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The differences between service technician associates and field service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a field service technician. Additionally, a field service technician has an average salary of $54,339, which is higher than the $49,003 average annual salary of a service technician associate.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Service technician associates and field service technicians have different pay scales, as shown below.
| Service Technician Associate | Field Service Technician | |
| Average salary | $49,003 | $54,339 |
| Salary range | Between $27,000 And $87,000 | Between $35,000 And $82,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Meta | |
| Best paying industry | - | Finance |
There are a few differences between a service technician associate and a field service technician in terms of educational background:
| Service Technician Associate | Field Service Technician | |
| Most common degree | Bachelor's Degree, 54% | Associate Degree, 40% |
| Most common major | Business | Electrical Engineering |
| Most common college | - | - |
Here are the differences between service technician associates' and field service technicians' demographics:
| Service Technician Associate | Field Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |