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The differences between technical support senior engineers and systems support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support senior engineer and a systems support engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $82,561 average annual salary of a systems support engineer.
The top three skills for a technical support senior engineer include java, linux and customer service. The most important skills for a systems support engineer are linux, troubleshoot, and technical support.
| Technical Support Senior Engineer | Systems Support Engineer | |
| Yearly salary | $107,429 | $82,561 |
| Hourly rate | $51.65 | $39.69 |
| Growth rate | 10% | 5% |
| Number of jobs | 183,916 | 182,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.
Technical support senior engineers and systems support engineers have different pay scales, as shown below.
| Technical Support Senior Engineer | Systems Support Engineer | |
| Average salary | $107,429 | $82,561 |
| Salary range | Between $82,000 And $140,000 | Between $62,000 And $109,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Delaware | California |
| Best paying company | PayPal | Apple |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical support senior engineer and a systems support engineer in terms of educational background:
| Technical Support Senior Engineer | Systems Support Engineer | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between technical support senior engineers' and systems support engineers' demographics:
| Technical Support Senior Engineer | Systems Support Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 86.7% Female, 13.3% | Male, 89.5% Female, 10.5% |
| Race ratio | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 11.5% White, 62.5% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |