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This question is about what an associate customer service representative does and associate customer service representative.
What are the top three things a sales associate should possess?
A sales associate's top three things are communication skills, a positive attitude, and business and product knowledge. Sales associates are customer service professionals who usually work in commercial establishments, like retail stores, and help customers during their shopping experience.
Sales associates should possess strong communication skills to accurately answer questions and effectively address customer concerns. Their communication should be clear, concise, and honest. They should also know who to go to if they cannot answer a question.
Sales associates should possess a positive attitude. Shopping can be stressful. Sales associates help make the shopping experience progress as smoothly as possible for customers. Sales associates may also need to interact with disgruntled customers and should do so tactfully and respectfully.
Sales associates should possess some business and product knowledge to accurately answer customer questions about product details, new releases, business hours, and the like.
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