Technical internship jobs in Burlington, NC

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something! The Information Systems u0026 Technology (ISu0026T) team manages key business and technical infrastructure at Apple -- how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. ISu0026T does it all. We are looking for an Information Systems Technician to join our team. The ISu0026T HelpLine provides technical support to Apple's employees, contractors, and vendors throughout the world, 24 hours a day, 365 days a year. We support Apple's products and services from hardware to software as well as Apple's elite information technology infrastructure from the data and voice networks to each user's Mac or iOS device and everything in between. This is a very fast-paced and highly demanding internal help desk environment. If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you. We're committed to helping employees explore their potential. As an ISu0026T Technician, you will provide technical support via telephone, chat, email, and ticketing system for Apple employees and contractors. You''ll perform impact assessment and troubleshooting according to established procedures, while documenting problems, troubleshooting steps, and resolutions. You'll manage support cases and advocate for the caller by "owning" the issue and facilitating technical support from the initial contact to resolution. You will handle hierarchical and functional critical issues, while communicating with the HelpLine, Infrastructure Services, and ISu0026T management teams via email, chat, telephone, and in person. Familiarity with Retail POS and other retail IT systems Conceptual understanding of multi-tiered and web-based information systems architecture Motivation and ability to work as part of a distributed team Good interpersonal communications and customer service skills Excellent English-language oral and written communications skills Excellent telephone and email etiquette Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations At least 1 year of experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and/or Apple TV Strong troubleshooting and problem resolution skills Conceptual understanding of IP networking and basic network troubleshooting skills Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system

Are you a problem solver looking for a hands-on internship position with a market-leading company that will help develop your career and reward you intellectually and professionally? Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at ************** and on LinkedIn and Twitter (X). At ADI, you will learn from the brightest minds who are here to help you grow and succeed. During your internship, you will make an impact through work on meaningful projects alongside a team of experts. Collaborating with colleagues in an environment of respect and responsibility, you will create connections that will become a part of your professional network. ADI's culture values aligned goals, work-life balance, continuous and life-long learning opportunities, and shared rewards. The internship program features various lunch-and-learn topics and social events with other interns and full-time employees. At ADI, our goal is to develop our interns so they are the first to be considered for full-time roles. Apply now for the opportunity to grow your career and help innovate ahead of what's possible. Systems Integration Engineering InternAnalog Devices (ADI) is seeking a curious and motivated Systems Integration Engineering Intern to support the development of next-generation wearable platforms and technologies. This internship offers a unique opportunity to gain experience in hardware testing, embedded systems, and system-level design while contributing to innovative healthcare solutions.Key Responsibilities include, but are not limited to: Perform benchtop hardware characterization tests on wearable devices Assist in designing and testing printed circuit boards (PCBs) Support the exploration and de-risking of new product features Collaborate with engineers to understand system-level integration and how hardware fits into broader solutions Help debug embedded designs, including communication buses and sensor interfaces Contribute to documentation and technical presentations Minimum Qualifications Currently pursuing a Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, Biomedical Engineering, or a related discipline Required Skills Experience using basic electronics test equipment (oscilloscopes, multimeters, power supplies) Understanding of embedded systems concepts (microcontrollers, communication protocols) Familiarity with analog circuit design (amplifiers, filters) Exposure to mixed-signal design (ADCs) and power circuit design (switching converters) Basic PCB design skills (schematic capture and layout) Electronics lab skills (e.g., soldering) Basic programming experience (e.g., C, Python) Why You'll Love Working at ADIAt Analog Devices, you'll be part of a collaborative and innovative team that's shaping the future of technology. We offer a supportive environment focused on professional growth, competitive compensation and benefits, work-life balance, and the opportunity to work on cutting-edge projects that make a real impact on the world.You'll have access to continuous learning opportunities and mentorship from industry experts. Join us and help create the technologies that bridge the physical and digital worlds, making a tangible difference in how people live, work, and connect. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: Internship/CooperativeRequired Travel: NoThe expected wage range for a new hire into this position is $22 to $41. Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors.

