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Technical support analyst lead vs technician support team leader

The differences between technical support analyst leads and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support analyst lead and a technician support team leader. Additionally, a technical support analyst lead has an average salary of $108,371, which is higher than the $88,988 average annual salary of a technician support team leader.

The top three skills for a technical support analyst lead include PC, customer service and level support. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Technical support analyst lead vs technician support team leader overview

Technical Support Analyst LeadTechnician Support Team Leader
Yearly salary$108,371$88,988
Hourly rate$52.10$42.78
Growth rate10%10%
Number of jobs159,204142,576
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 56%
Average age4242
Years of experience22

Technical support analyst lead vs technician support team leader salary

Technical support analyst leads and technician support team leaders have different pay scales, as shown below.

Technical Support Analyst LeadTechnician Support Team Leader
Average salary$108,371$88,988
Salary rangeBetween $83,000 And $140,000Between $64,000 And $122,000
Highest paying CityOakland, CASan Mateo, CA
Highest paying stateCaliforniaNew York
Best paying companyBarclaysChevron
Best paying industryTechnologyTechnology

Differences between technical support analyst lead and technician support team leader education

There are a few differences between a technical support analyst lead and a technician support team leader in terms of educational background:

Technical Support Analyst LeadTechnician Support Team Leader
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Technical support analyst lead vs technician support team leader demographics

Here are the differences between technical support analyst leads' and technician support team leaders' demographics:

Technical Support Analyst LeadTechnician Support Team Leader
Average age4242
Gender ratioMale, 72.4% Female, 27.6%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.5% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical support analyst lead and technician support team leader duties and responsibilities

Technical support analyst lead example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Develop custom SharePoint sites to solve business challenges.
  • Support VPN connectivity software with RSA token security key.
  • Resolve issues concerning network security, RAS, VPN, network connectivity, printing capabilities.
  • Interact with vendor's engineering group to further enhance streaming performance and help troubleshoot system outages.
  • Help to implement the new file system SharePoint so that there will be no issues client side.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Technical support analyst lead vs technician support team leader skills

Common technical support analyst lead skills
  • PC, 8%
  • Customer Service, 7%
  • Level Support, 7%
  • User Accounts, 5%
  • Remote Desktop, 5%
  • Troubleshoot, 4%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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