Telephone collector vs collection team lead

Differences between telephone collector and collection team lead duties and responsibilities

Telephone collector example responsibilities.

• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Comply with all state and federal regulations (ACA & FDCPA).
• Contact debtor's attorneys to discuss debtor's intentions throughout bankruptcy process.
• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Arrange collection of collateral or retention agreements with debtors post bankruptcy.
• Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Collection team lead example responsibilities.

• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Receive and distribute ACH forms receive form all lots.
• Assist consumers in money and behavior managements and ensures HIPAA compliance
• Collect monies from Medicaid, Medicare, VA and various other third party payers.
• Perform insurance follow up on account receivables of Medicare, Medicaid and private health insurance claims to expedite claim reimbursement.
• Negotiate payments resolutions for delinquent customers to become current while using professionalism, and adhering to all applicable FDCPA collection laws.
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