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This question is about what an administrative support does and administrative support.
What are administrative support skills?
Administrative support skills are technological savvy, written and verbal communication, organization, time management, strategic planning, resourcefulness, and detail-oriented.
Someone in an administrative support role should have the technical skills to perform common duties such as data entry, which requires a keen eye for detail to catch any mistakes.
Another important aspect of the job involves managing calendars and creating reports with specific templates. This is where having some experience in programs such as Excel, Word, PowerPoint, Outlook, CRM system, customer service platform, or virtual help desk will come in handy.
The company needs to know they can trust you to be the face and voice of other employees and even the company. This includes handling incoming correspondence from customers, suppliers, or partners in a timely and professional manner.
The organization also plays a huge role in accomplishing tasks such as organizing team schedules, events, and files with a system that makes sense for everyone. Administrative support also needs great time management skills to ensure everything remains on time and according to schedule.
Similar to time management, admin support needs the skill of planning strategically. This means prioritizing your tasks in order of importance or planning out processes for the entire office to follow.
Keep in mind that in the environment where administrative support works, things can change rapidly. This means administrative support needs to adapt quickly to get the job done and assist your teammates.
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