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Teller vs head teller

The differences between tellers and head tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head teller has an average salary of $46,820, which is higher than the $32,171 average annual salary of a teller.

The top three skills for a teller include cash handling, customer service and financial transactions. The most important skills for a head teller are customer service, HR, and process improvement.

Teller vs head teller overview

TellerHead Teller
Yearly salary$32,171$46,820
Hourly rate$15.47$22.51
Growth rate-12%-12%
Number of jobs16,29817,164
Job satisfaction--
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 38%
Average age3939
Years of experience--

What does a teller do?

Tellers are bank employees who handle face-to-face or in-person transactions of clients. They are the bank's front liners, and they interact with clients on a daily basis. They process requests related to the clients' bank accounts, including, but not limited to, opening and closing accounts, withdrawing and depositing cash and checks, processing loan requests, accepting payments, validating transactions, and answering any other questions that a client may have. They should also be familiar with the bank's products and services. Tellers should have good customer service skills, attention to detail, and basic accounting skills.

What does a head teller do?

A head teller is an individual who supervises a team of bank tellers that process a variety of financial transactions, such as check cashing and loan payments. Head tellers manage bank tellers so that enough cash is available in their cash drawers. They provide access to the bank's vault and audit it regularly with a second employee's help. They also train new tellers in bank practice and procedure so that these tellers can handle customers' queries and concerns professionally.

Teller vs head teller salary

Tellers and head tellers have different pay scales, as shown below.

TellerHead Teller
Average salary$32,171$46,820
Salary rangeBetween $26,000 And $39,000Between $23,000 And $93,000
Highest paying CityManchester, NJ-
Highest paying stateNew Jersey-
Best paying companySecurity Service Federal Credit Union-
Best paying industryFinance-

Differences between teller and head teller education

There are a few differences between a teller and a head teller in terms of educational background:

TellerHead Teller
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Teller vs head teller demographics

Here are the differences between tellers' and head tellers' demographics:

TellerHead Teller
Average age3939
Gender ratioMale, 23.0% Female, 77.0%Male, 16.9% Female, 83.1%
Race ratioBlack or African American, 9.5% Unknown, 3.4% Hispanic or Latino, 21.2% Asian, 7.2% White, 58.1% American Indian and Alaska Native, 0.6%Black or African American, 10.6% Unknown, 3.5% Hispanic or Latino, 18.0% Asian, 7.6% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage7%7%

Differences between teller and head teller duties and responsibilities

Teller example responsibilities.

  • Process commercial transaction including deposits, withdrawals and loan payments selling monetary instruments.
  • Compile with the bank secrecy act.
  • Process treasury, tax and loan payments.
  • Receive coin and currency from arm trucks.
  • Fill in for coin room teller when on vacation.
  • Monitor all monetary instruments purchase and complete all BSA logs.
  • Show more

Head teller example responsibilities.

  • Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
  • Pack and process currency for financial institutions and ATM requisitions.
  • Identify suitable opportunities to cross-sell products or services offer to customers.
  • Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

Teller vs head teller skills

Common teller skills
  • Cash Handling, 13%
  • Customer Service, 13%
  • Financial Transactions, 8%
  • Math, 6%
  • Bank Products, 6%
  • ATM, 3%
Common head teller skills
  • Customer Service, 9%
  • HR, 8%
  • Process Improvement, 7%
  • Conflict Resolution, 7%
  • Operational Standards, 6%
  • Professional Development, 5%

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