Technical internship jobs in Laurel, VA

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Title: IT Support Specialist, #W2485 State Role Title: Info Technology Specialist II Hiring Range: $78,000 - $81,000 per year (salary commensurate with experience) Pay Band: 5 Location: DSS HOME OFFICE Agency Website: ***************************** Recruitment Type: General Public - G Job Duties At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve. We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them. The Information Technology Support Specialist position reports directly to the Service Desk Manager and provides technical assistance to end-users regarding computer systems, software applications, and hardware devices. The incumbent is extremely proactive and uses established industry best practices, including the IT Infrastructure Library (ITIL) Service Operations process of: - Incident Management - Request Fulfillment - Service Level Management - Change Control - IT Asset and Configuration Management - Service Catalog Management - Supplier Management - Continual Service Improvement IT Support Specialist will provide direct support to: internal staff, contract staff, and VITA partnership for the deployment of new desktop systems, mobile devices, copiers and printers. The Technician will assist with the administration and support of user account and access management, inventory, lifecycle asset and configuration management, as well as track and analyze trends in the agency's ticketing system to generate statistical reports. The Technician interfaces with Commercial and Government Service Providers, along with other Technical Teams as appropriate. The Technician works in conjunction with the Service Desk Manager, Director, and IT Leadership to address operational issues and also interfaces as needed with agency and LDSS leadership. The Technician supports all agency staff and leadership and the extended DSS community including Regional and Local DSS Directors. In addition to these major areas of responsibilities, the IT Support Specialist will support other operational duties as assigned and will provide direct support to the Agency and LDSS customers. Minimum Qualifications • Experience in IT service delivery, telecommunications, and asset management. • Customer service experience supporting a large and diverse customer base. • Ability to provide technical assistance to end-users regarding computer systems, software applications, and hardware devices. • Knowledge of the IT Infrastructure Library Service Operation processes of Incident Management, Request Fulfillment, Service Level Management, Change Control, IT Asset and Configuration Management, Service Catalog Management, Supplier Management, and Continual Service Improvement. • Excellent communication skills, both written and verbal, with the ability to proactively communicate with customers. • Customer Service - demonstrates knowledge and dedication to customer service and has a deep commitment to supporting all customers. • Skilled in the use of personal computers and Microsoft Desktop products (Windows, SharePoint, Outlook, Exchange, and MS Office Suite). • Skilled in telecommunications and managing inventory. Additional Considerations • Experience working with Virginia Information Technologies Agency (VITA). • Experience with Level 2 desktop support. • IT Infrastructure Library (ITIL) Foundation. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks. VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date. In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits. The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce. VDSS does not provide sponsorship. This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy. VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process. If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply. Contact Information Name: VDSS - Division of Human Resources Phone: ******************************* Email: ******************************* In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 years Technical Operations experience At least 1 years of experience with IT systems and infrastructure At least 1 years experience with desktop platforms and operating systems At least 1 years of experience with incident management and reporting tools Preferred Qualifications: Bachelors Degree in Business, Information Systems, Computer Science At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification At least 1 year experience with ServiceNow At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru. At least 1 year of experience with public cloud (AWS, Azure, or GCP) Working Place: Richmond, Virginia, United States Company : Vets Hired

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technical support across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions. Responsibilities: Support residents and customers with the highest level of customer service Provide Tier 1 support for hardware, software, and network issues. Assist with onboarding/offboarding of employees (account setup, device provisioning). Maintain and update IT documentation and asset inventory. Support staff with EMR systems, communication tools, and mobile devices. Coordinate with third -party vendors for escalated issues. Qualifications: 1+ years of IT support experience (preferably in healthcare or senior living). Strong knowledge of Windows OS, Office 365, and basic networking. Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast -paced environment. Empathy and patience when working with non -technical users.