+ Develops, writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation. When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process. May require communication through a variety of media (e.g., CD, intranet, on-line training, etc.); Skills: ; MS Office expertise; Smart Sheets expertise, previous technical writing experience; regulated environment experience; document version control experience; excellent communication/writing skills **Basic Qualifications:** + Doctorate degree OR + Masters degree and 2 years of experience OR + Bachelors degree and 4 years of experience OR + Associates degree and 8 years of experience OR + High school diploma / GED and 10 years of experience Must Have Skill Sets: + Microsoft Word + Smartsheet + Biotech/Pharma manufacturing GMP/GDP knowledge **Day to Day Responsibilities:** + Support MFG team with writing/editing/formatting SOP's and other GMP related documents. -Go to the manufacturing floor to engage with staff, learning process and/or become familiar with equipment as required. + Work with project managers to prioritize work **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** . "US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran"

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts Working Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

North Carolina Specialty Hospital (NCSH) is a private, physician-owned medical center that opened its doors in 1926. Its commitment to growth and continuous improvement has helped the hospital maintain a high ranking in both quality measures and patient satisfaction. North Carolina Specialty Hospital offers surgical specialties in orthopedics, ophthalmology, ear, nose, and throat, as well as sports medicine, oral, plastic, podiatry, general surgery, interventional radiology, pain management, reconstructive surgery, and more. Why join North Carolina Specialty Hospital? * Award Winning Hospital for Special Surgery * 5 Star CMS rated facility for patient experience * Positive Work culture * Career growth opportunities * Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance * Paid Time Off * 401k Employer Match * Tuition Assistance GENERAL SUMMARY OF DUTIES: Surgical technologists, also called scrubs and surgical or operating room technicians, assist in surgical operations under the supervision of surgeons, registered nurses, or other surgical personnel. Surgical technologists are members of operating room teams, which most commonly include surgeons, anesthesiologists, and circulating nurses. EDUCATION/EXPERIENCE/REQUIREMENTS: * In the process of completing an accredited surgical technologist program * May accept 0-2 years of clinical experience in a related field * Must be certified in Basic Life Support within 6 months of employment ESSENTIAL FUNCTIONS: * Prepares and maintains medical equipment and instrumentation for surgical procedures * Help prepare the operating room by setting up the sterile field to include surgical instruments and equipment, sterile drapes, and sterile solutions * Follows state and federal facility regulations when attending to patients * Performs pre-procedure preparations to the patient's skin and body * Completes a safety check prior to start of the procedure on appropriate equipment, supplies, etc. * Assembles both sterile and non-sterile equipment, as well as checking to ensure it is working properly * May assist with positioning on the procedure table * Drapes the patient with surgical drapes per procedure to be performed * Passes instruments and other sterile supplies to surgeons and surgeon assistants * Retracts, cut sutures and performs other functions under the supervision of the physician performing the procedure * Participates in the count of sponges, needles, supplies, and instruments, based on type of procedure performed * Helps prepare specimens and assists with the disposition of specimens * Applies dressings * Post-procedure, assists with patient transfer from the procedure bed to the stretcher * Cleans and restocks the procedure room * Pulls supplies and instruments for upcoming procedures * Assists with the maintenance of physician preference cards and inventory management * Assists with the decontamination and cleaning, sterilization and performance of quality testing related to sterilization and high-level disinfection * Performs other duties as assigned PHYSICAL/MENTAL DEMANDS: * Ability to be on your feet for long periods and lift or turn disabled patients * Requires sitting and standing associated with a normal office environment * Ability to concentrate for periods of up to four hours * Ability to communicate verbally both in person and on the telephone * Ability to use computer keyboard and to view a computer monitor KNOWLEDGE, SKILLS and ABILITIES * Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients in the center * Demonstrates the ability to utilize recognized channels of communication * Demonstrates the ability to maintain good interpersonal relationships with patients, co-workers, and other health team members PHYSICAL/MENTAL DEMANDS: Surgical technologists work in clean, well-lighted, well-ventilated environments. Must stand for long periods and remain alert during operations. At times may be exposed to communicable diseases and unpleasant sights, odors, and materials. Our employees are critical to our success and we value their contributions. North Carolina Specialty Hospital offers a competitive compensation and benefits package and an opportunity to grow and develop your career in an environment that values employee ideas and diversity. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We maintain a drug-free workplace and require pre-employment drug screening and background check.

