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Team manager jobs in Anderson, IN

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  • Real Estate Team Lead

    Vylla

    Team manager job in Indianapolis, IN

    Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer
    $37k-75k yearly est. 1d ago
  • Customer Experience Manager

    Delta Faucet Company of Tennessee

    Team manager job in Indianapolis, IN

    At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your role at Delta Faucet: Are you prepared to lead a high-performance customer service team at Delta Faucet Company? As an Experience Manager, you will lead the strategy and execution of customer experience initiatives across insourced and outsourced service, training programs, and knowledge systems. This role ensures every customer interaction reflects brand values, meets quality standards, and delivers a seamless experience. The Experience Manager drives continuous improvement, aligns service operations with evolving customer needs, and fosters a culture of excellence through data-driven insights and cross-functional collaboration. Reporting to the Director, Consumer Service, you will develop our people and enhance our service, so we can use it to support business growth. Responsibilities: Lead the Customer Solutions continuous improvement portfolio, ensuring measurable progress and tangible results across key initiatives. Ensure all training content is current, aligned with brand and regulatory standards, and effectively delivered across channels and partners. Govern the creation, organization, and accessibility of customer-facing and internal support content to enable consistent issue resolution. Implement QA programs, audits, and corrective actions to ensure adherence to policy and a positive customer experience. Identify pain points and lead cross-functional initiatives to reduce customer effort and enhance support workflows. Align service operations with product changes, promotions, and digital experiences to provide seamless support. Responsible for internal technical product support and escalations. Use performance metrics, customer feedback, and trend analysis to guide decisions and investments. Education & Experience: Education: Bachelor's degree or equivalent experience in Business Administration, Customer Service Management, or a relevant area of study. Experience: Over 5 years of background in managing customer service, demonstrating a track record of effectively leading teams to success. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and encourage others. Communication Skills: Outstanding verbal and written communication skills. Analytical Skills: Ability to analyze data, interpret trends, and make informed decisions. Proficiency in customer service software, CRM systems, and other related tools is necessary. Customer Focus: Deep understanding of customer needs and a dedication to providing world-class service. Product Knowledge: Plumbing products experience would be beneficial. Business Acumen: Understanding of service metrics and their value to company performance. Why Join Us? At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization. Here are some of the benefits we offer for your personal and professional growth: Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company. Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe. Company: Delta Faucet CompanyFull time Hiring Range: $88,700.00 - $139,260.00Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills. Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position . The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish
    $88.7k-139.3k yearly Auto-Apply 16d ago
  • Warehouse Team Supervisor

    Stitch Fix 4.5company rating

    Team manager job in Indianapolis, IN

    , Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. Our Team Supervisors lead large teams in one of four departments to achieve operational goals and have fun doing it. In this role, you will own daily planning and drive execution within your department while supporting company and building-wide initiatives. You will be an integral part of creating and nurturing our Stitch Fix culture -- promoting and living our values of Partnership, Integrity, Responsibility and Innovation every day. Most importantly, you are responsible for inspiring others to be their best selves while creating a fun, fulfilling, and safe place to work for everyone. We are looking for someone who is passionate about building an exceptional team of bright and kind employees who are motivated by challenge within your department. If you have a proven track record of directly managing, inspiring, and developing teams, then we would love to hear from you! You're excited about this opportunity because you… Are a dynamic individual who will lead and develop a large team of hourly employees, both part time and full time, in achieving daily departmental goals while embodying our company culture. Onboard new members and provide on the job training and coaching to ensure their ongoing growth and development Your success in this role will be defined by your ability to build great partnerships, regularly provide and seek high quality feedback, and track daily performance data to identify trends and opportunities. You will be responsible for managing daily tasks that impact operational effectiveness, such as accurately reporting timesheets, hours worked, and attendance. As a leader, you will model and champion innovation by encouraging your team to find ways to improve efficiency, ask client-centric questions, share learnings, and overcome challenges. You will also be responsible for rolling out new processes and production changes to your team and providing high-quality feedback on their performance and impact We're excited about you because… Embody Stitch Fix's values of Partnership, Integrity, Innovation, and Responsibility. Minimum of 4 years experience in a direct people leadership role where you lead and inspire people to do quality work on a daily basis. (Required) Proficient in Microsoft Excel or Google Sheets, with the ability to create and maintain reports, analyze data (e.g., trends, productivity metrics), and use data to drive operational decisions. (Required) Ability to see the big picture and find ways to make an impact outside of your immediate team and department. Must thrive in an environment where autonomy and responsibility are granted and are committed to providing the same for the teams you manage. Must be energized by being in the action and leading your team from the floor for 8 or more hours per day. Flexibility is important, as you should be available to address issues outside of standard business hours, and willing to work on nights or weekends as required. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$48,800-$64,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************
    $48.8k-64k yearly Auto-Apply 60d+ ago
  • Bankruptcy Customer Service Supervisor

