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Allstate jobs in Knoxville, TN

- 21 jobs
  • Direct Sales Agent Specialist (1391)

    Allstate 4.6company rating

    Allstate job in Knoxville, TN

    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers' needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in customers, markets products outside of the office via marketing calls and in-person visits creating community relationships to promote continued growth and assists customers in the office.Key Responsibilities Want to grow your sales career with one of the fastest growing auto insurers in the country? Start a new career in a performance-driven environment where you're recognized and rewarded for your results? If you are ready to start working in a fun & exciting environment where making a difference matters, then apply to join our team today! What makes Direct Auto Insurance unique? Day 1 Benefits Medical, Dental, Vision, Tuition Reimbursement, Pension & so much more! 20 PTO Days per year & 6 Paid Holidays! Ability to sell a multitude of industry-leading products through retail stores and phone! Entrepreneurial, performance-based, and results-focused culture! Multi-tiered and comprehensive paid training program! Base hourly rate plus uncapped monthly incentive! Minimum Qualifications: 0 - 2 years of experience P&C licensing (Preferred) or must attain required licensure within 90 days of joining the company. Preferred Skills and Competencies: Successfully closes sales of insurance and ancillary products. Meets and exceeds sales goals through new product sales, cross sell / retention of customers. Leverages community contacts (natural market) to continually build a sales pipeline, as well as an active physical presence in your own community to build multiple centers of influence/referral sources (car dealerships, local events, community organizations, etc.). Initiate outbound calling to established target customer base for Product offerings. Monitors key competitors in the local market area and makes suggestions on initiatives that could improve the company's position in the marketplace. Works with Direct Sales Leadership to plan, implement, and manage marketing and sales processes to achieve production and growth goals. Delivers optimal results within appropriate metrics, including quality, quantity, timeliness, productivity, customer satisfaction and financial performance, including compliance with all rules, procedures, and standards consistent with the manager's supervision. Understands, promotes, and remains current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures. Receives customer payments, issues receipt and verifies reports of receipts for cash drawers. #LI-RR3 Compensation National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at **************.
    $52k-79k yearly est. Auto-Apply 60d+ ago
  • Direct Sales Agent Specialist (1190)

    Allstate 4.6company rating

    Allstate job in Knoxville, TN

    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers' needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in customers, markets products outside of the office via marketing calls and in-person visits creating community relationships to promote continued growth and assists customers in the office.Key Responsibilities Want to grow your sales career with one of the fastest growing auto insurers in the country? Start a new career in a performance-driven environment where you're recognized and rewarded for your results? If you are ready to start working in a fun & exciting environment where making a difference matters, then apply to join our team today! What makes Direct Auto Insurance unique? Day 1 Benefits Medical, Dental, Vision, Tuition Reimbursement, Pension & so much more! 20 PTO Days per year & 6 Paid Holidays! Ability to sell a multitude of industry-leading products through retail stores and phone! Entrepreneurial, performance-based, and results-focused culture! Multi-tiered and comprehensive paid training program! Base hourly rate plus uncapped monthly incentive! Minimum Qualifications: 0 - 2 years of experience P&C licensing (Preferred) or must attain required licensure within 90 days of joining the company. Preferred Skills and Competencies: Successfully closes sales of insurance and ancillary products. Meets and exceeds sales goals through new product sales, cross sell / retention of customers. Leverages community contacts (natural market) to continually build a sales pipeline, as well as an active physical presence in your own community to build multiple centers of influence/referral sources (car dealerships, local events, community organizations, etc.). Initiate outbound calling to established target customer base for Product offerings. Monitors key competitors in the local market area and makes suggestions on initiatives that could improve the company's position in the marketplace. Works with Direct Sales Leadership to plan, implement, and manage marketing and sales processes to achieve production and growth goals. Delivers optimal results within appropriate metrics, including quality, quantity, timeliness, productivity, customer satisfaction and financial performance, including compliance with all rules, procedures, and standards consistent with the manager's supervision. Understands, promotes, and remains current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures. Receives customer payments, issues receipt and verifies reports of receipts for cash drawers. #LI-RR3 Compensation Unlicensed Candidates: Base compensation: $17.50 per hour, based on experience and qualifications. Licensed Candidates (Licensed to sell Auto or Property and Casualty [P&C] Insurance): Base compensation: $20.00 per hour, based on active required license and minimum 6 months of P&C sales experience. Total Compensation: In addition to the base hourly rate, total compensation for this role may include incentive pay, such as commissions and bonuses, based on individual and team performance. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at **************.
    $17.5-20 hourly Auto-Apply 10d ago
  • Commercial CSR - Service Representative

    Farmers Insurance-Drew Miles 4.4company rating

    Maryville, TN job

    Job Description We are seeking a well-rounded, knowledgeable, licensed insurance professional to join our outstanding client services team. This team member is a full time Customer Service Representative with focus in commercial business insurance. Our Client Services Rep will be responsible for providing an exceptional client experience to our current clients and new prospects. Areas of importance include: process and market renewals, support producers, process policy change requests, Issue COIs, file and handle claims, maintain knowledge of all commercial lines, teach and elevate peers, and support personal lines as needed. Commercial insurance experience is appreciated and our newest teammate must deliver an exceptional client experience and love being on a team. Apply today to start a conversation! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Base Salary Opportunity for team and individual commissions Positive and supportive culture 401(K) Retirement plan Holidays Off Paid annual vacation & sick/personal PTO Career Growth Opportunities Hands on Training Responsibilities Complete Evidence of Insurance requests. Process and market commercial renewals. Support producers in marketing and underwriting. Treat each client contact as an opportunity to provide other lines of coverage. Document client interactions exceptionally well. Share training, education, knowledge, and expertise with team members. Thoroughly understand and follow all underwriting, rating and compliance requirements. Schedule appointments for producers to meet prospective clients. Foster strong relationships with our clients to maintain a high level of client retention and loyalty. Service and support personal lines clients as needed. Requirements Property & Casualty license is required. Some commercial insurance experience is appreciated. Take initiative and bring knowledge to develop others. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Works well with peers and is a team player with a positive attitude. Enjoy projects and excited for new challenges.
    $32k-37k yearly est. 27d ago
  • Technical Specialist, Liability (Construction)

    The Travelers Companies 4.4company rating

    Morristown, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $85,600.00 - $141,200.00 Target Openings 1 What Is the Opportunity? This role is eligible for a sign on bonus up to $20,000. Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Technical Specialist, you are responsible for handling complex, high-exposure claims. In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims. You will serve as a technical resource to customers and team members. What Will You Do? * Independently manage a caseload of Construction Liability claims. * Conduct thorough investigations, including policy review, liability, damages, and comply with applicable laws/regulations. * Analyze and interpret insurance contracts, endorsements, and exclusions to determine applicability. * Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements. * Coordinate with internal teams, legal counsel, etc. * Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development. What Will Our Ideal Candidate Have? * Bachelor's Degree. * Five years of experience in insurance claims, preferably Construction Liability. * Experience with claims management and software systems. * Strong understanding of insurance principles, terminology with the ability to understand and articulate policies. * Strong analytical and problem-solving skills. * Proven ability to handle complex claims and negotiate settlements. * Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.\ What is a Must Have? * High School Diploma or GED. * 2 years of liability claim handling experience and/or comparable litigation claim experience. * In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $85.6k-141.2k yearly 43d ago
  • SIU Investigator (mid-level) - P&C (VA, WV or TN)

    USAA 4.7company rating

    Knoxville, TN job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. This role is remote eligible. However, you must currently live in the covered territory, which is Virginia or West Virginia or Tennessee. There may be occasional business travel. What you'll do: Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. Participates in the development of fraud prevention strategies. Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. Makes recommendations within defined authority guidelines. Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. May serve as a resource team member on specific matters through demonstrated skill or training. Assists with the delivery of fraud awareness training initiatives in a defined environment. Handles CAT duty responsibilities as business requires. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma (GED). 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. Proven investigatory skills. Experience obtaining statements from various parties to incidents, witnesses, and suspects. Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. What sets you apart: SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. US military experience through military service or a military spouse/domestic partner Compensation range: The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $77.1k-147.4k yearly 3d ago
  • Manager, Coverage and Forms - Personal Insurance

    The Travelers Companies 4.4company rating

    Knoxville, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Product Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $96,400.00 - $159,100.00 Target Openings 1 What Is the Opportunity? The Coverage and Forms team plays a critical role in the strategy, development, maintenance, and compliance of insurance products that are offered to customers and agents. As a Manager, Coverage & Forms, you will lead the development of policy and/or non-policy forms strategies and initiatives. This includes the design, development, analysis and maintenance of coverage forms and contracts, coverage rules and customer notifications. In this role you will represent the team from a product and leadership perspective. This position may manage others. What Will You Do? * Develop product and coverage strategies and product development initiatives in conjunction with product teams ensuring alignment with financial objectives. Regularly create and conduct formal presentations for leadership. * Create, develop, and revise policy or non-policy forms, coverages, rules, and contracts. Drafts contract and form wording. Create filing documentation and responses for Departments of Insurance. * Validate and confirm form changes meet state regulation and statutes using compliance tools and other resources. * Present and seek input from key stakeholders to gain agreement and approvals of forms. * Conduct competitor coverage analysis and make recommendations for coverage and form strategies. Create side-by-side coverage comparisons for filing documentation and other purposes. * Conduct impact analysis, share with other Product teams, executes changes and consult on development and use of forms in accordance with countrywide initiatives and/or comply with state laws and regulations. * Adhere to policy and non-policy form workflow processes and controls, including team members. Make recommendations for policy and non-policy form workflow and process improvements. * Perform form responsibilities with advanced understanding of the quote, issuance, and publishing systems to facilitate the development of policy and non-policy forms. Assist with system implementation of form changes including communication, documentation, and validation of form implementation. * Develop communication, documentation, training, and marketing materials to communicate coverage and forms information to internal and external customers and conduct training presentations when needed. * May direct others as part of a cross functional team or project team and may represent Travelers on industry committees. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Five years of insurance forms/product development, claims, or legal experience. * Advanced knowledge and understanding of insurance products, systems, contracts, forms, coverage, compliance, regulatory environment, and insurance financials. * Excellent communication skills with the ability to consult on projects and present information effectively. * Ability to manage multiple priorities simultaneously and follow through to ensure timely completion. What is a Must Have? * Bachelor's Degree or equivalent combination of education and experience. * Three years of relevant experience with understanding and knowledge of products, underwriting, coverage, rules, compliance/regulatory environment, and insurance financials. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $96.4k-159.1k yearly 18d ago
  • Sr. Litigation Specialist, GL (Construction)

