Technical support analyst lead vs technical support senior engineer

Differences between technical support analyst lead and technical support senior engineer duties and responsibilities

Technical support analyst lead example responsibilities.

• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Develop custom SharePoint sites to solve business challenges.
• Support VPN connectivity software with RSA token security key.
• Resolve issues concerning network security, RAS, VPN, network connectivity, printing capabilities.
• Interact with vendor's engineering group to further enhance streaming performance and help troubleshoot system outages.
• Help to implement the new file system SharePoint so that there will be no issues client side.
Show more

Technical support senior engineer example responsibilities.

• Manage releases of all front-end applications to Citrix farm.
• Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
• Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Analyze systems for capacity planning and assist with the enhancement of network infrastructure and distribute applications.
• Build, maintain and upgrade W2K3 and W2K8 servers for DOD & USAF.
Show more