Who is Osteoid? Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in twenty years of use by thousands of labs and dental practices, Osteoid's software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. ******************* About the Role We are looking for a Tier 2 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2026 and beyond. The Tier 2 Technical Support Representative will provide technical and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. **Only those located within the Raleigh-Durham, NC area will be considered for this role. ** What You'll Do ● Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution ● Follow up with customers within a timely manner to ensure accurate resolution for their technical issues ● Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool ● Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users. ● Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual. ● Take ownership of issues and show professionalism and control ● Provide an extraordinary customer service experience ● Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or trade shows) and through content creation. ● Maintain and support our Knowledge Bases, both external and internal Requirements Skills and Abilities Required ● Associates Degree (2-year colleges), or Bachelor's degree (4-year universities) ● 2+ years of experience in technical support or a related field ● Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization ● Strong understanding of operating systems (Windows, mac OS, Linux) and common software applications. ● Able to quickly learn new systems, processes, and procedures, and grasp technical concepts ● Must have a passion for learning and demonstrable intellectual curiosity ● Able to manage competing demands, multiple priorities, while remaining adaptable and flexible ● Strong Communication & Interpersonal Skills ● Leadership & Initiative ● Collaboration & Teamwork ● Analytical & Problem-Solving Proficiency ● Integrity & Enthusiastic Attitude ● Professional Demeanor Qualities We Look For ● Experience working with Medical Devices or Medical Software is a plus ● Proficient in medical and/or dental terminologies is a plus ● General technical knowledge and proficiency is a plus Benefits What We Offer ● Health, Dental, and Vision care for you and your family ● 401K savings plan with employer matching ● Generous PTO leave and paid holidays ● Casual work culture ● Gym Stipend ● Employee Assistance Plan ● Team bonding activities and more! Pay Range The expected pay range for this position is $56,160 - $58,240 per year DOE Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.

WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG is always the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work! ABOUT THE EXTERNSHIP VEG's Veterinary Technician Student Externship Program gives vet tech students hands-on experience in emergency medicine while working alongside our credentialed, emergency veterinary technicians. Students will focus on honing their emergency skills including obtaining patient vitals, processing laboratory samples, caring for hospitalized patients, triaging emerging cases, and collaborating in a fast-paced environment. If you're as interested in emergency medicine as we are, we'd love to have you! Note: This is an unpaid externship and rabies vaccinations are required unless your school's rabies mitigation policy allows you to be unvaccinated and still handle unvaccinated pets. Flexibility: YOU Choose the length of your externship to meet your school's requirements Location: YOU choose where you'd like to extern (depending on hospital bandwidth) Mentorship: YOU will be supported by a credentialed veterinary technician Focus: YOU will be fully-immersed in what emergency medicine truly entails REQUIREMENTS Currently enrolled in an AVMA accredited veterinary technology or veterinary nursing program (or one actively seeking accreditation) and will be in a class that requires externship hours and/or skills. This application is not for veterinary students or veterinary assistant students - only veterinary technology or veterinary nursing students. Your externship must need to begin within 6 months of application. You must be vaccinated for rabies unless your school's rabies mitigation policy allows unvaccinated students to handle unvaccinated animals.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Primary Skills: • Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) • Should have experience in working in enterprise call centre environment. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience necessary. • ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management • Technical helpdesk or technical call center experience is necessary. • Disciplined, systematic problem solving skills required. • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows7, Windows Vista, Windows XP, Windows 2000 • Servers: Windows 2000, Windows 2003, Windows 2008, • Knowledge of Active Directory, Exchange 2003/2007 • ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio • Internet browsers (e.g. Explorer, Chrome, Firefox), • VPN and remote dial-in users • Support for laptop, desktops, and printers • Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.

Responsibilities: Writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation. When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process. May require communication through a variety of media (e.g., CD, intranet, on-line training, etc.) Requirements / Qualifications: Doctorate degree OR Masters degree and 2 years of experience OR Bachelors degree and 4 years of experience OR Associates degree and 8 years of experience OR High school diploma / GED and 10 years of experience MS Office expertise Smart Sheets expertise Previous technical writing experience Regulated environment experience Document version control experience Excellent communication/writing skills

