How long does it take to become a Help Desk Analyst?

1. Email -- Involved with administering and maintaining corporate infrastructure, including network connectivity, internet access, email, and communications.

2. Customer Service -- Provided excellent customer service to all pharmacies including international stores maintaining a 100% customer satisfaction on returned surveys.

3. Technical Support -- Provide on-site and Remote Desktop Computer Technical Support to end-users on a variety of moderate to complex microcomputer technical issues.

4. Troubleshoot -- Integrated and troubleshoot network/internet connectivity issues

5. Active Directory -- Assisted peer technical co-workers in operations for the customer ranging from active directory migrations and ensured operation of key network functionality.

Common Educational Background For A Help Desk Analyst

The education needed to be a Help Desk Analyst is normally a Bachelor's Degree. Help Desk Analysts usually study Computer Information Systems, Business or Computer Science. 50.0% of Help Desk Analysts hold a Bachelor's Degree and 33.0% hold a Associate Degree. We found these by analyzing 31602 Help Desk Analyst resumes to investigate the topic of Help Desk Analyst education more precisely.

The most common colleges for students to pursue their goal of becoming a Help Desk Analyst are DeVry University and University of Phoenix. We also broke down what colleges provide the best overall education for a Help Desk Analyst. Students have a great path to earning their Help Desk Analyst qualifications at the following schools:

1. Stanford University
2. University of Pennsylvania
3. Northwestern University

If you're interested in getting a college degree in an affordable college for Help Desk Analysts - California State University - Bakersfield is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at Oklahoma Wesleyan University, as the admission requirements aren't too selective. On the other end of that spectrum are the Stanford University, Northwestern University and University of Pennsylvania.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in Help Desk Analyst education paths.

Common Certifications For A Help Desk Analyst

The Security 5 Certification certification is most common among Help Desk Analysts. This certification is awarded by the EC-Council. To become a certified Help Desk Analyst with Security 5 Certification, You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 3 year.