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Veterans contact representative vs contact representative

The differences between veterans contact representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a veterans contact representative has an average salary of $53,812, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a veterans contact representative include customer service, transition assistance and management system. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Veterans contact representative vs contact representative overview

Veterans Contact RepresentativeContact Representative
Yearly salary$53,812$33,776
Hourly rate$25.87$16.24
Growth rate10%-4%
Number of jobs2,923185,124
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 50%
Average age4240
Years of experience-12

Veterans contact representative vs contact representative salary

Veterans contact representatives and contact representatives have different pay scales, as shown below.

Veterans Contact RepresentativeContact Representative
Average salary$53,812$33,776
Salary rangeBetween $34,000 And $83,000Between $27,000 And $42,000
Highest paying City-New York, NY
Highest paying state-Connecticut
Best paying company-City of Seattle
Best paying industry-Government

Differences between veterans contact representative and contact representative education

There are a few differences between a veterans contact representative and a contact representative in terms of educational background:

Veterans Contact RepresentativeContact Representative
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 50%
Most common majorBusinessBusiness
Most common collegeSan Diego State University-

Veterans contact representative vs contact representative demographics

Here are the differences between veterans contact representatives' and contact representatives' demographics:

Veterans Contact RepresentativeContact Representative
Average age4240
Gender ratioMale, 65.4% Female, 34.6%Male, 32.7% Female, 67.3%
Race ratioBlack or African American, 10.6% Unknown, 3.8% Hispanic or Latino, 14.2% Asian, 3.7% White, 67.0% American Indian and Alaska Native, 0.6%Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage11%7%

Differences between veterans contact representative and contact representative duties and responsibilities

Veterans contact representative example responsibilities.

  • Deliver PowerPoint motivational career presentations to high school students and attend college fairs to generate leads for the university.
  • Provide veterans information about program services job requirements, occupational opportunities, training programs, and rehabilitation facilities.
  • Develop the lesson plan and tools used for the VCT training.
  • Organize and develop visual aid materials with Microsoft PowerPoint for training course materials.
  • Interact extensively with patients and family members to provide a comprehensive overview of program objectives, requirements, and benefits.
  • Go out into public and educate individuals and businesses on the benefits of Ross.

Contact representative example responsibilities.

  • Perform outbound telemarketing, marketing products and services to members and attain sale goals.
  • Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
  • Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
  • Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
  • Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
  • Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.
  • Show more

Veterans contact representative vs contact representative skills

Common veterans contact representative skills
  • Customer Service, 27%
  • Transition Assistance, 12%
  • Management System, 11%
  • Outbound Calls, 7%
  • Student Veterans, 6%
  • Vocational Rehabilitation, 5%
Common contact representative skills
  • Customer Service, 24%
  • Technical Assistance, 6%
  • Sound Judgment, 5%
  • Patients, 4%
  • IRS, 4%
  • Inbound Calls, 3%

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