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This question is about service specialist resumes.
How do you list a service job on a resume?
You list a service job on a resume in several ways - by touching on it in the profile summary, discussing it under work experience, and demonstrating it with your skills and experience. The key to listing service job experience on a resume is to align the skills gained from that experience with those needed for the job at hand.
The first place to introduce yourself and your service job experience is the profile summary or objective. In a few sentences, touch on who you are as a candidate, some key skills, and include a top accomplishment.
For example, "Engaging and patient customer service professional with 12+ years of experience responding to customer inquiries. In previous roles, maintained a customer retention rate 45% above company average and received 99% positive customer survey results.."
Next comes the fun part: this is where you can go into detail about your service job experience. Include four to six bullets per service job that start with an action verb. Try to focus more on your accomplishments rather than listing your responsibilities.
For example, "Placed and canceled an average of 200+ orders from customers, distributors, and agents a week."
Top skills to include when talking about service experience:
Oral communication
Written communication
Problem-solving
Troubleshooting
Data entry
Customer needs recognition
Listening skills
Time management skills
Choose from 10+ customizable resume templates
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