    The Travelers Companies 4.4company rating

    Morristown, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $94,400.00 - $155,800.00 Target Openings 3 What Is the Opportunity? This role is eligible for a sign on bonus up to $20,000. Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Specialty Liability Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners. This job does not manage staff. What Will You Do? * Directly handles assigned severity claims. * Provides quality customer service and ensures quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. * Consults with Manager on use of Claim Coverage Counsel as needed. * Directly investigates each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. * Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts. * Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damage documentation. * Maintains claim files and documents claim file activities in accordance with established procedures. * Utilizes evaluation documentation tools in accordance with department guidelines. * Proactively creates Claim File Analysis (CFA) for adherence to quality standards. * Utilizes diary management system to ensure that all claims are handled timely. * At required time intervals, evaluate liability & damages exposure. * Establishes and maintains proper indemnity and expense reserves. * Recommends appropriate cases for discussion at roundtable. * Attends and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense. * Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others. * Applies the Company's claim quality management protocols and Best Practices to all claims; documents the rationale for any departure from applicable protocols with or without assistance. * Develops and employ creative resolution strategies. * Responsible for prompt and proper disposition of all claims within delegated authority. * Negotiates disposition of claims with insureds and claimants or their legal representatives. * Recognizes and implements alternate means of resolution. * Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers. * Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy, * Tracks and controls legal expenses to assure cost-effective resolution. * Effectively and efficiently manage both allocated and unallocated loss adjustment expenses. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Bachelor's Degree preferred. * Advanced level knowledge in coverage, contract interpretation, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills preferred. * Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims preferred. * Able to make independent decisions on most assigned cases without involvement of supervisor preferred. * Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices preferred. * Analytical Thinking - Advanced * Judgment/Decision Making - Advanced * Communication - Advanced * Negotiation - Advanced * Insurance Contract * Knowledge - Advanced * Principles of Investigation - Advanced * Value Determination - Advanced * Settlement Techniques - Advanced * Legal Knowledge - Advanced * Medical Knowledge - Intermediate What is a Must Have? * High School Degree or GED. * 3 years of liability claim handling experience and/or comparable litigation claim experience. * In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) are required to be obtained within three months of starting the job. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $94.4k-155.8k yearly 46d ago
  • Manager, Coverage and Forms - Personal Insurance

    Travelers Insurance Company 4.4company rating

    Knoxville, TN job

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Product **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $96,400.00 - $159,100.00 **Target Openings** 1 **What Is the Opportunity?** The Coverage and Forms team plays a critical role in the strategy, development, maintenance, and compliance of insurance products that are offered to customers and agents. As a Manager, Coverage & Forms, you will lead the development of policy and/or non-policy forms strategies and initiatives. This includes the design, development, analysis and maintenance of coverage forms and contracts, coverage rules and customer notifications. In this role you will represent the team from a product and leadership perspective. This position may manage others. **What Will You Do?** + Develop product and coverage strategies and product development initiatives in conjunction with product teams ensuring alignment with financial objectives. Regularly create and conduct formal presentations for leadership. + Create, develop, and revise policy or non-policy forms, coverages, rules, and contracts. Drafts contract and form wording. Create filing documentation and responses for Departments of Insurance. + Validate and confirm form changes meet state regulation and statutes using compliance tools and other resources. + Present and seek input from key stakeholders to gain agreement and approvals of forms. + Conduct competitor coverage analysis and make recommendations for coverage and form strategies. Create side-by-side coverage comparisons for filing documentation and other purposes. + Conduct impact analysis, share with other Product teams, executes changes and consult on development and use of forms in accordance with countrywide initiatives and/or comply with state laws and regulations. + Adhere to policy and non-policy form workflow processes and controls, including team members. Make recommendations for policy and non-policy form workflow and process improvements. + Perform form responsibilities with advanced understanding of the quote, issuance, and publishing systems to facilitate the development of policy and non-policy forms. Assist with system implementation of form changes including communication, documentation, and validation of form implementation. + Develop communication, documentation, training, and marketing materials to communicate coverage and forms information to internal and external customers and conduct training presentations when needed. + May direct others as part of a cross functional team or project team and may represent Travelers on industry committees. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Five years of insurance forms/product development, claims, or legal experience. + Advanced knowledge and understanding of insurance products, systems, contracts, forms, coverage, compliance, regulatory environment, and insurance financials. + Excellent communication skills with the ability to consult on projects and present information effectively. + Ability to manage multiple priorities simultaneously and follow through to ensure timely completion. **What is a Must Have?** + Bachelor's Degree or equivalent combination of education and experience. + Three years of relevant experience with understanding and knowledge of products, underwriting, coverage, rules, compliance/regulatory environment, and insurance financials. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $96.4k-159.1k yearly 18d ago
  • Major Case Specialist, GL

