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This question is about customer service representative.
It takes 3 years of professional experience to become a customer service representative. That is the time it takes to learn specific customer service representative skills, but does not account for time spent in formal education.
There are certain skills that you need to obtain in order to become a successful customer service representative. Some of the most common skills are listed below. Along with each skill, we provide an actual example of how someone included the skill on their resume:
Communication -- Revised international communication emails and improved readability.
POS -- Handled POS register operations, maintained transaction accuracy and transaction document processing.
Customer Service -- Delivered excellent customer service to Best Buy customers accommodating any questions or concerns they had regarding their experience.
Data Entry -- Identified potential customer problems by reviewing data entry information and systematically coordinating with appropriate personnel for a timely resolution.
Sales Floor -- Monitored the sales floor for possible loss prevention situations and when necessary passed information along to manager
The Certified Pharmacy Technician (CPhT) certification is most common among Customer Service Representatives. This certification is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Customer Service Representative with Certified Pharmacy Technician (CPhT), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.

Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.