This question is about call center representative and call center specialist.

How long does it take to become a call center agent?

By Zippia Team - Oct. 12, 2021

It takes no time to become a call center agent. If you have a high school diploma or GED equivalent, then you can begin working today in an entry-level call center position today.

Call center agents generally require the ability to do the following tasks;

Interact with customers over the phone, email, or online chat in a professional manner.
Solicit sales, provide information about products and services, or handle complaints.
Work in an open-plan call center setting.
Keep customer data secure.

Many of these skills can be learned on the job through training and experience working as a call center agent. Most employers will provide on-the-job training that may range from a few weeks to several months, depending on the industry.

How long does it take to become a call center agent?

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