    The Travelers Companies 4.4company rating

    Morristown, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $104,000.00 - $171,700.00 Target Openings 1 What Is the Opportunity? This role is eligible for a sign on bonus up to $20,000. Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious and severe claims typically with full damage value for average claim $500,000 to over a multi-million dollar value. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. What Will You Do? * Oversee major General Liability claims from initiation to resolution, ensuring compliance with company policies and industry regulations. * Conduct detailed investigations to gather evidence, assess liability and determine extent of damages. * Evaluate claim information and documentation to make informed decisions regarding coverage and settlement. * Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements. * Maintain comprehensive and accurate records of all claim activities, communications, and decisions. * Prepare and present detailed reports on claim status, trends and outcomes to senior management. * Work closely with legal, underwriting, and other departments to ensure coordinated claim handling. * Apply litigation management strategies through the selection of counsel and evaluation. * In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. What Will Our Ideal Candidate Have? * Bachelor's Degree. * Ten years of experience in handling major General Liability claims and managing litigation and complex negotiations. * Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims. * Able to make independent decisions on most assigned cases without involvement of management. * Thorough understanding of business line products, policy language, exclusions, and ISO forms. * Demonstrated ability of strategic claims handling practices. * Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner. * Familiarity with industry regulations and legal requirements specific to XX insurance. * Ability to work independently and manage multiple high-value claims simultaneously. What is a Must Have? * High School Degree or GED required with a minimum of 4 years bodily injury litigation claim handling or comparable claim litigation experience. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $30k-38k yearly est. 35d ago
  • Business Analyst - Personal Insurance

    The Travelers Companies 4.4company rating

    Knoxville, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Project Management, Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $77,600.00 - $128,000.00 Target Openings 1 What Is the Opportunity? Under direct supervision, the Business Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. * Must be able to work with a designated group of stakeholders, identify areas of contention and create a shared understanding between the customer community and the solution delivery team. * Able to successfully transition to unfamiliar business and systems domains with guidance. * This job role does not lead others. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role. What Will You Do? * Responsible for the success of the Acceptance Criteria definition process for assigned work with general supervision. * Elicit, analyze, specify and communicate business, system and implementation acceptance criteria. * Ensure acceptance criteria are unambiguous and understandable by both business users and solution delivery teams. * Work with the Agile Product Owner to prioritize business needs effectively based on business value, risks and constraints. * Provide analysis and documentation to support potential solution trade-offs and assist with defining the path forward. * Ensure that acceptance criteria and desired business outcome are clearly articulated, leveraging appropriate artifacts. * Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution. * Measures and tracks quality of business analysis work. * Participate in determining how documentation and acceptance criteria definition will be approached and managed for a particular product/team following enterprise and division best practices. * Work with product and team lead engineers to articulate story details and acceptance criteria, identify dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities. * Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders. * Effectively verifies and validates desired business outcomes; ensures that all acceptance criteria support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need. * Continuously strive to improve understanding of elicitation, documentation and communication techniques and agile ways of working required to support successful product delivery. Embrace feedback and opportunities for process improvement. Actively contribute during team retrospectives. * Simultaneously support multiple initiatives as assigned. * Perform responsibilities as assigned. * Actively participate in the PI BA Community of Practice. What Will Our Ideal Candidate Have? * Three years of experience in Business Systems or equivalent preferred. * Bachelors degree in Business, MIS, or other related field preferred. * Experience working in Agile product teams preferred. * Experience working through transformation and enabling process changes preferred. * Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making. * Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding. * Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills. * Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result. * Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results. * Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions. * Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools). * Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively. * Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands. * Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives What is a Must Have? * One year of experience in Business Systems or equivalent. * High school diploma or equivalent. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $77.6k-128k yearly 2d ago
  • Associate Claim Counsel, Professional Liability

    The Travelers Companies 4.4company rating

    Morristown, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Legal Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $89,800.00 - $148,300.00 Target Openings 1 What Is the Opportunity? Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. Travelers' Professional Liability Team offers errors and omissions liability products to various market segments including accountants, design professionals, lawyers, real estate agents, property managers, and miscellaneous professional liability. This position will specifically manage Lawyers and Miscellaneous Professional Liability (MPL) claims and litigation as a member of the Lawyers / MPL Claim Team. Lawyers Professional Liability (LPL) claims typically involve alleged legal malpractice or breach of fiduciary duty against law firms or lawyers within the firm. MPL claims typically involve errors and omissions claims against a variety of consultants for the types of professional services they provide. As a valued member of our team, in addition to claim, you also will provide legal advice to our underwriting colleagues and non-attorney claim colleagues and participate in BSI claim strategic initiatives. What Will You Do? * Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with active supervision from claims management. * Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies. * Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets. * Communicate with underwriting on significant claim exposures. * Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions. * Develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management. * Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included. * Develop/strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions. * Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles. * Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers' underwriting and claim decisions. * Obtain and maintain required adjusters' licenses. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * One to five years of relevant legal or claim handling work experience. * Professional Liability claim, coverage, or litigation experience is a plus. * Ability to effectively work through conflict and resolve issues with a professional demeanor. * Ability to make sound decisions and negotiate terms and conditions within designated authority limit. * Strong verbal and written communication skills with the ability to clearly articulate coverage determinations. * Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics. * Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners. What is a Must Have? * Bachelor's Degree. * Juris Doctorate Degree. * Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $89.8k-148.3k yearly 37d ago
  • Auto Claim Representative, I

