Telephone collector vs senior collector

The differences between telephone collectors and senior collectors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone collector and a senior collector. Additionally, a senior collector has an average salary of $85,626, which is higher than the $35,823 average annual salary of a telephone collector.

The top three skills for a telephone collector include customer service, telephone calls and FDCPA. The most important skills for a senior collector are customer service, payment arrangements, and past due accounts.

Telephone collector vs senior collector overview

	Telephone Collector	Senior Collector
Yearly salary	$35,823	$85,626
Hourly rate	$17.22	$41.17
Growth rate	-8%	-8%
Number of jobs	3,762	5,614
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 41%
Average age	46	46
Years of experience	12	12

Telephone collector vs senior collector salary

Telephone collectors and senior collectors have different pay scales, as shown below.

	Telephone Collector	Senior Collector
Average salary	$35,823	$85,626
Salary range	Between $30,000 And $41,000	Between $50,000 And $145,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between telephone collector and senior collector education

There are a few differences between a telephone collector and a senior collector in terms of educational background:

	Telephone Collector	Senior Collector
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Telephone collector vs senior collector demographics

Here are the differences between telephone collectors' and senior collectors' demographics:

	Telephone Collector	Senior Collector
Average age	46	46
Gender ratio	Male, 35.4% Female, 64.6%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 11.1% Unknown, 4.1% Hispanic or Latino, 17.2% Asian, 3.8% White, 63.3% American Indian and Alaska Native, 0.5%	Black or African American, 13.4% Unknown, 4.1% Hispanic or Latino, 20.9% Asian, 3.7% White, 57.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between telephone collector and senior collector duties and responsibilities

Telephone collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Comply with all state and federal regulations (ACA & FDCPA).
Contact debtor's attorneys to discuss debtor's intentions throughout bankruptcy process.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Arrange collection of collateral or retention agreements with debtors post bankruptcy.
Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Senior collector example responsibilities.

Accomplish the above in compliance with HIPAA regulations.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Record CPT codes and ICD-9 codes on billing forms.
Develop and pursue collection strategies to reduce the DSO.
Process credit cards, purchase cards, ACH payments.
Used the Medicaid web portal to check claim status and eligibility.

Telephone collector vs senior collector skills

Common telephone collector skills

Customer Service, 43%
Telephone Calls, 23%
FDCPA, 10%
Past Due Accounts, 10%
Debtor, 8%
Computer System, 8%

Common senior collector skills

Customer Service, 16%
Payment Arrangements, 13%
Past Due Accounts, 6%
Debt Repayment, 5%
Loss Mitigation, 5%
FDCPA, 4%