Hi, Greetings from Quantaleap Inc..!! This side Reetu kalra from Quantaleap Inc, We have an excellent job opportunity and I came across your resume from the Job portal and saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client. Role : AV/Desktop Tech Support Analyst Location: Richmond , VA (Onsite) Duration: Long-term Job Description Virginia Department of Transportation is looking for an experienced AV technician. As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards. You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required. The VDOT IT AV/Desktop Support Technician position entails: Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources. Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences. Performs video camera, live stream and audio recordings. Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences. Sets up and operates audio systems for live events and ceremonies, and assists video production. Conducts site surveys to establish AV/VTC equipment customer requirements. Sets up and installs permanently installed conference room displays and video conferencing equipment. Perform administrative tasks such as inventory tracking, checklists, forms, etc. Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers. Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment. Job requires some travel and overnight stays. Reetu kalra Talent Aquisition Specialist E:[email protected] M: ************** Quantaleap Inc, 3020 Bernal Ave, Pleasanton, CA 94566

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Description: · ABC Tech Support 3 · *In Person Only* · *local candidates strongly preferred · *ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions Job Description This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware. Experience and Skills · 3 to 5 years experience Tier II support in Information Technology Services · Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware. Skills and Abilities: · SQL · PLSQL · Business Objects Enterprise · Crystal Reports · Footprints · ITIL · Strong analytical, interpersonal and written/verbal communication skills · Sound problem resolution, judgment and decision-making skills · MS Office Proficiency (Word, Excel,) · Ability to demonstrate creative thinking · Ability to develop relationships · Ability to analyze complex processes and understand architectural issues as well as review and test automated systems. · Ability to communicate well and work independently with minimum supervision. · Strong willingness to learn new technologies, dive into challenges and take direction · Ability in problem analysis and resolution. Preferred Qualifications · Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired. · ITIL certification Qualifications Personal Computer Hardware Knowledge Software installs and troubleshooting knowledge and experience Tier 2 and Tier 3 Help Desk experience Crystal Reports, SQL, MS Office Suite, College graduate with degree in IT or related field ITIL certified Ability to work independently with minimum supervision. Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Hands on experience supporting end user hardware and software problems at an advanced level. Additional Information All your information will be kept confidential according to EEO guidelines.

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies. Job Description 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities What you can expect: Meaningful, fast-paced work with the region's largest heavy civil construction and materials company On-the-job training led by talented, passionate members of the Allan Myers team Exposure to a large heavy civil construction project Buddy assignment Social networking events Classroom training to develop professional skills Each assignment is typically 3-6 months Typical Duties Students will support and build relationships with project teams and crews to assist with the following: Safety Planning, compliance and training Conducting field audit/inspections Participating in Daily Huddles Collecting and distributing near miss data Incident follow-ups and investigations Developing daily safety communications Facilitating sub-contractor Safe Starts Qualifications High school diploma or equivalency (GED) required. Pursuing a Bachelor's degree in one of the following areas: Safety Management, Occupational safety or another safety related degree Must be a team player and possess a collaborative attitude. Excellent communication skills both verbal and written Strong analytical and communication skills Willingness to learn and adapt to change. Overview cursor Our Company Does Work That Matters Allan Myers is the largest heavy civil construction and materials production contractor in the mid-Atlantic. We build infrastructure: the highways and bridges that connect cities and towns, the public water and wastewater systems that provide clean water to your home and keep our streams clean. We take pride in meeting the highest quality standards because it ensures our work will have a long-lasting positive impact on the community. When you get home safe each night, you know that what you did that day matters. At Allan Myers, you are part of a team dedicated to making things better, including your career. We pay well and provide generous benefits. We offer extensive training and promote from within. If you have the drive, we will help you build a career in the thriving construction industry and reach your full potential. Allan Myers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status or other characteristics protected by law.

The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help troubleshoot issues and configuring settings among other functions. The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications. This role plays a vital role in supporting the successful implementation and sustainment phases of the VDH Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning. Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes. Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. Must understand VDH Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues. Acquires and maintains a general and clinical knowledge of client and related software applications. Attends professional development training as instructed. Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc. Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support Site Health Dashboards and associated metrics to monitor performance and identify potential issues Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Requirements Application Support Experience--Required 5 Years Oracle Health Millenium Cerner EHR experience--Highly desired 3 Years Strong technical troubleshooting skills for hardware, software and basic network issues--Required 3 Years Experience using ServiceNow or other ITSM tool--Highly desired 3 Years Experience supporting remote users--Required 3 Years Strong written and oral communication skills--Highly desired 3 Years Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment--Required 3 Years Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge--Required 3 Years

Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software. Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software -hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address.

