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Technical support agent salary
Average technical support agent salary
$14.61
Understanding Technical Support Agent Salaries
The average salary for a Technical Support Agent in the United States is approximately $30,389 per year, translating to around $15 per hour. Salaries can differ significantly based on factors such as location, experience, and the specific industry of employment. For instance, positions in major cities often yield higher pay due to increased demand and cost of living.
Top Paying States and Cities
States like California and New York frequently offer the highest salaries for this role. Additionally, cities such as San Francisco and New York City are known for competitive compensation. Understanding these factors can help you maximize your earning potential as a Technical Support Agent.
Job Opportunities
With the increasing reliance on technology, the demand for skilled Technical Support Agents is on the rise. Many companies seek individuals who can provide excellent customer service while resolving technical issues efficiently. This role not only offers a reasonable salary but also opportunities for growth within the tech industry.
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Where can a Technical Support Agent earn more?
Average technical support agent salary by state
The average technical support agent salary in New York, California, and Wisconsin are the highest in the U.S. The lowest average technical support agent salary states are Wyoming, Maine, and Arkansas.
- State view
- County view
Highest paying states for technical support agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Delaware | $35,390 | $17.01 |
| 2 | New York | $36,872 | $17.73 |
| 3 | Alabama | $35,160 | $16.90 |
| 4 | Wisconsin | $36,512 | $17.55 |
| 5 | Minnesota | $36,152 | $17.38 |
| 6 | Connecticut | $35,573 | $17.10 |
| 7 | Ohio | $31,772 | $15.28 |
| 8 | District of Columbia | $36,106 | $17.36 |
| 9 | California | $36,699 | $17.64 |
| 10 | Michigan | $30,330 | $14.58 |
| 11 | Rhode Island | $33,516 | $16.11 |
| 12 | Tennessee | $31,968 | $15.37 |
| 13 | West Virginia | $32,751 | $15.75 |
| 14 | Pennsylvania | $30,717 | $14.77 |
| 15 | Massachusetts | $35,018 | $16.84 |
| 16 | South Carolina | $30,951 | $14.88 |
| 17 | Utah | $31,048 | $14.93 |
| 18 | New Mexico | $30,385 | $14.61 |
| 19 | Oregon | $33,046 | $15.89 |
| 20 | North Dakota | $29,557 | $14.21 |
| 21 | Virginia | $34,496 | $16.58 |
| 22 | Colorado | $31,671 | $15.23 |
| 23 | Maryland | $35,083 | $16.87 |
| 24 | Arizona | $30,937 | $14.87 |
| 25 | Louisiana | $30,325 | $14.58 |
| 26 | Oklahoma | $29,840 | $14.35 |
| 27 | North Carolina | $31,674 | $15.23 |
| 28 | Vermont | $31,089 | $14.95 |
| 29 | Kansas | $30,541 | $14.68 |
| 30 | Indiana | $30,389 | $14.61 |
| 31 | Missouri | $29,752 | $14.30 |
| 32 | Nevada | $29,027 | $13.96 |
| 33 | Kentucky | $30,789 | $14.80 |
| 34 | New Jersey | $33,334 | $16.03 |
| 35 | Iowa | $30,548 | $14.69 |
| 36 | South Dakota | $27,977 | $13.45 |
| 37 | Illinois | $30,668 | $14.74 |
| 38 | New Hampshire | $30,847 | $14.83 |
| 39 | Texas | $29,996 | $14.42 |
| 40 | Washington | $31,489 | $15.14 |
| 41 | Arkansas | $26,815 | $12.89 |
| 42 | Hawaii | $32,252 | $15.51 |
| 43 | Florida | $29,545 | $14.20 |
| 44 | Montana | $27,646 | $13.29 |
| 45 | Nebraska | $26,780 | $12.88 |
| 46 | Mississippi | $28,010 | $13.47 |
| 47 | Georgia | $28,908 | $13.90 |
| 48 | Maine | $27,166 | $13.06 |
| 49 | Wyoming | $27,439 | $13.19 |
| 50 | Alaska | $24,778 | $11.91 |
| 51 | Idaho | $26,535 | $12.76 |
Highest paying cities for technical support agents
The highest-paying cities for technical support agents are El Cajon, CA, Milwaukee, WI, and Plymouth, MN.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | El Cajon, CA | $36,623 | $17.61 |
| 2 | Milwaukee, WI | $36,475 | $17.54 |
| 3 | Plymouth, MN | $36,192 | $17.40 |
| 4 | Hagerstown, MD | $34,950 | $16.80 |
| 5 | Reading, MA | $34,883 | $16.77 |
| 6 | Ewing, NJ | $33,336 | $16.03 |
| 7 | Morristown, TN | $32,355 | $15.56 |
| 8 | Greenville, NC | $32,069 | $15.42 |
| 9 | Cleveland, OH | $32,020 | $15.39 |
| 10 | Issaquah, WA | $31,459 | $15.12 |
| 11 | Orem, UT | $31,044 | $14.93 |
| 12 | Nashua, NH | $31,020 | $14.91 |
| 13 | Tempe, AZ | $30,999 | $14.90 |
| 14 | Chicago, IL | $30,774 | $14.80 |
| 15 | Houston, TX | $30,460 | $14.64 |
| 16 | Rio Rancho, NM | $30,315 | $14.57 |
| 17 | Oklahoma City, OK | $29,843 | $14.35 |
| 18 | Kansas City, MO | $29,689 | $14.27 |
| 19 | Fort Lauderdale, FL | $29,616 | $14.24 |
| 20 | Savannah, GA | $29,261 | $14.07 |
Technical support agent salary details
A technical support agent's salary ranges from $23,000 a year at the 10th percentile to $40,000 at the 90th percentile.
