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Technical support analyst lead vs senior technical analyst

The differences between technical support analyst leads and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support analyst lead, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a technical support analyst lead has an average salary of $108,371, which is higher than the $100,220 average annual salary of a senior technical analyst.

The top three skills for a technical support analyst lead include PC, customer service and level support. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.

Technical support analyst lead vs senior technical analyst overview

Technical Support Analyst LeadSenior Technical Analyst
Yearly salary$108,371$100,220
Hourly rate$52.10$48.18
Growth rate10%9%
Number of jobs159,204152,373
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 66%
Average age4243
Years of experience26

Technical support analyst lead vs senior technical analyst salary

Technical support analyst leads and senior technical analysts have different pay scales, as shown below.

Technical Support Analyst LeadSenior Technical Analyst
Average salary$108,371$100,220
Salary rangeBetween $83,000 And $140,000Between $76,000 And $130,000
Highest paying CityOakland, CAMountain View, CA
Highest paying stateCaliforniaCalifornia
Best paying companyBarclaysMorgan Lewis
Best paying industryTechnologyFinance

Differences between technical support analyst lead and senior technical analyst education

There are a few differences between a technical support analyst lead and a senior technical analyst in terms of educational background:

Technical Support Analyst LeadSenior Technical Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 66%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Technical support analyst lead vs senior technical analyst demographics

Here are the differences between technical support analyst leads' and senior technical analysts' demographics:

Technical Support Analyst LeadSenior Technical Analyst
Average age4243
Gender ratioMale, 72.4% Female, 27.6%Male, 76.1% Female, 23.9%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.5% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between technical support analyst lead and senior technical analyst duties and responsibilities

Technical support analyst lead example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Develop custom SharePoint sites to solve business challenges.
  • Support VPN connectivity software with RSA token security key.
  • Resolve issues concerning network security, RAS, VPN, network connectivity, printing capabilities.
  • Interact with vendor's engineering group to further enhance streaming performance and help troubleshoot system outages.
  • Help to implement the new file system SharePoint so that there will be no issues client side.
  • Show more

Senior technical analyst example responsibilities.

  • Perform PC imaging and manage active directory accounts.
  • Manage various OS and database specific upgrades on Linux/Windows environment.
  • Develop integration and automation of ITIL processes in order to achieve superior service management.
  • Develop Unix shell scripts to streamline and automate operations processes as well as application monitors across multiple enterprise applications and databases.
  • Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
  • Develop utility programs that allows QA testers to easily verify that data imported/export to/from space management system are correct.
  • Show more

Technical support analyst lead vs senior technical analyst skills

Common technical support analyst lead skills
  • PC, 8%
  • Customer Service, 7%
  • Level Support, 7%
  • User Accounts, 5%
  • Remote Desktop, 5%
  • Troubleshoot, 4%
Common senior technical analyst skills
  • Infrastructure, 8%
  • Customer Service, 7%
  • Project Management, 6%
  • Data Analysis, 5%
  • Technical Support, 5%
  • Java, 5%

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