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Technical support analyst lead vs technical analyst

The differences between technical support analyst leads and technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support analyst lead, becoming a technical analyst takes usually requires 4-6 years. Additionally, a technical support analyst lead has an average salary of $108,371, which is higher than the $74,045 average annual salary of a technical analyst.

The top three skills for a technical support analyst lead include PC, customer service and level support. The most important skills for a technical analyst are java, customer service, and strong analytical.

Technical support analyst lead vs technical analyst overview

Technical Support Analyst LeadTechnical Analyst
Yearly salary$108,371$74,045
Hourly rate$52.10$35.60
Growth rate10%9%
Number of jobs159,204190,370
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 68%
Average age4243
Years of experience26

Technical support analyst lead vs technical analyst salary

Technical support analyst leads and technical analysts have different pay scales, as shown below.

Technical Support Analyst LeadTechnical Analyst
Average salary$108,371$74,045
Salary rangeBetween $83,000 And $140,000Between $59,000 And $92,000
Highest paying CityOakland, CASan Francisco, CA
Highest paying stateCaliforniaWashington
Best paying companyBarclaysFinnegan Henderson Farabow Garrett & Dunner
Best paying industryTechnologyRetail

Differences between technical support analyst lead and technical analyst education

There are a few differences between a technical support analyst lead and a technical analyst in terms of educational background:

Technical Support Analyst LeadTechnical Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 68%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Technical support analyst lead vs technical analyst demographics

Here are the differences between technical support analyst leads' and technical analysts' demographics:

Technical Support Analyst LeadTechnical Analyst
Average age4243
Gender ratioMale, 72.4% Female, 27.6%Male, 69.9% Female, 30.1%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.5% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 18.5% White, 55.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between technical support analyst lead and technical analyst duties and responsibilities

Technical support analyst lead example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Develop custom SharePoint sites to solve business challenges.
  • Support VPN connectivity software with RSA token security key.
  • Resolve issues concerning network security, RAS, VPN, network connectivity, printing capabilities.
  • Interact with vendor's engineering group to further enhance streaming performance and help troubleshoot system outages.
  • Help to implement the new file system SharePoint so that there will be no issues client side.
  • Show more

Technical analyst example responsibilities.

  • Enable the automation team to automate the existing application flow by acting as an SME for the application.
  • Manage lab operations including ISO standardization and audit preparation.
  • Manage CRM database ensuring issues and client contacts are accurately document.
  • Deploy and manage EMR implementation project plans for several large specialties simultaneously.
  • Develop java processes for data transformation leveraging XML configuration for flexible table mapping from operational data store to the data warehouse.
  • Web pages are coded using HTML, JavaScript, SQL, and some DHTML.
  • Show more

Technical support analyst lead vs technical analyst skills

Common technical support analyst lead skills
  • PC, 8%
  • Customer Service, 7%
  • Level Support, 7%
  • User Accounts, 5%
  • Remote Desktop, 5%
  • Troubleshoot, 4%
Common technical analyst skills
  • Java, 10%
  • Customer Service, 7%
  • Strong Analytical, 5%
  • C #, 4%
  • Troubleshoot, 4%
  • Technical Support, 3%

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