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This question is about customer service representative, service representative, and what a customer service representative does.
What are the top three priorities for a customer service representative?
The top three priorities for a customer service representative are the 'Three Ps' professionalism, patience, and a "people-first" attitude. Although customer service varies from customer or company, the 'Three Ps' will work in almost any customer service representative job.
The first "P," professionalism, reflects your attitude towards customers, most importantly, but also your team members. Even when someone is behaving badly or even yelling at you, it's up to you to diffuse the situation.
staying cool, calm, and collected
see bad customer experiences as a learning opportunity
build relationships with your coworkers
The second "P," patience, means remembering that every customer is different. Even though there are some common 'do's; and 'don'ts', each customer reacts differently, and being able to actively listen and be flexible will go a long way.
adjust to meet the customer's needs when possible
allow customers the freedom to grow at their own pace
practice self-care after tough customer experiences
The third 'P,' people-first, even though cash is changing hands, money is not the most important part of the transaction. It's the relationship that you make with the customer that matters.
empathize with your customers
personalizing connecting with customers
do unto others as you would have them do unto you (i.e., the golden rule)
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