    Carrington Mortgage 4.5company rating

    Team manager job in Westfield, IN

    Come join our amazing team and work in a hybrid role based out of our Westfield office! The Bankruptcy Customer Service Supervisor is responsible for supervising staff of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center. Responsible for the overall employee performance of assigned team as well as the quality and efficiency of the assigned processes. Conducts all activities in adherence to all applicable investor timelines and in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $69,000/yr - $79,00.00/yr plus annual bonus. What you'll do: Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Ensure staff receive proper training to perform the job functions assigned to them. Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders. Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate. Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution. Conduct regular monthly team meetings and weekly huddles to maintain communication across the department. Identify process gaps within the bankruptcy processes and identify and implement solutions. Manage any personal issues working with management and human resources. Function as the subject matter expert on investor and regulatory requirement Perform other duties and special projects assigned. What you'll need: High school diploma or equivalent work experience. Five (5+) plus years' experience in a bankruptcy role in the banking, finance or mortgage industry. Three or more years in a lead or supervisory role in bankruptcy. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1
    $69k yearly Auto-Apply 33d ago
  • Customer Experience, Program Manager | Central Region

    Irhythm Technologies 4.8company rating

    Team manager job in Indianapolis, IN

    Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************
    $42k-69k yearly est. Auto-Apply 19d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Team manager job in Indianapolis, IN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyout Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $28k-36k yearly est. Auto-Apply 4d ago
  • Team Lead Call Center - IN- Part-Time - Mon to Thursday 4 PM to 8 PM, Fri 10 AM to 2 PM Sat rotation

    Versiti 4.3company rating

    Team manager job in Indianapolis, IN

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Contact Center Supervisors/Mangers, this role will provide guidance, coaching, and assistance to the department associates while demonstrating the organization's core values and leading by example. Responsibilities also include routine Contact Center duties, such as donor recruitment of existing donors through any of the contact center channels. In addition, the role will execute data entry to keep donor profiles updated, reach out to other departments to find solutions, and ensure that policies, procedures, and protocols established for the organization and the department are followed. A Contact Center Team Lead is expected to be flexible and excel at a variety of roles and responsibilities. Team Leads act as a staff liaison and backup to management when Manager/Supervisors are not available. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Demonstrates Versiti core values and displays the highest level of customer service to internal/external customers Responsible for all channel assignments as well as special event needs, which includes special appeals related to general shortage, community crisis, blood type need, etc. Recruits donors by promoting the opportunity to donate with Versiti Blood Centers Makes reminder phone calls to donors regarding appointments set for media and or special event drives. Interprets reports to accurately communicate results to staff Performs administrative/clerical duties, as assigned, in order to complete tasks related to the department's operation (ex. updating donor profiles, data entry) Assists new associates in becoming familiar with the position, including new hire training. Assists with on-going continuing education and development of staff Ensures Contact Center associates are present and productive; communicates concerns with supervisors Works with management to perform opening/closing duties Assists management in monthly coaching sessions to correct performance problems and achieve desired results. Perform some supervisory tasks in the absence of a supervisor, but will not deliver disciplinary action. Performs other departmental duties as required, such as assistance with daily huddle board, preparation of department materials, campaigns, contests, etc. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma or equivalent required Experience Customer service experience required 1-3 years multi-channel, contact center experience preferred (phone, email, text) preferred Knowledge, Skills and Abilities General understanding of Versiti mission and operation Excellent verbal and written communication skills Good attention to detail and accuracy Results-oriented Must be organized & understand how to prioritize tasks Proven persuasion skills with ability to handle opposition Ability to multi-task and proactively communicate progress/obstacles Strong intrapersonal skills and relationship-building Proficient computer skills (Microsoft Office) and ability to learn job-specific applications Tools and Technology Personal Computer (desktop, laptop, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.
    $38k-47k yearly est. Auto-Apply 53d ago
  • Customer Experience Manager (Part-time)

