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This question is about call center agent resumes.
What are the duties of a call center agent?
The duties of a call center agent are to make and answer calls. Their responsibilities can range from addressing customer queries to problem-solving, complaint management, and data collection.
When it comes to customer service, call center agents usually carry out one or two functions. They either target customers proactively with offers, or they support incoming queries. Inbound agents are generally reactive (they deal with incoming customer queries). Outbound agents are more proactive (they target new customers leads and generate data for their company).
Call center agent job responsibilities:
Obtains client information by answering telephone calls, interviewing clients, verifying information.
Evaluate problems and complaints of the callers and provide proper solutions to them
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information and confirming pricing.
Informs clients by explaining procedures, answering questions, and providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines, as well as recommending improved procedures.
Updates job knowledge by studying new product descriptions and participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
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