911 emergency dispatcher vs call taker

The differences between 911 emergency dispatchers and call takers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call taker has an average salary of $38,776, which is higher than the $36,782 average annual salary of a 911 emergency dispatcher.

The top three skills for a 911 emergency dispatcher include EMS, computer aided dispatch and NCIC. The most important skills for a call taker are computer aided dispatch, taker, and CAD.

911 emergency dispatcher vs call taker overview

	911 Emergency Dispatcher	Call Taker
Yearly salary	$36,782	$38,776
Hourly rate	$17.68	$18.64
Growth rate	4%	4%
Number of jobs	27,140	11,539
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	High School Diploma, 30%
Average age	39	39
Years of experience	-	-

911 emergency dispatcher vs call taker salary

911 emergency dispatchers and call takers have different pay scales, as shown below.

	911 Emergency Dispatcher	Call Taker
Average salary	$36,782	$38,776
Salary range	Between $27,000 And $49,000	Between $29,000 And $51,000
Highest paying City	Minneapolis, MN	San Mateo, CA
Highest paying state	Pennsylvania	California
Best paying company	Clark County	City of San Antonio
Best paying industry	Government	Government

Differences between 911 emergency dispatcher and call taker education

There are a few differences between a 911 emergency dispatcher and a call taker in terms of educational background:

	911 Emergency Dispatcher	Call Taker
Most common degree	High School Diploma, 30%	High School Diploma, 30%
Most common major	Criminal Justice	Criminal Justice
Most common college	-	-

911 emergency dispatcher vs call taker demographics

Here are the differences between 911 emergency dispatchers' and call takers' demographics:

	911 Emergency Dispatcher	Call Taker
Average age	39	39
Gender ratio	Male, 26.8% Female, 73.2%	Male, 26.0% Female, 74.0%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between 911 emergency dispatcher and call taker duties and responsibilities

911 emergency dispatcher example responsibilities.

Help deliver several healthy babies with the assistance of the 911 EMD cards.
Help callers perform CPR, Heimlich maneuver, and other lifesaving measures of injure subjects.
Answer emergency and non-emergency calls and dispatch the appropriate department whether it be police, fire, or ems.
Operate a nationwide computerize crime information system (NCIC) to all criminal justice agencies-local, state and federal.
Log warrant entries, missing persons, and stolen vehicles as well as other miscellaneous items into the national NCIC program.
Administer CPR instructions to numerous third party individuals.

Call taker example responsibilities.

Manage truck and equipment inventory, rental tracking and GPS monitoring.
Dispatch all patrol officers and fire departments.
Enter confidential info through NCIC directly under SLED/FBI.
Place outbound calls to advise members of eta.
Dispatch need help such as fire ems and law.
Receive emergency calls and route calls to patrol units.

911 emergency dispatcher vs call taker skills

Common 911 emergency dispatcher skills

EMS, 12%
Computer Aided Dispatch, 10%
NCIC, 6%
CAD, 6%
Public Safety Agencies, 6%
Law Enforcement Agencies, 5%

Common call taker skills

Computer Aided Dispatch, 15%
Taker, 13%
CAD, 8%
Data Entry, 5%
Customer Service, 5%
EMS, 4%