    Michaels 4.2company rating

    Team manager job in Indianapolis, IN

    Store - INDY-GREENWOOD, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $41k-79k yearly est. Auto-Apply 8d ago
  • Customer Service Manager - State Farm Agent Team Member

    Kellie Taylor-State Farm Agent

    Team manager job in Indianapolis, IN

    Job DescriptionBenefits: 4 day work week Licensing bonus Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Flexible schedule 401(k) ABOUT OUR AGENCY: Ive been a State Farm agent since September 2019, but I bring more than 20 years of insurance experience to the table, including work as a claims adjuster and in agency leadership. That background allows me to coach and mentor my team with practical knowledge and a genuine desire to help them grow. Im a proud graduate of Purdue UniversityIndianapolis, where I earned my B.S. in Psychology, and Indiana Wesleyan University, where I completed my MBA. As a family-owned agency with two children of my own, staying connected to the community is a big part of who I am. I serve as a Board Member for Project Will, supporting young adults with behavioral health challenges, and Im an Indy Chamber Ambassador, helping welcome new businesses and strengthen local connections across Indianapolis. Our office culture is friendly, laid-back, and growing, with a true work hard/play hard mentality. What sets us apart is our focus on growing personally, professionally, and physically, while still maintaining strong work/life balance. We believe in giving 100 percent when were at work and 100 percent to our lives outside of it. Service is also a core value for us. We volunteer quarterly as a team, most recently partnering with the You Feed Them Mission to support 70 local families. We currently have four team members and offer meaningful benefits including a 4-day work week opportunity, a health care subsidy, PTO and paid holidays, a 401k, disability and life insurance, no weekend hours, and company-paid training. Were looking for someone who is a true self-startersomeone who believes they can make a difference, is rooted in their community, and has a history of success. If you're motivated, caring, and ready to grow with a supportive and encouraging team, youll feel right at home here. ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Kellie Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the agency team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. QUALIFICATIONS: 3-5 years of sales or insurance experience, State Farm experience preferred. Leadership and organizational skills. Communication and problem-solving abilities. Must be currently licensed (Property/Casualty and Life/Health).
    $25k-46k yearly est. 28d ago
  • Litigation and Practice Support Manager