What is a technical support agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $40,000 | $3,333 | $19 |
| 75th Percentile | $35,000 | $2,917 | $17 |
| Average | $30,389 | $2,532 | $15 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying technical support agent jobs
The highest paying types of technical support agents are technical support advisor, technical specialist, and technical support engineer.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
| Customer Support Technician | $36,361 | $3,030 | $17.48 | 117,102 |
| Software Support Technician | $79,670 | $6,639 | $38.30 | 117,059 |
| Desktop Support Technician | $41,792 | $3,483 | $20.09 | 108,944 |
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Desk Support Technician | $40,715 | $3,393 | $19.57 | 130,485 |
Top companies hiring technical support agents now:
Which companies pay technical support agents the most?
Technical support agent salaries at HP and Saint Xavier University are the highest-paying according to our most recent salary estimates. In addition, the average technical support agent salary at companies like NTT Data International L.L.C. And Formlabs are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | HP | $67,004 | $32.21 |
| 2 | Saint Xavier University | $49,425 | $23.76 |
| 3 | NTT Data International L.L.C. | $46,606 | $22.41 |
| 4 | Formlabs | $36,439 | $17.52 |
| 5 | Onshore Outsourcing | $35,743 | $17.18 |
| 6 | Zoe | $34,382 | $16.53 |
| 7 | VIVA USA | $34,153 | $16.42 |
| 8 | WheelHouse IT | $33,964 | $16.33 |
| 9 | A. O. Smith | $33,806 | $16.25 |
| 10 | Coupa Software | $33,762 | $16.23 |
| 11 | Rapid Micro Biosystems | $33,533 | $16.12 |
| 12 | Johnson Health Center | $33,394 | $16.05 |
| 13 | Anton Paar | $33,236 | $15.98 |
| 14 | TEKsystems | $33,038 | $15.88 |
| 15 | Amazon | $32,998 | $15.86 |
| 16 | U.S. Bank | $32,890 | $15.81 |
| 17 | Ericsson | $32,710 | $15.73 |
| 18 | Minerva | $32,637 | $15.69 |
| 19 | System One | $32,366 | $15.56 |
| 20 | Eastridge Workforce Solutions | $32,313 | $15.54 |
Wage gap by gender, race and education
Technical support agent salary trends
The average technical support agent salary has risen by $4,644 over the last ten years. In 2014, the average technical support agent earned $25,745 annually, but today, they earn $30,389 a year. That works out to a 9% change in pay for technical support agents over the last decade.
Compare technical support agent salaries for cities or states with the national average over time.
Average technical support agent salary over time
Compare technical support agent salaries for individual cities or states with the national average.
Technical support agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $30,400 | $14.61 | +3.3% |
| 2024 | $29,400 | $14.13 | +2.3% |
| 2023 | $28,700 | $13.81 | +1.5% |
| 2022 | $28,300 | $13.60 | +1.6% |
| 2021 | $27,800 | $13.38 | +1.6% |
Recently added technical support agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Get It-Hospitality | Seasonal Customer & Technical Support Agent-Remote | WFH | Freehold, NJ | 06/29/2025 | $32,349 |
| Wheelhouse It | IT Support Agent | Fort Lauderdale, FL | 06/12/2025 | $29,218 |
| Gal Manufacturing, a Vantage Elevation Company | Tech Support Agent | Sacramento, CA | 06/11/2025 | $52,175 |
| Ecoatm | Gazelle | Technical Support Agent I | Louisville, KY | 06/11/2025 | $37,566 |
| Get It-Hospitality | Seasonal Customer & Technical Support Agent-Remote | WFH | Freehold, NJ | 05/26/2025 | $32,349 |
| Bitfocus | Hmis: Tech Support Agent ONE | Las Vegas, NV | 05/23/2025 | $35,000 |
| NTT Data North America | Advanced Technical Support Agent-Remote/Bilingual | Houston, TX | 05/17/2025 | $37,566 |
| Jth Tax LLC | Tier I Tech Support Agent (Seasonal) | Virginia Beach, VA | 04/28/2025 | $33,392 |
| Ecoatm | Gazelle | Technical Support Agent I | Louisville, KY | 04/28/2025 | $37,566 |
| Automation Personnel Services | Technical Support Agent | Huntsville, AL | 04/23/2025 | $43,827 |
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