Vault teller vs bank representative

The differences between vault tellers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $32,352 average annual salary of a vault teller.

The top three skills for a vault teller include cash handling, quality customer service and operational procedures. The most important skills for a bank representative are bank products, customer service, and bank policies.

Vault teller vs bank representative overview

	Vault Teller	Bank Representative
Yearly salary	$32,352	$34,417
Hourly rate	$15.55	$16.55
Growth rate	-12%	-12%
Number of jobs	11,212	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 53%
Average age	39	39
Years of experience	-	-

What does a vault teller do?

A vault teller is responsible for processing bank and vault transactions, ensuring accuracy and timeliness. Their duties primarily revolve around customer service and staff support, preparation of shipment and deliveries, money transfer transactions, and handling deposits. A vault teller must also perform administrative tasks such as maintaining daily cash levels on ATMs, responding to calls and correspondence, producing progress reports, and maintaining an accurate record of all transactions. Furthermore, it is essential to verify and monitor all currency in vaults in adherence to the bank's standards and policies.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Vault teller vs bank representative salary

Vault tellers and bank representatives have different pay scales, as shown below.

	Vault Teller	Bank Representative
Average salary	$32,352	$34,417
Salary range	Between $26,000 And $39,000	Between $28,000 And $41,000
Highest paying City	Denver, CO	Albany, NY
Highest paying state	Massachusetts	New York
Best paying company	NBCUniversal	Advancial Federal Credit Union
Best paying industry	Finance	Finance

Differences between vault teller and bank representative education

There are a few differences between a vault teller and a bank representative in terms of educational background:

	Vault Teller	Bank Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Vault teller vs bank representative demographics

Here are the differences between vault tellers' and bank representatives' demographics:

	Vault Teller	Bank Representative
Average age	39	39
Gender ratio	Male, 19.5% Female, 80.5%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.5% Unknown, 3.5% Hispanic or Latino, 19.2% Asian, 7.5% White, 58.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between vault teller and bank representative duties and responsibilities

Vault teller example responsibilities.

Process ATM transactions and reconcile negotiable instruments.
Coordinate accurate balancing and processing of ATM transactions.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
Interpret and accurately process customer requests and transactions according to TCF guidelines.

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

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Vault teller vs bank representative skills

Common vault teller skills

Cash Handling, 11%
Quality Customer Service, 8%
Operational Procedures, 8%
Internal Controls, 8%
Performance Reviews, 7%
Foreign Currency, 7%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Updated January 8, 2025

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