    Ice Miller LLP 4.5company rating

    Team manager job in Indianapolis, IN

    Job Summary: The Litigation and Practice Support Manager oversees all aspects of the electronic discovery process and manages assigned litigation support staff. This role collaborates with litigation teams to develop tailored strategies for discovery, review, analysis, production, and presentation of case materials. The manager also promotes the adoption of litigation support services and technology across case teams and clients. The primary focus is to deliver automated, efficient solutions for managing client-related information throughout the matter lifecycle. The role requires strong organizational skills, the ability to handle time-sensitive materials, and a commitment to confidentiality in a fast-paced environment. ***Salary in the range of $90,000 - $120,000 dependent on experience level and geographic location*** Essential Job Duties: Collaborate with legal teams to develop case-specific plans and budgets throughout the discovery process Work with attorneys and clients to create preservation and collection strategies Develop plans with attorneys for processing, review, and production of electronic evidence Mentor, manage, and evaluate direct reports; set goals and provide performance metrics Assist in creating technical standards, policies, and procedures for litigation support operations Market the team's capabilities and serve as the main contact for attorneys and users Provide training on litigation support tools, concepts, and procedures Ensure data validity during processing, converting, importing, and exporting in databases Offer consultative support to case teams and clients, recommending technical solutions Manage quality control for all databases, diagnosing and correcting production issues Prepare presentation databases, create video clips, and annotate exhibits Provide daily support for ESI data management and review platforms Oversee the design and development of new hardware/software implementations, using best practices Collaborate with IT and Information Governance (IG) teams to ensure processes align and improve customer satisfaction Evaluate vendor proposals and coordinate vendor services and pricing Adapt to client requirements with a client-service attitude and ensure consistent delivery Stay informed on current technologies and strategies in legal support automation Implement safeguards to mitigate risk and ensure defensibility of e-discovery efforts Maintain data in line with approved Risk & IG policies and ensure proper data structuring and security Minimum Requirements: Bachelor's degree in a relevant field; education, training, or certification in relevant technologies preferred Advanced degree or prior experience as an attorney or paralegal a plus Minimum of 5 years of experience in Practice Management, Litigation Support, or E-Discovery Strong project management skills with the ability to manage multiple tasks in a fast-paced, deadline-driven environment Advanced user knowledge of litigation support systems (e.g., Relativity, Nebula, iConnect, IPRO eCapture, CaseMap, Trial Director, etc.) Deep understanding of the litigation support process and substantial document control and case management expertise Knowledge of data forensic collection and analysis Experience in e-Discovery management, including collection, organization, and production of data Proficient in importing/exporting data across various formats Excellent time management, prioritization, and multitasking skills Ability to demonstrate tact and diplomacy in high-pressure, time-sensitive situations Ability to perform all essential job functions Other Requirements: The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equipment Operated: This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment. Physical Requirements: While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear. Mental Requirements: Ability to communicate effectively, verbally and in writing, with a diverse group of people. Work Environment: While performing the duties of this job, the employee may be exposed to weather conditions while traveling. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others. Please reach out for a comprehensive list of benefits provided. Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential. Candidates must have permanent authorization to work in the United States. Ice Miller LLP is an Equal Opportunity Employer.
    $90k-120k yearly Auto-Apply 60d+ ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Team manager job in Indianapolis, IN

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $31k-46k yearly est. 60d+ ago
  • Customer service

    Open Road Staffing 4.3company rating

    Team manager job in Indianapolis, IN

    The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred Compensation based on experience Paid breaks and employee meals Must fill out paper application 1155 e stop 11 rd 13173008748 Www.thetamaleplace.com Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-39k yearly est. 8h ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Team manager job in Indianapolis, IN

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $30k-43k yearly est. 23d ago
  • Manager - Home Health - Lead a Dedicated Team in Home Health

    K.A. Recruiting

    Team manager job in Greenwood, IN

    Join an outstanding home health organization providing compassionate, patient-centered care. This is an excellent opportunity for an experienced clinical leader to oversee and coordinate home health services while mentoring a highly engaged team. Shift Details Day shift, generally beginning between 7:00-8:00 AM and ending around 4:00-5:00 PM. As a salaried position, hours may fluctuate as needed. Compensation and Benefits Competitive compensation commensurate with experience. Shift differentials offered for nights and/or weekends (if applicable). Comprehensive benefits package and career advancement opportunities. Why Join Us Lead a mission-driven home health team Work for a well-respected, values-based organization Enjoy excellent benefits and relocation assistance Make a direct impact on patients' lives in the community Your Role Oversee the delivery of effective and efficient care within assigned disciplines Supervise and mentor professional staff Participate in budgeting, quality assurance, and regulatory compliance Drive program improvements and patient satisfaction initiatives Ensure compliance with state and federal regulations About the Location Greenwood, just south of Indianapolis, offers a welcoming community, affordable living, and easy access to cultural, dining, and recreational activities in the greater Indianapolis metro area.
    $58k-103k yearly est. 7d ago
  • Front Office Manager

