This question is about what an associate customer service representative does and associate customer service representative.

Are sales associates customer service professionals?

By Zippia Team - Jan. 22, 2022

Yes, sales associates are customer service professionals. Sales associates usually work in commercial establishments - like retail stores - and are customer-facing. They help customers during their shopping experience by answering questions, offering assistance, and ensuring orderly presentation of products.

Sales associates must have strong customer service skills, including but not limited to:

The ability to communicate clearly
A positive and upbeat attitude
Empathy and understanding
A strong sense of personal responsibility
Business and product knowledge

Sales associate jobs rarely require a college degree but are instead concerned with personality, character, and ability to interact with customers helpfully and positively.

Many sales associates also work as cashiers and customer service representatives.

Are sales associates customer service professionals?

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