    The Travelers Companies 4.4company rating

    Morristown, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $55,200.00 - $91,100.00 Target Openings 4 What Is the Opportunity? This role is eligible for a sign on bonus up to $10,000 Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner. In this detail-oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process. What Will You Do? * Provide quality claim handling of Auto claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations. * Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates. * Determine claim eligibility, coverage, liability, and settlement amounts. * Ensure accurate and complete documentation of claim files and transactions. * Identify and escalate potential fraud or complex claims for further investigation. * Coordinate with internal teams such as investigators, legal, and customer service, as needed. * Insurance License: In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. What Will Our Ideal Candidate Have? * Bachelor's Degree. * Three years of experience in insurance claims, preferably Auto claims. * Experience with claims management and software systems. * Strong understanding of insurance principles, terminology with the ability to understand and articulate policies. * Strong analytical and problem-solving skills. * Proven ability to handle complex claims and negotiate settlements. * Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants. What is a Must Have? * High School Diploma or GED required. * A minimum of one year previous Auto claim handling experience or successful completion of Travelers Auto Claim Representative training program is required. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $26k-35k yearly est. 39d ago
  • Account Manager

    Farmers Insurance-Drew Miles 4.4company rating

    Maryville, TN job

    Job Description Join the Drew Miles Insurance Agency, a leading insurance agency that is dedicated to providing exceptional service and protecting our clients. We are a team of passionate professionals who are committed to making a positive impact in our community. As an Insurance Customer Service & Sales Representative, you will have the opportunity to build relationships with our valued clients, understand their insurance needs, and provide them with personalized solutions. In this role, you will be the first point of contact for our clients, assisting them with their inquiries, processing policy changes, and providing exceptional customer service. We value collaboration and teamwork, and you will have the opportunity to work closely with our experienced team to expand your knowledge and skills in the insurance industry. If you are a customer-focused individual who is passionate about helping others and have a strong desire to succeed, we invite you to join our team at Drew Miles Insurance Agency. Apply now and be part of a company that values its team and provides opportunities for growth and advancement. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Evenings Off Retirement Plan Career Growth Opportunities Mon-Fri Schedule Hands on Training Responsibilities Sales Support: Assist the sales team in generating leads, preparing quotes, and following up with potential clients. Policies Administration: Process policy changes, endorsements, and cancellations accurately and efficiently. Relationship Building: Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty to the agency. Policy Reviews: Conduct regular policy reviews with clients to ensure their coverage aligns with their changing needs. Requirements Experience: Prior experience in customer service and sales is required. Insurance experience is a plus. Communication Skills: Strong verbal and written communication skills to effectively interact with clients and team members. Attention to Detail: Meticulous attention to detail to accurately process policy changes and provide accurate information to clients. Customer-Focused: Genuine desire to help clients and provide exceptional customer service. Team Player: Ability to work collaboratively with a team to achieve common goals. Must be a good multi-tasker and enjoy a fast pace with high volume of activity.
    $46k-60k yearly est. 2d ago
  • Senior Counsel, In-House Coverage Litigation Firm