    Davidson Hospitality Group 4.2company rating

    Team manager job in Indianapolis, IN

    Property Description The Alexander, Autograph Collection is a contemporary and upscale hotel located in the vibrant city of Indianapolis, Indiana, offering an exciting and dynamic work environment. As a job applicant, joining the team at The Alexander means being part of a distinctive hotel known for its modern design, exceptional service, and prime location in the city's downtown arts and cultural district. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. The Alexander, Autograph Collection is committed to creating a guest-centric work culture that values teamwork, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and energetic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Alexander, Autograph Collection presents a unique opportunity to be part of a dynamic hotel that is at the forefront of Indianapolis' hospitality scene. Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Qualifications 2+ years of experience in hotel front desk management/supervisory operations or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail-oriented and able to multi-task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Prior cash handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $47k-60k yearly est. Auto-Apply 37d ago
  • Call By Call Manager

    Jake's Heating, Air, & Plumbing

    Team manager job in Knightstown, IN

    Jake's Heating, Air & Plumbing is looking for a Dispatcher/ Call By Call Manager who thrives in the middle of the action. If you know how to manage chaos, support technicians, and keep operations running like a well-oiled machine, this is your spot. We're a family-owned HVAC and plumbing company that's been proudly serving our community since 2006. We take pride in delivering top-quality plumbing services and home comfort solutions our customers can count on. Your Role As the Dispatcher, you'll be the operational hub - managing service calls in real time, dispatching technicians, analyzing ticket performance, and making sure every job runs smoothly from start to finish. Responsibilities • Monitor and manage incoming HVAC and plumbing service calls in real time • Dispatch technicians based on availability, proximity, and job priority • Conduct post-call reviews with technicians on job performance and ticket details • Provide field support, pricing guidance, and quick decision-making when needed • Communicate with customers for scheduling, updates, and satisfaction follow-up • Track job progress, materials used, and technician productivity metrics • Collaborate with the office team for accurate billing and customer records • Identify upsell opportunities and coach technicians to improve performance • Maintain daily summaries and logs to measure success What You'll Need • Prior experience in dispatching, service coordination, or call center operations (HVAC or plumbing preferred) • Strong multitasking, communication, and organizational skills • Ability to stay calm under pressure and solve problems quickly • Familiarity with plumbing or HVAC service terminology is a plus • Comfortable using scheduling software and CRMs (ServiceTitan experience preferred) • Team-focused mindset with a customer-first attitude Why You'll Love Working Here • Performance-based bonuses or commissions • Consistent daytime schedule with predictable hours • Career growth opportunities and leadership development • Positive, supportive, and fast-paced work environment • Work with a trusted, family-owned company that's been serving the community since 2006
    $33k-56k yearly est. Auto-Apply 45d ago
  • Office Manager

    OMNI Management Services 4.5company rating

    Team manager job in Indianapolis, IN

    We are looking for a bright individual with organizational and time management skills who would love to learn and grow with a customer service driven company! In addition to daily operations focus such as filing and answering the phones, our Office Manager will use analytical thinking and industry expertise to streamline processes and elevate our company to a higher level of excellence. Great hours! Beautiful downtown office! Relaxed work atmosphere! Free employee parking! Paid time off! Performance based raises! Qualifications Microsoft Operating Systems. Microsoft Office. Excellent Phone Voice. Highly organized. Task focused.
    $28k-36k yearly est. 8h ago
  • Supervisor - Crisis Team