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products Apply Today!If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Are you a rising junior, senior, or master's student interested in building IT experience on a collaborative team? Kinsale Insurance is offering paid summer internships across multiple IT disciplines, including application development, DevOps, and data analysis. You'll contribute to meaningful projects while learning from industry experts. About Kinsale Insurance Kinsale Insurance is an excess and surplus (E&S) lines insurer headquartered in Richmond, VA. We combine innovative technology with a high-touch, service-driven culture. Our IT team supports the business through software development, security, analytics, and systems infrastructure - all managed in-house at our new Richmond office. What You'll Do Depending on your track, a typical day may include: Application Development (Java & Angular) Building and enhancing software solutions aligned with business requirements Designing and automating test cases Learning best practices for development, QA, and release management Data Analysis (SQL & Python) Documenting workflows, processes, and requirements Running ad-hoc analyses and defect investigations Creating and automating reports for business leaders DevOps Engineering (Git, Python, Java & Angular) Designing and optimizing CI/CD pipelines Configuring Helm charts and Kubernetes environments Writing scripts and leveraging third party APIs to create and maintain enhancements to developer tools and processes Qualifications A successful candidate has: Working toward a bachelor's degree in computer science, information systems, technology, or related field Desire to collaborate and grow technical and soft skills Strong analytical and problem-solving ability Ability to manage multiple priorities Familiarity with programming languages (Java, Angular, Python preferred) and Generative AI Comfort with SQL queries and cloud platforms (AWS or Azure a plus) A compelling candidate also has: Hands-on experience with DevOps tools, containerization, or advanced data analysis Training & Development Weekly Lunch & Learns with leaders on career, technical, and industry topics Assigned project sponsor, mentor, and team support Exposure to multiple IT disciplines and business stakeholders Hiring Timeline Phone screens: November 2025 - January 2026 Interviews: February 2026 Offers extended after interviews Internship: 10 weeks beginning May 26, 2026 Work hours: Onsite in Richmond, VA, Monday-Thursday, 8:30 a.m.-4:00 p.m. Kinsale values strong financial responsibility. A credit check will be conducted as a part of the selection process for roles that require sound judgement, trustworthiness, or access to sensitive information.

Job Description Argo Cyber Systems, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering secure, mission-ready cybersecurity and IT support solutions to federal and defense clients. From help-desk operations to enterprise cyber defense, Argo provides experienced professionals dedicated to protecting and enabling the missions of our nation's most critical organizations. Position Overview Argo Cyber Systems is seeking a motivated Customer Technical Support Specialist to provide responsive, customer-focused technical assistance to users within the Navy Enterprise Network (NEN) and related environments. The ideal candidate will have proven experience handling technical service requests, performing Tier I/II troubleshooting, and delivering professional customer support both remotely and on-site. This position ensures that mission-critical systems and end users receive timely, accurate, and courteous IT support in accordance with DoD and Navy policies. Note: This position is contingent upon contract award and availability of funding. Employment is not guaranteed until the contract is officially awarded to Argo Cyber Systems, LLC. Selected candidates may be contacted for preliminary screening and credential verification prior to award notification. Key Responsibilities Provide first- and second-level technical support via phone, email, and on-site assistance for NEN users and supported systems. Respond to customer inquiries, troubleshoot hardware/software issues, and document all actions within an approved help-desk tool (e.g., Remedy, ServiceNow). Escalate unresolved or complex issues to higher-tier engineers, ensuring full problem documentation and follow-up. Support user account management, password resets, and access control in accordance with IAT II standards and security procedures. Deliver exceptional customer service, maintaining professionalism and clear communication in all interactions. Assist in the configuration and deployment of desktops, laptops, printers, and peripheral devices. Maintain detailed service records and contribute to knowledge-base documentation for recurring issues. Participate in system patching, software installation, and hardware replacement activities as needed. Ensure all activities comply with DoD 8570.01-M IAT II requirements and organizational security protocols. Required Qualifications Clearance: Secret (Tier 3) Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience: Minimum of 2 years of professional experience in customer service and technical support. Certifications: Must meet DoD 8570.01-M IAT Level II requirements (e.g., Security+ CE, CCNA Security, CySA+). Clearance: Active Secret (T3 investigation) or ability to obtain. Demonstrated skills in: Troubleshooting Windows and/or Linux operating systems. End-user device configuration and software support. Effective verbal and written communication with both technical and non-technical users. Preferred Qualifications Experience supporting Navy Enterprise Network (NEN) or other DoD IT environments. Familiarity with ITIL v4 incident, problem, and request management principles. Working knowledge of Active Directory, Exchange, and common enterprise productivity suites (M365, Teams, Outlook). CompTIA Network+ or A+ certification. Background & Drug Screening Disclaimer © Argo Cyber Systems, LLC - All Rights Reserved Argo Cyber Systems, LLC is committed to maintaining a safe, secure, and trusted workplace for all employees and our federal clients. Employment with Argo Cyber Systems is contingent upon successful completion of all required background investigations and pre-employment screenings, which may include, but are not limited to: Criminal background checks (federal, state, and local) Employment and education verification Reference checks Drug screening (in compliance with federal and state law) Security clearance verification (as applicable for classified positions) Candidates selected for employment in positions requiring access to sensitive or classified information may also be subject to additional U.S. Government background investigations and security adjudication processes, including DHS Entry on Duty (EOD) suitability or equivalent federal clearance requirements. Argo Cyber Systems reserves the right to disqualify or rescind an offer of employment based on the results of any background or screening process that, in the company's judgment, may impact an individual's ability to perform essential job functions or meet contractual obligations. All background investigations and screenings are conducted in accordance with applicable federal, state, and local laws, including the Fair Credit Reporting Act (FCRA). Candidates will be notified of their rights and provided an opportunity to review and dispute any adverse findings before final employment determinations are made. Job Posted by ApplicantPro

