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The differences between service technicians and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician and a customer service technician. Additionally, a service technician has an average salary of $40,379, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for a service technician include plumbing, customer service and preventative maintenance. The most important skills for a customer service technician are basic math, math, and pathogens.
| Service Technician | Customer Service Technician | |
| Yearly salary | $40,379 | $36,757 |
| Hourly rate | $19.41 | $17.67 |
| Growth rate | 8% | -4% |
| Number of jobs | 254,533 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 29% | Bachelor's Degree, 33% |
| Average age | 44 | 40 |
| Years of experience | 12 | 12 |
Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Service technicians and customer service technicians have different pay scales, as shown below.
| Service Technician | Customer Service Technician | |
| Average salary | $40,379 | $36,757 |
| Salary range | Between $28,000 And $57,000 | Between $27,000 And $49,000 |
| Highest paying City | Richmond, CA | Newark, DE |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | IBM | GAVS Technologies |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a service technician and a customer service technician in terms of educational background:
| Service Technician | Customer Service Technician | |
| Most common degree | Associate Degree, 29% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service technicians' and customer service technicians' demographics:
| Service Technician | Customer Service Technician | |
| Average age | 44 | 40 |
| Gender ratio | Male, 89.2% Female, 10.8% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 7% |