    Aspire Indiana Health 4.4company rating

    Team manager job in Noblesville, IN

    WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for a Supervisor - Crisis Team (Hybrid Position - Second or Third Shift Availability Required) Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary To facilitate, coordinate and evaluate the operation and efficiency of the crisis team's services by providing supervision to assigned staff, maintaining good communication and ensuring quality of services and documentation while supporting Aspire's mission, vision, values, and strategic priorities. Along with providing a range of responsive crisis assessments, immediate interventions, and case management services to individuals and families in the communities served by Aspire Indiana Health. The Crisis team will promote collaborative working relationships with both internal and community partners. This role operates outside of our normal business hours M-F on second shift or third shift. Must be flexible in providing crisis services via video conference, telephonically, and in person. Education/Experience/Requirements Master's degree in Social Work, Psychology, Counseling or other mental health related field from a college/university accredited by the U.S. Department of Education, plus 3 years of work experience, or a Bachelor's degree and 5 years of experience, or an Associate's and 7 years of experience, or at least 10 years of related experience required At least one (1) year supervisory experience and/or leading a team required Knowledge of community resources, referral processes and risk assessments preferred Basic knowledge of the Recovery Model highly recommended May self-identify as a current or former recipient of services, and/or a family member of an individual who was a recipient of services, and be maintaining a healthy recovery from mental illness and/or substance use to qualify for the peer track Other Requirements Must possess the ability to learn and/or operate relevant computer operating system environments, and demonstrate basic knowledge and skill in the use of typical office equipment Must have reliable transportation to attend trainings and/or meetings off-site Must possess a valid Indiana driver's license , current auto insurance, and a driving record that meets the requirements of the organization Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook,LinkedIn,Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer. Not ready to apply? Connect with us for general consideration.
    $44k-63k yearly est. Auto-Apply 47d ago
  • Clinical Laboratory Team Lead

    Labcorp 4.5company rating

    Team manager job in Carmel, IN

    Labcorp is seeking a Clinical Laboratory Team Leader to join our North Central Division team, West Subdivision, can be based in Indiana with additional locations based on business needs. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: Improving Health, Improving Lives. **Pay Range: $30.00 - $45.00 per hour All job offers will bebased on a candidates skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data. Work Schedule: Monday - Friday 8:00am - 5:00pm Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information, pleaseclick here. Job Responsibilities Assist management with the QA, CAP, CLIA,CLIA, and other regulatory requirements, as well as fill in as needed for Management FTO. Travel to West Subdivision Labs as needed to help with surveys, coverage and training. Send daily, weekly and monthly productions reports to management Assist with the training of new hires and the development of current employees, along with Competencies and record keeping Keep management informed of group progress, problems, employee performance and any significant factors affecting assigned responsibilities Determine the acceptability of specimens for testing according to established criteria Perform routine and complex technical procedures and functions according to SOPs Monitor, operate and troubleshoot instrumentation to ensure proper functionality Prepare, test and evaluate new reagents or controls Report accurate and timely test results in order to deliver quality patient care Perform and document preventive maintenance and quality control procedures Identify and replenish testing bench supplies as necessary Assist with processing of specimens when needed Maintain a safe work environment and wear appropriate personal protective equipment Requirements Associates in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements Bachelors degree is preferred Minimum 3 years of experience as a Technologist/Technician is required Minimum of 1 year experience in a Diagnostic Lab is required Minimum of 1 year experience as a Technologist/Technician in a CLIA certified Lab is required ASCP and/or AMT Certifications is preferred Prior supervisory or leadership experience is preferred Understanding of laboratory operations as well as policies and procedures Proficient with Laboratory Information Systems and Microsoft Office Strong communication skills; both written and verbal High level of attention to detail with strong organizational skills Comfortability making decisions in a changing environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us at Labcorp Accessibility. Formore information about how we collect and store your personal data, please see our Privacy Statement. RequiredPreferredJob Industries Other
    $30-45 hourly 30d ago
  • CallCenter Team Manager

