Specialist network engineer vs technical support engineer

Differences between specialist network engineer and technical support engineer duties and responsibilities

Specialist network engineer example responsibilities.

• Utilize advanced encryption devices to secure communications between all locations manage by the department.
• Design and implement first LAN/WAN environment including installing and configuring routers, switches, servers, and workstations.
• Support MPLS backbone, including QOS.
• WAN network design and implementation using Cisco ISR routers.
• Experience include multiple routing protocols including IGRP, EIGRP, BGP, and IPX.
• Direct installation of digital servers, routers and network computing systems in all associate airports and facilities nationwide.
Show more

Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
Show more