Airline ticket agent vs agent

The differences between airline ticket agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $31,009 average annual salary of an airline ticket agent.

The top three skills for an airline ticket agent include reservations, customer service and safety procedures. The most important skills for an agent are insurance products, customer service, and life insurance.

Airline ticket agent vs agent overview

	Airline Ticket Agent	Agent
Yearly salary	$31,009	$37,864
Hourly rate	$14.91	$18.20
Growth rate	-	6%
Number of jobs	26,742	184,325
Job satisfaction	5	2
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 44%
Average age	45	46
Years of experience	-	-

Airline ticket agent vs agent salary

Airline ticket agents and agents have different pay scales, as shown below.

	Airline Ticket Agent	Agent
Average salary	$31,009	$37,864
Salary range	Between $26,000 And $36,000	Between $19,000 And $72,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Latham & Watkins
Best paying industry	-	-

Differences between airline ticket agent and agent education

There are a few differences between an airline ticket agent and an agent in terms of educational background:

	Airline Ticket Agent	Agent
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Airline ticket agent vs agent demographics

Here are the differences between airline ticket agents' and agents' demographics:

	Airline Ticket Agent	Agent
Average age	45	46
Gender ratio	Male, 29.2% Female, 70.8%	Male, 50.5% Female, 49.5%
Race ratio	Black or African American, 8.3% Unknown, 6.3% Hispanic or Latino, 25.5% Asian, 9.2% White, 49.5% American Indian and Alaska Native, 1.2%	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%
LGBT Percentage	12%	7%

Differences between airline ticket agent and agent duties and responsibilities

Airline ticket agent example responsibilities.

Receive inbound customer calls regarding flight information, booking and taking payment for flights.
Organize groups of travelers and employees with reservations, group travel, ticketing, and baggage service.
Assist unknown shippers in booking live animals domestically and internationally.
Assist handicapped, elderly and unaccompany minor passengers in boarding and deplaning aircraft.
Accompany and assist sensitive passengers throughout their stay at JFK.

Agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Verify documentation and coding using CPT and ICD-9 correct coding standards.
Assist TANF customers with obtaining employment.
Direct compliance with all CPT and Medicare guidelines.
Train BDC representatives on phone skills and CRM use.
Bill appropriate ICD-9 codes to the correct insurance companies.

Airline ticket agent vs agent skills

Common airline ticket agent skills

Reservations, 36%
Customer Service, 26%
Safety Procedures, 12%
Airline Tickets, 10%
Ticket Sales, 4%
Conveyance, 3%

Common agent skills

Insurance Products, 11%
Customer Service, 10%
Life Insurance, 8%
HR, 6%
Inbound Calls, 6%
Financial Services, 6%