    ACR1.com Commercial Roofing

    Team manager job in Muncie, IN

    Job DescriptionSalary: $20.00 per hour, plus potential for earning weekly performance bonuses. Call Center Team Manager Dept: Sales & Marketing Reports to: Sales & Marketing Department Manager Hours: Monday through Thursday - 8:15 am to 5 pm Friday - 8:15 am to 12:30 pm ( May be longer depending on tasks to be completed) Employment Type: Full-Time (36 -40 hours per week) in an office setting. MUST HAVE Call Center or related field of experience in management. Compensation: Hourly rate is $20.00 per hour, plus potential for earning weekly performance bonuses. Benefits Offered to Full-Time Employees: Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and paid Holidays. All available after the employees introductory period & plan requirements have been met. (60 days and 1st of the month for health insurance. 90 days for paid holidays and other benefits, per company policy) POSITION PURPOSE The Call Center Team Managers role is to manage six to eight telemarketers ( hereafter referred to as Lead Generators or Call Center Agents ) to develop leads to sell ACR1.COM Commercial Roofing services ( hereafter referred to as ACR ). ESSENTIAL DUTIES AND BASIC TASKS Demonstrate knowledge of companys products, services, marketing position and objective. Represent the company in an honest and professional manner. Generate daily, weekly, and monthly reports for management to measure telemarketer performance. Encourage and motivate Lead Generators. Active listening and coaching for Lead Generators. Import new numbers (prospects) into database to move the sales process along from prospects to contacts and finally to viable leads. Also checking for duplicate leads. Perform second interviews of potential Lead Generator applicants set up by HR and then provide interview notes and feedback to HR recruiting Assistant. Assist Lead Generators by emailing, faxing, and/or standard mailing information sheets and packets to potential customers. Research building ownership and contact information (Look ups). Responsible for continued training for all Lead Generators after their initial week of formal training. Scan aerial view of properties to research roof types and sizing. Generate sales leads by making phone calls out of ACR database, calling old leads, and assisting Lead Generators with calls. Assist in installation, maintenance, and inventory of all ACR IT and electronic equipment. Monitor, review, and approve Lead Generator Time Off, Timesheets & Attendance Tracking. Perform weekly One on Ones with each Lead Generator employee on your team for mentorship and additional training. Side by Sides monitoring with each Lead Generator. Establish Smart Goals per sales guidelines for every Newly Hired Lead Generator on your team. Then set a Smart Goal every 6 months after initial hire. Reviewing Quality Assurance Analysts' reports and scores daily, working with the Lead Generators within 24 hours of a bad Q&A score. Obtaining approvals for policy exceptions on unusual/duplicate leads from the Sales & Marketing Manager. Follow and enforce company established policies and procedures. GOALS Manage lead costs to achieve $200/lead generated or lower. Work as a Team Leader to Lead Generators to provide steady business for ACR. Assist Lead Generators to achieve both personal and company goals. QUALIFICATIONS Must be 18 years of age. High school diploma or GED required, and some college preferred. Have at least 2+ years of Management experience. Experience in Sales based business is preferred but not required. MUST HAVE Call Center or related field of management experience. Intermediate to advanced computer knowledge and skills including the use of Outlook, Google Chrome, Microsoft Excel, and Word. The position also requires data entry, telephone skills, and minimum basic typing skills. Some basic experience in Construction Practices is preferred, but not required. Having knowledge of Microsoft access is preferred, but not required. Must be able to pass Pre-Employment Drug Screen & provide two forms of I-9 Citizenship approved identification. Experience in generating leads in the sales process is essential. Use CMS to track customer activities to promote sales and plan strategies for sales enhancement. Telephone sales experience is helpful. SKILLS/ABILITIES The Call Center Team Manager must be self-motivated with a sense of urgency. Must be dependable and able to be at work on time, organized, excellent communication skills, persuasive, able to prioritize, manage rejection and keep a positive and professional attitude. Must also be able to effectively manage their time and maximize their productivity. Call Center Team Manager will need to have the ability to connect key concepts and ideas with implementation into daily tasks and projects. WORKING CONDITIONS Position requires the ability to work in close contact with other office call center Lead Generators in a call center office environment. Normal work hours and standard office conditions. Employees may NOT miss any days during the 1st WEEK of sales orientation and training, or it is an automatic release from employment. After the first week there will be a Sales & Marketing attendance policy and points system that will be adhered to. CONFIDENTIALITY ACR utilizes proprietary methods, software and techniques that are of immense value to ACR and others, all of which have been developed at great expense to ACR. It is agreed that employees will maintain the confidential nature of these items and not disclose them to others, nor use them in future employment for a period of two years after leaving the employment of ACR1.COM Commercial Roofing. ****************************************************************************************** About Us: ACR1.COM Commercial Roofing (ACR) incorporated as Advanced Roofing Systems, Inc in Indiana in March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio, and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia and Pennsylvania.
    $20 hourly 11d ago

Learn more about team manager jobs

How much does a team manager earn in Anderson, IN?

The average team manager in Anderson, IN earns between $32,000 and $123,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Anderson, IN

$63,000
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