Master Center for Addiction Medicine is seeking a part-time IT Intern who wants to gain valuable hands-on experience in the field of IT. *Note: this is an ONSITE part-time internship. Exact hours and schedule can be negotiated. Master Center for Addiction Medicine is an entirely outpatient treatment center. Master Center approaches the disease of addiction in a comprehensive, evidence-based, and individualized way, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring, peer support services and community recovery organizations. Our practice approach is to provide compassionate care through providers that are committed to treating our patients with dignity, respect, and kindness. The IT intern assists the Systems Administrator with the IT processes at all business locations, though the IT intern will primarily work out of the Glen Allen location. The primary function of this role is to assist with various IT&T oriented projects, initiatives, and services as directed. This assistance ranges from desktop support, incident resolution and reporting, documentation, and general IT administrative and support services. Duties and responsibilities: Set up new laptops and employee accounts, ensuring optimal configuration for performance and usability. Install and update drivers to maintain hardware compatibility and system stability. Perform password resets and unlock user accounts as needed. Replace or troubleshoot faulty electronic equipment (e.g., monitors, keyboards, peripherals). Monitor and manage threat/spam emails, escalating issues when necessary. Resolve minor audio/visual issues in conference rooms and workstations. Assist with inventory management, including tracking hardware and software assets. Upgrade laptops from Windows Home to Pro editions. Upgrade laptops with less than 12GB of RAM to meet performance standards. Conduct basic systems training (e.g., Office 101, Microsoft Teams) for staff. Monitor the ticketing system and respond to incoming IT support requests. Perform routine maintenance on computers, including internal cleaning and reapplication of thermal paste. Set up workstations in an ergonomic and efficient manner tailored to user needs. Shadow and learn from more complex tasks such as server maintenance, network troubleshooting, and cybersecurity practices. Demonstrate a strong interest in technology and a willingness to learn. Apply critical thinking and problem-solving skills to diagnose and resolve technical issues. Assist with other tasks and projects as they arise. Minimum education and/or minimum experience: Associate degree in related field (IT, computer science, etc.) preferred. Minimum one year of experience in IT preferred. Required skills and abilities: Great attention to detail. Strong analytical and problem-solving skills. Excellent customer service-provides excellent IT&T support to our end users Strong communication skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Computer Science/Information Systems experience. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Please do not contact the office directly. We are conducting all hiring activities through JazzHR, our Applicant Tracking System. Thank you! At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include: 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other technicians for resolution -installation and troubleshooting of PCs, printers, iPhones and software -Daily inspections of server room and data closets -Manage backup tape rotation and cases for offsite pickup -Perform network jack activation for correct VLAN -Basic customer training and support on Mitel phone operations -Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Qualifications Need Local Candidates Additional Information Best Regards, Paramjot Singh

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies. Job Description 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Additional Information All your information will be kept confidential according to EEO guidelines.