ABOUT THE INTERNSHIP Are you a student aspiring for a career in technology? Do you enjoy rolling up your sleeves and working in an active environment? Have you always dreamed of working in sports? If you answered yes, we have just the opportunity for you as an intern with SportsMedia Technology's Operations team! The Sports Technology Operations Intern will be exposed to all elements of our operations department. This includes the completion of SMT's internal Certification Training program, traveling to support at least 1 remote event and supporting events from our remote production studio. As an intern bring technical skills to the team, you will apply your abilities to our systems, broadcast, and other operations focused teams. This is an on-site summer internship, averaging 30-40 hours a week. Pay for this internship is $14.50/hour. Interns will report to our Durham Director of Operations. YOUR DAILY IMPACT AT SMT * Enhancing product value through product knowledge and advanced communication with clients * Handling Data entry and cleanup of CRM tools * Providing excellent, client-focused customer service * Troubleshooting equipment and Software * Becoming familiar with event specific SMT products (hardware, software, policies) * The ability to work on weekends (this will be limited) * Assisting with Inventory Management * Assisting the systems group with systems build and documentation * Building, reading, and reviewing documentation * Participating in departmental meetings * Balancing multiple projects and meet deadlines WHAT YOU BRING TO SMT * Working to obtain bachelor's degree in relevant field of work including IT, Networking, Computer Information and Computer Science * Strong interpersonal skills required * Excellent organizational skills * Able to identify, diagnose, and resolve issues * Excellent communication Skills * Ability to interact with staff in a positive and tactful manner. * Proven ability to perform in a goal-oriented environment * Ability to handle multiple projects and work with minimal supervision WHAT SMT CAN OFFER YOU A chance to make an impact! Your work will directly contribute to the success of our SMT teams, driving innovation and changing the game of sports broadcast, events and data collection technology. Our Internship also includes: * $14.50/hour * Medical, Dental and Vision plans * A supportive and collaborative learning environment. * Hands-on experience with cutting-edge network technology. * Opportunities for professional growth and development. * Networking with industry professionals. * Internship course credit. * Any Travel is paid for and per diem is provided. Who is SMT? SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium. For over 40 years, we've helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more. But we're more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we're launching graphics during a game or hitting the lanes for our bowling league, we've got each other's backs. Are you ready to be a game changer? Learn more at SMT.com or follow us on social. Are you ready to join the SMT Team and become a Game Changer? Apply Now! SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.

Job Description Community Support Technicians needed for the Burlington area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Various shifts and hours available. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus. Employment Type: Full time Location: Greensboro, NC

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus.

Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II/Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates. Please note, our company does not provide sponsorship for employment visa status. COVID-19 considerations: This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe! Longleaf Offers Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level) Full benefits package, including free health & vision, disability, and life insurance for employees Training programs to improve your skills and prepare you for advancement Paid vacations and holidays, including your birthday A family-friendly environment Challenging projects in a fast-paced environment Collaborative process Growth opportunities Desired Skills and Experience A 4-year degree in computer science or related field 1+ Year of relevant service as an MSP Help Desk Technician Demonstrated leadership ability, regardless of job title Excellent written and verbal communication skills Demonstrated problem-solving and troubleshooting skills - natural fit with our corporate culture and values Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus About Longleaf The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC. We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement. Job Type: Full-time Pay: $44,875.00 - $52,152.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: 8 hour shift Supplemental pay types: Bonus pay COVID-19 considerations: This position requires the candidate to be vaccinated for COVID-19. When the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe! Experience: MSP Help Desk Technician: 1 year (Preferred) Work Location: One location