    The Travelers Companies 4.4company rating

    Morristown, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim, Legal Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $146,400.00 - $241,600.00 Target Openings 1 What Is the Opportunity? Our growing, dynamic in-house law firm focused exclusively on insurance coverage litigation is looking to add an experienced litigator in New Jersey and New York. The Senior Counsel will represent Travelers in state and federal court in the litigation and resolution of Commercial and Personal lines insurance coverage disputes. The Senior Counsel will serve as lead counsel on moderately complex to complex coverage matters, requiring a solid degree of knowledge and expertise, from inception through all phases of litigation. What Will You Do? * Appears on behalf of the Company in both federal and state courts to argue motions and handle trials, status conferences, and other substantive and procedural matters in the litigation of insurance coverage disputes. * Determines appropriate legal strategies and positions, as well as action on litigation; provide advice on possible outcomes, awards and settlements. * Drafts motions, briefs, pleadings, written discovery, other legal documents, correspondence, and memoranda to identify and protect legal interests of the company. * Proposes, prepares and responds to and evaluates oral and written discovery. * Prepares and/or reviews annual legal fees budget for assigned cases. * Has frequent, independent contact with clients, witnesses, experts and adversaries through counsel. * Provides recommendations and case analysis to all business partners on appropriate file handling strategy. * Completes all required administrative tasks including time reporting, closed cases reports and other materials appropriate to performance of job duties. * Adheres to all standards of excellence in file management. * Provides high quality, cost effective legal advice and recommendations for action to business clients regarding moderately complex to complex matters which have or may have a dollar impact on business activities and operations. * Research legal principles and precedents within area of specialization or expertise. * Identifies unique issues in assigned matters and recommends appropriate responses to those issues. * Proactively identifies and communicates risk to internal and/or external customers and provides recommendations on how to mitigate that risk. * Advises senior business clients on financially significant and complex matters. * Maintains awareness of judicial climate and legal developments through the review of legal publications, on-line documentation and attendance at seminars and conferences. * Builds and maintains strong client relationships. * May act as mentor and coach to less senior attorneys, paralegal/staff; explains issues, ideas and concepts that are incorporated into work assignments. * Makes effective use of technology and automation in the practice of law. * Ensures timely submission of work product as required. * Perform other duties as assigned What Will Our Ideal Candidate Have? * Admitted to the Bar in good standing in New Jersey with additional admission to or willingness to gain admission to the Bar in New York. * 10 years of prior experience in the litigation of complex insurance coverage disputes. * Knowledge and Understanding of principles of Auto, General Liability and/or Property insurance coverage. * Advanced oral and written advocacy skills, with a demonstrated track record of summary judgment and/or appellate success. * Possesses in-depth knowledge of the bench, bar, local jurisdictional practices, adversaries. * Excels in fostering collaborative relationships with colleagues, clients, and business partners to deliver exceptional customer service * Demonstrates strong leadership through mentoring and influencing skills. * Exercises sound decision making and possesses advanced negotiation skills. * Effectively manages multiple priorities with an attention to detail, sense of urgency & responsiveness. * Possesses a flexible and agile mindset with a willingness to take on new challenges as needs evolve. What is a Must Have? * Juris Doctorate or equivalent International legal degree; graduate of an accredited law school * 7 years' experience as a practicing attorney. * Active license in good standing to practice law in the state(s) in which representation is required. * Regularly handles hearings, trials, dispositive motion arguments, depositions or other court proceedings and has the ability to transport to those meetings. Valid driver's license required depending on the location. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $146.4k-241.6k yearly 34d ago
  • Insurance Advisor Sales Trainee

    The Travelers Companies 4.4company rating

    Knoxville, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Service, Sales Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $41,200.00 - $67,900.00 Target Openings 10 What Is the Opportunity? Are You a New Grad? Launch Your Career in Insurance Sales! What You'll Do: Transform how people protect what matters most! As an Insurance Advisor Trainee, you'll become a trusted sales consultant helping customers nationwide find insurance coverage that best fits their needs. You'll master the art of relationship-building using innovative technology to deliver personalized insurance coverage. Your Growth Journey: * Comprehensive Paid Training: we invest in making you an expert * Real Impact from Day One: manage your client relationships and close deals * Master Consultative Selling: no pushy tactics, just genuine problem-solving What Success Looks Like: * Converting warm leads to customers, no cold calling required. * Build lasting client relationships through strategic outbound communication. * Analyze customer needs and recommend tailored insurance coverage * Drive revenue through authentic, consultative conversations * Thrive in a fast-paced, results-driven environment The Package: * Salary starts between $45K-$48K range plus $10K-$32K in annual incentives; that's a total package potential of $55K-$77K. * Benefits: Mental and Physical Health Programs, 401K Match, Pension Plan, 20 days of PTO your first year, and more! The Schedule: * Start Date: January 12th, 2026 * Hybrid Work Arrangement: three days in office and two days remote * Training: 9:00am-5:30pm EST Monday- Friday for the first 4-6 weeks * Post Training: 9:30am-6:00pm local time Monday-Friday plus 1 Saturday shift per month from 9:00am-5:30pm EST Ready to build something meaningful? Join a team where your success directly impacts families across America while building your own financial future. * As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? * Successfully complete a comprehensive 4 month paid training program in a classroom setting with ongoing support and resources, gaining knowledge of multiple personal lines insurance products across a diverse range of carriers. * Provide one-on-one insurance coverage guidance, connect current customers to additional products and services, and handle inbound and outbound calls in a call center environment. * Positively represent InsuraMatch, establish customer rapport, and ensure exceptional customer experiences, while efficiently multitasking across multiple systems to gather all necessary information for quoting, underwriting, and closing sales. * Communicate effectively & professionally with customers verbally and via email * Acquire comprehensive product, underwriting, and sales expertise to counsel and sell available insurance products, while consistently meeting quality, efficiency, underwriting and sales metrics. * Receive and implement constructive feedback in the form of professional coaching. * Handles objections professionally while clearly articulating relevant product features, benefits, and value to the consumer. * This role is not responsible for cold calls or lead generation. * Successfully obtain and maintain Property & Casualty or Personal Lines license in resident state as well as all required non-resident licenses in each state that business is conducted within six months of date of hire. * Maintain continuing education requirements for the Property and Casualty or Personal Lines license obtained. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * A Bachelor's degree from an accredited four-year college or university is a plus. * Prior call center and sales experience * Personal Insurance product knowledge * Strong verbal and written communication skills * Able to multi-task within a high volume sales center environment and make appropriate business decisions quickly. * Able to demonstrate a positive and professional demeanor. * Adaptable to change. What is a Must Have? * High school diploma or GED. * Licensing Requirements: * InsuraMatch is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, InsuraMatch requires that all InsuraMatch Insurance Advisor Trainees obtain and maintain an insurance license (either Property and Casualty or Personal Lines) in your resident state. * Each state will evaluate any/all criminal and financial background incidents to determine license eligibility. * Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states. It is incumbents' responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications. * Failure to pass the licensing exam within two attempts as well as the inability to obtain any required licenses within six (6) months from date of hire may result in termination of employment. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $55k-77k yearly 42d ago
  • Insurance Sales Representative

