Telephone collector vs collections/accounts receivable

The differences between telephone collectors and collections/accounts receivables can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone collector and a collections/accounts receivable. Additionally, a collections/accounts receivable has an average salary of $38,949, which is higher than the $35,823 average annual salary of a telephone collector.

The top three skills for a telephone collector include customer service, telephone calls and FDCPA. The most important skills for a collections/accounts receivable are customer service, patients, and delinquent accounts.

Telephone collector vs collections/accounts receivable overview

	Telephone Collector	Collections/Accounts Receivable
Yearly salary	$35,823	$38,949
Hourly rate	$17.22	$18.73
Growth rate	-8%	-8%
Number of jobs	3,762	30,523
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 40%
Average age	46	46
Years of experience	12	12

Telephone collector vs collections/accounts receivable salary

Telephone collectors and collections/accounts receivables have different pay scales, as shown below.

	Telephone Collector	Collections/Accounts Receivable
Average salary	$35,823	$38,949
Salary range	Between $30,000 And $41,000	Between $30,000 And $49,000
Highest paying City	-	Boston, MA
Highest paying state	-	Connecticut
Best paying company	-	Apollo Global Management
Best paying industry	-	Finance

Differences between telephone collector and collections/accounts receivable education

There are a few differences between a telephone collector and a collections/accounts receivable in terms of educational background:

	Telephone Collector	Collections/Accounts Receivable
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Telephone collector vs collections/accounts receivable demographics

Here are the differences between telephone collectors' and collections/accounts receivables' demographics:

	Telephone Collector	Collections/Accounts Receivable
Average age	46	46
Gender ratio	Male, 35.4% Female, 64.6%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 11.1% Unknown, 4.1% Hispanic or Latino, 17.2% Asian, 3.8% White, 63.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.0% Unknown, 4.1% Hispanic or Latino, 20.1% Asian, 3.8% White, 59.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between telephone collector and collections/accounts receivable duties and responsibilities

Telephone collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Comply with all state and federal regulations (ACA & FDCPA).
Contact debtor's attorneys to discuss debtor's intentions throughout bankruptcy process.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Arrange collection of collateral or retention agreements with debtors post bankruptcy.
Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Collections/accounts receivable example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Work accounts receivable for Medicaid verification and payments.
Work remittance advice from Medicaid ensuring accuracy of payments.
Research and obtain extensive knowledge of FDCPA debt recovery laws and assist in recovering commercial debt from organizations.
Communicate effectively with patients, physicians, hospital staff, and insurance representatives to ensure accuracy in claims processing.
Review claims to determine if process correctly and if necessary, direct patients to contact insurance companies regarding additional benefit questions.

Telephone collector vs collections/accounts receivable skills

Common telephone collector skills

Customer Service, 43%
Telephone Calls, 23%
FDCPA, 10%
Past Due Accounts, 10%
Debtor, 8%
Computer System, 8%

Common collections/accounts receivable skills

Customer Service, 21%
Patients, 6%
Delinquent Accounts, 5%
Credit Card Payments, 5%
Past Due Accounts, 5%
Customer Accounts, 5%

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Office and Administrative Industry
Telephone Collector
Telephone Collector vs Collections/Accounts Receivable

Updated January 8, 2025

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