Operations Member Experience Advisor workforce. Ensures operational policies and procedures are followed, and performance adherence standards achieved. Assess and monitors agent's performance, provides coaching to ensure consistent quality and adherence to Client and Company Brand Standards. Responsible for driving performance and assisting the department to achieve Member & Client Satisfaction, production, accuracy, and adherence goals. PRIMARY RESPONSIBILIES Responsible for the day-to-day supervision of the call center operations workforce to ensure the highest levels of member experience service, productivity, and Member/Client satisfaction is achieved. Perform assigned tasks that enable the constant monitoring of service levels and performance adherence that ensures efficient call volume handling. Supervises agent adherence of all standard operating procedures, departmental policies, and Compassionate Care principles. Ensures prompt attention and complete satisfaction of Member requests in a professional and timely manner with emphasis on first call resolution achievement objectives. Ensures inbound calls are answered in accordance to individual Client Brand Service Standards, and consistently meets or exceeds Quality Assurance criteria requirements. Knowledgeable of team members KPI metrics and provides ongoing coaching to ensure process flow and team performance are aligned with goals and objectives. Works with Quality Assurance team to ensure proper servicing techniques are deployed and all Member interactions result in the highest levels of satisfaction and optimized Member benefit utilization. Utilizes all dashboard tools and metrics to monitor and evaluate call flow, determine and adjust coverage based on business demands. Provide direct agent assistance and response to all request for assistance and guidance. Provide knowledge and in-depth advice for each line of business we serve; hearing, OTC, PERS and Insurance. Assist MEA's to resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business with NationsBenefits. Ability to remain confidential with all proprietary information Adherence to all NationsBenefits, HIPAA, and MCO / Medicare guidelines. Performs additional duties as assigned by Management based business demands. SKILL REQUIREMENTS Ability to motivate, engage and lead a team of call center professionals in an on-site or remote workforce environment. Ability to work well under pressure, in a highly dynamic and fast-paced environment. Ability to work independently and capable of exercising excellent judgment to resolve operational and Member related issues that arise. Engaging, compassionate, energetic, and enthusiastic attitude required. Excellent verbal and written communication skills. Ability to work a flexible schedule based on operational demands (day, night, weekends, holidays) QUALIFICATIONS AND EDUCATION REQUIREMENTS Associate's or Bachelor's Degree preferred, or equivalent work experience required. 3+ years Contact Center experience required, preferably in the Health Care industry. 1+ years Supervisory experience preferred. Proficient in technologies related to contact center operations preferred (Mitel, Ignite, CRM, ADP, Litmos, Panviva). Highly Proficient in Excel, Word and PowerPoint applications.

We have an exciting opportunity to join our team as a Customer Service Supervisor. Coordinate all aspects of charge submission, coding review, accounts receivable, authorizations, or customer service and assigned work queues. Provide financial and/or operational analyses and reports, and audit current procedures to monitor and improve efficiency of operations. Review and advise physicians and staff with regard to local and national coding and reimbursement policies. Work with patients and guarantors to clarify financial responsibilities. Job Responsibilities: Perform other duties as needed. Manage a team responsible for performing important revenue cycle functions. Monitor reports and work queues, ensuring charge submission and accounts receivable follow-up is occurring on a timely basis. Identify issues and suggest improvements and available tools to physicians and admin support staff to address issues. Escalate issues as needed to practice and FGP Leadership. Interact with vendors as it relates to billing and collections. Work with front-end staff to ensure patient insurance information and benefits are verified accurately and timely. Act as a resource to front end practice staff to identify gaps in clearance processes. Review and respond to practice, physician, and patient inquiries following CBO guidelines. Serve as resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Educate physicians, staff, and management on new policies and changes to existing policies. Collaborate with coders to understand CPT and ICD-10 manuals, payer policy and procedure manuals, updates, and CMS publications to ensure practices are compliant with current policies and procedures. Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality. Review unbilled charge reports and follow up with physicians and/or practice management for unbilled services. Meet CBO quality and productivity targets. Review practice Action Plans and/or reports on a timely basis. Analyze issues to identify trends in denial rates to focus improvement initiatives on, and charges that requires action. May act as a financial counselor to patients who require assistance understanding their benefits and financial options. Act as the patient advocate with the patient and/or family members and liaison with the insurance companies to assist in obtaining insurance information. Take initiative to teach and share new information and provide constructive feedback; Communicate delays and workqueue issues to management daily. Work with practice operations to implement changes to improve revenue where necessary. Ensure timely and accurate collection, preparation, and verification of billing information submitted to the outsourced billing service. Review billing collection and denial reports from the vendor and identify trends and recommend changes on how to improve issues. Serve as a liaison to the outside billing for questions, data request, and other inquiries. Review charge encounter forms for complete CPT code, ICD-10 code, and other required billing information on a daily basis. Compare coding to notes/documentation and communicate with providers to clarify errors. Analyze/audit notes and ensure the appropriate codes are charged in order to maintain billing compliance and prevent denials. Identify denial trends and train staff accordingly to avoid in the future, emphasizing improvement of accurate charge capture. Develop supporting training documentation as needed with FGP management. Meet or exceed the accountabilities of the Billing Coordinator I and II, and serve as a role model and resource to entry-level team members. May assist with leading and coordinating all aspects of charge submission and accounts receivable in defined FGP(s) for other Billing Coordinators. Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews. Lead and collaborate with practice personnel and administration to implement change to practice operations where necessary. Serve as primary resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Delegate, coordinate, and evaluate the charge submission and/or accounts receivable work of Billing Representatives or Billing coordinators in multiple groups. Communicate responsibilities and expected performance to staff. Determine and establish the explanation to complex claims, issues, and questions not covered by specific instructions or common practice. Review outstanding accounts receivable to maintain minimal level of open accounts. Compile statistical data as requested and reports data monthly to appropriate parties. Prepare reports and analyses to assist in identification of cash flow variances, physician referral patterns, physician volume, and any other issues identified by Management. Meet or exceed internal standards for accuracy and timeliness in charge documentation preparation and submission. Directly supervise billing employees, establish priorities, assign work, and follow up to ensure assignments are complete. Select, orient, and evaluate staff. Provide initial and ongoing guidance. Resolve employee issues and address procedure and performance related issues. Train staff and clearly explain proper work procedures and methods and office policy. Minimum Qualifications: To qualify you must have a Associates' degree with 1-3 years or a H.S. Diploma with 3 years work experience preferably in a Call Center or Medical billing/Healthcare setting . At least 1 year of direct experience in a supervisory/leadership role, preferably in a Call Center or Medical billing/Healthcare setting. Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings. Ability to develop and maintain effective working relationships with staff and patients. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Job Details Ft. Lauderdale, FL Full Time Up to 5% Any OperationsDescription “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Medical Center Supervisor will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic sites. They provide all medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. The main focus of the Supervisor is to support a team of highly qualified and dedicated staff to provide quality medicine while creating and maintaining the “Sanitas Culture” for patient care. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Patient Experience - Achieve NPS (Net Promoter Score) goal. Physical presence in the waiting room during operating hours. Informing patients of any delays beyond appointment time. Make sure that patients leave informed of all their next steps and care treatment. Talks to patients randomly to ask about their experience and identifies promoters for Google reviews. Deescalate potential patient complaints - those patients that seem inpatient and/or had a bad experience. Reduces the complaints ratio (per 500 visits). Address the complaints. Identifies causes to avoid future similar complaints. Increases Social Media reviews. Scheduling - Ensures appointment availability per provider and center meets established goals. Reviews and coordinates action plan with providers and/or medical director/lead to resolve any challenges with appointment availability. Pre-Visit - Leads daily Huddles with clinical and operational staff. Ensures clinical and administrative Pre-Visit Planning Completion. Visit - Ensure PCP Visits satisfaction. PCP Cycle time: Total time a patient spends in the medical center from check-in until check-out for PCP visits. Optimize utilization of the providers. Achieves Access Metrics goals. Reduces No-Show rate. Monitors that operational processes like check in and check out are followed according to established workflows and requests training for staff if necessary. Reduces patient's cancellations. Ensures referrals and HIM processes are followed according to established workflows. Urgent Care - Ensures patient satisfaction and operational excellence during UC Visits. Laboratory - Ensures patient satisfaction and operational excellence during LAB Visits. Diagnosing Imaging - Ensures patient satisfaction and daily operational excellence during DI Visits and with DI techs. Ensure the best use of the Installed Capacity and its utilization in the DI Service. Coordinates with the DI transversal lead the plan to improve LAB service results and performance. Ensure patient navigation between medical centers, Keralty Hospital and Preferred DI Centers Network. Ensures goals accomplishment at the regional level. Structure action plan between OM and Regional to achieve defined KPI goals set forth by DI leadership. Management of eCW schedules by OM. Management of day-to-day tech schedules, payroll and PTO requests. Collaboration with DI leadership and OM for HR dept needs and budgets based on reported volume and growth. Telephone Encounters - Assures Telephone Encounters buckets are addressed daily within 24 hours. Human Resources - Ensures required staffing for Clinical Ops positions are met based on budget needs. Monitors and approves OT only as necessary vs budget. Identifies and Recognizes employee of the month based on patient experience, patient feedback, staff feedback and performance. Strives and promotes Teamwork. Assures dress code company policy is followed according to guidelines - orders uniforms for staff. Promotes a healthy work environment with open lines of communication. Facilities Maintenance - Ensures facility cleaning and Order. Address equipment issues. Coordinates with Facilities department preventive tasks for the infrastructure. Reports - Generates and analyzes the reports to guarantee patient and staff satisfaction. New Products and Services - Supports new products and services implementation at the Medical Center. Administrative - Packing Slips. Ensures inventories for Office and Medical Supplies. Develop specialist Timesheets. Perform Inventory Management. Report System issues to IT in a timely manner. Growth - Encourage growth. Emergency Preparedness - Activates the emergency plan in the medical center. Safety - Ensure that the employees are trained and informed about the company safety policy. Enforce safe work practices and procedures. Encourage employees to identify and report unsafe or unhealthy workplace conditions or hazards. Take the proper actions to correct or prevent the unsafe or unhealthful conditions present in the workplace. Ensure the proper conditions of the safety emergency/rapid response equipment. Perform safety walkthroughs of the facility to identify possible unsafe or unhealthy conditions. Verify that the employee's performance meets the safety expectations. Ensure all the patients feel in a safe and healthy environment. INDCorp Qualifications Supervisory Responsibilities Monitors how center staff are servicing patients. Responsible and accountable for all facets of facility performance and oversight of all facility-level teammates. Reports to Regional Ops the staff that are not engaged with service standards/expectations and creates an action plan to put in place. Monitors that CCAs are calling and welcoming patients from the waiting area properly. Leads daily Huddles with clinical and operational staff. Ensures required staffing for Clinical Ops positions are met based on budget needs. Creates Staff schedules: shifts (monthly) PTO/Coverage while maintaining patient satisfaction and operational excellence. Ensure that the employees are trained and informed about the company safety policy. Required Education Bachelor's degree. Required Experience Minimum 5 years supervisory experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Computer knowledge required (Word, Excel, Internet). Customer Service skills and training. HIPAA testing required. Responsible for compliance with on-call rotation. Knowledge and skills with payroll systems. