Telephone collector vs collections, customer service

The differences between telephone collectors and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone collector and a collections, customer service. Additionally, a telephone collector has an average salary of $35,823, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a telephone collector include customer service, telephone calls and FDCPA. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Telephone collector vs collections, customer service overview

	Telephone Collector	Collections, Customer Service
Yearly salary	$35,823	$32,870
Hourly rate	$17.22	$15.80
Growth rate	-8%	-8%
Number of jobs	3,762	161,544
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Telephone collector vs collections, customer service salary

Telephone collectors and collectionss, customer service have different pay scales, as shown below.

	Telephone Collector	Collections, Customer Service
Average salary	$35,823	$32,870
Salary range	Between $30,000 And $41,000	Between $27,000 And $39,000
Highest paying City	-	Danvers, MA
Highest paying state	-	Virginia
Best paying company	-	University of California
Best paying industry	-	Automotive

Differences between telephone collector and collections, customer service education

There are a few differences between a telephone collector and a collections, customer service in terms of educational background:

	Telephone Collector	Collections, Customer Service
Most common degree	Bachelor's Degree, 41%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Telephone collector vs collections, customer service demographics

Here are the differences between telephone collectors' and collectionss, customer service' demographics:

	Telephone Collector	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 35.4% Female, 64.6%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 11.1% Unknown, 4.1% Hispanic or Latino, 17.2% Asian, 3.8% White, 63.3% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between telephone collector and collections, customer service duties and responsibilities

Telephone collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Comply with all state and federal regulations (ACA & FDCPA).
Contact debtor's attorneys to discuss debtor's intentions throughout bankruptcy process.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Arrange collection of collateral or retention agreements with debtors post bankruptcy.
Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Telephone collector vs collections, customer service skills

Common telephone collector skills

Customer Service, 43%
Telephone Calls, 23%
FDCPA, 10%
Past Due Accounts, 10%
Debtor, 8%
Computer System, 8%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Office and Administrative Industry
Telephone Collector
Telephone Collector vs Collections, Customer Service

Updated January 8, 2025

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