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life. Discover what our 29,000 employees, across 110 countries already know. WORK HERE MATTERS EVERYWHERE Why Syneos Health * We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. * We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. * We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities Job Responsibilities * Maintains overall consistent and reliable operation of meeting spaces throughout the assigned building(s) * Troubleshoots, and maintains A/V and Video products and equipment * Works with our customers to coordinate firm and client multi-point video and audio teleconferences by acting as the point technician for these events. * Troubleshoots problems with live events and implementing solutions on the fly with minimal user impact. * Reviews conference room schedule on a daily basis, coordinates meeting support with other specialists. * Maintains inventory, status of loaned equipment and equipment operation. * Gives advice on the best technology for the event, making suggestions to improve process and flow as necessary. * Strong working knowledge of audiovisual system's input and output factors. * Experience scheduling video conference calls with Teams, Crestron or other similar systems. * Operation of AV equipment including Crestron, CISCO, video conferencing, Polycom * Tests, commissions, and troubleshoots various AV systems * Troubleshoots and diagnosis of existing AV systems * Works with cabling and equipment under tables, in equipment racks * Troubleshoots, configures, and manages video endpoints, bridges, and other video infrastructure * Proactivity works with internal customers to develop solutions for conference production * Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed * Manages and responds to operational problems during events * Inventory management and proper breakdown & storage of event equipment and peripherals * Reports on A/V and computer issues and escalations as part of standard operations * Coordinates testing and set up of meetings, training classes and town hall events; working one-on-one with business unit leads and meeting hosts * Assists with room configuration; table set up, divisible wall operation * Understands client needs * Obtains requirements in advance, meet with client as needed * Liaises with IT and Facilities teams for set-up, troubleshooting, and support as required * Point of contact for A/V room issues, providing timely response * Adheres to all policies and procedures established by Syneos Health, and follow all Safety protocols. * Act as the primary contact for A/V and videoconferencing vendors, overseeing maintenance and project delivery. * Partner with regional leadership on vendor-related initiatives and service improvements. * Envoy Visitor Management System- providing user support and directing inquiries to appropriate resources * Other duties may be assigned as required. Additional Responsibilities Serve as the CRES Subject Matter Expert (SME) for assigned systems and programs such as but not limited to: * Verge sense * Cisco hardware (VC rooms and room scheduling panels) * Sound masking / white noise systems * Digital displays/signage * Cable TV * Konica Minolta Multifunctional Devices * Office Space - ensuring best practices and consistent usage across sites At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: $47,000.00 - $79,900.00 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. *************************** Additional Information Tasks, duties, and responsibilities as listed in this are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Summary Responsible for identifying, troubleshooting and resolving technical issues with Audio/Visual (A/V), videoconferencing equipment, and video networks. Provides technical support and training to end-users regarding hardware and software. Installs, tests, certifies, maintains and troubleshoots a wide range of video components, equipment and networks. This position is part of a Corporate Real Estate and Services team and collaborates closely with internal business technology team.