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Preferred Qualifications Previous experience in healthcare preferred. Financial Responsibilities This position currently handles physical money or negotiates contracts. Cash Reconciliation Report - assure PRC runs report. Weekly Bank Deposits. Take responsibility for petty cash. Open encounters report - assure report running daily. Ensure all the encounters can be claimed. Budget Responsibilities This position has budget responsibilities. Maintain the budget of the medical center. Comply with the administrative cost under the established budget. Languages English Advanced Spanish Preferred Creole Preferred Travel Available for travel for company necessity upon request. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India. This position is onsite in our Plantation office. Primary Responsibilities * Responsible for the day-to-day supervision of the call center operations workforce to ensure the highest levels of member experience service, productivity, and Member/Client satisfaction is achieved * Perform assigned tasks that enable the constant monitoring of service levels and performance adherence that ensures efficient call volume handling. * Supervises agent adherence of all standard operating procedures, departmental policies, and Compassionate Care principles * Ensures prompt attention and complete satisfaction of Member requests in a professional and timely manner with emphasis on first-call resolution achievement objectives * Ensures inbound calls are answered in accordance with individual Client Brand Service Standards and consistently meets or exceeds Quality Assurance criteria requirements * Knowledgeable of team members' KPI metrics and provides ongoing coaching to ensure process flow and team performance are aligned with goals and objectives * Works with the Quality Assurance team to ensure proper servicing techniques are deployed and all Member interactions result in the highest levels of satisfaction and optimized Member benefit utilization. * Utilizes all dashboard tools and metrics to monitor and evaluate call flow, determine and adjust coverage based on business demands * Provide direct agent assistance and respond to all requests for assistance and guidance. * Provide knowledge and in-depth advice for each line of business we serve; hearing, OTC, PERS, and Insurance. * Assist MEAs to resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business with NationsBenefits. * Ability to remain confidential with all proprietary information * Adherence to all NationsBenefits, HIPAA, and MCO / Medicare guidelines * Performs additional duties as assigned by Management based business demands * Ability to motivate, engage and lead a team of call center professionals in an on-site or remote workforce environment * Ability to work well under pressure in a highly dynamic and fast-paced environment * Ability to work independently and capable of exercising excellent judgment to resolve operational and Member related issues that arise * An engaging, compassionate, energetic, and enthusiastic attitude required * Excellent verbal and written communication skills * Ability to work a flexible schedule based on operational demands (day, night, weekends, holidays) Skill Requirements * Associate's or Bachelor's Degree preferred, or equivalent work experience required * 3+ years of Contact Center experience required, preferably in the Health Care industry * 1+ years of Supervisory experience preferred * Proficient in technologies related to contact center operations preferred (Mitel, Ignite, CRM, ADP, Litmos, Panviva) * Highly Proficient in Excel, Word, and PowerPoint applications NationsBenefits is an Equal Opportunity Employer.

We have an exciting opportunity to join our team as a Customer Service Team Supervisor - Florida. Coordinate all aspects of charge submission, coding review, accounts receivable, authorizations, or customer service and assigned work queues. Provide financial and/or operational analyses and reports, and audit current procedures to monitor and improve efficiency of operations. Review and advise physicians and staff with regard to local and national coding and reimbursement policies. Work with patients and guarantors to clarify financial responsibilities. Job Responsibilities: Perform other duties as needed. Manage a team responsible for performing important revenue cycle functions. Monitor reports and work queues, ensuring charge submission and accounts receivable follow-up is occurring on a timely basis. Identify issues and suggest improvements and available tools to physicians and admin support staff to address issues. Escalate issues as needed to practice and FGP Leadership. Interact with vendors as it relates to billing and collections. Work with front-end staff to ensure patient insurance information and benefits are verified accurately and timely. Act as a resource to front end practice staff to identify gaps in clearance processes. Review and respond to practice, physician, and patient inquiries following CBO guidelines. Serve as resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Educate physicians, staff, and management on new policies and changes to existing policies. Collaborate with coders to understand CPT and ICD-10 manuals, payer policy and procedure manuals, updates, and CMS publications to ensure practices are compliant with current policies and procedures. Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality. Review unbilled charge reports and follow up with physicians and/or practice management for unbilled services. Meet CBO quality and productivity targets. Review practice Action Plans and/or reports on a timely basis. Analyze issues to identify trends in denial rates to focus improvement initiatives on, and charges that requires action. May act as a financial counselor to patients who require assistance understanding their benefits and financial options. Act as the patient advocate with the patient and/or family members and liaison with the insurance companies to assist in obtaining insurance information. Take initiative to teach and share new information and provide constructive feedback; Communicate delays and workqueue issues to management daily. Work with practice operations to implement changes to improve revenue where necessary. Ensure timely and accurate collection, preparation, and verification of billing information submitted to the outsourced billing service. Review billing collection and denial reports from the vendor and identify trends and recommend changes on how to improve issues. Serve as a liaison to the outside billing for questions, data request, and other inquiries. Review charge encounter forms for complete CPT code, ICD-10 code, and other required billing information on a daily basis. Compare coding to notes/documentation and communicate with providers to clarify errors. Analyze/audit notes and ensure the appropriate codes are charged in order to maintain billing compliance and prevent denials. Identify denial trends and train staff accordingly to avoid in the future, emphasizing improvement of accurate charge capture. Develop supporting training documentation as needed with FGP management. Meet or exceed the accountabilities of the Billing Coordinator I and II, and serve as a role model and resource to entry-level team members. May assist with leading and coordinating all aspects of charge submission and accounts receivable in defined FGP(s) for other Billing Coordinators. Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews. Lead and collaborate with practice personnel and administration to implement change to practice operations where necessary. Serve as primary resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Delegate, coordinate, and evaluate the charge submission and/or accounts receivable work of Billing Representatives or Billing coordinators in multiple groups. Communicate responsibilities and expected performance to staff. Determine and establish the explanation to complex claims, issues, and questions not covered by specific instructions or common practice. Review outstanding accounts receivable to maintain minimal level of open accounts. Compile statistical data as requested and reports data monthly to appropriate parties. Prepare reports and analyses to assist in identification of cash flow variances, physician referral patterns, physician volume, and any other issues identified by Management. Meet or exceed internal standards for accuracy and timeliness in charge documentation preparation and submission. Directly supervise billing employees, establish priorities, assign work, and follow up to ensure assignments are complete. Select, orient, and evaluate staff. Provide initial and ongoing guidance. Resolve employee issues and address procedure and performance related issues. Train staff and clearly explain proper work procedures and methods and office policy. Minimum Qualifications: To qualify you must have a Associates' degree with 1-3 years or a H.S. Diploma with 3 years work experience preferably in a Call Center or Medical billing/Healthcare setting . At least 1 year of direct experience in a supervisory/leadership role, preferably in a Call Center or Medical billing/Healthcare setting and/or has been a Team Lead for at least 6 months within the Central Billing Office. Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings. Ability to develop and maintain effective working relationships with staff and patients. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Job Details Broward - Coral Springs - Coral Springs, FL Full Time Up to 5% Any OperationsDescription “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Medical Center Supervisor will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic sites. They provide all medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. The main focus of the Supervisor is to support a team of highly qualified and dedicated staff to provide quality medicine while creating and maintaining the “Sanitas Culture” for patient care. