Agent-contract clerk vs service desk analyst

The differences between agent-contract clerks and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $31,936 average annual salary of an agent-contract clerk.

The top three skills for an agent-contract clerk include customer service, and . The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Agent-contract clerk vs service desk analyst overview

	Agent-Contract Clerk	Service Desk Analyst
Yearly salary	$31,936	$45,397
Hourly rate	$15.35	$21.83
Growth rate	-	-
Number of jobs	102,024	55,828
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

Agent-contract clerk vs service desk analyst salary

Agent-contract clerks and service desk analysts have different pay scales, as shown below.

	Agent-Contract Clerk	Service Desk Analyst
Average salary	$31,936	$45,397
Salary range	Between $26,000 And $38,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between agent-contract clerk and service desk analyst education

There are a few differences between an agent-contract clerk and a service desk analyst in terms of educational background:

	Agent-Contract Clerk	Service Desk Analyst
Most common degree	High School Diploma, 38%	Bachelor's Degree, 50%
Most common major	General Studies	Information Technology
Most common college	-	-

Agent-contract clerk vs service desk analyst demographics

Here are the differences between agent-contract clerks' and service desk analysts' demographics:

	Agent-Contract Clerk	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 38.1% Female, 61.9%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 8.0% Unknown, 7.1% Hispanic or Latino, 24.2% Asian, 8.6% White, 50.3% American Indian and Alaska Native, 1.8%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between agent-contract clerk and service desk analyst duties and responsibilities

Agent-contract clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Input data into AS400 for other departments to utilize.
Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
Transmit and receive messages using telephone or switchboard.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Agent-contract clerk vs service desk analyst skills

Common agent-contract clerk skills

Customer Service, 100%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

Agent-Contract Clerk vs. similar jobs

Agent-Contract Clerk related careers

Agent-Contract Clerk related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Agent-Contract Clerk
Agent-Contract Clerk vs Service Desk Analyst

Updated January 8, 2025

Browse office and administrative jobs