Telephone collector vs account specialist

The differences between telephone collectors and account specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone collector and an account specialist. Additionally, an account specialist has an average salary of $42,586, which is higher than the $35,823 average annual salary of a telephone collector.

The top three skills for a telephone collector include customer service, telephone calls and FDCPA. The most important skills for an account specialist are customer service, patients, and account management.

Telephone collector vs account specialist overview

	Telephone Collector	Account Specialist
Yearly salary	$35,823	$42,586
Hourly rate	$17.22	$20.47
Growth rate	-8%	-8%
Number of jobs	3,762	116,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 54%
Average age	46	46
Years of experience	12	12

Telephone collector vs account specialist salary

Telephone collectors and account specialists have different pay scales, as shown below.

	Telephone Collector	Account Specialist
Average salary	$35,823	$42,586
Salary range	Between $30,000 And $41,000	Between $28,000 And $62,000
Highest paying City	-	Washington, DC
Highest paying state	-	Virginia
Best paying company	-	Microsoft
Best paying industry	-	Finance

Differences between telephone collector and account specialist education

There are a few differences between a telephone collector and an account specialist in terms of educational background:

	Telephone Collector	Account Specialist
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Telephone collector vs account specialist demographics

Here are the differences between telephone collectors' and account specialists' demographics:

	Telephone Collector	Account Specialist
Average age	46	46
Gender ratio	Male, 35.4% Female, 64.6%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 11.1% Unknown, 4.1% Hispanic or Latino, 17.2% Asian, 3.8% White, 63.3% American Indian and Alaska Native, 0.5%	Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between telephone collector and account specialist duties and responsibilities

Telephone collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Comply with all state and federal regulations (ACA & FDCPA).
Contact debtor's attorneys to discuss debtor's intentions throughout bankruptcy process.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Arrange collection of collateral or retention agreements with debtors post bankruptcy.
Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Account specialist example responsibilities.

Cultivate productive long-term relationships with all assign accounts, and manage all reporting and presentation needs for RFP's.
Manage a portfolio of accounts end to end RFP program execution inclusive of pricing, contracting, process and technology solutions.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Deliver exceptional customer service to hospital accounts and internal sales representatives in accordance to revenue recognition policies and HIPAA regulations.
Experience with CMS 1500 and UB-04 claims using HCPC/CPT codes as well as NDC codes
Monitor CMS and real time aux codes.

Telephone collector vs account specialist skills

Common telephone collector skills

Customer Service, 43%
Telephone Calls, 23%
FDCPA, 10%
Past Due Accounts, 10%
Debtor, 8%
Computer System, 8%

Common account specialist skills

Customer Service, 25%
Patients, 13%
Account Management, 6%
PowerPoint, 4%
Data Entry, 4%
Catheter, 3%

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Office and Administrative Industry
Telephone Collector
Telephone Collector vs Account Specialist

Updated January 8, 2025

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