    Farmers Insurance-Drew Miles 4.4company rating

    Maryville, TN job

    Job Description Are you an ambitious individual with a customer-centric approach, eager to help others secure their financial future? We invite you to kick-start your insurance career as a Sales professional at Drew Miles Agency. This role offers a clear trajectory towards becoming a licensed insurance agent, with the support of seasoned agents, comprehensive training, and access to a wealth of resources to help you reach your career objectives. $35,0000 Base + Commissions + Bonuses NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED UNTIL THE IDEAL TRAITS ASSESSMENT HAS BEEN COMPLETED. THIS ASSESSMENT IS SENT TO YOUR EMAIL AFTER APPLYING. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Evenings Off Career Growth Opportunities Retirement Plan Responsibilities * Generate insurance quotes * Identify potential clients through various avenues, including networking, referrals, and leads provided by the agency. * Cultivate and maintain relationships with potential and existing clients. * Deliver outstanding customer service and support to policyholders. * Collaborate with experienced insurance agents to gain knowledge about insurance products and sales techniques. * Participate in training and development programs to prepare for the opportunity to become a licensed insurance agent. Requirements * Create relationships from a cold start. * Prior sales experience is beneficial, but not mandatory. * Excellent communication and interpersonal skills. * Self-driven and goal-focused. * Ability to foster and maintain client relationships. * Willingness to obtain the necessary licenses and certifications to become a Farmers Insurance agent. * Adherence to high ethical and professional standards.
    $35k yearly 22d ago
  • SIU Investigator (mid-level) - P&C (VA, WV or TN)

    USAA 4.7company rating

    Knoxville, TN job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. **This role is remote eligible. However, you must currently live in the covered territory, which is Virginia or West Virginia or Tennessee** **.** There may be occasional business travel. **What you'll do:** + Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. + Participates in the development of fraud prevention strategies. + Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. + Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. + Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. + Makes recommendations within defined authority guidelines. + Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. + Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. + May serve as a resource team member on specific matters through demonstrated skill or training. + Assists with the delivery of fraud awareness training initiatives in a defined environment. + Handles CAT duty responsibilities as business requires. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + High School Diploma or General Equivalency Diploma (GED). + 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. + Proven investigatory skills. + Experience obtaining statements from various parties to incidents, witnesses, and suspects. + Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. + Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. + Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. + Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. **What sets you apart:** + SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. + Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. + US military experience through military service or a military spouse/domestic partner **Compensation range:** The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position. **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $77.1k-147.4k yearly 4d ago
  • Major Case Specialist, Construction

    The Travelers Companies 4.4company rating

    Morristown, TN job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $104,000.00 - $171,700.00 Target Openings 1 What Is the Opportunity? This role is eligible for a sign on bonus up to $20,000. Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Specialty claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff. What Will You Do? * Directly handle assigned severe claims. * Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value. * Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. * Work with Manager on use of Claim Coverage Counsel as needed. * Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. * Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. * Complete outside investigation as needed per case specifics. * Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts. * Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation. * Maintain claim files and document claim file activities in accordance with established procedures. * Develop and employ creative resolution strategies. * Responsible for prompt and proper disposition of all claims within delegated authority. * Negotiate disposition of claims with insureds and claimants or their legal representatives. * Recognize and implement alternate means of resolution. * Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers. * Utilize evaluation documentation tools in accordance with department guidelines. * Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis. * Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure. * Establish and maintain proper indemnity and expense reserves. * Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims. * Recommend appropriate cases for discussion at roundtable. * Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense. * Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others. * Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance. * Apply litigation management through the selection of counsel, evaluation. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Bachelor's Degree preferred. * 10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims preferred. * Extensive working level knowledge and skill in various business line products. * Excellent negotiation and customer service skills. * Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills. * Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims. * Able to make independent decisions on most assigned cases without involvement of supervisor. * Openness to the ideas and expertise of others and actively solicits input and shares ideas. * Thorough understanding of commercial lines products, policy language, exclusions, ISO forms and effective claims handling practices. * Demonstrated strong coaching, influence and persuasion skills. * Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise. * Can adapt to and support cultural change. * Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. * Analytical Thinking - Advanced * Judgment/Decision Making - Advanced * Communication - Advanced * Negotiation - Advanced * Insurance Contract Knowledge - Advanced * Principles of Investigation - Advanced * Value Determination - Advanced * Settlement Techniques - Advanced * Litigation Management - Advanced * Medical Terminology and Procedural Knowledge - Advanced What is a Must Have? * 10+ years claim handling experience or related experience with 3-5 years experience handling serious injury and complex liability claims. High School Degree or GED required; In order to perform the essential job functions of this job, acquisition and maintenance of Property/Causalty Adjuster License(s) may be required to comply with state and Travelers requirements. Generally, license(s) are required to be obtained within three months of starting the job. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $30k-38k yearly est. 48d ago
  • Insurance Advisor Sales Trainee

