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Technical support analyst lead vs technical system analyst

The differences between technical support analyst leads and technical system analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support analyst lead, becoming a technical system analyst takes usually requires 4-6 years. Additionally, a technical support analyst lead has an average salary of $108,371, which is higher than the $82,275 average annual salary of a technical system analyst.

The top three skills for a technical support analyst lead include PC, customer service and level support. The most important skills for a technical system analyst are project management, troubleshoot, and technical support.

Technical support analyst lead vs technical system analyst overview

Technical Support Analyst LeadTechnical System Analyst
Yearly salary$108,371$82,275
Hourly rate$52.10$39.56
Growth rate10%9%
Number of jobs159,204178,133
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 64%
Average age4243
Years of experience26

Technical support analyst lead vs technical system analyst salary

Technical support analyst leads and technical system analysts have different pay scales, as shown below.

Technical Support Analyst LeadTechnical System Analyst
Average salary$108,371$82,275
Salary rangeBetween $83,000 And $140,000Between $63,000 And $106,000
Highest paying CityOakland, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyBarclaysKoch Industries
Best paying industryTechnologyFinance

Differences between technical support analyst lead and technical system analyst education

There are a few differences between a technical support analyst lead and a technical system analyst in terms of educational background:

Technical Support Analyst LeadTechnical System Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 64%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Technical support analyst lead vs technical system analyst demographics

Here are the differences between technical support analyst leads' and technical system analysts' demographics:

Technical Support Analyst LeadTechnical System Analyst
Average age4243
Gender ratioMale, 72.4% Female, 27.6%Male, 69.9% Female, 30.1%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.5% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 10.1% Unknown, 5.0% Hispanic or Latino, 10.9% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between technical support analyst lead and technical system analyst duties and responsibilities

Technical support analyst lead example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Develop custom SharePoint sites to solve business challenges.
  • Support VPN connectivity software with RSA token security key.
  • Resolve issues concerning network security, RAS, VPN, network connectivity, printing capabilities.
  • Interact with vendor's engineering group to further enhance streaming performance and help troubleshoot system outages.
  • Help to implement the new file system SharePoint so that there will be no issues client side.
  • Show more

Technical system analyst example responsibilities.

  • Manage ticket queue ensuring all issues are assign accordingly and that all SLA's are meet.
  • Develop and manage system requirements, technical and QA documents for manufacturing maintenance and specifications.
  • Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
  • Provide all system administration, application support, and user support for both the HP-UX and SCO Unix environment.
  • Create worklist item web-parts in the SharePoint site for process visualization.
  • Limit coding in COBOL ILE.
  • Show more

Technical support analyst lead vs technical system analyst skills

Common technical support analyst lead skills
  • PC, 8%
  • Customer Service, 7%
  • Level Support, 7%
  • User Accounts, 5%
  • Remote Desktop, 5%
  • Troubleshoot, 4%
Common technical system analyst skills
  • Project Management, 8%
  • Troubleshoot, 6%
  • Technical Support, 4%
  • SAN, 4%
  • Data Analysis, 4%
  • CRM, 4%

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