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How long does it take to become a Customer Service Assistant?

By Zippia Team - Mar. 2, 2022

It takes 2 years of professional experience to become a customer service assistant. That is the time it takes to learn specific customer service assistant skills, but does not account for time spent in formal education.

There are certain skills that you need to obtain in order to become a successful customer service assistant. Some of the most common skills are listed below. Along with each skill, we provide an actual example of how someone included the skill on their resume:

  1. Customer Service -- Provide bilingual customer service to housing applicants/tenants Assist Housing maintenance staff with supply orders Offer sensitivity and compassion when handling complaints.

  2. Front End -- Supervised employees and maintained front end operations including quality customer care.

  3. Service Calls -- Answered routine service calls and logged in information appropriately utilizing various computer systems with sufficient understanding.

  4. Communication -- Communicated effectively through departmental communication logs and

  5. Outbound Calls -- Received incoming calls and placed outbound calls nationwide assisting customer service with placing food orders and locating customer deliveries.

Common Certifications For A Customer Service Assistant

The Medical Assistant certification is most common among Customer Service Assistants. This certification is awarded by the American Society of Phlebotomy Technicians. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Customer Service Assistant with Medical Assistant, You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 1 year.

How long does it take to become a Customer Service Assistant?

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