    Travelers Insurance Company 4.4company rating

    Knoxville, TN job

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Customer Service, Sales **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $41,200.00 - $67,900.00 **Target Openings** 10 **What Is the Opportunity?** Are You a New Grad? Launch Your Career in Insurance Sales! What You'll Do: Transform how people protect what matters most! As an Insurance Advisor Trainee, you'll become a trusted sales consultant helping customers nationwide find insurance coverage that best fits their needs. You'll master the art of relationship-building using innovative technology to deliver personalized insurance coverage. Your Growth Journey: -Comprehensive Paid Training: we invest in making you an expert -Real Impact from Day One: manage your client relationships and close deals -Master Consultative Selling: no pushy tactics, just genuine problem-solving What Success Looks Like: -Converting warm leads to customers, no cold calling required. -Build lasting client relationships through strategic outbound communication. -Analyze customer needs and recommend tailored insurance coverage -Drive revenue through authentic, consultative conversations -Thrive in a fast-paced, results-driven environment The Package: -Salary starts between $45K-$48K range plus $10K-$32K in annual incentives; that's a total package potential of $55K-$77K. -Benefits: Mental and Physical Health Programs, 401K Match, Pension Plan, 20 days of PTO your first year, and more! The Schedule: -Start Date: January 12th, 2026 -Hybrid Work Arrangement: three days in office and two days remote -Training: 9:00am-5:30pm EST Monday- Friday for the first 4-6 weeks -Post Training: 9:30am-6:00pm local time Monday-Friday plus 1 Saturday shift per month from 9:00am-5:30pm EST Ready to build something meaningful? Join a team where your success directly impacts families across America while building your own financial future. *As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. **What Will You Do?** + Successfully complete a comprehensive 4 month paid training program in a classroom setting with ongoing support and resources, gaining knowledge of multiple personal lines insurance products across a diverse range of carriers. + Provide one-on-one insurance coverage guidance, connect current customers to additional products and services, and handle inbound and outbound calls in a call center environment. + Positively represent InsuraMatch, establish customer rapport, and ensure exceptional customer experiences, while efficiently multitasking across multiple systems to gather all necessary information for quoting, underwriting, and closing sales. + Communicate effectively & professionally with customers verbally and via email + Acquire comprehensive product, underwriting, and sales expertise to counsel and sell available insurance products, while consistently meeting quality, efficiency, underwriting and sales metrics. + Receive and implement constructive feedback in the form of professional coaching. + Handles objections professionally while clearly articulating relevant product features, benefits, and value to the consumer. + This role is not responsible for cold calls or lead generation. + Successfully obtain and maintain Property & Casualty or Personal Lines license in resident state as well as all required non-resident licenses in each state that business is conducted within six months of date of hire. + Maintain continuing education requirements for the Property and Casualty or Personal Lines license obtained. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + A Bachelor's degree from an accredited four-year college or university is a plus. + Prior call center and sales experience + Personal Insurance product knowledge + Strong verbal and written communication skills + Able to multi-task within a high volume sales center environment and make appropriate business decisions quickly. + Able to demonstrate a positive and professional demeanor. + Adaptable to change. **What is a Must Have?** + High school diploma or GED. + Licensing Requirements: + InsuraMatch is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, InsuraMatch requires that all InsuraMatch Insurance Advisor Trainees obtain and maintain an insurance license (either Property and Casualty or Personal Lines) in your resident state. + Each state will evaluate any/all criminal and financial background incidents to determine license eligibility. + Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states. It is incumbents' responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications. + Failure to pass the licensing exam within two attempts as well as the inability to obtain any required licenses within six (6) months from date of hire may result in termination of employment. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $55k-77k yearly 53d ago
  • SIU Investigator (mid-level) - P&C (VA, WV or TN)

    United Services Automobile Association (USAA 4.7company rating

    Knoxville, TN job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. This role is remote eligible. However, you must currently live in the covered territory, which is Virginia or West Virginia or Tennessee. There may be occasional business travel. What you'll do: * Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. * Participates in the development of fraud prevention strategies. * Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. * Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. * Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. * Makes recommendations within defined authority guidelines. * Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. * Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. * May serve as a resource team member on specific matters through demonstrated skill or training. * Assists with the delivery of fraud awareness training initiatives in a defined environment. * Handles CAT duty responsibilities as business requires. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma (GED). * 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. * Proven investigatory skills. * Experience obtaining statements from various parties to incidents, witnesses, and suspects. * Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. * Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. * Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. * Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. What sets you apart: * SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. * Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. * US military experience through military service or a military spouse/domestic partner Compensation range: The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $77.1k-147.4k yearly 3d ago

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