Insight Global is looking for a Help Desk Technician to join our top chemical client. The work authorization is not specialist and the salary range is $50,000-$56,000. We are looking for someone who has basic helpdesk experience and is comfortable providing phone support to internal end-users using Windows Operating Systems (windows 10) and Microsoft Office (Excel, Word, Outlook, Project). They will be responsible for diagnosing and troubleshooting the supported hardware and software applications, documenting issues and resolutions for tracking and training purposes, and escalating more complex problems to second-level support. Additional responsibilities below: 1. Respond to all End User support calls, emails, and electronic requests in accordance with established policies, procedures to meet First call Resolution (FCR) and set forth SLAs 2. Responds to service requests, including password resets or system access requests 3. Image or configure PC's, perform PC imaging or reloading as needed 4. Evaluate existing systems assuring that the Virus and security updates are current, check the overall health of the system. 5. Support the client's IT security policies, processes, and procedures to comply with mandates including Sarbanes Oxley. Ticketing/Call volume ranges from 25-45 tickets a day We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 2+ years of prior helpdesk experience Basic troubleshooting experience Experience using any ticketing system (client uses Manage engine Service Desk+) Ability to provide basic phone support Strong communication and documentation skills Personable and self-motivated

Job Description Master Center for Addiction Medicine is seeking a part-time IT Intern who wants to gain valuable hands-on experience in the field of IT. *Note: this is an ONSITE part-time internship. Exact hours and schedule can be negotiated. Master Center for Addiction Medicine is an entirely outpatient treatment center. Master Center approaches the disease of addiction in a comprehensive, evidence-based, and individualized way, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring, peer support services and community recovery organizations. Our practice approach is to provide compassionate care through providers that are committed to treating our patients with dignity, respect, and kindness. The IT intern assists the Systems Administrator with the IT processes at all business locations, though the IT intern will primarily work out of the Glen Allen location. The primary function of this role is to assist with various IT&T oriented projects, initiatives, and services as directed. This assistance ranges from desktop support, incident resolution and reporting, documentation, and general IT administrative and support services. Duties and responsibilities: Set up new laptops and employee accounts, ensuring optimal configuration for performance and usability. Install and update drivers to maintain hardware compatibility and system stability. Perform password resets and unlock user accounts as needed. Replace or troubleshoot faulty electronic equipment (e.g., monitors, keyboards, peripherals). Monitor and manage threat/spam emails, escalating issues when necessary. Resolve minor audio/visual issues in conference rooms and workstations. Assist with inventory management, including tracking hardware and software assets. Upgrade laptops from Windows Home to Pro editions. Upgrade laptops with less than 12GB of RAM to meet performance standards. Conduct basic systems training (e.g., Office 101, Microsoft Teams) for staff. Monitor the ticketing system and respond to incoming IT support requests. Perform routine maintenance on computers, including internal cleaning and reapplication of thermal paste. Set up workstations in an ergonomic and efficient manner tailored to user needs. Shadow and learn from more complex tasks such as server maintenance, network troubleshooting, and cybersecurity practices. Demonstrate a strong interest in technology and a willingness to learn. Apply critical thinking and problem-solving skills to diagnose and resolve technical issues. Assist with other tasks and projects as they arise. Minimum education and/or minimum experience: Associate degree in related field (IT, computer science, etc.) preferred. Minimum one year of experience in IT preferred. Required skills and abilities: Great attention to detail. Strong analytical and problem-solving skills. Excellent customer service-provides excellent IT&T support to our end users Strong communication skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Computer Science/Information Systems experience. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Please do not contact the office directly. We are conducting all hiring activities through JazzHR, our Applicant Tracking System. Thank you! At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community! Powered by JazzHR RuDOvufMZP