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The differences between technical support senior engineers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support senior engineer and a customer support engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $82,674 average annual salary of a customer support engineer.
The top three skills for a technical support senior engineer include java, linux and customer service. The most important skills for a customer support engineer are customer support, technical support, and customer service.
| Technical Support Senior Engineer | Customer Support Engineer | |
| Yearly salary | $107,429 | $82,674 |
| Hourly rate | $51.65 | $39.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 183,916 | 138,641 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
A customer support engineer is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the technical products of the company. Customer support engineers handle escalated requests, determine technical solutions, and write resolution reports for reference. They also manage the installation and upgrades of network systems based on clients' specifications to ensure that their systems work with maximum performance. A customer support engineer must have excellent communication and technical skills, especially in recommending improvements to prevent system failures and minimize customers' complaints.
Technical support senior engineers and customer support engineers have different pay scales, as shown below.
| Technical Support Senior Engineer | Customer Support Engineer | |
| Average salary | $107,429 | $82,674 |
| Salary range | Between $82,000 And $140,000 | Between $59,000 And $114,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Delaware | Washington |
| Best paying company | PayPal | Nokia |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support senior engineer and a customer support engineer in terms of educational background:
| Technical Support Senior Engineer | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | California State University - Long Beach | California State University - Long Beach |
Here are the differences between technical support senior engineers' and customer support engineers' demographics:
| Technical Support Senior Engineer | Customer Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 86.7% Female, 13.3% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |