What are the job duties of a medical receptionist?

They schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare facility.

Common duties and responsibilities included in the role of a medical receptionist are the following:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members

• Schedules appointments for the physicians and physician assistants to optimize patient satisfaction, provider time, and the most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider

• Retrieves patient files, checks for the correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment

• Endeavors to keep patients on schedule by reminding provider of service delays

• Assists ill or distraught patients as necessary. Telephones for family members when necessary for transportation

• Maintains reception area in a neat and orderly condition

• Assists patients with insurance papers and billing questions

• Opens and sorts office mail. Delivers outgoing mail to the post office at the end of the day

• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed