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Technical support analyst lead vs network support analyst

The differences between technical support analyst leads and network support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support analyst lead and a network support analyst. Additionally, a technical support analyst lead has an average salary of $108,371, which is higher than the $83,921 average annual salary of a network support analyst.

The top three skills for a technical support analyst lead include PC, customer service and level support. The most important skills for a network support analyst are troubleshoot, switches, and routers.

Technical support analyst lead vs network support analyst overview

Technical Support Analyst LeadNetwork Support Analyst
Yearly salary$108,371$83,921
Hourly rate$52.10$40.35
Growth rate10%5%
Number of jobs159,204118,825
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 53%
Average age4243
Years of experience22

Technical support analyst lead vs network support analyst salary

Technical support analyst leads and network support analysts have different pay scales, as shown below.

Technical Support Analyst LeadNetwork Support Analyst
Average salary$108,371$83,921
Salary rangeBetween $83,000 And $140,000Between $54,000 And $128,000
Highest paying CityOakland, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyBarclaysMeta
Best paying industryTechnologyTechnology

Differences between technical support analyst lead and network support analyst education

There are a few differences between a technical support analyst lead and a network support analyst in terms of educational background:

Technical Support Analyst LeadNetwork Support Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 53%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Technical support analyst lead vs network support analyst demographics

Here are the differences between technical support analyst leads' and network support analysts' demographics:

Technical Support Analyst LeadNetwork Support Analyst
Average age4243
Gender ratioMale, 72.4% Female, 27.6%Male, 84.3% Female, 15.7%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.5% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.9% White, 62.4% American Indian and Alaska Native, 0.3%
LGBT Percentage11%9%

Differences between technical support analyst lead and network support analyst duties and responsibilities

Technical support analyst lead example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Develop custom SharePoint sites to solve business challenges.
  • Support VPN connectivity software with RSA token security key.
  • Resolve issues concerning network security, RAS, VPN, network connectivity, printing capabilities.
  • Interact with vendor's engineering group to further enhance streaming performance and help troubleshoot system outages.
  • Help to implement the new file system SharePoint so that there will be no issues client side.
  • Show more

Network support analyst example responsibilities.

  • Manage and maintain the internal network (LAN/WAN) hardware for end user computers and VoIP phones.
  • Manage project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
  • Analyze logs and collect data to produce reports using LINUX operating system relate to IP TV viewing.
  • Support configuration/programming of routers, switches and other complex network equipment.
  • Provide support during data center consolidation by decommissioning routers, switches and servers.
  • Network integration using TCP/IP and IPX protocols.
  • Show more

Technical support analyst lead vs network support analyst skills

Common technical support analyst lead skills
  • PC, 8%
  • Customer Service, 7%
  • Level Support, 7%
  • User Accounts, 5%
  • Remote Desktop, 5%
  • Troubleshoot, 4%
Common network support analyst skills
  • Troubleshoot, 6%
  • Switches, 5%
  • Routers, 4%
  • Problem Resolution, 4%
  • Firewall, 4%
  • Network Support, 4%

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