This question is about what a call center agent does and call center agent.

How can I be a good call center agent?

By Zippia Team - Nov. 2, 2021

You can be a good call center agent by having very good communication skills and the ability to empathize with the customer. There are several other additional attributes that contribute to being a good call center agent.

Call center agents need to be active listeners. This ensures that the agent is aware of the specific problem or issue that the customer is experiencing. Once the agent determines a solution, they must be able to clearly communicate that information.

Technical skills are also important to good call center agents. They must be able to use company software to access customer records as well as utilize any support tools available. Problem-solving abilities are also important for this role. The agent should be able to use the materials provided to solve a problem or eradicate a customer issue.

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