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life . Discover what our 29,000 employees, across 110 countries already know. WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities Job Responsibilities Maintains overall consistent and reliable operation of meeting spaces throughout the assigned building(s) Troubleshoots, and maintains A/V and Video products and equipment Works with our customers to coordinate firm and client multi-point video and audio teleconferences by acting as the point technician for these events. Troubleshoots problems with live events and implementing solutions on the fly with minimal user impact. Reviews conference room schedule on a daily basis, coordinates meeting support with other specialists. Maintains inventory, status of loaned equipment and equipment operation. Gives advice on the best technology for the event, making suggestions to improve process and flow as necessary. Strong working knowledge of audiovisual system's input and output factors. Experience scheduling video conference calls with Teams, Crestron or other similar systems. Operation of AV equipment including Crestron, CISCO, video conferencing, Polycom Tests, commissions, and troubleshoots various AV systems Troubleshoots and diagnosis of existing AV systems Works with cabling and equipment under tables, in equipment racks Troubleshoots, configures, and manages video endpoints, bridges, and other video infrastructure Proactivity works with internal customers to develop solutions for conference production Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed Manages and responds to operational problems during events Inventory management and proper breakdown & storage of event equipment and peripherals Reports on A/V and computer issues and escalations as part of standard operations Coordinates testing and set up of meetings, training classes and town hall events; working one-on-one with business unit leads and meeting hosts Assists with room configuration; table set up, divisible wall operation Understands client needs Obtains requirements in advance, meet with client as needed Liaises with IT and Facilities teams for set-up, troubleshooting, and support as required Point of contact for A/V room issues, providing timely response Adheres to all policies and procedures established by Syneos Health, and follow all Safety protocols. Act as the primary contact for A/V and videoconferencing vendors, overseeing maintenance and project delivery. Partner with regional leadership on vendor-related initiatives and service improvements. Envoy Visitor Management System- providing user support and directing inquiries to appropriate resources Other duties may be assigned as required. Additional Responsibilities Serve as the CRES Subject Matter Expert (SME) for assigned systems and programs such as but not limited to: Verge sense Cisco hardware (VC rooms and room scheduling panels) Sound masking / white noise systems Digital displays/signage Cable TV Konica Minolta Multifunctional Devices Office Space - ensuring best practices and consistent usage across sites At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: $47,000.00 - $79,900.00 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. *************************** Additional Information Tasks, duties, and responsibilities as listed in this are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ******************** . **The Role:** The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing. **Responsibilities:** + Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance. + Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations. + Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate. + Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required. + Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs. + Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues. + Assists with various audits and Facility walk throughs, responses, and corrections. + Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones. + Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs. + Oracle SME, responsible for the population and maintenance product specific work definitions. **Quantitative Dimensions:** The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations. **Organizational Context:** The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization. **Qualifications** **Required:** + BS / BA in Chemical/ Biological Engineering or Life Sciences plus 5+ years of experience in life sciences in manufacturing operations roles or Associates Degree in Science or related field with 7+ or H.S. diploma with 10+ direct related industry experience. + Familiarity with clinical and commercial pharmaceutical manufacturing operations including Drug Substance and Drug Product operations and demonstrated experience and ability to comprehend technical information as it pertains to equipment and processes and proven ability to identify problems and apply a disciplined methodology to identify data-driven root causes. + Prior work history requiring working independently, with minimal supervision, and working with and/or leading cross functional projects; along with proven ability to proactively adjust their work to meet changing business needs. + Demonstrated success and desire to work with in a fast-paced environment and influential skills with coworkers and cross-functional key stakeholders. + Strong attention to detail supported by excellent time management and organizational skills. proficiency with MS Office (Excel, PowerPoint, Word, MS Project and MS Visio), and proven ability to work in faced paced changing environment. + Models our Core Values: Be Bold: Find a Way, Care Deeply, Get Stuff Done - is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted. **Preferred:** + 2+ years experience in the manufacture of sterile injectable products in a regulated environment. + 1+ years experience of technical writing (nonconformances, SOPs, batch records, change controls, CAPAs, etc.). + Experience with the following equipment: Filter integrity testers, autoclaves, Drug Product fillers and isolators, single use systems and aseptic connections + Hands-on experience with PUPSIT. + Completion of the BioWork Certification Program or related industry type programs are considered a plus. + Industry experience in Drug Substance and Drug Product and knowledge or proficiency with single use equipment and systems and cGMP and good documentation practice (GDP). + Experience with Quality Systems, RCAs, and investigational ownership. **Working Conditions:** + On occasion, this role may travel to other Astellas Gene Therapies or Astellas manufacturing facilities (0-5%) + This role frequently requires long periods of sitting, standing and use of hands and regular motion to include bending, stooping, regular reaching over head activities, and independent mobility to lift to 25lbs. + This is an on-site role working in a cGMP regulated manufacturing facility. **Salary Range** : $91,000-$143,000 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations) **Benefits** : + Medical, Dental and Vision Insurance + Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down + 401(k) match and annual company contribution + Company paid life insurance + Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions + Long Term Incentive Plan for eligible positions + Company fleet vehicle for eligible positions + Referral bonus program _All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability._ \#LI-TR1 Category Sanford TC Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans

SmallHD- Who are we? SmallHD designs and manufactures cutting-edge display products for both the independent filmmaker and cinematography industry. Our monitors are being used worldwide to consistently provide creative professionals with real-time confidence in their image. SmallHD products are known for their durability, premium display quality, and incredible user interface. What will I be doing? Act as the first point of contact for colleagues seeking technical IT assistance over the phone or email, to offer an initial triage response or facilitate ticket logging and escalation processes. You will also provide technical resource to IT Projects and project delivery. A typical day might include the following * Performing remote troubleshooting through diagnostic techniques and asking pertinent questions. * Determining the best solution based on the details provided of the issue and assist colleagues through the problem-solving process. * Accurately categorize and record events, problems and their resolution. Create and maintain full documentation in line with existing procedures. * Foster self-service resolution in colleagues and escalate unresolved issues to the next level of IT support. * Provide colleagues with accurate information on IT products or services and offer feedback on outstanding tickets. * Execute and have input into internal IT related polices, processes and procedures (for example employee onboarding workflow). * Basic administration tasks such as ordering and shipping of equipment. * Acting as a champion for the importance of customer experience within the business. * Contributing to the office culture, conduct and discipline to encourage an enjoyable, productive, and efficient workplace for all. * Seeking success for the company, contributing, and supporting the company Vision and Values for the future growth to the benefit of all stakeholders. * Fostering sound working relationships with all employees. * Any other duties consistent with the that may be required from time to time. Qualified candidates must have * High School Diploma * Minimum 2-3 years' experience in a similar IT Support Role * Proven technical ability, through relevant, demonstrable, technical qualifications/experience in one or more of the following: Office 365 Solutions, Active Directory administration, Windows 10, 11, iOS, Android, Basic Network troubleshooting. * Windows Server, VMware experience, Nutanix * Use initiative to ensure that high importance deadlines and SLAs are met. * Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) * Excellent telephone manner and face to face communication skills * Excellent organizational, time management and prioritization skills * Always willing to cooperate and assist * Willingness to travel, as required, to other Videndum offices and remote sites for the purpose of onsite support. More important information for you * This position is based in the Cary, NC office * This position is full time Why SmallHD? * Great people, great work environment * Health Insurance (incl.dental and vision) * 401(k) Matching * Fun events throughout the year * A fast-moving company with room to grow Please note that this is not an exhaustive list of the duties that you may be required to perform, and the company reserves the right to make amendments to the job description at any time, which may include adding or removing items from the list of duties outlined above.

This position will report to the Morehead Planetarium and Science Center ( MPSC ) Information Technology (IT) Manager. This position provides service-oriented technical support and/or training to Morehead staff and guests for a variety of hardware, software, operating systems, systems tasks, and networks. Principal duties require substantial knowledge, technical aptitude, and analytical skills in diagnosing and resolving customer problems both over the phone, email, online virtual conferencing, and in person. This position assists with helpdesk requests, systems tasks, and support of our staff and spaces - including classrooms, theaters, A/V technologies, and event spaces. The IT staff may be located in different buildings from the customers we support. A driver's license is required for this position to transport equipment to all our customer buildings, data centers, and other locations as needed. In addition, this person has administrative duties and assists the MPSC IT manager in planning and analysis. This position will regularly create documentation, procedures, policies, and host live trainings internal and external to the Morehead IT team. As an escalation point of contact for technicians (including student IT technicians), they will participate in efforts to collaborate with external technical support groups including campus ITS . This position will be expected to perform at a level that demonstrates high technical ability, excellent customer service, close attention to detail, and the ability, desire to learn new technical skills in the field, and work well independently and in a team environment. This position will schedule work with customers and keep them informed of status on a daily basis. This is an onsite position. This position is not eligible for remote work. It is expected to be in the office when performing duties of the position. Required Qualifications, Competencies, And Experience - Demonstrated and proven experience with Microsoft Windows, Linux, and Apple MacOS/iOS system administration. - Demonstrated and proven experience with AWS storage. - Demonstrated experience in image creation and deployment in Microsoft Windows and Apple MacOS/iOS environments. - Exceptional customer service skills with hands-on technical support experience supporting both Windows and Mac OS desktops, laptops, and mobile devices in a managed environment(s). - Strong communication and interpersonal skills with the ability to interact with a broad range of customers. - Ability to use a variety of resources to fulfill routine and non-routine support requests. These resources can include both the creation and application of written documentation, collaboration with MPSC IT staff and IT colleagues within the University community, online chat, email, and other communication mediums. - Ability to multi-task and set priorities. - Ability to work both independently and in a team. - Ability to mentor technicians and student technicians in developing their skills. - Strong attention to detail. - North Carolina driver's license required on start date. Preferred Qualifications, Competencies, And Experience - Knowledge of UNC policies and systems. - Experience with cloud computing. - Experience with VMWare and XCP -ng. - Experience with TrueNAS. - Experience with Docker. - Experience with Xen Server. - Experience with Ubuntu. - Experience with Portainer.io. - Experience with JAMF Pro and Microsoft SCCM . - Experience with Thinkbox Deadline. - Experience with Render Farms. - Project management experience. - Microsoft Office and Windows desktop certifications. - Experience with mobile device management solutions. - Windows scripting experience (batch and PowerShell). Work Schedule Monday - Friday, 8:00AM - 5:00PM; Evening work occasionally; Night work occasionally; On-call occasionally; Overtime occasionally; Weekend work occasionally