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Patient Experience - Achieve NPS (Net Promoter Score) goal. Physical presence in the waiting room during operating hours. Informing patients of any delays beyond appointment time. Make sure that patients leave informed of all their next steps and care treatment. Talks to patients randomly to ask about their experience and identifies promoters for Google reviews. Deescalate potential patient complaints - those patients that seem inpatient and/or had a bad experience. Reduces the complaints ratio (per 500 visits). Address the complaints. Identifies causes to avoid future similar complaints. Increases Social Media reviews. Scheduling - Ensures appointment availability per provider and center meets established goals. Reviews and coordinates action plan with providers and/or medical director/lead to resolve any challenges with appointment availability. Pre-Visit - Leads daily Huddles with clinical and operational staff. Ensures clinical and administrative Pre-Visit Planning Completion. Visit - Ensure PCP Visits satisfaction. PCP Cycle time: Total time a patient spends in the medical center from check-in until check-out for PCP visits. Optimize utilization of the providers. Achieves Access Metrics goals. Reduces No-Show rate. Monitors that operational processes like check in and check out are followed according to established workflows and requests training for staff if necessary. Reduces patient's cancellations. Ensures referrals and HIM processes are followed according to established workflows. Urgent Care - Ensures patient satisfaction and operational excellence during UC Visits. Laboratory - Ensures patient satisfaction and operational excellence during LAB Visits. Diagnosing Imaging - Ensures patient satisfaction and daily operational excellence during DI Visits and with DI techs. Ensure the best use of the Installed Capacity and its utilization in the DI Service. Coordinates with the DI transversal lead the plan to improve LAB service results and performance. Ensure patient navigation between medical centers, Keralty Hospital and Preferred DI Centers Network. Ensures goals accomplishment at the regional level. Structure action plan between OM and Regional to achieve defined KPI goals set forth by DI leadership. Management of eCW schedules by OM. Management of day-to-day tech schedules, payroll and PTO requests. Collaboration with DI leadership and OM for HR dept needs and budgets based on reported volume and growth. Telephone Encounters - Assures Telephone Encounters buckets are addressed daily within 24 hours. Human Resources - Ensures required staffing for Clinical Ops positions are met based on budget needs. Monitors and approves OT only as necessary vs budget. Identifies and Recognizes employee of the month based on patient experience, patient feedback, staff feedback and performance. Strives and promotes Teamwork. Assures dress code company policy is followed according to guidelines - orders uniforms for staff. Promotes a healthy work environment with open lines of communication. Facilities Maintenance - Ensures facility cleaning and Order. Address equipment issues. Coordinates with Facilities department preventive tasks for the infrastructure. Reports - Generates and analyzes the reports to guarantee patient and staff satisfaction. New Products and Services - Supports new products and services implementation at the Medical Center. Administrative - Packing Slips. Ensures inventories for Office and Medical Supplies. Develop specialist Timesheets. Perform Inventory Management. Report System issues to IT in a timely manner. Growth - Encourage growth. Emergency Preparedness - Activates the emergency plan in the medical center. Safety - Ensure that the employees are trained and informed about the company safety policy. Enforce safe work practices and procedures. Encourage employees to identify and report unsafe or unhealthy workplace conditions or hazards. Take the proper actions to correct or prevent the unsafe or unhealthful conditions present in the workplace. Ensure the proper conditions of the safety emergency/rapid response equipment. Perform safety walkthroughs of the facility to identify possible unsafe or unhealthy conditions. Verify that the employee's performance meets the safety expectations. Ensure all the patients feel in a safe and healthy environment. Qualifications Supervisory Responsibilities Monitors how center staff are servicing patients. Responsible and accountable for all facets of facility performance and oversight of all facility-level teammates. Reports to Regional Ops the staff that are not engaged with service standards/expectations and creates an action plan to put in place. Monitors that CCAs are calling and welcoming patients from the waiting area properly. Leads daily Huddles with clinical and operational staff. Ensures required staffing for Clinical Ops positions are met based on budget needs. Creates Staff schedules: shifts (monthly) PTO/Coverage while maintaining patient satisfaction and operational excellence. Ensure that the employees are trained and informed about the company safety policy. Required Education Bachelor's degree. Required Experience Minimum 5 years supervisory experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Computer knowledge required (Word, Excel, Internet). Customer Service skills and training. HIPAA testing required. Responsible for compliance with on-call rotation. Knowledge and skills with payroll systems. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Preferred Qualifications Previous experience in healthcare preferred.