How to hire a service team member

Service team member hiring summary. Here are some key points about hiring service team members in the United States:

HR departments typically spend 15% of their expenses on recruitment.
It usually takes about 12 weeks for a new employee to reach full productivity levels.
It typically takes 36-42 days to fill a job opening.
The median cost to hire a service team member is $1,633.
Small businesses spend an average of $1,105 per service team member on training each year, while large companies spend $658.
There are currently 20,876 service team members in the US and 214,808 job openings.
Las Vegas, NV, has the highest demand for service team members, with 58 job openings.
New York, NY has the highest concentration of service team members.

How to hire a service team member, step by step

To hire a service team member, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire a service team member:

Here's a step-by-step service team member hiring guide:

Step 1: Identify your hiring needs
Step 2: Create an ideal candidate profile
Step 3: Make a budget
Step 4: Write a service team member job description
Step 5: Post your job
Step 6: Interview candidates
Step 7: Send a job offer and onboard your new service team member
Step 8: Go through the hiring process checklist

What does a service team member do?

A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.

Learn more about the specifics of what a service team member does

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Identify your hiring needs

Before you post your service team member job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a service team member for hire on a part-time basis or as a contractor.

Determine employee vs contractor status

Is the person you're thinking of hiring a US citizen or green card holder?

Hiring the perfect service team member also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

This list shows salaries for various types of service team members.

Type of Service Team Member	Description	Hourly rate
Service Team Member	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$9-17
Customer Service Desk	The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues... Show more	$12-22
Member Service Representative	A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns... Show more	$10-21

Create an ideal candidate profile
Common skills:
- Customer Service
- Work Ethic
- Basic Math
- Good Communication
- Cash Handling
- Cleanliness
- Math
- Food Service
- Food Handling
- Guest Service
- Taking Inventory
- Customer Satisfaction
- Front End
- Ladders
Check all skills
Responsibilities:
- Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
- Manage and calculate daily cash deposits and prepare daily payroll ledgers.
- Coordinate VIP service requests for hotel stays.
- Enroll guests into the Marriott rewards program.
- Recognize as a leader early on and promote to GSA within18 months.
- Communicate with all departments regarding in house VIP's and any special needs.
More service team member duties

Make a budget

Including a salary range in your service team member job description helps attract top candidates to the position. A service team member salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

For example, the average salary for a service team member in Kentucky may be lower than in Massachusetts, and an entry-level service team member usually earns less than a senior-level service team member. Additionally, a service team member with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

Average service team member salary

$13.17hourly

$27,393 yearly

Entry-level service team member salary

$20,000 yearly salary

Updated January 12, 2026

Average service team member salary by state

Rank	State	Avg. salary	Hourly rate
1	Washington	$34,138	$16
2	New York	$32,782	$16
3	California	$32,226	$15
4	Oregon	$31,139	$15
5	Minnesota	$31,015	$15
6	Colorado	$29,201	$14
7	Nevada	$28,565	$14
8	Arizona	$28,190	$14
9	Missouri	$27,961	$13
10	Pennsylvania	$27,542	$13
11	Illinois	$27,008	$13
12	Ohio	$26,568	$13
13	Utah	$25,846	$12
14	Michigan	$24,606	$12
15	Tennessee	$24,578	$12
16	Maine	$24,551	$12
17	Texas	$24,330	$12
18	North Carolina	$24,140	$12
19	Virginia	$23,779	$11
20	Indiana	$23,770	$11

Average service team member salary by company

Rank	Company	Average salary	Hourly rate	Job openings
1	Citi	$44,056	$21.18	4
2	Morgan Stanley	$40,203	$19.33	40
3	Student Conservation Association	$39,417	$18.95	15
4	Mars	$38,726	$18.62	1
5	Peet's Coffee	$37,729	$18.14
6	The PNC Financial Services Group	$35,047	$16.85	3
7	Tractor Supply	$34,225	$16.45	1,036
8	Bank of America	$34,051	$16.37	2
9	Hyatt Hotels	$33,917	$16.31	8
10	Target	$33,679	$16.19	16
11	Amazon	$33,314	$16.02	29
12	Kroger	$32,337	$15.55	31
13	Raytheon Technologies	$32,274	$15.52	1
14	MOD Pizza	$32,087	$15.43
15	Mount Sinai Health System	$31,915	$15.34
16	Packers Sanitation Services	$31,830	$15.30
17	Compass Group USA	$31,793	$15.29	4
18	Whole Foods Market	$31,553	$15.17	190
19	TKC Holdings	$31,552	$15.17	6
20	Stryker	$31,491	$15.14	27

Writing a service team member job description
A service team member job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service team member job description:
Service team member job description example
- TEAM MEMBER
- - It starts with you.
    
    You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience they provide. And of course, we reward and recognize this performance on an ongoing basis.
    
    How do you Inspire Smiles through Delicious experiences?
    
    It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We’re passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest.
    
    Candidates should exhibit the following behaviors:
    
    Team Members work a variety of positions: accurately taking, collecting & packaging orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members are expected to Inspire Smiles through Delicious Experiences. They must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Post your job
To find service team members for your business, try out a few different recruiting strategies:
- Consider internal talent. One of the most important talent pools for any company is its current employees.
- Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any service team members they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level service team members with the right educational background.
- Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.
Post your job online:
- Post your service team member job on Zippia to find and recruit service team member candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
During your first interview to recruit service team members, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.
It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new service team member
Once you've selected the best service team member candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.
After that, you can create an onboarding schedule for a new service team member. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a service team member?

Hiring a service team member comes with both the one-time cost per hire and ongoing costs. The cost of recruiting service team members involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of service team member recruiting as well the ongoing costs of maintaining the new employee.

You can expect to pay around $27,393 per year for a service team member, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for service team members in the US typically range between $9 and $17 an hour.

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Updated January 12, 2026

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How to hire a service team member