Telephone collector vs credit and collections analyst

The differences between telephone collectors and credit and collections analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone collector and a credit and collections analyst. Additionally, a credit and collections analyst has an average salary of $49,262, which is higher than the $35,823 average annual salary of a telephone collector.

The top three skills for a telephone collector include customer service, telephone calls and FDCPA. The most important skills for a credit and collections analyst are customer service, credit limits, and past due accounts.

Telephone collector vs credit and collections analyst overview

	Telephone Collector	Credit And Collections Analyst
Yearly salary	$35,823	$49,262
Hourly rate	$17.22	$23.68
Growth rate	-8%	-8%
Number of jobs	3,762	18,105
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 52%
Average age	46	46
Years of experience	12	12

Telephone collector vs credit and collections analyst salary

Telephone collectors and credit and collections analysts have different pay scales, as shown below.

	Telephone Collector	Credit And Collections Analyst
Average salary	$35,823	$49,262
Salary range	Between $30,000 And $41,000	Between $35,000 And $69,000
Highest paying City	-	Bridgewater, NJ
Highest paying state	-	Connecticut
Best paying company	-	Vishay
Best paying industry	-	Finance

Differences between telephone collector and credit and collections analyst education

There are a few differences between a telephone collector and a credit and collections analyst in terms of educational background:

	Telephone Collector	Credit And Collections Analyst
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Telephone collector vs credit and collections analyst demographics

Here are the differences between telephone collectors' and credit and collections analysts' demographics:

	Telephone Collector	Credit And Collections Analyst
Average age	46	46
Gender ratio	Male, 35.4% Female, 64.6%	Male, 30.0% Female, 70.0%
Race ratio	Black or African American, 11.1% Unknown, 4.1% Hispanic or Latino, 17.2% Asian, 3.8% White, 63.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.0% Unknown, 4.0% Hispanic or Latino, 20.5% Asian, 3.6% White, 59.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between telephone collector and credit and collections analyst duties and responsibilities

Telephone collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Comply with all state and federal regulations (ACA & FDCPA).
Contact debtor's attorneys to discuss debtor's intentions throughout bankruptcy process.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Arrange collection of collateral or retention agreements with debtors post bankruptcy.
Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Credit and collections analyst example responsibilities.

Represent and lead the collections' team during executive management weekly conference calls providing updates on the delinquent A/R reports.
Identify and submit financial adjustments using SOX controls and GAAP accounting principles, increasing monthly AR collection.
Develop and maintain detailed spreadsheets on all UCC activity for the branch for tracking purposes and follow-up.
Establish the UCC filing template and liaise with agent bank to get UCC filing in due time.
Oversee the DSO level and negotiate account settlements, payment plans, and attend small claims court for small businesses.
Attend regular credit meetings with order management, sales, treasury, and revenue recognition groups to resolve business issues.

Telephone collector vs credit and collections analyst skills

Common telephone collector skills

Customer Service, 43%
Telephone Calls, 23%
FDCPA, 10%
Past Due Accounts, 10%
Debtor, 8%
Computer System, 8%

Common credit and collections analyst skills

Customer Service, 18%
Credit Limits, 5%
Past Due Accounts, 5%
Delinquent Accounts, 4%
Financial Statements, 4%
Credit Card Payments, 3%

Telephone Collector vs. similar jobs

Telephone Collector related careers

Telephone Collector related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telephone Collector
Telephone Collector vs Credit And Collections Analyst

Updated January 8, 2025

Browse office and administrative jobs